Alien Anthropologist On Earth Contact Author: Dan Fisher, PhD College of Business, 312-I University of Central Arkansas 201 Donaghey Ave. Conway, AR 72035 djfisher@uca.edu (918) 853-2593 Dan is director of the Innovation and Entrepreneurship program. He teaches courses on the subjects of creativity and innovation and new product development. He is constantly experimenting in the classroom to develop better methods that help students discover better problems to solve and craft solutions that are irresistible. Scott Smith, PhD Harmon College of Business and Professional Studies University of Central Missouri Dockery 300 Warrensburg, MO 64093 sdsmith@ucmo.edu (660) 543-8559 Scott Smith is a Professor of Marketing at the University of Central Missouri. His research and teaching interests are in consumer behavior, advertising and branding. He has written numerous articles on pedagogy and assignments from his classroom have appeared in several journals. Alien Anthropologist on Earth Abstract 1 Innovation often begins with an “eye.” Close observation of everyday behavior is one of the most important tools for discovering game-changing problems to solve for the innovator and entrepreneur in training. However, our habits and routines often obstruct our ability to see the world with fresh eyes and this limits our insights. This exercise returns energetic and creative newness to everyday perception by placing student in the role of an alien anthropologist visiting some small part of planet earth for the first time. Keywords: innovation, entrepreneurship, observation, problem discovery Subject Area: building discovery skills Subject Topic: customer insight Student Level: undergraduate Time Required: 30-60 minute observation period, 60+ minutes to write up, and class sharing Recommended Number of Students: any, can be done individually or in small groups Alien Anthropologist on Earth 2 Close observation of human behavior is essential to the innovation process. This is one of the most powerful methods to discover hidden problems and novel insights that spark the development of new products and businesses. IDEO, one of the world’s leading product development companies, places this skill at the center of its discovery process (Kelley and Littman, 2005). The challenge with observation for the innovator is that the adult brain has routinized perception for most of the situations it encounters (Eagleman, 2012). The brain automatically fills in much of what it visually perceives because it is fast and efficient to do so. This frees up our mental processing to attend to more specific concerns and tasks we have not mastered. This efficiency becomes a key barrier to close and deliberate perceiving – we look, but we do not see. This is often referred to as the “curse of the expert” or the “curse of expertise” that explains how preconception becomes the majority of our perception. So how do we go about training new innovators to see with fresh, beginner eyes the familiar things that people do? If déjà vu is the feeling of experiencing something previously, then “vuja de” is the feeling of experiencing something for the very first time. In these first-time moments, we are more aware and attentive because these things show up as new and foreign. While the notion of the beginner’s mind seems to have wide acceptance in product development and startup circles, the specific methods for deploying this in practice appear less well-defined. The question became how do we create a classroom exercise that equips students to experience “vuja de” reliably and repeatedly so they develop close, discerning observational skills in their everyday lives? 3 One of our answers is the alien anthropologist on earth exercise. This exercise places students in the role of an extraterrestrial sent to study the behaviors of humans in particular contexts and develop a report of the findings. The idea is to make students shift into the role of a complete foreigner so they can see again with fresh eyes the behaviors and culture that has become all too familiar and taken-for-granted. The Exercise Step 1: Send Your Aliens on a Mission The key to the exercise is to shift the observational viewpoint from comfortable, knowledgeable insider to naïve, inquisitive outsider. Students will accomplish this by taking on a role of alien who is sent to study the actions and behaviors of humans in selected everyday contexts. The framing of the exercise is important to activate the mindset and role of the extraterrestrial. Here’s a brief example of one way we have set up the assignment: You are an alien anthropologist and are assigned to study a small, bluish planet whose awkward (compared to our own sleek, compact physiology) looking inhabitants have evolved a rudimentary intelligence. They seem to constantly vocalize from tiny, flexible cavities situated in the lower section of their smallish cranial chambers. From what we gather planet X452679404890 is called “Urrth” by these inhabitants. It is located in the “fly over” territory of the universe. The Universe Research Council wants a first report on the behavior of the inhabitants in a specific situation. To accomplish this, you should choose a single urrthling activity of interest and observe this in detail for over 100 solariums (approximately 1/24 of the typical urrth orbit). Because you won’t understand the language, what you should focus on is what people are doing in detail. This is the first glimpse our civilization will have of this remote and primitive interplanetary outpost. We look forward to learning about this newly discovered species. 4 Step 2: Choose a Context This exercise can be applied to any situation. Students might be working on a project and want to purposefully observe a specific environment and look more closely at behaviors within these. In our case, we teach a course on creative thinking that equips students with the toolkit and methods to work more creatively as individuals and within groups. The point of the exercise in this case is just to pick any context of interest and observe it in detail. The setting and activity they choose to observe is not as important as how they approach and document their observations, which we detail in the next step. Step 3: Document from the Alien Perspective Crucially important is to recognize the role language plays in shaping and sharing our perceptions. By making it essential to adhere to the voice and language of an alien witnessing human behavior up close for the first time, this will build in discipline so the students focus their observation and reports on details and perceiving them in a new fashion. For example, let’s say a student is observing humans exercising by walking and running around an indoor oval track. If they were to use conventional descriptions, they might report something to the effect that “one person walked around the track in 5 minutes for a total of 3 miles, he was wearing red and black running shoes…” This would have no meaning for an alien who may have a completely different morphology. Adhering to the alien perspective forces observers to make visible and unfamiliar that which hides in plain sight obscured by routine perception. An alien anthropologist might write: “An activity humans engage in is mobilizing themselves around an ellipse, 5 without interruption. They trace the same path over and over much like a planet orbits a star until they cease the activity. One specimen circumnavigated this route 24 times, steadily and monotonously, with a wire of some sort connecting the head with a grasping limb. This seems to be a form of ritualized behavior that has no immediate reward or result. One creature imbibed a bright liquid from a vessel upon cessation, by unfastening the vessel and tipping it an extreme angle to run into the cranial opening…” Step 4: Report to the Alien Council A short interpretation of the observations is required of students. This is where the students move from writing their observations to synthesizing an analysis. This part of the exercise can contain several deliverables: Things never observed before: students highlight what new things they observed that had not captured their attention previously. Key insights: these are the insights they gained that changed the way they and others might look a specific behavior or activities moving forward. New questions: these are questions that arose because of this study that will be helpful to answer with more detailed, specifically focused observation. Challenges: students identify what they found most difficult doing this exercise, so these can be addressed to build their capability as anthropologists. Step 5: Guess the Observed Activity 6 Besides sharing the highlights of the report with the class, a fun part of this exercise is for students to read an excerpt of their observation to the class and have their classmates guess what activity they observed. It’s been surprising how long it takes sometimes for students to guess correctly, but this fun wrap-up also helps students see even more contexts in new, creative ways. Student Reaction The following student reaction was prompted by asking particpants a few questions: Did this exercise improve your observation skills? What did you gain the most from it? What was most challenging? Overall, would you recommend this activity for future use…why or why not? First, this just seemed like a fun exercise. Based on our lecture, I had already bought into the idea that I wasn’t observant enough in my life, so I was missing out on discovering more problems people have, which I now know are the basis for so many business opportunities. This alien assignment worked for me. It served as a useful way to step outside my usual, lax way of watching people do things. It helped me put on some different lenses that magnified and enhanced my vision. Paying closer attention revealed lots of small things that previously escaped my notice. The assignment is memorable and I’ve noticed I’ve become a real advocate for doing observations. Whether it just me sitting at a coffee shop or working with my startup team, I 7 will remind myself to study humans like an alien. It’s made my everyday life a much more interesting place. I feel I’m building a real strength to observe better. I found most challenging the massive amount of things to attend with even one small action. Say someone is drinking a cup of coffee. There is so much to look for in the details, from how they grip the cup, to the placement of their mouth on a lid, to the motion of their eyes as they tilt their head back. You aren’t sure if knowing such details matter for anything, but I did develop a range of useful insights. I would definitely recommend you use this exercise going forward. Overall the class seemed to have a blast. The part where we shared key snippets from our write-ups and had to guess on what was being observed was fun. It’s like those picture puzzles that ask you to guess what everyday object it is based on a massively zoomed-in photo taken under a microscope. References Eagleman, D. (2012), Incognito: The Secret Lives of the Brain, New York: Vintage. 8 Kelley, T. & Littman, J. (2005), The Ten Faces of Innovation: IDEO’s Strategies for Defeating the Devil’s Advocate and Driving Creativity Throughout Your Organization, New York: Currency/Doubleday. 9