Drs Weaver, Shand & Assadourian – Practice Leaflet (2015)
ODIHAM HEALTH CENTRE
OLD BASING HEALTH CENTRE
Deer Park View, Odiham
Manor Lane, Old Basing
Hampshire RG29 1JY
Hampshire RG24 7AE
Tel: 01256 702371
Tel: 01256 868370
Fax: 01256 393111
Fax 01256 868377
Doctors
Dr Anthony Weaver
BM BCh MA (1976 Oxford) DCH
Dr Claudia Shand
LMSSA MBBS (1980 London) DRCOG MRCGP DFFP
Dr Raffi Assadourian
MBBS (1993 London) BSc FRCGP DRCOG DFFP D Occ.Med
Dr David Andrews
BM (1998 Southampton) MRCGP
Dr Helena Heywood
BM BS MA (1988 Oxford) MRCGP
Dr Jessica Pizzotti
MBBS (2004 London) BSc (Hons) MRCGP DRCOG
Dr Victoria Bates
BM (2002 Southampton) MRCGP DFFP
Practice Nurses
Sr Lynne Blay
RGN (specialist nurse in Asthma and COPD)
Sr Nicola Buckingham
RGN (specialist nurse in Diabetes, Asthma & Cervical Cytology
Sr Debbie Stafford
RGN (specialist nurse in Child Immunisation, COPD, Diabetes)
Sr Anne-Christina Hitchin
RGN
Sr Amanda Wills
RGN (specialist nurse in Diabetes, Wound Care & Dressings)
Christine Patten
Health Care Assistant (specialist in smoking cessation)
Michelle Shepperd
Health Care Assistant (specialist in smoking cessation)
Health Visitors
Jackie Bounds
Health Visitor, RGN, BSc, FWT, HVcert
Sylvia Beedie
Health Visitor, RGN, Team Manager
Jakki Baker
Health Visitor, RGN
Sandra Pain
Health Visitor, RGN
Midwives
Mrs Lucy Edwards
RM [Midwife]
Ms Hayley Pay
RM [Midwife]
Ms Jackie Perry-Smith
RM [Midwife]
We are a training Practice which means that qualified doctors, who are training to be a GP or hospital doctor, will be
working with us for periods of up to 1 year. We also train medical students and nurses. Our current Registrar is Dr
Faye Sufi.
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Practice Manager
Mrs Sue East is responsible for the management of the office and staff. She is responsible for publications,
information leaflets and general policies and procedures in use within the Practice. Please contact her if you have
any suggestions, comments or complaints.
Reception Staff and Administration Staff
Our Reception Staff are here to help you. When telephoning for medical attention our Reception Staff may ask for a
few details. The doctors have asked them to make these enquiries so they can help you in the most appropriate way.
Our Reception Staff have undertaken special training and always respect patient confidentiality.
Practice Nurse(s)
The nurses are qualified to advise and treat many minor conditions and it may prove quicker to see a Practice Nurse
than wait for a consultation with your doctor, who is always available if you have any cause for concern.
When booking an appointment with a Practice Nurse, our Reception Staff may need to ask you the reason for an
appointment in order to determine how much time to allocate. Consultations are by appointment.
Health Care Assistant(s)
The Health Care Assistant(s) are not qualified as nurses but have undergone training to enable them to take bloods,
blood pressure, assist with minor surgery, ear syringing, new patient health checks that do not involve medication
and do ECGs.
All blood tests must be made through either one of the doctors or be a routine monitoring blood test within the
Practice protocol.
Practice Area
We have an open list and accept any legitimate patient resident in any of the following villages:
Odiham, Old Basing, Lychpit, North Warnborough, South Warnborough, Powntley Copse, Long Sutton, Well,
Upton Grey, Herriard, Ellisfield, Weston Patrick, Greywell, Up Nately, Nately Scures, Mapledurwell, Hook, Hartley
Wintney, Newnham, Rotherwick, Dogmersfield, and Crondall (Mill Lane). Please see Practice boundaries on-line.
Opening Hours
ODIHAM
OLD BASING
Mondays
08.00 – 18.30
08.30 – 18.00
Tuesdays
07.30 – 18.30
08.30 – 18.00
Wednesdays
08.00 – 20.00
08.30 – 18.00
Thursdays
08.00 – 18.30
08.30 – 18.00
Fridays
07.30 – 18.30
08.30 – 18.00
Saturdays
08.30 – 11.30 [Nurse & reception weekly, doctor monthly]
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Please telephone the out-of-hours service At weekends and bank holidays
After 6.30pm and before 8.00am weekdays
Out-of-hours service
NHS 111 service for advice
-
Freephone 111
If you need to see a doctor out-of-hours
-
Freephone 111
If you need an emergency ambulance
-
999
NHS 111 is also available online at www.nhs.uk
Please remember that this service is there to provide urgent medical attention for ill patients. If the service is abused
by calling the doctor for requests for repeat prescriptions, appointments or minor illness which could wait until the
next surgery session, then other patients could be put at risk.
To Register

Please bring your medical card to reception; if you have lost your card, we can help you complete a new
registration form.

Or, please complete the application form on-line, and then come into the surgery to sign.

When you come to the Health Centre to register, you will be asked for some form of photo identification
(passport or photo-driving licence).

You may express a preference to have a particular doctor or to be seen by a specific health care
professional for particular services. We will try to comply with any such wishes.

We do accept private patients.
Appointments

Appointments can be made by telephone, in person or via the internet. After the necessary registration
procedure you may book, view and cancel on-line a routine telephone appointment with your GP. You can
also view and cancel on-line your appointment with any healthcare professional within the surgery. Please
ask reception for full details.

We also operate a telephone consultation service, whereby you can arrange for a doctor to telephone you to
discuss any medical issues. This service also allows patients to be seen faster and more conveniently than
under the previous system. A high proportion of problems can be dealt with over the phone.

We will be able to offer you a doctor’s appointment within 48 hours or an appointment to see a health care
professional within 24 hours. If you wish to see a specific person, you may have to wait longer.

Urgent health problems will always be seen the same day.

Surgeries are held daily between the hours of 9.00am – 12.00 noon and 2.30pm – 6.00pm, Monday to
Friday.

Nurse clinics are held daily between the hours of 8.00am and 5.30pm.

Early morning doctor surgeries are held on Tuesdays and Fridays at Odiham (from 7.30am)

An evening doctor’s surgery is held at Odiham on Wednesdays (6.30 pm to 8.00pm)

The Odiham Health Centre is open every Saturday from 08.30 to 12.30 for normal reception services, there
is a nurse clinic every week and a doctor surgery once a month.
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Temporary Residents

UK residents can make appointments to be seen as NHS patients. Proof of identity will be required.

Overseas patients will be treated as private patients unless they have documentation and proof of identity to
confirm entitlement to NHS services.
Patients with special needs

Odiham and Old Basing Health Centres have suitable access for people with disabilities.

If any patient feels that they cannot access any of the Practice service because of their disability, please
discuss the matter with the Practice Manager so that we can resolve the difficulty.
Dogs

All dogs, with the exception of assistance dogs, should be left outside the building. There are metal eyes
available to secure a leash if required.
Smoking & Food

The building is a non-smoking building and we request that this be honoured.

We would also request that patients do not eat or drink whilst waiting for their appointments. A cup of
water may be obtained from reception on request.
Self-Check-in

The surgery has an automated self-check-in touch screen.

This is a simple to use system that enables the patient to check themselves into our appointments system.

Should you feel uncomfortable about using such a system, you can obtain help, or book in with our
Reception Staff in the traditional manner.
Access to Patient Records
The Practice charges the following fees where a patient requests to access their own medical record:
Viewing Records Only – Free if the records have been updated within the last 40 days. Otherwise, £10.
Obtaining Copies of Health Records

If held on computer – maximum £10

If held in another media – maximum £50

If held on a combination of computer and other media – maximum £50
Car Parking

A car park is provided for patients who are visiting the surgery, with designated parking spaces for the use
of disabled patients.

Please park only in the spaces provided and ensure you are not blocking the exit of a doctor who may be
called out on an emergency.
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
Please note that no responsibility can be accepted by the Practice for damage caused to any vehicle using
he car park
Chaperones

Our practice is committed to providing a safe, comfortable environment where patients and staff can be
confident that best practice is being followed at all times and the safety of everyone is of paramount
importance.

All patients are entitled to have a chaperone present for any consultation, examination or procedure where
they feel one is required. This chaperone may be a family member or friend.

On occasions you may prefer a formal chaperone to be present.

Your healthcare professional may also require a chaperone to be present for certain consultations in
accordance with our chaperone policy.

If you wish to have a member of the Practice staff present during you consultation please mention this to
our Reception Staff when booking your appointment, or to the doctor at your consultation, and it will be
arranged.
Mobile Phones

We allow mobile phones to be used within the surgery building, but please ensure you turn them off before
going into the doctor’s consulting room.
Zero Tolerance

We will treat our Patients with respect, courtesy and will not discriminate against them in any way on the
grounds of age, sex, colour, race, nationality, ethnic or national origin or disability, sexual orientation,
religion or religious or philosophical belief.

Physical violence and verbal abuse is a growing concern. GPs, Practice Nurses and other Practice staff
have the right to care for others without fear of being attacked or abused. We ask that you treat your GP
and Practice staff properly – without violence or abuse.

We strongly support the NHS policy on zero tolerance.

Anyone either phoning or attending the Practice who abuses any staff member or patient, be it verbally,
physically or in any threatening manner whatsoever, will risk removal from the Practice list and be
reallocated with the assistance of the North Hampshire Clinical Commissioning Group.

In extreme cases we may summon the Police to remove offenders from the Practice premises.
Home visits

As home visits are for those patients too ill to attend surgery, please only request a home visit if you (or the
person you are calling on behalf of) is too ill or frail to attend the Practice. Please remember the doctor can
see four patients in the time it takes to make one house call.

If you are requesting a home visit, please try to telephone the surgery before 11.00am.

The doctor may arrange for the patient to be brought to the surgery so that its full facilities are available for
tests and treatment.
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
It is not possible to request a specific doctor for a home visit.

Please give clear directions so the doctor can locate your house. If you have an outside light, please ensure
that it is switched on during the hours of darkness.

Also, if you have a dog that is not familiar with visitors, please ensure that it is securely locked away.
Prescription Requests

Patients who need to take regular medication will be issued with a computerised list of their authorised
repeat medicines.

If you require a prescription, either
o
Tick the item(s) on your list and return it to the surgery.
o
Telephone the surgery – after 11.00am if possible.
o
If you want the prescription posted to you, please provide a stamped self-addressed envelope.
o
Use the Internet Prescription Request system – you will need to register for this facility. Please
enquire at Reception or see our website for full details (www.odihamhealthcentre.co.uk).

Your prescription will be ready for collection within 2 working days.

When appropriate, we will ask you to make an appointment with your doctor to review your treatment.

We regularly review your medication and will initiate changes when considered to be of benefit.

Please make sure you only request those items that are needed.
Internet Services
Please view our website (www.odihamhealthcentre.co.uk) to:

order your repeat prescriptions – please see note above

make routine telephone appointments

view and cancel appointments

access useful medical information

find links to other websites e.g. NHS Choices, HMRC

access Practice information

access Registration forms
Local Chemist Prescription Services

Lloyds Pharmacy, Odiham – provide a prescription collection service.

Boots Pharmacy, Hook – provide a prescription collection and delivery service for the elderly.

Day Lewis, Old Basing – provide a prescription collection and delivery service.
Sickness/Fitness Certificates
Now known as Statement of Fitness for Work or “Fit Note”

You should complete a self-certification form (SC2, available from reception, from your employer or the
HMRC website (www.hmrc.gov.uk)) for any illness lasting less than seven days.

We can only provide NHS certificates for illnesses causing absence from work for 7 days or more.
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
If an employer requests a certificate for an illness lasting less than seven days, a private certificate can be
issued, for which a fee is payable.

NHS sickness certificates are only be used in connection with sickness absence from work.

Sickness certification for all other purposes will require a private certificate of statement.
General Services

The doctors and Practice nurses provide the full range of medical services normally expected at a GP
surgery.

We are a teaching Practice and there will often be fully qualified doctors and nurses working at the Practice
who are learning more advanced medical techniques and management.
Annual Medical Review
For patients with chronic medical conditions such as asthma, COPD, epilepsy, severe mental ill health, cerebrovascular disease, learning disabilities and chronic kidney disease.
Six-monthly Medical Review
For patients with Coronary Heart Disease, Diabetes and Hypertension.
Medication Review
Your medication is under constant review. We do like to discuss your regular medication with you at least every six
months. The review can often be done by telephone. The medication review date on your prescription is for your
doctor to review and decide whether a telephone of face-to-face review is required.
The Practice Nurses
Offer a wide range of services including new patient, well person, diabetes, asthma, COPD and heart checks, health
education, health promotion, child immunisation, travel and other vaccinations, flu vaccinations (starting in October
each year), cervical smears, blood tests, dressings, treatment of minor injuries, ear syringing, hearing tests, blood
pressure measurements, dressings and removal of stitches.
Referrals to Hospital
Patients have the right to be referred to the Hospital of their choice. There is a system called ‘Choose & Book’,
which can allow you to choose the hospital and your appointment time. More information and a list of frequently
asked questions are available on the Choose & Book website at www.chooseandbook.nhs.uk.
Carers
We would like to know if you are caring for someone who has long-term health problems. We believe that Carers
need support as well. Forms are available in the surgery and can be printed off on-line.
Smoking Cessation Advice
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Advice is offered at the surgery. Clinics and one-to-one help are provided. Additional clinics are held locally; for
further information please ring 0845 602 4663.
Test Results
Results of blood tests, X-Rays etc. can only be given to the patient themselves for reasons of confidentiality.
Parents/guardians can obtain the results for children under 16 years, unless the child requests otherwise. Blood test
results are usually available within 5 days, x-ray reports within 7 days and hospital letters within 4 weeks.
Immunisations
We can provide the full range of child, occupational and travel vaccinations. Some vaccinations are covered by the
NHS, but for others a fee is payable. For travel immunisation, please make an appointment with the Practice Nurse
at least 8 weeks before your intended departure. We are a registered yellow fever centre. Currently there is a
national shortage of yellow fever and typhoid vaccines. Please discuss your requirements with a Practice Nurse at
least 8 weeks before departure as we cannot guarantee their availability.
Child Health
Child development checks are organised by the Health Visitors, who will advise when the checks are due. You will
receive a request from Child Health to book an appointment, please contact the surgery to arrange it so that your
child does not miss this important protection.
Odiham Cottage Hospital, Rosefield Day Centre
Mondays 09.30 – 11.00
Maternity Services
Pre-conception advice is offered. We offer a full range of maternity services with the help of our community
midwife. Please make an antenatal booking appointment with the midwife at 6-8 weeks of pregnancy. Antenatal
clinics and classes are held regularly. Postnatal care is shared between the midwives, health visitors and doctors.
Please make a 30 minute appointment with your doctor for the 6-week postnatal check for you and your baby.
Minor Surgery Services
We offer a variety of minor surgical procedures, including removal of small skin lumps and joint injections.
Contraceptive Services
All the doctors provide a confidential family planning service. You can ask to see one of the female doctors if you
prefer. For coil (IUCD) insertions and contraceptive implants you must discuss with Dr Shand or Dr Pizzotti first.
If you need the “morning after” pill please request an urgent telephone appointment.
Cervical Smears
The national recall system is for all women aged between 25 and 65 years: you will be sent a reminder when your
smear is due. This is currently every 3 years from age 25 to 50, and every 5 years from 50 to 65. Please make an
appointment with the Practice Nurse at the surgery on receipt of your reminder letter. The Winchester Laboratory
informs each patient of the result of their smear test and will inform the patient when the next smear is due or if any
other action needs to be taken.
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Health Visitors
Health Visitors are qualified nurses and have additional training in child health and development, will monitor your
child’s growth, answer any child health queries and help mothers to cope with children under five, advising on
things like hygiene, safety, feeding and sleeping. They also co-ordinate child immunisation programmes and
organise special clinics or drop-in centres.
Health Visitors can also provide you with help and information regarding such issues as emotional problems,
relationship difficulties, family planning and health problems and advise on healthy eating, keeping warm and
getting the right exercise.
Midwife
Midwives care for and support pregnant women, their partners and new babies before, during and after the birth.
They monitor the health of the mother, counsel her on health issues and explain the options for delivery of the baby.
Their job also involves reassuring parents, running antenatal and parenting classes, taking care of the mother and
baby during labour and birth and giving advice on breast feeding.
Community Nurses
Community Nurses assess, plan and manage the care of sick and disabled patients of all ages in the patient’s own
home, general practices and residential nursing homes and also provide support for their Carers.
Individual care is planned, and advice on further help of services is given including health education. Anyone at
home can self-refer to this service. They have a close liaison with the Hospital, GPs, the local hospice and other
specialised services i.e., Macmillan Nurses, Continence Advisors, Diabetic Nurse Specialists, Community Paediatric
Nurses and others.
The community nurses administer drugs, give injections, dress wounds, take blood samples and give personal care.
The Community Matron, Lyn Aldridge and The Maple Integrated Care Team are based at the Odiham Cottage
Hospital and can be contacted on 01256 704490.
Other NHS services:
Podiatry, Psychology, Counselling & Dietician.
Consultant-lead Community Urology & Dermatology Services work from the Practice
Private services
Private Osteopathy:
Louise Sanders & colleagues (approved by most medical insurance
companies)
Private Dermatologist
Dr Robin Felix MA MB FRCP
Private Cognitive Hypnotherapist & Life Coach and Confident & and Quest Learning Coach, Childbirth Practitioner
Carole Samuda, Dip.C.Hyp, MPNLP, HPD, MNCH, AMT,
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Private Counselling:
Sophie East BSc PG Dip
Private Psychiatrist:
Mark Slaney MBBS (1983 London) (SR) (GP)
Pilates:
Helen Varcoe and Kathy Venus
Optometry:
Sophie Rose
Rooms available for hire
For meetings and health related services. Please telephone the Practice Manager on 01256 702371 for details.
Patient Confidentiality
We maintain the highest level of patient confidentiality and we value personal privacy. Information is accessed by
staff at the surgery only to the level that is required in order to meet the specific needs of the patient. We will only
pass on personal information to a third party with the appropriate written consent of the individual. We take all
reasonable care to protect both the physical security of information technology and the data contained within it. All
information systems are firewall and password protected and all paper files are kept secure. In certain circumstances
we may be required to pass some information to other parties; these circumstances include information required by
statute or court order, or where there is a serious public health risk or harm to other individuals or for the prevention,
detection or prosecution of serious crime.
Mission Statement
This Practice aims to provide the highest quality health care available under the NHS to all its patients with a trained
and motivated primary health care team in a well-organised, modern and friendly setting.
The Practice Values

Patients’ medical conditions will be managed according to the highest standards as defined by the
profession.

Patients will be treated with courtesy and consideration by all our staff.

Patients will receive appropriate information about their condition and treatment.

The Practice will endeavour to educate patients on health care matters whenever possible.

Doctors, nurses and staff will all be encouraged to pursue appropriate further training.
The Patients’ Responsibilities

Patients should attend their appointments at the arranged time. If this is not possible they should inform
the surgery as soon as possible.

We expect that patients will understand that appointments are for one person only.
Additional
appointments should be made if more than one person wishes to be seen.

Requests for help and advice for non-urgent matters should be made during surgery hours only.

We ask that patients treat the staff and doctors with courtesy and respect.

The Practice follows the NHS Policy of Zero Tolerance towards violence or abuse against NHS staff;
offending persons can be de-registered and prosecuted.
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
Please inform us if you change your name, address or telephone number, so that we can keep your
records up-to-date.
NHS England

NHS England is responsible for directly commissioning all prescribed specialised services.

If you wish to know more about available NHS services, please contact NHS England
NHS England, PO Box 16738, Redditch B97 9PT
Tel 0300 311 22 33 (Monday – Friday 8.00am to 6.00pm, excluding bank holidays)
e-mail – england.contactus@nhs.net

PALS (The Patients Advice Liaison Services) is provided by NHS England and can be contacted as
above. They can provide advice and guidance on a variety of health services.
North Hampshire Clinical Commissioning Group (NHCCG)
The CCG’s purpose is to improve local health services and to manage the budget allocated by central government.
Their address is: Central 40, Lime Tree Way, Chineham Business Park, Basingstoke. RG24 8GU
Telephone: 01256-705507
Patient Participation Group
The Odiham Patient Participation Group (PPG) has been established to provide a forum for patients to express their
thoughts and views as to how the services that the Practice provides can be improved and developed.
The group meets regularly to share ideas. The PPG is made up of patients who volunteer to come and share their
thoughts together with members of the Practice. Peter Goddard is the Chairman. Members of the Group can be
contacted through the surgery.
Complaints, Comments and Suggestions
Please speak or write to either Mrs Sue East, Practice Manager or Dr Weaver, Senior Partner.
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