Report Package
CUIC 9 Admin Security
UCCE 9 Historical All Fields
UCCE 9 Realtime All Fields
Content
CUIC Audit Trail and Permissions and
Ownership reports
Historical reports to demonstrate all available fields
Real-time reports to demonstrate all available fields
Data Source
Intelligence Center
Contact Center Enterprise 9
Contact Center Enterprise 9
UCCE 8 Historical All Fields Historical reports to demonstrate all available fields
Real-time reports to demonstrate all
Contact Center Enterprise 8
UCCE 8 Realtime All Fields Contact Center Enterprise 8 available fields
UCCE 8 Historical Outbound Historical reports for Outbound option Contact Center Enterprise 8
UCCE 8 Realtime Outbound Real-time reports for Outbound option Contact Center Enterprise 8
UCCE 8 Historical Transition Historical reports designed to assist
Avaya CMS customers new to Cisco
Contact Center Enterprise 8
Contact Center Enterprise 8 UCCE 8 Realtime Transition Historical reports designed to assist
Avaya CMS customers new to Cisco
UCCE 7.5 Historical All Fields Historical reports to demonstrate all available fields
Contact Center Enterprise 7.5
UCCE 7.5 Realtime All Fields Real-time reports to demonstrate all available fields
Contact Center Enterprise 7.5
The following report packages have been updated as follows:

UCCE 8 Historical All Fields o The 8.x version of UCCE historical reports now includes Japanese localized online help files for the Skill Group Abandon Answer report. o Agent Not Ready Detail report now includes localization.
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UCCE 9 Historical All Fields o Skill Group Abandon Answer report includes Japanese localization of online help files.
(CSCue49902) o Packaged CCE Agent value list is supported. o Agent Queue Interval report includes both Skill Group and PQ based agents. o Agent Historical All Fields and Call Type Skill Group Historical All Fields reports now included o PQ Definition names now include localization. o Agent Skill Group Historical All Fields report has been tuned for performance. o Call Type Historical All Fields report now includes a Service Level footer and detail in summary views. (CSCuf81339)


UCCE 9 Realtime All Fields o Packaged CCE Agent value list is supported. o Agent Real Time and Agent Team Real Time reports include corrections for cartesian product defect. (Defect ID CSCue41363) o PQ Report Definition names now include localization. o Agent Not Ready Detail report now includes localization.