Member Survey
Please give us your feedback by taking a few minutes to fill out this survey. By completing this
survey, you are helping us to improve our facility, customer service, and classes offered. Please
either tick the boxes or circle the number that best applies to you. Thank you for taking the time to
give us your opinion.
http://w w w .club-
admin@club-phoe Member Satisfact
Section A: Member Information
1. Gender?
Male
Female
1. Age?
18 - 23
24 - 30
31 - 40
41 - 50
51 +
2. How many times per week do you visit Seymour Sports and Aquatic Centre?
1-2
2-3
3-4
4-5
5+
3. Do you utilise our Crèche facility? (If yes please fill in the last page).
YES
NO
4. Would you be interested in Personal Training?
YES
NO
Section B: Facility
5. Please rate the following aspects of our services and facilities:
(if poor or adequate please tell us why)
Poor
Adequate
Good
Parking
Lighting
Temperature
Music in gym
Noise level
Customer Service
Change Rooms
Cleanliness
Atmosphere in gym
Overall Satisfaction
Comments:
Excellent
Section C: Group Exercise
6. Do you attend Group Exercise classes?
YES
NO
7. If you answered no to question 6, please skip ahead to question 10. Otherwise,
how many times per week do you attend classes?
1-2
2-3
3-4
4-5
5+
8. Are there any classes that you would like to see added to the program? Please
describe:
9. Overall, how do you rate the Group Exercise program?
Poor
Average
Good
Very Good
Excellent
Comments:
Section D: Front Desk Service
10. How do you rate the friendliness of the front desk staff?
Not Friendly
Somewhat Friendly
Friendly
Very Friendly
11. How knowledgeable do you find the staff?
Not Knowledgeable
Somewhat
Knowledgeable
Knowledgeable
Very Knowledgeable
Approachable
Very Approachable
12. How approachable do you find the staff?
Not Approachable
Somewhat
Approachable
13. How efficient is the staff at serving your needs?
Slow
Adequate
Efficient
Very Efficient
14. How would you rate the overall level of service given by the front desk staff?
Poor
Comments:
Adequate
Good
Very Good
Excellent
Section E: Equipment
15. Please rate our equipment on the following:
Poor
Adequate
Amount of
Equipment
Availability
Good
Excellent
Quality
Cleanliness
16. Was there enough variety of equipment to suit your needs?
YES
NO
If no, what would you like to see?
Section F: Overall Impression of Seymour Sports and Aquatic Centre
17. Please name one thing that you like about the Seymour Sports and Aquatic Centre.
18. Please name one thing that Seymour Sports and Aquatic Centre can improve on.
19. To what extent do you agree or disagree that the services you receive from the Seymour Sports
and Aquatic Centre are worth the price of membership?
Strongly Disagree
Disagree
Neutral
Agree
20. Is there anything you would like to see included in our
memberships?
If yes, what would you like to see added?
Strongly Agree
YES
NO
21. Overall how would you rate the Seymour Sports and Aquatic Centre as a fitness facility?
Poor
Comments:
Adequate
Good
Very Good
Excellent
Crèche Feedback Form
Reason for use? Swimming / Group Fitness Classes / Gym
There have been a few changes in the crèche recently, how do you feel your child has
transitioned or adjusted?
______________________________________________________________________________
__________________________________
Are you happy with the recent changes in the crèche? If not please specify why?
______________________________________________________________________________
__________________________________
How often do you use the Crèche Facilities?
________________________________________________________
Are you happy with the activities that are implemented or incorporated in the crèche? If
not what specific activities would you like to see implemented?
______________________________________________________________________________
__________________________________
Do you have any suggestion for the morning transition/drop off?
______________________________________________________________________________
__________________________________
What’s your opinion regarding the “whilst I was here” communication sheet that the
parent received at the end of the session?
______________________________________________________________________________
__________________________________