Innserve Maintenance Technician Audit Form Technician Ray Davies FTM Keith Hughes DATE 13th February 2015 Areas to Audit COMMENTS Service Level Attainment Audit to include: Measurement of team performance and individual contribution against company standards Work Activity Type of work: (as appropriate) Maintenance. Job number – N/A Outlet Installation. Job number – 6040864 Outlet – Census Job number – N/A Outlet - Activity Reduction Audit to include: Visit per line ratio in own Team/Cell Fix first time skills Completion of other jobs noticed whilst in outlet Customer coaching / training to reduce calls Completion of SSA Calls This area was discussed on the day after new had completed the Installation type activity. No SSA call dispatched on this day. Main focus for the day was the Line Restitution of a python within an account that had ongoing dispense issues. Toughbook Usage Audit to include: Real Time Recording Timely Synchronisation Reason codes Bar Records Part movements. Focused real time processing with full adherence to company processes and procedures. Synchronisation used at the right time. All type of processing was observed to be correct. Legislative Compliance Check legislative compliance with regards to: PPE – (check list) PAT Tester Pressure Gauge 240V Electrical Equip Ladders PPE was present correct and worn when appropriate. All relevant PPE used during the Line Restitution. Two different chemicals used with instructions studied in details before any work commenced. PAT Tester & 240v equipment not used on this installation but present. Technician Audit Form 16012014 Discussed current individual performance and that of the team.(Cell 50). Focus remains at a high level due to the challenging nature of the area. Ray has a good understanding of what is required. Work activity covered over Installation type which was Ray’s first Avani Reset installation job, carried out under the guidance of FTM Keith Hughes. Page 1 of 3 Innserve Maintenance Technician Audit Form Health & Safety Audit to include: Reporting of Hazards. Safety of van stock. Manual Handling Assessment (monitor form) Stock Control Audit of stock levels Appropriate spare parts for maintenance Review of previous stock count Usage & Control of stock items to include BSD where appropriate Environmental Audit of waste management: Work area left clean and tidy. Waste disposed on site. Waste removed from site for disposal. Installation waste was collected as the Installation progressed with very little requiring tidying up at the end. Customers were checked for whether the waste could be disposed on site or needed to be taken away. Non Conformance identified Process / Procedure of non conformance: Technician process. Business process / procedure. Not applicable on the day of accompaniment. Observations or Opportunity for Improvement. Area / Process: Technician process. Business process / procedure. Ray is a very competent technician and a valued member of Cell 50. His is the Senior technician within the geography and rnjoys leading from the front. He enjoys being involved in new type activity and is constantly learning. His understanding of the role of the technician is good and also his business knowledge is starting to develop a better understanding. Rebriefed importance of identifying and reporting Hazards in trade. Safety of van stock found to be organised & tidy. Full suite of PPE used during the Line Restitution with excellent commentary being used so all personnel were aware of the task Van is well stocked with required parts being carried. Ray’s historical stocktakes have always been excellent. Performance improvements agreed / Manager observations & comments Further ongoing coaching & guidance will continue under the FTM. Technician Audit Form 16012014 Page 2 of 3 Innserve Maintenance Technician Audit Form Feedback from technician: N/A I agree that the above information is an accurate record of items noted during the Technician Audit. Tech Rep Signature: Ray Davies Manager Signature: Keith Hughes Print Name: Ray Davies Print Name: Keith Hughes Date: 13th February 2015 Technician Audit Form 16012014 Page 3 of 3