Post Details
Job Title:
Job Family & Job Level
Last Updated: 04/08/2014
Systems Administrator (SSP Systems)
Professional Services
£25,000
Responsible to:
Senior Systems Administrator (SSP Systems)
Responsible for:
n/a
Job Purpose Statement
To assist the Senior Systems Administrator to developing, implementing and administering a range of
generic and specialist IT systems and services that enable individual and collaborative working in
Surrey Sports Park.
Problem Solving, Accountability and Dimensions of the role
The post holder will work to resolve a wide-range of routine queries, which require high levels of
customer service and support. The post holder will be allocated the majority of their tasks by the
Senior Systems Administrator and will be expected to exercise their judgement to prioritise and
manage their daily workload in order to bring cases to a satisfactory conclusion. The post holder will
provide on-going support and maintenance of IT systems in Surrey Sports Park, ensuring systems
remain effective, available, secure and reliable.
This will require the post holder to draw on their prior experience and exposure to relevant systems to
identify potential issues/problems and take the necessary actions to resolve them or escalate them
as required. The post holder will both operate in accordance with Surrey Sports Park and IT Services
procedures and refer to them for guidance when responding to day-to-day issues. When dealing
with more unusual or complex problems, the post holder is expected to analyse the issues, research
solutions and work in conjunction with the Senior Systems Administrator to determine what the most
appropriate course of action is. The post holder will also be required to work with the Senior Systems
Administrator to test software prior its release to the live environment.
The post holder will be expected to assist in the development of standard support and other
documentation required to maintain service standards. They will need to be able to generate and
combine new ideas and methods with proven ones in a rapidly evolving environment often
managing multiple complex work streams with business wide implications. Therefore, the post holder
will need to be able to quickly identify and advise management and the Senior Systems
Administrator on new and creative opportunities.
The post holder will work closely with the University IT department and is expected to follow IT
standards and operating procedures.
The post holder does not have any budgetary or supervisory responsibility.
Background Information/Relationships
Surrey Sport Park is one of Europe’s premiere sites for elite sport, physical activity, well-being and
leisure. The values of performance, participation and personal development underpin the very
heart of the complex. The park brings together high quality facilities and passionate people with a
desire to achieve and provides a venue that supports the ambitions of all users, regardless of ability,
from world class athletes to grassroots beginners.
The post holder will work closely with all Sports Park staff and both internal and external guests. In
particular they will work closely with the University IT Services team in addition to departments such
as Finance, as many aspects of their role will impact upon the activities of the others.
This job purpose reflects the core activities of the post. As the Department/Faculty and the post-holder
develop, there will inevitably be some changes to the duties for which the post is responsible, and possibly to
the emphasis of the post itself. The University expects that the post-holder will recognise this and will adopt a
flexible approach to work. This could include undertaking relevant training where necessary.
Should significant changes to the job purpose become necessary, the post-holder will be consulted and the
changes reflected in a revised job purpose.
Person Specification
Qualifications and Professional Memberships
Essential/
Desirable
HNC, A level, NVQ 3, HND level or equivalent with a number of years' relevant
experience.
E
Or:
Broad vocational experience, acquired through a combination of job-related
vocational training and considerable on-the-job experience, demonstrating
development through involvement in a series of progressively more demanding relevant
work/roles.
Technical Competencies (Experience and Knowledge)
Essential/
Desirable
Level
1-3
Knowledge and understanding of key Microsoft systems and operating
systems, including SharePoint, Windows XP, Vista and 7 operating systems,
Windows server and IIS.
E
3
Proven experience of IT software including by is not limited to software such
as Microsoft Excel, Access databases and SQL database
E
3
Knowledge of specialist work systems, practices and processes relevant to
the role and the work area including a broader sector/commercial
awareness e.g Leisure Management Systems, AV systems, Mobile systems,
Data Management System, Marketing, Social Media and Web System.
E
2
Experience of data management systems, designing management reports
and KPI reporting
Knowledge and skills relating to troubleshooting and resolving issues around
networking, server infrastructure (hardware and software), storage and
personal IT devices.
E
2
D
n/a
A good in depth knowledge of current and future trends within IT, and the
ability to recognise and articulate where these may benefit the Sports park.
D
n/a
Understanding of enterprise level server infrastructure, enterprise level server
virtualisation (VMware, Microsoft), SAN and NAS technologies.
D
n/a
Understanding of the current and future activities of the Sports Park and the
sector
Experience of the Leisure industry
D
n/a
D
n/a
Core Competencies
Level
1-3
Communication
2
Adaptability / Flexibility
2
Customer/Client service and support
2
Planning and Organising
2
Teamwork
1
Continuous Improvement
1
Problem Solving and Decision Making Skills
2
Leadership / Management
n/a
Creative and Analytical Thinking
n/a
Influencing, Persuasion and Negotiation Skills
n/a
Strategic Thinking
n/a
Organisational Information
All staff are expected to:
Positively support equality of opportunity and equity of treatment to colleagues and students in accordance with the
University of Surrey Equal Opportunities Policy.
Help maintain a safe working environment by:

Attending training in Health and Safety requirements as necessary, both on appointment and as changes in duties and
techniques demand.

Following local codes of safe working practices and the University of Surrey Health and Safety Policy.

Excellent environmental performance is a strategic objective for the University of Surrey. All staff are encouraged to
work to achieve the aims of our Environmental Policy and promote awareness to colleagues and students.

Undertake such other duties within the scope of the post as may be requested by your Manager.
Head of Systems and Business
Support
Administrators/technicians
Senior Systems Administrator
(SSP Systems)
Systems Administrator
Systems Administrator
(IT Systems)
(SSP Systems)
Key Responsibilities
1. Administer and be technically knowledgeable and experienced in large scale generic and
specialist IT systems.
2. To assist in the Senior Systems Administrator in the development of the Sports Park IT technical
strategy.
3. Analyse and provide management reports as and when required
4. To assist the Senior Systems Administrator in the development of project briefings advising on the
scope of individual project and providing progress reports as needed throughout the project
delivery.
5. Provide IT system support to the Sports Park through managing and running the administration
of the Sport Park IT systems which includes, but is not limited to, the management of; Leisure
Management Systems, AV systems and equipment, IT software, mobile devices and computers,
and the Sports Park websites.
6. Management and maintenance of the estate of personal and lab IT devices, including
desktops, laptops and printing in collaboration with the Senior Systems Administrator.
N.B. The above list is not exhaustive.