[insert organisation logo/emblem]
POSITION:
Cash Transfer Case Coordinator
ROLE: [insert]
LOCATION: [insert]
RESPONSIBLE TO: [insert]
FUNCTIONAL RELATIONSHIPS: [insert]
POSITION SUMMARY:
The [insert Commission title] was formed on [insert date] to support the allocation and
disbursement of [insert event and title] affected community members.
The position of Cash Transfer Case Coordinator is responsible for the review, follow up and
processing of various cash transfers under the [insert location and title] of [insert
organisation].
Key functions
CASH TRANSFER CASE MANAGEMENT
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Review cash transfer applications, processing and approval.
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Draft applicants’ communication (e-mail/letters) as required.
Complete inbound and outbound calling (requesting information, contacting service
providers).
Liaise and communicate with suppliers, agencies or other stakeholders as required.
Document work processes and draft standard operating procedures as required.
Provide support and guidance to cash transfer applicants.
DATA MANAGEMENT
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[insert data management system] data entry ensuring a high level of accuracy
Cleaning of data sets.
Process exceptions to cash transfer application procedure.
Check for cash transfer application duplicates.
CASH TRANSFER CASE COORDINATOR – RECOVERY
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[insert organisation logo/emblem]
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Verify and approve cash transfer applications.
Carry out cash transfer payments.
File and record keeping.
Data analysis.
MONITORING AND REPORTING
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Generate reports.
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Participate in evaluations and lessons learnt workshops as required.
Submit weekly reports and contribute to newsletters and six-monthly reporting as
required.
Track current spend on specific cash transfer activities.
OTHER
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Provide support to [insert title].
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Bulk mail processing as required.
Data entry for recovery projects as required.
Conduct presentations on cash transfers to interagency forums as required.
When requested, undertake emergency management response activities to support
any immediate response where it is determined appropriate.
HEALTH AND SAFETY
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Ensure the prompt and accurate reporting and recording of any incidents and injuries.
Participate in all relevant training, including psychosocial support training, complete
self-care plans and participate in staff wellbeing initiatives.
Note:
The foregoing paragraphs are intended to describe the duties that the appointee will be expected to
undertake in the position of Cash Transfer Case Coordinator. It should not be regarded as a complete and
exhaustive list and does not prevent the addition, alteration or deletion of duties from time to time in
accordance with the needs of [insert organisation]. It is inherent in all areas of [insert organisation] work that
staff are required to apply and uphold the [organisation guiding principles].
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[insert organisation logo/emblem]
Person specification
QUALIFICATIONS AND EXPERIENCE
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Proven track record in administrative, data management or community development
role.
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A strong affinity with vulnerable populations and ability to work cross-culturally.
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Ability to manage emotional and/or stressful situations.
Proficient Microsoft software user, computer literate with database skills essential.
Experience with inbound and outbound calling and dealing with challenging
interactions.
Understanding of [insert event] recovery context.
COMPETENCIES
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Communication: excellent communicator, the ability to connect and work with a wide
range of people and manage contractor and stakeholder relationships. Strong
networking capability.
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Efficiency: ability to initiate, implement and complete tasks to a high standard and
with minimum supervision. Ability to manage multiple tasks to deadlines, prioritising
own workload.
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Initiative: take ownership and responsibly for work, proactive, forward thinking.
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Flexibility: flexible attitude and ability to work in a changing environment.
Collegiality: helpful, respectful, approachable and team oriented, able to build strong
working relationships and a positive work environment.
Empathy: a strong affinity with populations experiencing hardship and ability to work
cross-culturally. Empathy with humanitarian causes and willingness to build
knowledge of national and global humanitarian sector.
APPROVED:
Authorised
signature:
Name:
Position:
Date:
CASH TRANSFER CASE COORDINATOR – RECOVERY
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[insert organisation logo/emblem]
CASH TRANSFER CASE COORDINATOR – RECOVERY
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