SUNY Canton College 1
Committee members present:
Shawn Miller, Judy Singh, Linda Pellet, Molly Mott
Absent:
Julie Parkman, Courtney Bish, Patty Todd, Sue Law
*time conflicts
1. Introduced committee members
2. Discussed relationship to CUSP (cc minutes to Provost and CUSP chair)
3. Discussed name change: Non-academic to Student Services & Administrative
Assessment Committee
4. Reviewed Assessment Resources:


Provost >Academic Assessment http://www.canton.edu/provost/assessment/
ANGEL Assessment Repository
5. Reviewed Charge:
a. Review annually the goals, objectives, and outcomes of the non academic units of the
College and their subunits including:
a. Administrative Affairs
b. Student Affairs
c. Advancement
d. Auxiliary Services
b. Review the non-academic outcomes of the:
a. Student Opinion Survey (SOS)-Last time given before Middle States visits
i. Get surveys results from Athletics
b. National Survey of Student Engagement
c.
6. Preliminary discussion of SOS results:
Library Concern: Student satisfaction has decreased
Possible reasons & solutions:
1. Students complain about noise in library, particularly with large groups ----- a
quiet study area (located in math tutoring lab off hours) has been designated
(will begin shortly, waiting for elevator security issue to be resolved)----the
SUNY Canton College 2
Library is working with Residence Life to address ‘pledging’ concerns (Greek
organizations will not ‘pledge’ in the library)
2. Time of transition & change (construction)
Suggestions discussed on how to evaluate if changes are addressing student concern: resurvey, focus groups
Next meeting: Thursday at 1:00 p.m. in Cook 121; need to ask for volunteer to take minutes
Committee members present:
Shawn Miller, Judy Singh, Julie Parkman, Sue Law, Linda Pellett, Christopher Sweeney, Molly
Mott
Absent:
Courtney Bish excused, Patty Todd excused
7. Reviewed committee charge and responsibilities
8. Discussion of Student Opinion Survey (SOS) results:
a. Judy S. gave background on SOS:
i.
Began in 1985; given every three years, provides longitudinal look at how your
school is doing, results are password protected – for use on campus
ii.
2006 response rate 66%; this year 2009 74% of a sample (SUNY tells us how to
draw our sample, faculty proctor during one week period, SUNY gives schools
number of students needed to sample, based on administration (web
administration requires over sampling)
iii. Mostly freshmen, this is what our demographics are
iv.
ACT does analysis, gives us significant difference
v.
Definitions: –state ops (all); Tech sector (peer groups)
9. Discussion of student affairs survey conducted last year (Residence Life, Athletics, UP).
Need to relook at results of survey; perhaps focus groups to explore more fully. Do results
from this survey overlap SOS results?
10. Next steps:
a. Contact Diane Para for student affairs survey results.
b. Compare these results to SOS results.
c. Decide on areas that need to be addressed; areas in need of improvement
d. Talk to Ryan D. re: student government town meetings, propose questions, collect
feedback , document issues, communicate solutions, include in campus areas goals
& objectives
Next meeting: Thursday October 15th, 2009 at 1:00 p.m. in Cook 121
SUNY Canton College 3
Committee members present:
Shawn Miller, Judy Singh, Courtney Bish, Sue Law, Linda Pellett, Christopher Sweeney, Molly Mott
Absent: Patty Todd (excused), Julie Parkman (excused), Diane Para
1. Accepted October 22, 2009 minutes. Minutes posted to the ANGEL Assessment Repository.
2. Discussion of Student Opinion Survey (SOS results):
a. Item: Non-teaching staff respect for students:
i. Contact person (chair of Customer Service Committee)
ii. Action plan:
1. Customer Service Committee created
2. Survey given to campus community, results being collated
3. Customer service training provided for supervisors and staff (document
email)
4. Activities: Whining Wednesday and No Complaint Thursday
iii. Budget: President’s Office
b. Item: Clarity of residence hall rules/policies:
i. Contact Person (Courtney Bish, Director)
ii. Action Plan:
1. Create brochures to be posted in residence halls
2. Print “Abstract” of Student Handbook
c. Item: General condition of residence halls & services and programs
i. Contact Person (Courtney Bish, Director)
ii. Action Plan:
1. Do a detailed survey of residence halls conditions and programming spring
2010; getting more specific may help (each RA has 4 programs per
semester; there are ~40 RAs; highest tripling rate was fall 2006, not as
many triples in 2008)
2. Judy S. will look at mean for Tech Sector-Are we all similar?
d. Item: College Food services:
i. Contact person: Sue Law
ii. Action Plan:
1. Detailed survey to be given spring 20101-tease out food quality or other
issues (check all that apply, commuters, non-commuters)
3. Discussion of Faculty Assembly
a. Inclusive, will check by-laws and membership: Use as communication tool: communicate
events and activities, presentation on survey results, answers questions, etc.
Committee members present:
Shawn Miller, Julie Parkman, Diane Para, Linda Pellett, Christopher Sweeney, Judy Singh, Molly Mott
SUNY Canton College 4
Absent: Courtney Bish (excused), Patty Todd, Sue Law
11. Accepted October 29, 2009 minutes. Minutes posted to the ANGEL Assessment Repository.
12. Continued discussion of Student Opinion Survey (SOS results):
a. Item: Student Life Services
i. Contact person (Mike Perry)
ii. Action plan: Share SOS results with student government (SCA); ask if SCA
interested in attending an assessment meeting & presenting on student government;
ask Phi Theta Kappa for their insight
b. Item: Sense of Belonging-Student input in college polices & plans
i. Contact Person: Many areas; one area is Tech Fee (Molly Mott)
ii. Action plan: Educated students on tech fee and what it buys- revise Information
Services page, attend residence town hall meeting; how to reach out to commuters?
Thursday 11-12-09
Present: Shawn Miller, Sue Law, Patty Todd, Linda Pellett
Minutes from last week correction: add Judy Singh as present on 11-05-09
(done)
For next time look at the Oneonta Assessment Plan (some members could not
access thru the link)
Review of SOS results:
Health and Wellness
-Personnel safety and security: Thoughts are that the stabbing carried over
into the spring semester; there is a Campus Safety Committee (Patti
Todd)
-Sexual assault and prevention: mostly Counseling and University Police do
programming further discussion; 21/27campuses have a dedicated Health
Education; this semester programs were cancelled due to the amount of
business in the Health Center (H1N1). The best combination for the Health
Center was when it was located in Dana hall with Counseling (separated
in 2002)
Health Center does its own survey via email, surveys after first visit, 4000 visits
per year, offers Visa Card for filling out, last one sent to Molly
Health Area Issues
SUNY Canton College 5
-not handicapped accessible
-small space and too crowded
-problems with confidentiality
Mike has been made aware of problems with physical space Health Center will
seek AAAHC accreditation
Student Orientation (Lashwanda)
Recreation and Intramural programs (Keith Sullivan): limited due to facilities
Student Newspaper (not one in 2009): electronic "Roos News" started in Sept
2009 (Mike Perry). Encouraging students to go to electronic news paper for
posting
Sense of Student Belonging; student input college policy/plan; problem SCA
name with recognition ? Change name? Where are the student positions on
campus further discussion? Several vacancies were mentioned for students on
campus wide committees- do the students know that they exist?
Two committee members sited good attendance on their respective
committee where students were directly chosen by them.
Can we get a list of committees where students can serve?
Could FYE address committee opportunities with incoming freshmen since one
of the goals of FYE is a Sense of Belonging?
Lastly SORRY these are so late
wrote!!
Enjoy the holidays
LP
and thank you Shawn for reading while I
SSAC Minutes December 3, 2009
1. Approved minutes from last meeting (Nov, 1, 2009)
2. Continued discussion of SOS results, shared feedback from PTK officers:
a. Re: need for quiet study areas- reiterated that the ‘Silent Zone’ has
been created in the Library (4 pm-midnight)
SUNY Canton College 6
b. Need for additional science tutoring hours during midterm and
finals week to accommodate non-traditional schedules and more
opportunities to study
c. Re: the question on instructor availability: students are most likely
referring to office hours and difficulty contacting adjuncts
d. Re: sense of belonging issue: this likely relates more to fitting into
social groups, a personal issue
e. Re: faculty respect for students (low rating): students sense that
faculty themselves do not respect SUNY Canton, have experienced
faculty sharing disparaging remarks