HCA 230 Ver. 4 Complete Class Week 1-9
Includes All Assignments
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HCA 230 Week 1 Assignment The Communication Process Model
Complete the Associate Program Material: Communication Process Worksheet, located on your
student website.
HCA 230 Week 2 Assignment Cultural Considerations
Resources: cross-cultural communication searches in this week’s Electronic Reserve
Readings. Select a culture other than your own and research information about that group’s
perceptions of health and health care. Write a 300- to 350-word response to the following:
 Identify the principles of cross-cultural communication.
Explain how any cultural differences could become barriers affecting the communication
process with health care providers.
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Include at least two references. Format your response consistent with APA guidelines.
HCA 230 Week 3 Assignment Nonverbal and Verbal Communication
Resource: “Verbal and Nonverbal Communication” video located in this week’s Electronic
Reserve Readings. Write a 700- to 1,050-word paper that includes the following:
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 Describe the principles of verbal and nonverbal communication.
Explain which three principles you think are critical for effective communication.
 Include at least one personal experience with a difficult verbal or nonverbal
communication.
Explain how you could use these principles to promote communication in a health care
workplace.
 Explain how technology influences the communication process.
Include at least two references. Format your paper consistent with APA guidelines.
HCA 230 Week 4 Assignment Let's Collaborate!
Imagine you are the office manager for a medical practice and have recently attended a conference
where you learned about active listening and its benefits. You want to share the information with
your practice’s staff. Write a 300- to 350-word memo describing the process of active listening
and how it benefits the health care workplace. Include at least two references. Format your memo
consistent with APA guidelines.
HCA 230 Week 5 Assignment Are You A Good Communicator
Imagine you are a writer for a health care trade magazine. The editor has asked you to write next
month’s editorial on interpersonal relationships in the health care industry. Resource: How
Assertive Are You? quiz in Ch. 6 of Communicating in the Workplace
Write a 700- to 1,050-word editorial essay and include the following:
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Define effective communication and explain why quality interpersonal relationships are
important, particularly in the health care industry.
Describe supportive and defensive relationships and explain why one type of relationship
is more appropriate for the health care industry.
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Define assertive style and explain its appropriateness in a health care workplace.
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Self-assess the elements of your interpersonal communication skills.
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Use your self-assessment as an example to explain what others can do to self-assess their
assertiveness so they might make changes in their style to positively influence their health
care workplace.
Include at least two references. Format your essay consistent with APA guidelines.
HCA 230 Week 6 Assignment Conflicts are Important
Complete the Associate Program Material: Conflicts are Important Worksheet, located on your
student website.
HCA 230 Week 7 Assignment Working with Teams
For this assignment, you will choose from the following options:
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Option 1: Team Plan Report
Option 2: Welcome Meeting
Read the instructions in the Associate Program Material: Working With Teams, located on the
student website, and select one option to complete the assignment.
HCA 230 Week 9 Final Interpersonal Communication Presentation
Develop an 8- to 12-slide Microsoft® PowerPoint® presentation, in which you:
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Include an introduction and conclusion
Identify the case study you have chosen.
 Define the elements of good interpersonal communication.
Explain what happened in the case study and why it is an example of poor interpersonal
communication. Include the following:
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 Perceptions of the participants
The conflict type and conflict management styles
 Listening barriers
Supportive and defensive climates and relationships
 Verbal and nonverbal communication
Explain what could have been done differently in each case study. This must align to the
elements of effective interpersonal communication.
List major points in the slides. Include detailed explanations that correlate to each point in the
speaker notes section. Include videos, audio, photos, diagrams, or graphs as
appropriate. Format your presentation consistent with APA guidelines. Submit the
Microsoft® PowerPoint® presentation assignment. Note. Local Campus students must deliver a 5to 10-minute oral presentation using the Microsoft® PowerPoint® presentation in addition to
submitting the file to the facilitator.