RAJEEV KUMAR (BHARDWAJ)
Mobile: +91-9953855697 ~ E-Mail: rajjjeev@gmail.com
Job Objective
Seeking senior level assignments in Sales / HRM / Administration with an organization of repute
Industry Preference:HRM/ Bio-Medical / Service & Engineering
Location Preference: Delhi / NCR
Profile Summary
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A competent professional with nearly 17 years of experience in Management, Repair and Maintenance of hospital equipments.
Outstanding track-record of resolving system problems of machines like Medical X-Ray Systems, Lab Equipment, ECG and
Ultrasound Equipment
Expertise in installing medical equipment, giving demos, attending customer servicing calls and tracking the annual
maintenance contracts
Hands-on experience in maintaining extensive network of contacts in the Healthcare Industry
Proven ability to work cooperatively with cross-functional teams to ensure that the customers get prompt / quality technical
support
Gained experience in business & market development, product positioning and channel expansion
Excellent troubleshooting / repair experience with sound technical and customer service skills
Core Competencies
Service Operations
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Conceptualizing & implementing services plans / policies, gathering customer feedback and conducting demos to ensure
customer satisfaction and consistent high quality service
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Adhering to service procedures with focus on optimizing operational effectiveness of medical equipment and reducing
breakdowns / downtime to minimum
Key Account Management / Client Servicing
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Monitoring post service activities like follow-up with the customers, service reminders, warranty & post warranty issues and
handling customer grievances for superior customer service
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Assessing the customer feedback, evaluating areas of improvements & providing critical feedback on improvements
Resource Management
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Maintaining optimum stock level for the spares-parts inventory and setting norms for its timely availability
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Providing training to Service Technicians / Engineers, ensuring maximum efficiency in service operations and achieving
individual & team targets
Sales
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Conceptualizing & implementing sales promotional activities as a part of brand building & market development effort
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Exploring the new markets for promoting products; conducting competitor analysis by keeping abreast of market trends & competitor
to achieve market share metrics
Employment Details
Dec'12 - till date: Delhi Hospital Supply Pvt. Ltd., New Delhi as Business Manager (Sales and Service)
Key Result Areas
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Accountable for representing company to different clients and users
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Interacting with the concerned users of products
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Responsible for generating leads for products in demand
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Ensuring preparation and submission of quotations to the required clients
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Involved in following up for the quotations and tenders
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Conducting tender search & matching the specifications with the tenders; ensuring preparation of tender documents
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Giving demonstration of products to the users
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Interfacing with clients through different modes
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Providing repair and maintenance support for equipment
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Effectively handling AMC process of equipment
Dec'96 - Nov'12: Indian Army
Growth Path
Dec'96 - Aug ’99
Sep'99 -Mar'02
Apr'02 – Feb '05
Mar'05 - Oct'08
Nov'08 - Nov'12
Military and technical Training, Vadodara, India
Biomedical Technician, Pathankot (Punjab), India
Senior Biomedical Technician, Shillong (Meghalya), India
Biomedical Engineer, Hisar (Haryana), India
Senior Biomedical Engineer, New Delhi, India
Key Result Areas
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Responsible for repair & maintenance of various instruments including Laser Sights and Bio-Medical Equipment
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Ensured utilization of available resources in the best possible way
Effectively handled diagnostic equipment like X-Ray, Ultrasound, Lab Equipment, ECG, etc.
Efficiently managed a team of 35 members
Highlight
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Got appreciated for repair & maintenance of Bio-Medical Equipment at Armed Forces Medical Stores Depot, Delhi Cant.
IT Skills
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Possess working knowledge of Computer Fundamentals & PC Components
Well versed with Windows XP, MS Office and Internet Applications
Extramural Engagement
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Actively participated in the organization of group welfare activities in the Army units
Education
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MBA (Human Resources) from Indira Gandhi National Open University, New Delhi, India in 2011
Bachelor of Arts from Choudhary Charan Singh University, Meerut, India in 2003
Diploma in Opto – Electronics from Faculty of Instrumentation Technology, Vadodara, India in 1999
Other Courses
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Diploma in Security from Indian Army in 2012
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Maharashtra Drawing Grade Exam from RG college, Muzaffarnagar, India in May’10
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Capsule Course on Repair and Maintenance of Electro Medical and Sophisticated Instruments from Armed Forces Medical
Stores Depot (AFMSD), New Delhi, India in Aug’08
Trainings
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Undergone training in Repair and Maintenance of various Instruments including Bio-Medical Equipment and their Management
in three phases from Electronics and Mechanical Engineering School, Vadodara, India from May’98 - Aug’99, Sep’05 – Mar’06
and Jul’09 – Sep’09
Attended training on Hygiene and Sanitation from Station Health Organization, Shillong, India in 2002
Personal Details
Date of birth:
Address:
Languages Known:
24th July, 1979
B-213, Second Floor, Meet Nagar, 20 Ft. Road, Delhi-110094
English and Hindi