Course Syllabus
INTERCULTURAL MANAGEMENT
IBUS 2341
Semester with
Course Reference
Number (CRN)
Spring 2013 - 32698
Instructor contact
information
(phone number
and email address)
Full name: Nguyen Thi Diem Em
Mobile: 0902 488 894
Course
Location/Times
Quang Trung campus – R202 – Tuesday 9:10-12:20 pm
Course Semester
Credit Hours
(SCH) (lecture,
lab) If applicable
Credit Hours: 3
Lecture Hours: 3
Total Course
Contact Hours
48.00
Course Length
(number of weeks)
16
Email: nt.diem_nguyen@yahoo.com.vn
Type of Instruction Lecture
Course
Description:
Course Overview
 Demonstrate the fundamental theories and frameworks of cross-cultural
understanding of how they can be applied to management.
 Discuss socio-cultural demographics, intellectual, economic, technologic
negotiations, and processes of decision making.
 Emphasize cultural, ethnic, geographic distinctions, and antecedent that c
knowledge in multicultural environment.
 Recognize how firms enter to the global markets by using effective strategies.
Course
Prerequisite(s)
FREQUENT REQUISITES


MATH 0306 (Basic Math Pre-Algebra)
GUST 0342 (9th -11th Grade Reading)

Academic
Discipline/CTE
Program Learning
Outcomes
ENGL 0300 or 0347
1. Identify global issues and trends.
2. Examine legal issues and proper documentation necessary for international trade.
3. Analyze various sources of international business research.
4. Demonstrate knowledge of global and world geography.
1. Identify some crucial factors related to external environment that affect firms’ business
Course Student
2. Utilize a broad array of cross-cultural knowledge necessary for appropriate product dev
Learning
strategies, effective communication and negotiation.
Outcomes (SLO): 4
3. Understand deeply how firms can formulate and apply their planed strategies in practic
to 7
4. Understand the importance of using human resource strategy in detail.
Learning
Objectives
(Numbering
system should be
linked to SLO e.g., 1.1, 1.2, 1.3,
etc.)
1.1. Identify some crucial factors related to external environment that affect firms’ busine
1.2. Recognize the importance of corporate social responsibility.
2.1. Understand the importance of multinational firms’ culture to firms’ performance.
2.2. Apply all knowledge studied about cultural difference in future business communicat
situation.
3.1. Recognize and understand deeply some kinds of strategies: corporate-level strategy, b
functional level strategy.
3.2. Identify how firms’ structure affect firms’ strategy.
4.1. Apply some concepts in human resource management and all studied knowledge to u
multinational firm personnel strategy.
4.2. Understand the importance of staff motivation, training as well as how firm re-organi
repatriation effectively.
Instructional
Methods
Web-enhanced (49% or less)
Face to Face
Student
Assignments
Identify the difference of leadership style affect firms’ performance (TBA)
Student
Assessment(s)
Participation
In-class exercises
Presentation
Assignment
Final Exam
Course Format
The class will consist of weekly lectures, class discussions, assigned homework questio
other in-class activities.
: 10% (5% for full attendance, 5% for activeness)
: 20% (including 3 mini tests (15%) and group discussion for 5%)
: 15%
: 15%
: 40%
Grading Scale:
The instructor may give students some extra homework/assignments every week for stude
credit points. The passing grade of this course is D
A
B
C
D
F
Instructional
Materials
90-100
80-89
70-79
60-69
0-59
International Management – Managing Across Borders and Cultures, Helen Deresky, Pre
Course Policies
The use of laptops and tablets in class for presentation purpose and review session is allowed. Other purposes
class and in tests are not allowed as they may drive students to distraction from lectures.
All cell phones, if not in urgent case, must be muted or in vibration mode to avoid academic process disrupti
made out of class.
Make-up Exam Policy: Make-up exams will not be given unless the student has a verifiable, valid excuse that h
agreed by the instructor in advance.
At instructor’s sole discretion for very limited cases, provisions for missed exams may be made for extraordina
may miss an exam should make every effort to get written permission from instructor prior to the exam.
Attendance: Regular class attendance is expected, and poor attendance may reduce a student’s participation gr
more than six (6) hours will be dropped from the course and will receive an F. Please read information about
policies on SaigonTech website:
http://www.saigontech.edu.vn/saigontech/english/general_academic.jsp?subid=37#6
Academic Honesty
Students are responsible for conducting themselves with honor and integrity in fulfilling course requirements. P
proceedings may be initiated by SaigonTech officials against a student accused of scholastic dishonesty. Ple
details about Academic Dishonesty Policy:
http://www.saigontech.edu.vn/saigontech/english/student_discipline.jsp?disID=3&subid=42
Course Calendar
Week
1
Date
22/01/2013
Day
Tue
2
29/01/2013
Tue
3
19/02/2013
Tue
4
26/02/2013
Tue
5
05/03/2013
Tue
6
12/03/2013
Tue
7
8
19/03/2013
26/03/2013
Tue
Tue
9
02/04/2013
Tue
10
09/04/2013
Tue
11
16/04/2014
Tue
12
23/04/2013
Tue
13
29/04/2013
Tue
Activities
Session 1:
Syllabus Introduction
Chapter 1 - Assessing the Environment: Political, Economic, Legal,
Technological
Session 2: In-class Activities 1
Session 1:
Chapter 2 - Managing Interdependence: Social Responsibility and
Ethics
Session 2: In-class Activities 2
Session 1:
Chapter 3 - Understanding the Role of Culture
Session 2: In-class Activities 3
3.2-17.2
Session 1:
Chapter 3 - Understanding the Role of Culture
Session 2: In-class Activities 4 (including mini test-20 mins)
Session 1:
Chapter 4 - Communicating Across Cultures
Session 2: In-class Activities 5 (including group presentation)
Session 1: Chapter 5 - Cross-Cultural Negotiation and Decision
Making
Session 2: In-class Activities 6
Group presentation
Session 1: Chapter 6 - Formulating Strategy
Session 2: In-class Activities 8
Session 1: Chapter 7 - Global Alliances and Strategy
Implementation
Session 2: In-class Activities 9
Session 1: Chapter 8 - Organizational Structure and Control Systems
Session 2: In –class Activities 10 (including mini test-20 mins)
Session 1: Chapter 9 - Staffing, Training, and Compensation for
Global Operations
Session 2: In-class Activities 11
Session 1: Chapter 10 - Developing a Global Management Cadre
Session 2: In-class Activities 12 (including mini test-20 mins)
Session 1: Group presentation
Session 2: Wrap-up exercises
Assignment due
14
07/05/2013
Tue
15
14/05/2013
Tue
16
21/05/2013
Tue
Session 1: Chapter 11 - Motivating and Leading
Session 2: In –class Activities 14 (including mini test-20 mins)
Final Exam (closed- book exam, students are required to answer
3 out of 5 questions provided)
In-class Activities
All materials related to in-class activities will be provided to students at the first lecture. In that,
most of them are case-study.