THE AVENUE and GREEN ROAD SURGERY NEWSLETTER
DEC 2014
Surgery Opening Times
Our Website
The Avenue is open from
8.00am–6.00pm Mon-Fri
Plus
7.30-8.30am Tues & Wed
6.30 – 7.30pm Thurs
www.avenuesurgeryleeds.co.uk
Surgery Information including all information from our
Practice Leaflet
Patient Survey Results
Link for online bookings and prescriptions
Green Road is open
Mon-Fri 8.00-12.30
Please see
our website or practice
leaflet for surgery times
and doctors rotas.
Staff Training
The practice will close
for staff training from
12 noon on
Thursday 13 November
Thursday 8 January
Thursday 12 February
Thursday 12 March
Thursday 23 April
Thursday 14 May
Thursday 11 June
Practice Charges
Please note that certain
Items are chargeable
Including:
Medical Reports
Requested Letters
Private prescriptions
Private Medical examination
Copy Letters
Copy blood/xray results
Full details available on
Notice Board, at Reception
& on Website
Patient Reference Group
Please enquire at reception if you would like to join us
and can give us 1 - 2 hours three times a year.
Missed Appointments in September & October
38 nurses appointments (8½ hours wasted)
23 doctors appointments (3¾ hours wasted)
This results in the following problems:
- Patients precluded from getting the appointment they
want
- Pressure on practice staff booking appointments
- Patients seeking an alternative appointment which
adds pressure to the Out of Hours service and A&E
departments in hospitals.
PLEASE, PLEASE try to avoid missing your
appointment. It is your responsibility to keep the
appointment or cancel in good time so that another
patient can use that slot.
Please also ensure we have your up to date mobile
number to enable us to send a reminder of your
appointment by text.
SURGERY NEWS
We are pleased to be able to offer appointments
with ADS (Addiction Dependency Solutions) to any
patient whose life is affected by alcohol. ADS offer
one to one counselling (at the surgery) to anyone
who is concerned that their drinking may be
problematic or that they are dependent drinkers.
Patients may be referred through a GP, other Healthcare professional or a selfreferral made through the surgery. Please ask at reception for further details.
FLU, SHINGLES and PNEUMOCOCCAL VACCINE
You will have received a letter by post if you are eligible for the ‘flu vaccine – patients
aged over 65 and those at risk (i.e. pregnant or diagnosed with chronic diseases eg.
diabetes, chronic bronchitis, asthma and heart disease).
N.B The vaccine is not available to patients who do not fall into these categories
In line with NHS guidelines the following vaccines are also available:
SHINGLES VACCINE for patients aged 70, 78 & 79 on 01/09/2014
You will receive a letter with further information if you fall into these categories
THESE VACCINES ARE NOT AVAILABLE TO ANY OTHER PATIENTS
PNEUMOCOCCAL VACCINE is available for patients aged 65+
If you are eligible for any of these vaccines please make an appointment with the
Practice Nurse.
BANK HOLIDAY CLOSURES
CHRISTMAS - The surgery will close at 6.00pm on Wednesday 24th December and will re-open
at 8.00am on Monday 29th December.
NEW YEAR - The surgery will close at 6.00pm on Wednesday 31st December and will re-open
at 8.00am on Friday 2nd January 2015.
If you have a repeat prescription, please order it in plenty of time so that you do not run out of
medication over the holiday period. N.B. If we usually post your prescription to you, please take
into account any delays there may be with Christmas mail delivery and order early.
If you need to see a Doctor urgently when the surgery is closed, please phone the surgery
number (0113 2953780) and your call be will directed to the deputising service who are
providing care.
URGENT APPOINTMENT SURGERY – The surgery will be open from 9.00am – 11.00am on
Saturday 27th December. Please telephone on the day for urgent/emergency appointments
only.
Please do not attend an A&E unit for minor ailments or requests for repeat medication.
NHS FRIENDS AND FAMILY TEST
From the 1st December it will be part of the GP contract to give you a chance to tell us what you
think (whether good or bad) about your care in the surgery. Further information is available on
www.nhs.uk/friendsandfamily or from reception. All information is anonymous so our staff will
not know the comments came from you.
USEFUL TELEPHONE NUMBERS
Call NHS 111 service if you need medical help fast but it’s not a 999 emergency
Minor Injuries Centres:
Wharfedale Minor Injuries Unit (Otley): 0113 392 1647 Daily 8am – 11pm
St. George’s Centre (Leeds 10): 0113 392 9801 Daily 8am – 10.30pm
Walk In Centre
Shakespeare Walk-In-Centre, Burmantofts Health Centre, Cromwell Mount, Leeds LS9 7TA:
0113 295 1132. Daily 8am-8pm
Police Non Emergency: 0845 606 0606
Emergency Dental Care: Mon – Fri 9am – 5pm: 0800 298 5787 /24 hr service: 0345 605 9999
If you encounter a serious problem such as severe chest pain or severe bleeding call an
ambulance (Telephone: 999)
WE WOULD LIKE TO WISH ALL OF OUR PATIENTS A HAPPY CHRITMAS AND
A HEALTHY NEW YEAR