Job Description
Service
CRI Street Outreach Team
Job Title
Street Outreach Worker (Generic)
Hours
37.5 hours
Salary Range
£21,356 - £25,065 per annum
Base
Cambridge
Reports to
Project Manager
Purpose of Job
The Street Outreach Team is made up of generic street outreach
workers and mental health outreach workers and the full range of
services is provided by all workers across Cambridge City to reduce
rough sleeping and reduce street based anti-social behaviour. In
addition, the team is responsible for identifying and supporting rough
sleepers or those at risk of homelessness who have diagnosed or
undiagnosed mental health support needs.
The post holder is responsible for providing the full range of services
across Cambridge City in an outreach and in-reach capacity as well as
at the homes of clients where appropriate.
The post holder will carry a case load and will be responsible for
carrying out risk assessments, comprehensive assessments, recovery
plans, recovery plan reviews and on going case management for all
clients.
The post-holder will contribute to the service to ensure that rough
sleepers and those at risk of homelessness consistently receive high
quality services that adhere to best practice guidelines and achieve
high professional standards.
The post holder will be required to work flexibly across operational sites
as required and within an agreed number of hours to maintain the most
appropriate level of service provision. This will include evening working.
December 2010
The post holder will be expected to take responsibility for personal
development, identifying personal training needs and participate in
regular supervision and appraisal.
Key Activities:

Identify, engage and support people who are rough sleeping, engaged in street based
anti-social behaviour, at risk of homelessness or those who present with Mental Health
support needs.

Carry out risk and comprehensive assessments and develop individual recovery support
plans with all clients.

Utilise motivational interviewing and brief interventions in one-to-one settings to promote
engagement in treatment and support services to encourage self-esteem, well-being,
self-responsibility and enhanced motivation.

Manage a client caseload and maintain case management responsibility for all these
clients throughout their time with the Street Outreach Team.

Review on going support through liaising closely with all members of the Street Outreach
Team and other partnership forums where appropriate.

Provide a full range of services in an outreach and in-reach capacity including home
visits where appropriate across Cambridge City.

Work and liaise with other agencies involved with the client’s broader care plan including
housing and accommodation providers, mental health services, hospitals and GP’s /
primary care.

Engage in regular clinical supervision where appropriate and maintain a current
knowledge of appropriate interventions with regard to clients presenting with Mental
Health support needs.

Actively participate in regular management supervision and be willing to personally
reflect on interpersonal dynamics within the therapeutic relationship and provide
evidence of achieving performance targets alongside other supervision requirements as
detailed in CRI policy.

Work within CRI’s professional development framework participating in active learning
and developing professionally, in accordance with service and organisational
requirements and current skills and abilities.

Recognise personal and professional boundaries and work within CRI governance
framework at all times.

Present a professional image and actively promote the service at all times to service
users, other stakeholders, partnership organisations and the general public.
December 2010

Uphold data protection legislation and only share client information as per CRI policy,
local and formally agreed information sharing protocols and client confidentiality
agreements.

Act as the lead Street Outreach Worker within the team in safeguarding, substance
misuse and dual diagnosis, relocations and chronic exclusions or sex workers.

Participate in and make use of supervision and appraisal in line with CRI policies.
General terms of reference:
In carrying out the above duties the post holder will:

Work flexibly within an agreed number of hours of work to maintain the most appropriate
level of service provision. This will include evening working.

Seek to improve personal performance, contribution, knowledge and skills.

Participate in appraisal, supervision and Learning and Development processes.

Keep up-to-date with developments in services, legislation and practice relevant to the
relevant client group.

Ensure the implementation of the CRI policies.

Contribute to maintaining safe systems of work and a safe environment.

Undertake other duties appropriate to the grade of the post.
Specific standards (DANOS related where appropriate) for this role include:
Unit Number and Title
AA6
Promote choice, well being and the protection of all individuals
AA1
Recognise indications of substance misuse and refer individuals to specialists
AA2
Relate to, and interact with, individuals
AA3
Support individuals to access and use services and facilities
AA4
Promote the equality, diversity, rights and responsibilities of individuals
AB1
Support individuals who are distressed
AB2
Support individuals who are substance users
AB3
Contribute to the prevention and management of abusive and aggressive
behaviour
AB4
Contribute to the protection of individuals from harm and abuse
December 2010
Unit Number and Title
AB5
Assess and act upon immediate risk of danger to substance users
AC1
Reflect on and develop your practice
AC2
Make use of supervision
AC3
Contribute to the development of the knowledge and practice of others
AC4
Support and challenge workers on specific aspects of their practice
AD1
Raise awareness about substances, their use and effects
AD2
Facilitate learning through presentations and activities
AD3
Facilitate group learning
BA2
Establish strategies to guide the work of your organisation
BA4
Evaluate and improve organisational performance
BA5
Support effective governance
BA6
Manage the development and direction of the provision
BB1
Promote your organisation and its services to stakeholders
BC2
Manage activities to meet customer requirements
BC3
Manage change in organisational activities
BC4
Assure your organisation delivers quality services
BC5
Manage a service which achieves the best possible outcomes for the individual
BD2
Manage your organisation’s facilities
BD3
Support the health and safety of yourself and individuals
BD4
Promote, monitor and maintain health, safety and security in the working
environment
BE2
Receive, analyse, process, use and store information, specifically to support
service decision making
December 2010
Unit Number and Title
BE4
Supplying information for management control, specifically producing
statistical reports using NDTMS
BE6
Preparing reports and returns
BF5
Lead the work of teams and individuals to achieve their objectives
BF7
Respond to poor performance in your team
BF8
Deal with poor performance in your team
BG4
Manage the use of financial resources
BI1
Develop productive working relationships
BI2
Develop joint working agreements and practices and review their
effectiveness
BI5
Promote effective communication for and about individuals
Person Specification
Essential Criteria:
 Experience of engaging with, assessing and case managing service users.
 Experience of working within housing or homelessness services.
 Proven understanding of the need for and ability to deliver quality services.
 Experience of identifying and supporting those who present with mental health concerns.
 Working knowledge of mental health, substance misuse and complex needs.
 Experience of tackling street based activity including anti social behaviour.
 Good working knowledge of the Criminal Justice System.
 Understanding and experience of the effective use of Brief Interventions.
 Demonstrable partnership working and relationship management skills.
 Experience of meeting demanding targets and deadlines.
 Good working knowledge of risk assessment procedures.
 Understanding of the Criminal Justice System.
And the ability to:
 Communicate confidently and effectively, verbally and in writing.
 Build and maintain excellent relationships with all key partners.
 Competently use IT data base systems and Microsoft packages (Word and Excel)
December 2010
 Respond flexibly to the demands of the post.
 Work as a member of a team.
 Show a capacity to work alone and the ability to keep calm under pressure.
 Understand and have a commitment to the principles of equal opportunity and diversity.
 Employ an empathetic and non-judgmental attitude towards service users.
 Show commitment to facilitating positive outcomes for service users.
Desirable Criteria:
 Knowledge of local services and geography.
This post is subject to a DBS check at an enhanced level. Amendments: This description
accurately reflects the present position; it may be amended and reviewed. Any change will be
made following a proper period of consultation.
December 2010