Section 4(1)(b) of RTI Act 2005 Point - 3
THE PROCEDURE FOLLOWED IN THE DECISION MAKING
PROCESS, INCLUDING CHANNELS OF SUPERVISION AND
ACCOUNTABILITY
1) Activity of giving new connections:
 Aspirant consumers shall submit the application in
prescribed format at local Section Office (SOs)
 Verification of spot by SOs/Assistant Executive Engineers
(Ele.)
 Sanction
Executive
of
power
Engineers
in
KVA/KWs/HP
(Ele.)/
by
Executive
Assistant
Engineer
(Ele.)/Superintending Engineers (Ele.)/Chief Engineers
(Ele.) according to the powers delegated.
 Execution of line extension/improvement work by Section
Officers/ Assistant Executive Engineers (Ele.)
 Servicing the installation by Section Officers/ Assistant
Executive Engineers (Ele.).
2) Attending the customer complaints:
 Complaints from consumers received at Section Offices
shall be registered and arranges to attend the same.
 There is 24/7 Centralized Consumer Complaints Division
at Corporate Office to receive and respond to the
Consumer Complaints.
3) Billing and Accounting:
 Meter readers under Section Officers shall take meter
reading at regular intervals and issue the bills.
 Assistant Executive Engineer (Ele.) is the head of the
Sub-Division.
 Section Officer is the head of the Section Office.
 Verification of Electricity bills can be made at Sub
Divisional/Section Offices.
 The Revenue Sections are supervised by Assistant
Accounts Officer/ Senior Assistant of respective SubDivisions/Sections.
4) Sanction of new extension/Improvement
Distribution Network:
Works
 Estimates for works prepared by Junior Engineers
(Ele.)/Section Officers/Assistant Engineers (Ele.).
 Sanctions
are
made/Work
Orders
are
issued
by
Assistant Executive Engineers (Ele.)/ Executive Engineer
(Ele.) / Superintending Engineers (Ele.) /Chief Engineers
(Ele.) as per their power of Sanction.
 Works are executed either by departmental staff or
through contract.

Respective
Section
Officers/Assistant
Executive
Engineer (Ele.) shall supervise the execution of work.
 Necessary Budget /Funds are sanctioned/provided by
CGM (Croporate Affairs)/GM (Expenditure) Corporate
office.
on
5) Appeals on Disputed bills:
 Complaints on regular bills shall be attended by local
billing sections.
 Bills
related
to
Revised/Supplemental/Misuse/Unauthorized
Use
of
Electricity, depending upon the amount demanded shall
be
appealed
to
concerned
Engineer(Ele.)/Superintending
Executive
Engineers(Ele.)/Chief
Engineers(Ele.)/Corporate Office as per the powers
delegated to them.
6) Material Purchase:
 Assistant Executive Engineer(Ele.) shall purchase few
petty materials according to his powers of sanction.
In other cases, requisitions are given to Executive
Engineer(Ele.).
 Executive Engineer(Ele.) shall purchase certain category
of materials as listed. In rest of the cases, requisitions
are given to Superintending Engineer (El).
 Superintending Engineer (El) will purchase certain listed
category of materials. In other cases, requisitions are
sent to CEE.
 GM (Procurement), Corporate Office will purchase the
major materials as per the power delegated to them.
 Store Budget shall be prepared and released by GM
(Procurement), annually/quarterly.
7) Sanction of Schemes on Major Items of Capital Works:
 Based
on
the
approval
accorded
by
Managing
Director/Board of Directors, the GM (Procurement) shall
grant sanctions for the projects/schemes.
8) Employees Transfer:
 Executive Engineers (Ele.), O&M Division, will transfer
Group C & D Employees under their jurisdiction.
 Superintending Engineers (El), O&M Circle will transfer
Group C & D employees under their jurisdiction.
 Chief Engineers can transfer all B, C and D employees
under their jurisdiction.
 Managing Director has the full authority on employees’
transfers.
BESCOM Operational Structure
BESCOM
Zones
Circles
Bangalore
Metropolitan
Area Zone
BESCOM
Bangalore Rural
Area Zone
Chitradurga
Area Zone
3 Zones
9 Circles
Division
Sub Divisions
North
3 Divisions
11 sub Divisions
South
3 Divisions
12 sub Divisions
East
3 Divisions
13 sub Divisions
West
3 Divisions
12 sub Divisions
Ramanagara
3 Divisions
12 sub Divisions
BRC
2 Divisions
8 sub Divisions
Kolar
4 Divisions
16 sub Divisions
Tumkur
3 Divisions
18 sub Divisions
Davanagere
4 Divisions
17 sub Divisions
28 Divisions
119 Sub Divisions