A DRUG-FREE WORKPLACE
Please Post
JOB DESCRIPTION:
Assistant Property Manager
JOB LOCATION:
Massillon Elderly
DATE POSTED:
APPLICATION DEADLINE:
Tuesday, September 9, 2014
Wednesday, September 17, 2014
HOURS:
8:00 A.M. TO 4:30 P.M. Monday thru Friday
SALARY:
$16.42 Hour
STATUS/GRADE:
Hourly/Bargaining
APPLICATION PROCESS:
Applications will be accepted by the Stark Metropolitan Housing Authority, Director of HR/Risk
Management at 400 East Tuscarawas Street, Canton, Ohio 44702-1131
until:
Wednesday, September 17, 2014 at 4:30 P.M.
Page 2 of 4
SMHA -
STARK METROPOLITAN HOUSING AUTHORITY
Job Title:
Assistant Property Manager
Reports to: Property Manager
Department: Housing Management
Date:
July 28, 2014
FLSA Status: Hourly Bargaining
General Purpose:
The primary purpose of this position is to assist the Property Manager with all aspects of
property management for one or more housing site(s), in accordance with the Stark
Metropolitan Housing Authority’s (“SMHA” or “Authority”) asset management model and all
applicable regulations, policies and procedures. The incumbent assists with the direction and
management of all day-to-day operational activities, including vacancy reduction, leasing,
lease enforcement, rent collections, resident problem resolution, property appearance,
maintenance, purchasing, and budget responsibility. This position is responsible for assisting
the Property Manager with the supervision of assigned staff.
Essential Duties and Responsibilities:
The below statements are intended to describe the general nature and scope of work being performed by this
position. This is not a complete listing of all responsibilities, duties and/or skills required. Other duties may be
assigned.
Conducts resident interviews, ensuring prospective residents meet Agency guidelines.
Accurately verifies income information for applicants and residents according to
applicable regulations. Maintains accurate paperwork. Leases apartments to new
residents, including showing vacant units, calculating rents, explaining lease terms and
executing lease agreements. Represents SMHA in a professional and courteous
manner at all times. Monitors lease compliance by supervising resident performance
through activities such as informal and formal hearings and inspections. Issues
delinquent rent notices and eviction notices. Testifies on behalf of SMHA in housing
court proceedings as required. Stays up-do-date on HUD guidelines and other
applicable regulations.
Assists Property Manager with all aspects of management including collections, vacant
unit turns, inspections and work order processing to ensure that goals are met.
Assists Property Manager in supervising facility personnel. Ensures that work is
prioritized and appropriately assigned. Provides accurate and prompt direction and
information to site personnel. Responsible for managerial duties in the absence of
Property Manager.
Promptly and courteously attends to all resident inquiries and complaints and follows
through to ensure that matters have been resolved. Understands and applies basic
principles of customer service.
Conducts timely and thorough unit inspections, including move-ins, 90-day, move-out
Page 3 of 4
SMHA -
and housekeeping according to Agency schedules. Ensures that units are maintained
according to Agency standards and deficiencies are corrected in a timely manner.
Generates inspection scheduling letters. Schedule re-inspections as necessary.
Recommends terminations where necessary according to Agency standards. Conducts
thorough grounds inspections on a daily basis and ensures that deficiencies are
corrected in a timely manner.
Miscellaneous



Devotes appropriate attention to SMHA objectives as assigned, ensuring that such
goals are met or exceeded.
Maintains a record of acceptable attendance and punctuality.
Other duties as assigned.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty
satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or
ability required. Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions.
Behavioral Competencies: This position requires incumbents to exhibit the following
behavioral skills:
Commitment: Sets high standards of performance; pursues aggressive goals and works
hard/smart to achieve them; strives for results and success; conveys a sense of urgency and
brings issues to closure; persists despite obstacles and opposition.
Customer Service: Meets/exceeds the expectations and requirements of internal and external
customers; identifies, understands, monitors and measures the needs of both internal and
external customers; talks and acts with customers in mind. Recognizes colleagues as
customers.
Effective Communication: Ensures important information is passed to those who need to
know; conveys necessary information clearly and effectively orally or in writing. Demonstrates
attention to, and conveys understanding of, the comments and questions of others; listens
effectively.
Responsiveness and Accountability: Demonstrates a high level of conscientiousness; holds
oneself personally responsible for one's own work; does fair share of work.
Leadership: Provides direction by clearly and effectively setting course of action for
department and subordinates; manages performance by providing regular feedback and
reinforcement to subordinates.
Page 4 of 4
SMHA -
Job Competencies:
Knowledge of the United States Department of Housing and Urban Development’s
regulations and property/housing management as well as general landlord/tenant and fair
housing laws; knowledge of general maintenance, including preventative maintenance;
knowledge of rent calculation and income verification procedures and policies; knowledge
of procurement procedures and policies and budget management; ability to analyze
property needs and design and implement procedures and policies; understanding of
Authority strategic goals and structure; skills in multi-tasking, prioritization and problem
resolution; familiarity with Authority employment policies and union agreements.
Education, Experience and Certifications:
Associate’s Degree, or two (2) years of post-High School training in Social Services, Public
Administration, or Management, and two (2) years of experience in housing or management; or High
School Diploma and one (1) year of experience in a housing related field or management; or any
equivalent combination of education, experience, and training which provides the required
knowledge, skills, and abilities to perform the essential functions of the job; and must be flexible to
work varied hours during a work week, including Saturdays.
Computer Skills:
To perform this job successfully, an individual should be competent in the usage of housing
management software, database, e-mail, internet, spreadsheet and word processing software.
Must be able to learn other computer software programs as required by assigned tasks.
Physical Requirements. The physical demands described here are representative of those
that must be met by an employee to successfully perform the essential functions of this job:
Physical demands may include kneeling, reaching, pushing, fingering, manipulating, talking,
hearing, sitting for extended periods, crouching, standing for extended periods, stooping,
walking, lifting up to 10 lbs. and repetitive motion using a keyboard, telephone and calculator.
The visual acuity requirements include viewing a computer monitor and extensive reading.
Working Conditions. The work environment characteristics described here are representative
of those an employee encounters while performing the essential functions of this job:
Office and outdoor environment. Must travel from site to site via automobile.
Employee Understanding:
The above job description was received, read and understood by me.
____________________________
Employee’s signature
________________
Date
____________________________
Supervisor’s signature
________________
Date