Annex D: Standard Reporting Template
NHS Greater Manchester
2014/15 Patient Participation Enhanced Service – Reporting Template
Practice Name: Dr Kirby & Partners
Practice Code: P82021
Signed on behalf of practice: Debra Shepherd
Date: 31/3/15
Signed on behalf of PPG: Howard Masters
1.
Date: 31/3/15
Prerequisite of Enhanced Service – Develop/Maintain a Patient Participation Group (PPG)
Does the Practice have a PPG? YES
Method of engagement with PPG: Face to face, Email, Other (please specify) Face to Face and E Mail
Number of members of PPG: 13
Detail the gender mix of practice population and PPG:
%
Practice
PRG
Male
49.36%
0.11%
Female
50.63%
0.10%
Detail of age mix of practice population and PPG:
%
Practice
PRG
<16
21%
17-24
6%
25-34
8%
35-44
9%
45-54
12%
55-64
7%
0.067
%
65-74
8%
0.084
%
> 75
8%
0.06
7%
Detail the ethnic background of your practice population and PRG:
Practice
PRG
Practice
PRG
British
Irish
5815
13
0
0
White
Gypsy or Irish
traveller
0
0
Indian
Pakistani
44
0
11
0
Other
white
0
0
Asian/Asian British
Bangladeshi
10
0
White &black
Caribbean
0
0
Chinese
12
0
Mixed/ multiple ethnic groups
White &black
White
African
&Asian
0
1
0
0
Other
Asian
0
0
Other
mixed
26
0
Black/African/Caribbean/Black British
African
Caribbean
Other
Black
0
14
2
0
0
0
Arab
0
0
Other
Any
other
0
0
Describe steps taken to ensure that the PPG is representative of the practice population in terms of gender, age and ethnic
background and other members of the practice population:
Practice Website
PPG Noticeboard in Waiting Area
PPG Leaflet
Practice staff and PPG members speaking to patients/carers
Trying various meeting times outside “ office hours “
Actively targeting younger patients and those with chronic healthcare needs
Are there any specific characteristics of your practice population which means that other groups should be included in the PPG?
e.g. a large student population, significant number of jobseekers, large numbers of nursing homes, or a LGBT community? NO
If you have answered yes, please outline measures taken to include those specific groups and whether those measures were
successful:
2.
Review of patient feedback
Outline the sources of feedback that were reviewed during the year:
Patient Survey December 2013
How frequently were these reviewed with the PRG?
February 2014, April 2014
3.
Action plan priority areas and implementation
Priority area 1
Description of priority area:
To publicise the PPG to therefore try and encourage groups of patients that are underrepresented to engage with the PPG by
either attending face to face PPG meetings or by e mail communication.
What actions were taken to address the priority
The PPG formed a working group who devised and produced a PPG patient leaflet. The leaflet gave an overview of the PPG this
included a statement from the doctors and staff outlining the PPG’s aims in helping to improve services at the practice, identify any
needs or concerns raised by patients and promote excellent healthcare. The leaflet included information on joining the PPG/ or
knowing more about the PPG and a tear off slip for patients to complete this could then be handed in at reception and a member
of the PPG would then contact the patient.
Experimenting with various meeting times outside “ office hours “
Actively targeting younger patients and those with chronic healthcare needs.
Result of actions and impact on patients and carers (including how publicised):
The results of the patient leaflets included a number of patients/carers wishing to join the PPG.
Publicised on PPG noticeboard.
Priority area 2
Description of priority area:
To engage with patients face to face and get feedback about the services provided by the practice, to also encourage patients to
complete the friends and families feedback cards and give consent and obtain mobile phone numbers for the text messaging
service provided by the practice.
What actions were taken to address the priority?
The PPG organised a PPG noticeboard and welcome table in the waiting area to promote the PPG. The table was set up on a
weekly basis with a rota of PPG volunteers, the table and noticeboard displayed information and leaflets regarding friends and
families feedback cards, text messaging consent leaflets, minutes of the last PPG meeting and the date and time of the next PPG
meeting.
Result of actions and impact on patients and carers (including how publicised):
Patient and carers were interested to meet and talk to PPG members and discuss the various notices and leaflets; as a result of
this a number of patients updated their mobile phone numbers and gave consent for the text messaging service.
Publicised on PPG noticeboard
Priority area 3
Description of priority area:
To provide a fully inclusive healthcare service for all patients irrespective of sexuality
What actions were taken to address the priority?
The practice undertook training delivered by The Lesbian & Gay Foundation which is a quality assurance support service that
strengthens and develops a GP Practice’s relationship with their lesbian, gay and bisexual patients.
Result of actions and impact on patients and carers (including how publicised):
As a result of the training carried out with the GP’s and staff the practice was awarded the Pride in Practice Gold Award for
delivering fully inclusive healthcare services to their patients.
The award plaque is situated in the waiting area and publicised on the practice website.
Progress on previous years
If you have participated in this scheme for more than one year, outline progress made on issues raised in the previous year(s):
1. |The patient car park - concerns were raised regarding the patient car park and people who were not patients using the car park, a meeting took
place with the landlords and the signage in the car was updated informing the general public that the car park is for the use of patients and not a
public car park and that train users should use the carp park provided for their use.
2. The practice complaints procedure - only 33% of patients surveyed in 2013/2014 were aware of the complaints procedure, the practice leaflet
was updated and a copy of the complaints procedure was displayed in the practice waiting area.
4.
PPG Sign Off
Report signed off by PPG: YES
Date of sign off: 31/3/15
How has the practice engaged with the PPG:
How has the practice made efforts to engage with seldom heard groups in the practice population?
Has the practice received patient and carer feedback from a variety of sources?
Was the PPG involved in the agreement of priority areas and the resulting action plan?
How has the service offered to patients and carers improved as a result of the implementation of the action plan?
Do you have any other comments about the PPG or practice in relation to this area of work?
1.
2.
3.
4.
Practice website, noticeboard and leaflets and welcome table in waiting area
Yes
Yes
The service has improved by engaging with more patients and carers by producing the PPG leaflet the introduction of the
PPG noticeboard and the welcome table.
5. The practice and PPG have worked well together over the past year in implementing the action plan.