HAP Operations Academy
From:
Subject:
"Podolsky, Eric (DOT)" <[log in to unmask]>
FW: HAP Operations Academy
Hi to all
MassDOT is reviewing its current Highway Assistance Program (emergency service patrols on roadways),
and is seeking input from other states on best practices and lessons learned from current or previous
program engagements. We know you get a number of these requests, but it would be greatly appreciated if
you could please provide brief responses to the following questions.
Is your service provided by DOT employees or by a contracted service? If contracted, do you award based
on low bid or best value? Do you award multiple contracts or a single contract for the entire state?
What factors do you consider in creating routes? (Districts, accident data, congestion, metro areas) What
are the hours of operation over the course of the week? Do you offer weekend and holiday service?
Are you currently utilizing or considering use of GreenDOT vehicles? If so, what product are using?
Is your service sponsored by a third party? How is that procured? Do you have comments on sponsorship?
What is the annual cost of your program? Are vehicles included? What is the funding source? Does
sponsorship offset the cost of the program?
What level of data do you require operators to collect on a daily basis? Do they hand out comment cards to
those assisted? Do they use electronic tablets or paper documents? What types of reports do you publish?
Can you share?
What types of background checks do you perform on operators? Are there special requirements you have
for Operators beyond a driver's license? How are wages set for the Operators? Is there a prevailing wage?
Any other comments unique to your program would be appreciated?
Eric Podolsky
From:
Subject:
"Portanova, Jennifer L" <[log in to unmask]>
FW: HAP Operations Academy
Eric, NC's response is in red below. Feel free to contact me with any questions = about our program.
Jennifer
_________________ Jennifer Portanova
Is your service provided by DOT employees or by a contracted service? DOT = Employees If contracted,
do you award based on low bid or best value? Do you award multiple contracts or a single contract for the
entire state?
What factors do you consider in creating routes? (Districts, accident data,= congestion, metro areas) Traffic
volumes, crash rates, regional considerat= ions with the type/severity of crashes (ex. high volume of truck
crashes in= mountains without many detour routes) What are the hours of operation over the course of the
week? Varies dependi= ng on location. Ranges between 24/7 to a 6a-9p schedule. Do you offer weekend
and holiday service? Yes, in some areas.
Are you currently utilizing or considering use of GreenDOT vehicles? Not c= urrently If so, what product
are using?
Is your service sponsored by a third party? No How is that procured? Do you have comments on
sponsorship? Currently investigating options.
What is the annual cost of your program? $8M Are vehicles included? Yes What is the funding source?
State and federal funds that are dedicated to = Traffic Operations & Incident Management initiatives Does
sponsorship offset the cost of the program? N/A
What level of data do you require operators to collect on a daily basis? Be= gin and end times for stops,
services provided, vehicle information, and in= cident specific info (lanes closed, responders on-scene,
anticipated durati= on, etc.) Do they hand out comment cards to those assisted? Not currently, but worki=
ng on an iniative. Do they use electronic tablets or paper documents? Some use paper documents= ,
however, most call in information to a dispatcher in a TMC. What types of reports do you publish? Can you
share? Working on reportin= g
What types of background checks do you perform on operators? DMV and crimi= nal Are there special
requirements you have for Operators beyond a driver's lic= ense? Typically, no. However, some areas may
require CDLs. How are wages set for the Operators? Is there a prevailing wage? Based on= the DOT
position level (Transportation Worker)
Any other comments unique to your program would be appreciated? Over the la= st 5 years, NC's Incident
Management Service Patrol (IMAP) has transitioned= from a primarily motorist assistance (gas, tires, etc.)
program into an In= cident Management program. Driver training is focused on quick clearance o= f
incidents using push/pull techniques and providing on-scene traffic contr= ol with an emphasis on how to
keep traffic moving.
From:
Subject:

"Anderle, Phillip" <[log in to unmask]>
Re: FW: HAP Operations Academy
> > Hi to all > > > > MassDOT is reviewing its current Highway Assistance Program (emergency
> service patrols on roadways), and is seeking input from other states on > best practices and
lessons learned from current or previous program > engagements. We know you get a number of
these requests, but it would be > greatly appreciated if you could please provide brief responses to
the > following questions. > > We contract 19 wreckers, mostly roll off. > > Is your service
provided by DOT employees or by a contracted service? Currently > by contractor. > > If
contracted, do you award based on low bid or best value? Low > responsive bid. > > Do you
award multiple contracts or a single contract for the entire state? This > is just for the Denver
Metro area currently. > > > > What factors do you consider in creating routes? (Districts, accident
> data, congestion, metro areas) Congestion data and accident history. > > What are the hours of
operation over the course of the week? 6 to 9 a.m. > and 3 to 7 p.m. > > Do you offer weekend and
holiday service? Not currently > > > > Are you currently utilizing or considering use of
GreenDOT vehicles? No > > If so, what product are using? > > > > Is your service sponsored by a
third party? No > > How is that procured? > > Do you have comments on sponsorship? > > > >
What is the annual cost of your program? $500,000 > > Are vehicles included? Yes > > What is
the funding source? Congestion management funding > > Does sponsorship offset the cost of the
program? > > > > What level of data do you require operators to collect on a daily basis? They >
call us on the radio with date time, location, vehicle information and type > of service being
performed. > > Do they hand out comment cards to those assisted? Yes > > Do they use electronic
tablets or paper documents? Paper > > What types of reports do you publish? Can you share? We
have all the > reported data, what do you want? > > > > What types of background checks do you
perform on operators? That is on > the vendor. > > Are there special requirements you have for
Operators beyond a driver’s > license? No > > How are wages set for the Operators? Is there a
prevailing wage? That > is on the vendor. > > > > Any other comments unique to your program
would be appreciated? We are > looking to enhance and expand the program. We do a weekend
patrol on I-70 > west of Denver on the weekends during ski season with 3 pickup trucks. We >
also do a Heavy Tow program up there during the winter months. > > > > > >
From:
Subject:
Mark Kirouac <[log in to unmask]>
Re: HAP Operations Academy
New Hampshire responses below.
Mark Kirouac, P.E.
Is your service provided by DOT employees or by a contracted service? [Mark Kirouac] NHDOT
employees. If contracted, do you award based on low bid or best value? [Mark Kirouac] N/A Do you award
multiple contracts or a single contract for the entire state? [Mark Kirouac] N/A
What factors do you consider in creating routes? (Districts, accident data, congestion, metro areas) [Mark
Kirouac] Traffic volume, congestion, potential impacts What are the hours of operation over the course of
the week?[Mark Kirouac] M-F: 5-8 AM, M-Th: 330-7 PM, F: 330-9 PM, Su: 2-8 PM Do you offer
weekend and holiday service? [Mark Kirouac] see above
Are you currently utilizing or considering use of GreenDOT vehicles? If so, what product are using?
Is your service sponsored by a third party? [Mark Kirouac] Two routes do, preparing solicitation for 3rd
How is that procured? [Mark Kirouac] Request for Sponsorship Bids Do you have comments on
sponsorship? [Mark Kirouac] Sponsorship income helps defray cost
What is the annual cost of your program? Are vehicles included? What is the funding source? [Mark
Kirouac] Bureau Funds Does sponsorship offset the cost of the program? [Mark Kirouac] yes
What level of data do you require operators to collect on a daily basis? [Mark Kirouac] number and reason
for stops, times, Do they hand out comment cards to those assisted? [Mark Kirouac] yes Do they use
electronic tablets or paper documents? [Mark Kirouac] paper What types of reports do you publish? Can
you share? [Mark Kirouac] dashboard on our TMC website: http://www.nhtmc.com/
What types of background checks do you perform on operators? [Mark Kirouac] CDL License checks,
previous employer references Are there special requirements you have for Operators beyond a driver's
license? [Mark Kirouac] Not really, desire to be helpful, courteous, mechanically inclined How are wages
set for the Operators? Is there a prevailing wage? [Mark Kirouac] Wages set by labor grade and steps in
collective bargaining agreement
From:
Subject:
"Bassett, John (DOT)" <[log in to unmask]>
Re: HAP Operations Academy
See NYSDOT responses below
John F. Bassett
Is your service provided by DOT employees or by a contracted service? Mixed. Some NYSDOT owned &
Operated trucks; Most contracted If contracted, do you award based on low bid or best value? Low Bid Do
you award multiple contracts or a single contract for the entire state? Multiple contracts across logical
geographic areas.
What factors do you consider in creating routes? (Districts, accident data, congestion, metro areas)
congestion and accident data are the biggest factors What are the hours of operation over the course of the
week? 4 hours in AM rush, 4 hours in PM rush Do you offer weekend and holiday service? Holiday - Yes.
Weekends - During Special events only
Are you currently utilizing or considering use of GreenDOT vehicles? No If so, what product are using?
Is your service sponsored by a third party? Yes How is that procured? Contract (IFB) Do you have
comments on sponsorship? Yes. It has been VERY positive for us. The $$ generated are minor, but it has
had numerous positive impacts; Driver Morale, Increased Professionalism, Program exposure. The
sponsorship "raised the bar" for us.
What is the annual cost of your program? It is not cheap! The true cost is varies greatly in different parts of
the state due to higher cost of living, different sizes of the local programs, etc. Are vehicles included? yes
What is the funding source? Federal and State Does sponsorship offset the cost of the program? yes - only
partially
What level of data do you require operators to collect on a daily basis? General driver assist info: The
Why's, Where's, and When's of the assist Do they hand out comment cards to those assisted? yes. Though
there is a website drivers can access while they are being assisted Do they use electronic tablets or paper
documents? The drivers use a CAD system to enter the assist information What types of reports do you
publish? Can you share?
What types of background checks do you perform on operators? This is complicated due to NYS laws,
however, each driver essentially has to have a full background check. This is paid for by the contractor Are
there special requirements you have for Operators beyond a driver's license? They are required to go
through a training program. How are wages set for the Operators? Is there a prevailing wage? There is a set
minimum that is required. this eliminated a long-standing problem of driver turnover. low-bid = low pay
for drivers = driver turnover. this became problematic with training new drivers, etc.
Any other comments unique to your program would be appreciated? We have penalties built into our
contracts for failing to cover a beat, as well as other performance issues. We also require the contractor to
have a back-up vehicle avail. in the event a truck is out of service for some reason.
From:
Subject:
"Frank C. Horne" <[log in to unmask]>
Re: HAP Operations Academy
Eric, here's input from Tennessee:
Is your service provided by DOT employees or by a contracted service? - TN DOT employees If
contracted, do you award based on low bid or best value? - N/A Do you award multiple contracts or a
single contract for the entire state? N/A
What factors do you consider in creating routes? (Districts, accident data, congestion, metro areas) - High
volume commuter routes during peak hours What are the hours of operation over the course of the week? -
(M - 6:00 a.m - 8:30 pm.) (Tu/W/Th/F - 5:00 a.m. - 10:30 a.m.) (Sat 8:30 a.m - 8:30 p.m.) (Sun 9:30 a.m. 8:30 p.m.) Do you offer weekend and holiday service? - Yes
Are you currently utilizing or considering use of GreenDOT vehicles? No If so, what product are using?
Is your service sponsored by a third party? No How is that procured? N/A Do you have comments on
sponsorship? N/A
What is the annual cost of your program? Approx $7m Are vehicles included? Yes What is the funding
source? STP funding Does sponsorship offset the cost of the program? N/A
What level of data do you require operators to collect on a daily basis? All incident data
/times/location/activities/service provided/incident updates Do they hand out comment cards to those
assisted? Yes Do they use electronic tablets or paper documents? No - direct radio communication with
TMC, TMC operators enter electronic data report form What types of reports do you publish? Can you
share? Quarterly and Annual Reports and in-house ad hoc reports - available at
www.tn.gov/tdot/incident<http://www.tn.gov/tdot/incident>
What types of background checks do you perform on operators? State Bureau of Investigation (TBI)
background checks, public offender registries, driver license checks - annually; Random Drug Testing
Program Are there special requirements you have for Operators beyond a driver's license? no How are
wages set for the Operators? Is there a prevailing wage? Checks for similar
responsibilities/skills/knowledge
Any other comments unique to your program would be appreciated? Patrol trucks are authorized
Emergency Response Vehicles Mandatory training (approx. 240 hours, including EMR First Responder,
TIM, NIMS, Traffic Control, EVOC)
Frank Horne
From:
Subject:
"Inda, Denise M" <[log in to unmask]>
Re: HAP Operations Academy
Here is Nevada DOT’s response:
Is your service provided by DOT employees or by a contracted service? Our program is currently operated
by a contractor. We did have an in-house pilot program for 6 months, but discontinued it because it was not
cost effective with our current manpower and equipment. If contracted, do you award based on low bid or
best value? Best value. Do you award multiple contracts or a single contract for the entire state? Multiple
contracts: one for Northern NV (Reno) and one for Southern NV (Las Vegas).
What factors do you consider in creating routes? (Districts, accident data, congestion, metro areas) Crash
Data, Peak Traffic Counts and Times, Congestion, and Construction Zones and special events What are the
hours of operation over the course of the week?[JCH] 1) 6am to 6pm in northern Nevada with a 2-4hr break
in service between 9am-1pm in certain routes. 2) 5am to 10pm in Southern NV with the majority of the
routes ending at 7pm. Do you offer weekend and holiday service?[JCH] We offer weekends in Southern
Nevada only; and we only offer service on holidays as deemed appropriate based on day of week and
historical data.
Are you currently utilizing or considering use of GreenDOT vehicles? We will consider GreenDOT
vehicles in the future; we are currently using low emission compressed natural gas. If so, what product are
using?
Is your service sponsored by a third party? No How is that procured? n/a Do you have comments on
sponsorship? n/a
What is the annual cost of your program? In Southern NV $2,617,056 and in Northern NV $365,040. Both
have a built-in 20% contingency for special events, etc.
Are vehicles included? Yes What is the funding source? National Highway System Funds Does
sponsorship offset the cost of the program? No
What level of data do you require operators to collect on a daily basis? Time of day, Route, Duration,
Location, Description of vehicle, Type of assists, Resolution Do they hand out comment cards to those
assisted? Yes Do they use electronic tablets or paper documents? Paper What types of reports do you
publish? Can you share? We publish annual facts and figures on our public website at
http://www.nevadadot.com/About_NDOT/NDOT_Divisions/Planning/Performance_Analysis/NDOT_Fact
book.aspx; and we recently started submitting quarterly reports for the Transportation Board (attached).
What types of background checks do you perform on operators? We perform a criminal and driver’s license
background check. Are there special requirements you have for Operators beyond a driver’s license? Must
have a clean driving record for the past 3 years. How are wages set for the Operators? Is there a prevailing
wage? We pay the contractor a flat hourly rate. The contractor sets the wages rates.
Any other comments unique to your program would be appreciated? We have two types of vehicles: (a)
One type, for the FSP program, is designed to mitigate incidents such as stalled vehicles and traffic
accidents not requiring lane closures; (b) the other type, for the IRV program, is designed to assist NDOT
and first responders during traffic accidents requiring lane closures in addition to mitigating incidents.
Denise M. Inda
From:
Subject:
"Fairhurst, Vince" <[log in to unmask]>
Re: HAP Operations Academy
WSDOT Response.
Regards, Vince
Is your service provided by DOT employees or by a contracted service? DOT Employees If contracted, do
you award based on low bid or best value? n/a Do you award multiple contracts or a single contract for the
entire state? n/a
What factors do you consider in creating routes? Regions, accident data, congestion, metro areas What are
the hours of operation over the course of the week? Morning Commute (0500-1000), Afternoon Commute
(1400-1800), Major Events, Holiday Weekends Do you offer weekend and holiday service? Yes
Are you currently utilizing or considering use of GreenDOT vehicles? We are currently looking at several
conversion options. If so, what product are using?
Is your service sponsored by a third party? No, How is that procured? We have direct appropriation by the
WA State Legislature for our Incident Response Program Do you have comments on sponsorship? We have
elected to not use sponsorship at this time.
What is the annual cost of your program? $4.5 million ($9M per biennium) Are vehicles included? Yes
What is the funding source? WA State Legislature, 3rd Party Recovery efforts of Risk Management Office,
& Construction Projects Does sponsorship offset the cost of the program? n/a
What level of data do you require operators to collect on a daily basis? Incident Response Team (IRT)
technicians use an in-house application to document all activity. Do they hand out comment cards to those
assisted? Yes Do they use electronic tablets or paper documents? All computerized. What types of reports
do you publish? Can you share? WSDOT Gray Notebook
http://www.wsdot.wa.gov/accountability/graynotebook/
What types of background checks do you perform on operators? Full background checks are performed on
all IRT Technicians due to accessibility to Washington State Patrol (WSP) facilities & technologies. We
work very closely with the WSP and we are dispatched by them and have their mobile & portable radios.
We both train at the WSP Academy Emergency Vehicle Operation (EVOC)/Defensive Driving, Crime
Scene Awareness, and Radio Operations. We also teach Traffic Incident Management (TIM) to WSP
Trooper Cadets. Are there special requirements you have for Operators beyond a driver's license? Pass
criminal background check, Commercial Driver's License How are wages set for the Operators? Is there a
prevailing wage? IRT Technicians are paid under the Maintenance Technician's Positions in compliance
with their union contracts.
From:
Subject:
Joseph Sagal <[log in to unmask]>
Re: HAP Operations Academy
Hi Eric, Maryland responses below. Please let Scott or I know if you need additional. Thanks, Joey
Is your service provided by DOT employees or by a contracted service? DOT employees If contracted, do
you award based on low bid or best value? N/A Do you award multiple contracts or a single contract for the
entire state? N/A
What factors do you consider in creating routes? (Districts, accident data, congestion, metro areas) AADT,
accident data, congestion, roadwork projects, trends, needs, stronger focus on the three major metropolitan
areas of MD. What are the hours of operation over the course of the week? Historically 16hrs a day 5 days
a week 5am-9pm however as of 2014 we are now 24/7 operations. Do you offer weekend and holiday
service? Yes, emergency patrols are out during these times.
Are you currently utilizing or considering use of GreenDOT vehicles? If so, what product are using? No
Is your service sponsored by a third party? Yes How is that procured? Statewide RFI, and then awarded
contract. 3 year initial, with two additional two year renewals. Do you have comments on sponsorship? Big
culture change within the agency to implement, however benefited and enhanced our conspicuity and
branding of the Emergency Patrol Vehicles themselves, also enhanced the program and services available
statewide by the installation of sponsorship signs statewide on interstates and highways. PR and media
marketing increased by third party promotion of the program.
What is the annual cost of your program? 10.5M Are vehicles included? Capital costs no, operational yes.
What is the funding source? Fed/State Does sponsorship offset the cost of the program? No direct funds but
provided enhanced visibility to vehicles, signage statewide, and provided 2 independent contractor patrol
trucks providing our services M-F 16hrs per day.
What level of data do you require operators to collect on a daily basis? In constant radio communications
with operations center to provide data that is entered into our CHART ATMS system, incident type, arrival,
departure, lanes affected, agencies on scene, Do they hand out comment cards to those assisted? Yes, or
business cards to provide customer feedback. Do they use electronic tablets or paper documents? Paper
What types of reports do you publish? Can you share? CHART annual report, can provide links to this.
What types of background checks do you perform on operators? Department/agency requires fingerprints
and full background prior to employment. Are there special requirements you have for Operators beyond a
driver's license? CDL A (Tractor Trailer) license to drive any type vehicle, as well as tow truck training
light/medium duty. How are wages set for the Operators? Is there a prevailing wage? Classified in a grade
that ranges from 31k-49K
Any other comments unique to your program would be appreciated? The list can go on and on and on....
Contact us if you need further details!
From:
Subject:
BRIAN W UMFLEET <[log in to unmask]>
HAP Operations Academy: MoDOT St. Louis Response
Brian Umfleet
Is your service provided by DOT employees or by a contracted service? DOT
If contracted, do you award based on low bid or best value? N/A
Do you award multiple contracts or a single contract for the entire state? N/A
What factors do you consider in creating routes? (Districts, accident data, congestion, metro areas) The St.
Louis region is divided into "zones" these zones cover specific boundaries and are limited to the interstate
where we can provide the greatest impact to the traveling public, Traffic data such as incidents, recurring
and non-reoccurring congestion is collected through our ATMS software system. Regional Mobility
information is then shared with our Motorist Assist Operations and the operations are adjusted to the
region's mobility needs.
What are the hours of operation over the course of the week? 24/7/365
Do you offer weekend and holiday service? Yes with reduced staffing on weekends; holiday service is
based on the specific holiday's historic travel volumes.
Are you currently utilizing or considering use of GreenDOT vehicles? If so, what product are using? Yes,
our fleet has changed over the last 20 + years, in the past our fleet ran on Compressed Natural Gas (CNG)
and propane, however that has changed as the operation has evolved and differing capabilities were
required. Our vehicles are primarily specially equipped ¾ ton extended cab pick-up trucks with a few 1-ton
and ½ ton specially equipped trucks.
If so, what product are using? The Diesel powered trucks run biodiesel with a B-20 mixture of 20% biofuel.
Is your service sponsored by a third party? No
How is that procured? N/A
Do you have comments on sponsorship? Sponsorship can help fill some gaps in funding; however, when
sponsorship is accepted, DOT programs can lose their identity in a successful program. In addition, the
DOT may become too reliant on sponsorship funding which may fluctuate with the economy.
What is the annual cost of your program? Approximately two million dollars
Are vehicles included? No, the basic vehicles are procured utilizing statewide fleet purchases. Outfitting of
the basic trucks with specialized equipment, tools, etc. is funded out of the appropriation. Basic operational
costs for gas, fuel and oil are paid for out of the appropriated funding.
What is the funding source? STIP (State Transportation Improvement Plan)
Does sponsorship offset the cost of the program? N/A
What level of data do you require operators to collect on a daily basis? Basic
Do they hand out comment cards to those assisted? Business card with a scan survey option
Do they use electronic tablets or paper documents? Paper reports however we are investigating electronic
data entry and interface with ATMS program.
What types of reports do you publish? Can you share? We publish a monthly Mobility Report that is shared
on our Gateway Guide website. Regional Mobility Report<http://www.gatewayguide.com/scorecard.html>
http://www.gatewayguide.com/scorecard.html
What types of background checks do you perform on operators? During the hiring process our Human
Recourse department conducts a background check on potential hires. Are there special requirements you
have for Operators beyond a driver's license? New operators are put into a training program, the program
takes approximately 12 weeks and is divided into 4 phases. New Employee Orientation with Human
Resources (1 week), Initial classroom training for Motorist Assist (2 weeks), Field training On-The-Job (8
weeks), and Evaluation with primary supervisor (1 week) in addition employees must have a CDL class B
with no air brake restriction.
How are wages set for the Operators? Is there a prevailing wage? Wages are based on previous job studies
of positions in comparable fields. Prevailing wages are not paid.
Any other comments unique to your program would be appreciated? One of the unique aspects of our
program is the incorporation of data provided in our monthly Regional Mobility Report to guide resource
allocation. , Using the data from that report to drive operational decisions in an effort to increase the
regions mobility by assigning personnel and equipment to areas of identified congestion or high incident
locations. These locations change seasonally as construction areas change and as the region's metropolitan
area expands which demands uninterrupted traffic flow for our people and commerce.
"Fuller, William P" <[log in to unmask]>
From:
Highway Assistance Program Questions and Answers
Subject:
If you have any further questions please let me know. Thanks.
Is your service provided by DOT employees or by a contracted service? Contracted If contracted, do you
award based on low bid or best value? Best value with the lowest Bid Do you award multiple contracts or a
single contract for the entire state? One Contract for each FDOT District (6 Counties in my D-1) What
factors do you consider in creating routes? (Districts, accident data, congestion, metro areas) - Limited
Access Highways-2 Road Rangers on Patrol f in each County What are the hours of operation over the
course of the week? Total fleet= 1096 hours per week / 168 weekdays 128 weekends. Do you offer
weekend and holiday service? Yes both Are you currently utilizing or considering use of Green DOT
vehicles? No If so, what product are using? N/A Is your service sponsored by a third party? Not currently but could, if contracted provider wanted to. How is that procured? The Contractor arranges it. Do you have
comments on sponsorship? It seems to be working fine in some Districts in the State. What is the annual
cost of your program? 2.5 -to- 3.0 million Are vehicles included? Yes $49.00 per hour per truck= Truck,
Operator, Equipment, and supplies. What is the funding source? Tax payer funded/ with some FDOT
District funds Does sponsorship offset the cost of the program? Not totally where it is in use, but not in use
here yet What level of data do you require operators to collect on a daily basis? 100% of all stops/assistance
on both a paper log and in a computer (SUNGUIDE REPORTING) Do they hand out comment cards to
those assisted? Yes to everyone they contact- with their Truck number or operator name written on them so
we know who the Ranger was on that stop Do they use electronic tablets or paper documents? Both What
types of reports do you publish? Can you share? "SunGuide"- Yes reports available via Public records
request. What types of background checks do you perform on operators? "Florida State Law Enforcement"
from when they were nine years old I believe. Are there special requirements you have for Operators
beyond a driver's license? Yes to speak English fluently- and have documented mechanical experience.
Pass background check. Pass a test to use the State Law Enforcement Radio system How are wages set for
the Operators? Is there a prevailing wage? $12.00 per hour to start. Any other comments unique to your
program would be appreciated? 90 % + public approval rating- We have had little turn over in Road Ranger
employment and Safety Training is vital to their longevity. Bill Fuller