JOB DESCRIPTION
JOB TITLE:
REPORTS TO:
Tennis Programme and Events Coordinator
General Manager
JOB PURPOSE: Manage and administer the Community Indoor Tennis Programme consisting of the
Tennis Development programme, Coach Education bookings, tournaments and all other Indoor
Tennis bookings. This role will include the Coordination of Events within the facility from the booking
process through to the Event taking place whilst maintaining an excellent client relationship and
delivering an outstanding service.
KEY ACCOUNTABILITIES
1.
Ensuring excellent customer service and quality delivery from booking process to event feedback.
2.
To ensure the health and safety of customers, clients, contractors, visitors and staff at all times during
events.
3.
To process conference and event bookings in accordance with company policy – securing bookings in
suitable locations following the company health and safety procedures.
4. Work closely with the General Manager and site Heads of Department to create appropriate
strategies during seasonal trough periods and any new events opportunities.
5.
Provide the first point of contact for all enquiries regarding the Tennis programme – handling in a timely
manner; follow through to booking process.
6.
Liaise with the Tennis coaching team to ensure all bookings and/or changes to programme are
communicated to the coaching team delivering the sessions on a weekly basis.
7. To network by attending external events and functions. Where necessary, successfully
representing Batchwood and 1Life.
8.
To always be an ambassador for the brand.
9.
Ensure accurate record keeping on all events.
10. Assist in research of new ideas for conferencing and events to ensure continuous improvement.
11. Setting, communication and maintaining timelines and priorities as required for events and bookings.
12. Ensure all costs are controlled without compromising 1Life’s standards and service delivery.
13. Ensure all booking systems are up to date as per events calendar.
14. Invoicing as per company policy to including debt recovery and take account for moneys in accordance
with specified procedures through the Front of house system.
15. To be fully acquainted with the Company's Health and Safety Policies in accordance with the Health &
Safety At Work Act 1974 as they relate to the Centre and to take an active role in the evacuation of the
Centre, as directed in the Health and Safety Manual and by the General Manager.
16. Communicate effectively in the workplace including regular, documented departmental meetings.
17. Liaise with the 1Life Marketing department to promote events and activities for the Contract in
accordance with the St Albans annual marketing plans.
18. Liaising with all departments about customer requirements and expectations.
19. Promote brand awareness externally and securing sponsorship opportunities internally.
20. Communicate operational requirements for all conference and Events bookings in writing and verbally to
the Catering, Front of House and Operations teams.
Feb 2014
21. To undertake additional duties as specified by the General Manager.
CORE QUALITIES & BEHAVIOURS (1Life Performance Framework)




In addition to the Key Responsibilities, 1Life has identified the core qualities and behaviors required
from all colleagues for the successful delivery of our Mission, Vision, Values and commercial goals.
These can be found in the 1Life Behavior Framework and this role is required to achieve at Level
1 with particular focus on the following areas:
Delivering great customer service
Owning the Issue and getting it done
Developing our skills and Knowledge
Closing Date: 31st January 2016
To apply for the above role please send your CV to GMBatchwood@1Life.co.uk
Feb 2014