Legend:
Blue Size 12 Underline = Level 2
Green Size 11 Underline = Level 3
Yellow Highlight = Hyperlinks
Green Highlight = Comments/notes
Content Listing: “RESIDENTIAL”
Pay A Bill
Your bill (residential customers)
We issue your bill three times a year, January, May and September
Your bill contains separate charges for:



water volume
water service
sewerage (wastewater) service
Owner-occupiers pay all charges. Tenants pay the water volume charge only.
If you have eligible rebates for purchasing waterwise products, these will appear as credits on your
bill.
Account Payment
Also have link to Aust Post Online Bill Payment portal – I think we need to register for this.
Payment Options
Australia Post
Payments may be made at any Australia Post Office
Direct Debit
Please call 1300 851 636 to arrange a Direct Debit authority. Forms may also be
downloaded by following the link under Forms below. Please note, direct debit is
not available for credit cards.
Credit Card
Please call 1300 301 636 and have your account and credit card ready. You will be
asked for your Credit Card number, Expiry date, REFERENCE NUMBER and
Amount to pay. You will also be asked the last 3 digits on the reverse side of your
credit card. This provides additional security for users. Please remember to record
your receipt number.
In Person
Payments in person can be accepted at:
South Gippsland Water
14 - 18 Pioneer Street, Foster
Monday - Friday
8.30am- 5.00pm
By Mail
Please make cheques or money orders payable to:
South Gippsland Region Water Corporation
Send to:
South Gippsland Water
PO BOX 102, Foster VIC 3960
Centre Pay
Please contact South Gippsland Water Customer Service on 1300 851 636 to
organise payments via Centrepay or you can contact Centrelink directly..
B-Pay
Register with your participating financial institution to become a Bpay customer.
Contact your participating financial institution to make this payment direct from
your cheque, savings or credit card account. When prompted, enter the Biller
Code and Reference number shown on the front of the account.
Update Details
Update Details/Moving House
Moving house?
This page contains specific information for customers who are moving into or out of a property.
This information is for owners (landlords), tenants (renters) and estate agents.
Renting: information for tenants
If you rent a home with its own water meter, you are usually responsible for paying the water usage
charges (the owner normally pays the fixed water and sewerage service charges).
When you move in/out of a rental property, please notify us at least 2 days prior to your move.
We will endeavour to arrange to take a reading of the water meter on the day you move. This
ensures you are only billed for water used while you occupy a property.
Link to Form
Buying or selling: information for property owners
When you buy or sell a property connected to South Gippsland Water's supply network, you need to
notify us in writing at least two days prior to settlement.
This is usually arranged by your solicitor/conveyancer.
Your solicitor/conveyencer should organise a special meter reading of your water meter prior to
settlement. This ensures you are only billed for water used while you occupy a property. Please
ensure that we have your correct mailing address.
Notes for solicitors and conveyancers
Please submit a notice of acquisition (for the purchaser) or disposition (for the vendor).
You can request a property information statement, special meter reading or drainage plan using our
Property Enquiry Application Form – Link to Form
Understanding your usage & bill
Your Water Bill - What can it tell you?
South Gippsland Water's bills include two useful pieces of information when it comes to saving
water. A graph showing water use for the last four billing periods [16 months] and a table showing
average daily water use, in litres, for the current billing period and the same period last year. [A
billing period is 4 months, with 3 bills sent per year.]
Want an image of sample SGW Bill with areas circled/explained e.g. like Wannon water’s below or
western water’s I have had a go at this – see next page
How to contact
South Gippsland
Water
12-1234-1234-12-1
Jane Citizen
1 Main Street
Your Town VIC 1234
The property where
we supply water
and/or wastewater
services – the
property this bill
relates to
Your Account
Number, Amount
due and payment
due date
1 Main Street, Your Town, VIC 1234
Set services charges
for Water and
Wastewater
Serial number of
your water meter
The volume and
cost of water used
You can compare
your average daily
water usage to the
same time last year
This graph shows your
water usage over the 4
bills (16 months)
Concession amount
deducted (only if
eligible)
Jane Citizen
Bring this slip with
you if paying in
person or send it
with your cheque
1 Main Street, Your Town, VIC 1234
1234567890-0
You will need this reference
number when paying by Credit
Card. Note: Your reference
number changes when you
move property
1234567890-0
You will need these
reference numbers when
paying by BPay. Note: Your
reference number changes
when you move property
Reading your meter
South Gippsland Water reads water meters 3 times a year, in March, July and November. Owners
are responsible for ensuring the meter is accessible.
You can help the meter readers by maintaining the area around the water meter, so that it is easy to
locate, and easy to read. Prune or remove overgrown plants, clear mulch or soil to ensure the meter
is above ground and remove obstacles to ensure the meter is easy to locate and access. These
simple actions will make the reading of meters quick and easy and help keep your accounts as
accurate as possible.
South Gippsland Water uses metric water meters which read in kilolitres (a thousand litres). The
meter itself should be located near where the water service pipe crosses your property boundary,
together with a stop tap that turns off the supply.
Savewater Fact Sheet - How to read your water meter – PDF
Savewater Video – Reading a meter
How to read your meter
You can keep track of the amount of water being used by members of your household by reading
your meter regularly.
Note: We do not
own this image
– this is from
another water
corporation’s
website.
There is usually a cover flap over the meter face, this lifts up to reveal the counter, which has four
black and three red digits, as shown below. The meter is read from left to right. The black figures
measure kilolitres and the red figures litres. Where billing is concerned you only need to read the
black numbers (on a white background) which measure the kilolitres. South Gippsland Water only
bills for the amount of kilolitres consumed (1 kilolitre = 1000 litres). Reading your water meter
regularly and keeping a simple record of your consumption can help you alter your consumption
habits.
Reading Your Meter For Leak Detection
Reading your meter can also help you detect possible leaks. A simple check involves turning off all
water consumption devices and taps on your property (don't turn the tap or stopcock off at the
meter) and look to see if the water meter is still recording. If it is, you may wish to consult a licensed
plumber to investigate and carry out appropriate repairs.
To check for slow leaks read the meter before going to bed or before you leave the house for a
number of hours (as many as possible) and then again when you wake up or return, before any
water is used.
The red numbers can be read to see how much water your average shower, laundry cycle or
dishwasher uses. Just make sure to turn off all other water using appliances to give you an accurate
reading.
Meter accessibility
The property owner is responsible for keeping the water meter accessible at all times for reading.
This may require the trimming of trees/bushes, raising the meter above ground level or removal of
debris from around the meter site.
Concessions & Plans
Concessions
Water and Sewerage Concessions are available for eligible concession card holders (owners and
tenants), on their principle place of residence.
Eligible Cards:



Pension Concession Card (PCC) issued by Centrelink or Department of Veterans Affairs (DVA)
Department of Veteran Affairs Gold Repatriation Health Card
Health Care Card (excluding “Commonwealth Seniors Health Card”)
Ineligible Cards:
The following cards are ineligible for concession on water and sewerage service charges including:





Commonwelath Seniors Health Card
Victorian Seniors Card
DVA Gold Card – Dependant
DVA White Card – Specific
Ineligible Health Card Cards are: “CD” (Child Disability) and “FO” (Foster Care)
Eligibility Criteria:
The property must be your principle place of residence.
You must be responsible for payment of the Service Account.
The name and address on the Service Account needs to match the name and address on your
Concession Card.
If the concession is not shown on the front of your account, or to apply for a concession for the first
time, please contact South Gippsland Water’s Customer Service Department on (03) 5682 0444 or
1300 851 636.
Alternatively you can complete the online Concession Application form (LINK to Centrelink form) or
Print it out and forwarded it to South Gippsland Water, PO Box 102, Foster VIC 3960.
Department of Human Services: concessions - http://www.dhs.vic.gov.au/for-individuals/financialsupport/concessions
Centrelink/Centrepay
Centrepay
If you receive a Centrelink payment you can pay your bills by convenient, automatic, fortnightly
instalments. To set up Centrepay contact us to register or you can contact Centrelink directly.
Centrepay is a free direct bill-paying service offered to customers receiving Centrelink payments.
Through Centrepay you can chose to pay bills by having a regular amount deducted from your
Centrelink payments
Things to know





You can set up and manage your Centrepay deduction with Centrelink or with us.
You can use Centrepay to pay your existing charges, and set it up for future bills.
The minimum deduction is $10 a fortnight.
You can change, suspend or cancel your payment arrangements at any time.
There is no cost to use Centrepay.
More information
Centrelink website: about Centrepay
http://www.humanservices.gov.au/customer/services/centrelink/centrepay
Centrelink website: Centrepay deduction form
http://www.humanservices.gov.au/spw/customer/forms/resources/sa325-1311en.pdf
Financial hardship: Utilities Relief Grant (URGS)
Customers experiencing financial hardship may be eligible for a Utility Relief Grant from the
Department of Human Services
The Department of Human Services provides assistance for domestic customers who are unable to
pay their utilities bills due to a temporary financial crisis.
To be eligible you must hold one of the following concession cards:


Pensioner Concession Card
Health Care Card
You may also be eligible if your household income is lower than the cap set by the Department of
Human Services.
You must also meet one or more of the following criteria:





a significant increase in usage
recent decrease in income, for example loss of employment
high unexpected expenses on essential items
the cost of your water bill is more than 10% of your household income.
the cost of shelter is more than 30% of your household income.
Please contact us for further information or to apply for a Utility Relief Grant. Applications can be
made once every two years.
Living Victoria Rebates (Residential)
PDF – Application Form
The below copy is all from DEPI who administer the rebates.
http://www.depi.vic.gov.au/water/saving-water/water-rebate-program
Home and Garden Rebates
All Victorian domestic households, including those that are self-supplied (not connected to a
reticulated water supply) can obtain rebates on eligible products purchased and installed between 1
July 2012 and 30 June 2015.
Households can obtain a rebate on a 5-star water-rated (WELS) and at least a 4-star energy-rated
washing machine, and a swimming pool cover with a roller or reel.
Other eligible products include rainwater tanks connected to a toilet and/or laundry, water efficient
showerheads, upgrading to eligible dual flush toilets, garden products and systems for reusing
household waste water.
Terms and conditions apply.
Living Victoria Water Rebate Program: home and garden brochure (PDF 693 KB)
Claiming a Home and Garden Rebate
There are separate claim forms to be filled out in order to apply for a rebate, depending on the water
connection to your household.
Households connected to a reticulated urban water supply (such as mains water) and that receive a
water bill from an urban water corporation should use the Reticulated water supply claim form (PDF 272
KB).
Households that are self supplied with water (for example tank water) that do not receive a water bill
should use the Self-supplied water supply claim form (PDF 263 KB).
To be eligible for a rebate, the product must be purchased and installed between 1 July 2012 and 30 June
2015.
All claims for products purchased in this period must be lodged by 30 September 2015.
You will need to attach your receipts and proof of installation (Plumbing Industry Commission certificate
where required) – details are on the claim form.
Facts sheets are also available in a range of other languages to assist in claiming rebates.
Our Tariffs & Prices
We issue your bill three times a year, January, May and September
Your bill contains separate charges for:



water volume
water service
sewerage (wastewater) service
Owner-occupiers pay all charges. Residential tenants pay the water volume charge only.
If you have eligible rebates for purchasing waterwise products, these will appear as credits on your
bill.
Below are our current Tariffs and Prices
ANNUAL TARIFFS 2013-2014
WATER SERVICE CHARGE: Korumburra, Loch, Nyora, Poowong, Leongatha, Koonwarra, Meeniyan, Dumbalk, Foster, Fish Creek, Toora, Port Franklin,
Welshpool, Port Welshpool,
Port Albert, Alberton, Yarram & Devon North.
Annual
Per Account
1. General Tariff
$305.40
$101.80
2. Vacant Land
$305.40
$101.80
3. Agreements
$277.65
$ 92.55
4. Concessional
$250.35
$ 83.45
WATER SERVICE CHARGE: Wonthaggi, Inverloch & Cape Paterson.
Annual
Per Account
1. General Tariff
$342.30
$114.10
2. Vacant Land
$342.30
$114.10
3. Agreements
$307.65
$102.55
4. Concessional
$250.35
$ 83.45
WATER VOLUMETRIC CHARGE: All areas.
$1.66 cents per kilolitre (1,000 litres). To be charged from January 2014 bill onwards.
WASTE WATER SERVICE CHARGE: All serviced areas.
1. General Tariff
2. Vacant Land
Annual
Per Account
$453.90
$266.40
$151.30
$ 88.80
Accounts are due: 30th September, 31st January & 31st May each year.
Faults/Leak/Difficulties
For all faults leaks and difficulties Contact Us on 03 5682 0444 24 hours a day, 7 days a week.
Report a fault, leak or service interruption
If you have any a problem with your water or sewer service, or if you want to report a leak or burst,
call our 24-hour number 5682 0444
In an emergency you can stop the flow of water to your house by turning off the stop tap at your
water meter (see photograph right for a typical example).
Your water meter is usually located close to the front of the property.
When reporting a fault, leak or service interruption it is helpful if you can provide the following
information.
What we will ask you - Leaks
Is the leak inside your home or property boundary?
If the leak is inside your home or property boundary then the home owner is responsible. If you are
the home owner, you should contact a plumber or your insurer, and if you are a tenant you should
contact your landlord or property manager.
Have you turned off your stop tap?
You can stop the flow of water to your house by turning off the stop tap at your water meter.
Where is the leak?
If the leak is outside your property boundary then contact us on 03 5682 0444. We need to know
the location (street names and house numbers are useful).
What is the speed of the leak?
Try to assess the speed of the leak. Is it gushing, leaking or just trickling?
Is the leak affecting your water pressure?
Turn on your cold water tap to check if your water pressure has been affected.
Is it causing damage?
Try to assess the situation and whether it is an emergency.
Water Service Interruptions
Are your neighbours having the same problem?
Ask your immediate neighbours if they have the same problem to check if your property is the only
one affected. If they do, it is likely that this is a mains water supply problem, in which case contact us
immediately.
Sewerage (Wastewater)Service Interruptions
Has your property been flooded or is in danger of being flooded with sewerage?
Try to assess the situation and the urgency of your sewer issue.
Is your toilet blocked inside your home or property boundary?
If your toilet is blocked inside your home or property boundary then the property owner is
responsible. If you are the home owner, you should contact a plumber or your insurer, and if you are
a tenant you should contact your landlord or property manager.
How to read your meter
You can keep track of the amount of water being used by members of your household by reading
your meter regularly.
Note: We do not
own this image
– this is from
another water
corporation’s
website.
There is usually a cover flap over the meter face, this lifts up to reveal the counter, which has four
black and three red digits, as shown below. The meter is read from left to right. The black figures
measure kilolitres and the red figures litres. Where billing is concerned you only need to read the
black numbers (on a white background) which measure the kilolitres. South Gippsland Water only
bills for the amount of kilolitres consumed (1 kilolitre = 1000 litres). Reading your water meter
regularly and keeping a simple record of your consumption can help you alter your consumption
habits.
Reading Your Meter For Leak Detection
Reading your meter can also help you detect possible leaks. A simple check involves turning off all
water consumption devices and taps on your property (don't turn the tap or stopcock off at the
meter) and look to see if the water meter is still recording. If it is, you may wish to consult a licensed
plumber to investigate and carry out appropriate repairs.
To check for slow leaks read the meter before going to bed or before you leave the house for a
number of hours (as many as possible) and then again when you wake up or return, before any
water is used.
The red numbers can be read to see how much water your average shower, laundry cycle or
dishwasher uses. Just make sure to turn off all other water using appliances to give you an accurate
reading.
Undetected Leak Grant
South Gippsland Water provides assistance to eligible customers as a goodwill gesture, who
experience and undetectable water leak at their property. Please contact us, as strict criteria apply
such as unusually high volume of water recorded, the leak is not easily detected and the leak must
be located and repaired by a licenced plumber.
An application must be received in writing including a brief explanation of circumstances and a copy
of the plumbers invoice enclosed.
Forms
Need ‘live’ versions of some of the key forms – only have pdf print out/fill in forms currently. Would
like to update the look of these too.
All PDF forms below need to be printed, completed as a hard copy and then faxed or posted to
South Gippsland Water.
Application to Connect to Water and Sewer - PDF
Property Enquiry Application Form - PDF
Change of Postal Address - PDF
Change of Tenancy Form - PDF
Change of Tenant All Charges Form - PDF
Direct Debit Request - PDF
Direct Debit Agreement - PDF
Concession Application Form - PDF
Private Fire Services - application for pressure and flow information - PDF
Water Conservation Plan and Exemption Form (Swimming Pools) - PDF
Water Restriction Exemption Form - PDF
Sportsground Water Use Plan Form - PDF
Request for Property Drain Sewer and Water Information - PDF
Rebate Application Form Reticulated Water Supply - PDF New forms
http://www.depi.vic.gov.au/__data/assets/pdf_file/0011/176285/Reticulated-Claim-Form_201215_Final.pdf
Rebate Application Form Self Supplied Water - PDF
http://www.depi.vic.gov.au/__data/assets/pdf_file/0003/176286/Self-Supplied-Claim-Form_201215_Final.pdf
Rebate Application Form Small Business – PDF
http://www.depi.vic.gov.au/__data/assets/pdf_file/0011/176348/SB-Claim-Form_201215_Finala.pdf
Water Efficient Showerhead Program
Water Efficient Showerhead Program
Around 30% of household water use is in the shower. You can cut that down by installing a free
water efficient showerhead. Here's how:
1. Register: Call us on 1300 851 636.
2. Delivery: We'll deliver to your address for FREE a brand new water efficient showerhead.
This may take 4-6 weeks for delivery from the time you register.
3. Install: Learn how to install your new showerhead with the below video.
Conditions:
 South Gippsland Water customers only
 Maximum of two showerheads per property
 Showerheads are not suitable for gravity fed or low pressure hot water systems
Savewater Video – Installation of showerhead.
Bushfires & Your Water Supply
Bushfires and your water supply
As fire season approaches, we are preparing our people and pipe networks to cope with extreme
conditions.
However, it is important to remember South Gippsland Water cannot guarantee that water
pressure or an uninterrupted water supply will be maintained in the event of a bushfire.
South Gippsland Water has:
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Dedicated portable generators on standby, to return power quickly to fire-damaged
pumping stations and water sources
Installation of deluge systems at our key pumping stations and treatment facilities
Water carters on standby to transport emergency water supplies
Despite these efforts, extreme circumstances may prevent South Gippsland Water from maintaining
water pressure or an uninterrupted water supply during a bushfire. Loss of electricity may cause loss
of power to our pumps, which transfer water across the region. Extreme increased demand for
water from residents and the CFA during a bushfire may cause a reduction in pressure or total loss of
water.
What you can do:
We recommend you consult the CFA about preparing your family and home for a bushfire. Go to the
CFA website or call 1800 240 667 for more information.
You can also help by ‘adopting’ a fire hydrant near your home. It is essential
that fire fighters have quick and easy access to hydrants for water during a
bushfire - help keep the hydrant nearest your property clear, visible and
accessible at all times by:



Clearing soil grass and shrubs from around the hydrant
Keeping vehicles clear of the hydrant
Reporting any visible faults, damage or missing markers to your local
Council or South Gippsland Water on 1300 851 636.
ADDITIONAL INFORMATION


CFA Website
Phone South Gippsland Water on 1300 851 636
FAQs
My water has a strong chlorine taste...
All drinking water supplies are disinfected with chlorine. The addition of chlorine ensures that any
pathogens (disease causing agents) are killed and that the water is safe to drink.
The reticulation/pipe work system is regularly monitored to ensure that appropriate chlorine levels
are present to ensure there is disinfection downstream of the treatment plant and safe water is
delivered to the customer's tap.
Chlorine begins to be noticeable to average persons at levels greater than 0.6 mg/L. The chlorine
residual within the supply can dissipate over time and distance. To try to maintain some chlorine at
the extremities of, the reticulation system, the dosage at the treatment plant is often in excess of 0.6
mg/L. As excessive chlorine may cause taste and odour problems, the dosage is carefully managed.
Customers located near the treatment source will be supplied with water that has higher levels of
chlorine and could be more susceptible to the taste and smell of chlorine than those customers that
are located further down the system. The Australian Drinking Water Guidelines have an upper limit
of 5 mg/L.
South Gippsland Water is acutely aware that chlorine may degrade the taste and smell of water. The
need for good tasting water is therefore carefully balanced against the need to guarantee water
safety

If your water has a strong chlorine odour or taste you can fill a large clean jug and let stand
overnight. This will usually be enough time for the chlorine to dissipate.
My water has a disagreeable taste, odour and/or smell...
Many factors may contribute to water taste, smell and odour problems. The significant factors are
algae and chlorine.
Algae often grow in water storages particularly over the hotter summer months. As the bloom
recedes and the algae die off they will release chemical substances into the water that may cause a
disagreeable taste and odour.
South Gippsland Water controls potential algae problems by adopting the following management
approaches:


Algae prevention. South Gippsland Water regularly monitors water storages for the
presence of algae. If algae are detected in high numbers, if possible, the affected water
storage will be taken off line.
Water Treatment. Water treatment plants, treat water by a filtering process that will
remove the majority of sediments and some taste and odour compounds
What chemicals are added to the water supply?
All potable drinking water supplies are treated to ensure that the water is safe and aesthetically
pleasing. Chemicals are added to facilitate the treatment process.
Below is an overview of the typical chemicals added during water treatment. For more detail on
what specific chemicals are added to each treatment facility please view the Annual Drinking Water
Quality Report on the XXXXX web page.

Small quantities of Alum (Aluminium Sulphate) are added to the raw water during the
treatment process. This chemical causes pollutants such as bacteria and sediments to



flocculate into larger clumps that can be extracted by a clarification / filtration process. In
some cases an additional chemical known as a polymer is used to assist the alum in the
flocculation process.
An essential part of the treatment process involves the addition of a disinfecting agent to kill
off any remaining bacteria that are not extracted during the filtration process. South
Gippsland Water uses chlorine-based chemicals such as chlorine gas or sodium hypochlorite
to disinfect the water. The amount of chlorines added is equivalent to less than half a cup in
an average -sized backyard swimming pool. If too much chlorine is added the taste and
odour of the water may be degraded and so this process is carefully managed.
Where water has to travel over long distances, ammonia is added to create chemicals
(chloramines) which have superior disinfection characteristics.
The addition of treatment chemicals alters the pH of the water. Lime or Soda ash is added as
a final step of the treatment process to restore the pH balance.
How do I find out about the water quality in the supply system?
South Gippsland Water publishes monthly water quality testing results and an annual report on
water quality. These can be viewed on the XXXX page.
My water leaves a stain when it is boiled
Many of the catchments in South Gippsland contain naturally occurring minerals such as iron,
calcium and manganese. When the water is boiled the water will evaporate and leave a
precipitation of mineral salts. These minerals may cause scale to accumulate in kettles and hot water
services. This is not a concern from a health perspective. For further information on Water Quality
see the Water Quality web page or Australian Drinking Water Guidelines. (Link)
My water is discoloured
Customers served by treated water supplies should receive water that is aesthetically pleasing and
consistent in quality. Water may become discoloured from disturbance of sediment in the supply
system, or from corroding internal piping. Flushing the pipe can clear sediment and discoloration.
South Gippsland Water undertakes a regular flushing program in all of its systems to prevent
sediment build up. Private plumbing can also be flushed if water is a problem by running your taps
on a high flow rate for a short period. Advice from professional plumbers should also be sought if
internal plumbing is thought to be the cause.
How do I tell where the cause is?
To determine the source of discolouration try the following steps:




Take two white containers (white ice-cream containers are perfect).
Turn on the tap closest to the meter and fill one container. Leave the tap running for a few
minutes then fill the other container.
If the first sample is discoloured and the later sample is clear, the piping between the water
main and the meter may be the cause. If there is no difference, the water supply is the likely
cause. If this is the case, please contact us – 5682 0444.
Apply the same procedure on the tap furthest away from the meter, normally a back yard
tap. If the water from the tap closest to the meter is clean and the water from the back yard
tap is not, it is likely the internal plumbing is the cause and a plumber will be able to advise
of a solution such as pipe replacement.
What is Potable Water?
Water that is fit for drinking purposes is termed "potable". Drinking water must meet a number of
strict health and aesthetic quality standards as specified in the Safe Drinking Water Act 2003.(LINK)
The region is serviced with a number of water treatment plants and monitoring is undertaken to
ensure this standard is maintained at all times.
Who is a "Water Supply By Agreement" customer?
Customers that do not have access to a water reticulation main are provided a water service in
accordance with the terms and conditions contained in a Water Supply Agreement. Water Supply By
Agreement customers are generally those customers on rural pipelines or customers on the outskirts
of an urban water supply district.
Customers are asked to enter into a Water Supply By Agreement contract if the pressure and or
quality of water supplied cannot be guaranteed. As such Water Supply By Agreement customers will
be supplied with either potable (drinking) or non-potable (non-drinking) water and separate
agreements will be issued depending on the type of water supply the customers receive.
Other FAQs to cover are:
 How to report a water main break (covered under ‘faults leaks and difficulties’ page)
 How to prevent damage to pipes (what trees not plant, etc)
 How to check for leaks (covered under ‘faults leaks and difficulties’ page)
 How to read your water meter (Covered under ‘reading your meter’ page)
 Problems with water pressure
 Problems with water hammer and noise