Position Description
Graduate Consultant
Employment & Industrial Relations
Livingstones
Our ref: Document1
Position Description Graduate Consultant - Prepared by Livingstones
09/02/2016
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Position purpose
The Graduate Consultant is the entry level for a consulting career, with considerable emphasis
on personal and professional development. Graduate Consultants are required to develop a
range of skills to operate effectively.
The position is responsible for providing a variety of professional services and Graduate support
in the delivery of Industrial Relations services to clients.
Key responsibilities
Technical Support
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Provide effective Graduate-level support in employee relations matters.
Understand and interpret State and Federal legislation, Awards and other complex legal documents.
Provide useful advice to clients under supervision.
Prepare and draft written advice
Draft correspondence
Analysis of workplace employee relations issues
Undertake:
o Modern Award enquiries
o Consent and non-contentious advocacy
o Draft Enterprise Bargaining Agreements, Contracts, Policies and Procedures under
supervision.
Client Management
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Provide good customer service
Provide support to other professional staff in the delivery of Industrial Relations services
Principal contact for Modern Award clients
Respond to client queries in a timely and effective manner
Work as an effective team member on projects
Responsible for elements of file under supervision
Achieve budget and KPI’s
Business Administration
• Follow the Quality Manual and provide suggestions for improvement
• Follow and contribute to Knowledge Management procedures
• Contribute to product development and maintenance under supervision, eg:
o Website development and maintenance
o Modern Award Wage sheet maintenance
o Precedent development and maintenance
o Preparing presentations and training programs under supervision
o Development and presentation of training material
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Position Description Graduate Consultant - Prepared by Livingstones
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Business Development
• Develop client base
• Identify opportunities for new business from existing clients
• Develop network of contacts
o Prepare and deliver presentations for clients and prospective clients under supervision
o Build relationships with existing clients, eg:
o Prepare newsletter articles
o Accompany Consultants to new business meetings
o Cross sell IR/HR/OD
o Convert IRS clients to consultancy clients
Professional Development
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Implement agreed professional development plan
Undertake significant on the job training
Attend internal training sessions
Undertake continuing professional development, eg:
o Undertake Livingstones’ training courses
o Complete Livingstones’ Graduate Training Program
o Accompany Consultants to client meetings
Reporting relationships
A Graduate Consultant will report to their Team Leader/s and work in a collegial relationship
within their team.
Skills and abilities
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Able to analyse complex issues
High level communication (written, oral) skills
Presentation skills
Excellent time management, budgeting and problem solving skills
Ability to work effectively as an individual and in a team
Negotiation skills
High level computer skills
Good interpersonal skills
Our ref: Document1
Position Description Graduate Consultant - Prepared by Livingstones
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Technical ability/knowledge
• Extensive knowledge of relevant Legislation
• Comprehensive knowledge of IRS inquiry processes, consent and non-contentious Advocacy
• Extensive knowledge of Industrial Law
Within this broad skill area, more experienced Consultants will begin to specialize.
Qualifications
Degree or near Degree or relevant experience.
Experience
• Previous professional experience not required
• Working in a commercial environment would be an advantage
• Customer service experience
Other attributes
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Team Player
Works independently
Operates in a professional manner
Acts honestly and ethically
Promotes a positive workplace culture
Demonstrates loyalty and commitment to the Company
Additional requirements
• Out of hours work
• May be required to travel
• May be required to drive
Our ref: Document1
Position Description Graduate Consultant - Prepared by Livingstones
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Selection criteria
Essential
• Extensive knowledge of, and/or the ability to rapidly gain knowledge of industrial relations/employee
relations legislation, policies, practices, issues application in both the Queensland and Federal
jurisdictions
• Demonstrated ability to provide services to a diverse customer focused environment, and to deal with
an extensive range of industries
• Demonstrated capacity to participate as an active team member
• Highly developed analytical, conceptual, interpersonal and communication skills, both oral and written
skills
• Demonstrated capacity for self management, participative decision making, operate in an ethical
framework and display the ability to be flexible and accept change.
Note: It should be noted that the criteria are listed in general order of priority only. The selection
committee may choose to weight the relative importance of each criteria at their discretion
Our ref: Document1
Position Description Graduate Consultant - Prepared by Livingstones
5
Our ref: Document1
Position Description Graduate Graduate Consultant - Prepared by Livingstones
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