Innserve Maintenance Technician Audit Form
Technician
Ray Davies
FTM
Keith Hughes
DATE
13th February 2015
Areas to Audit
COMMENTS
Service Level
Attainment
Audit to include:
 Measurement of team performance and
individual contribution against company
standards
Work Activity
Type of work: (as appropriate)
 Maintenance.
Job number – N/A
Outlet  Installation.
Job number – 6040864
Outlet –
 Census
Job number – N/A
Outlet -
Activity Reduction
Audit to include:
 Visit per line ratio in own Team/Cell
 Fix first time skills
 Completion of other jobs noticed whilst in
outlet
 Customer coaching / training to reduce
calls
 Completion of SSA Calls
This area was discussed on the
day after new had completed the
Installation type activity.
No SSA call dispatched on this
day.
Main focus for the day was the
Line Restitution of a python within
an account that had ongoing
dispense issues.
Toughbook Usage
Audit to include:
 Real Time Recording
 Timely Synchronisation
 Reason codes
 Bar Records
 Part movements.
Focused real time processing with
full adherence to company
processes and procedures.
Synchronisation used at the right
time. All type of processing was
observed to be correct.
Legislative Compliance
Check legislative compliance with regards to:
 PPE – (check list)
 PAT Tester
 Pressure Gauge
 240V Electrical Equip
 Ladders
PPE was present correct and worn
when appropriate.
All relevant PPE used during the
Line Restitution. Two different
chemicals used with instructions
studied in details before any work
commenced.
PAT Tester & 240v equipment not
used on this installation but
present.
Technician Audit Form 16012014
Discussed current individual
performance and that of the
team.(Cell 50).
Focus remains at a high level due
to the challenging nature of the
area. Ray has a good understanding
of what is required.
Work activity covered over
Installation type which was Ray’s
first Avani Reset installation job,
carried out under the guidance of
FTM Keith Hughes.
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Innserve Maintenance Technician Audit Form
Health & Safety
Audit to include:
 Reporting of Hazards.
 Safety of van stock.
 Manual Handling Assessment (monitor
form)
Stock Control
Audit of stock levels
 Appropriate spare parts for maintenance
 Review of previous stock count
 Usage & Control of stock items to include
BSD where appropriate
Environmental
Audit of waste management:
 Work area left clean and tidy.
 Waste disposed on site.
 Waste removed from site for disposal.
Installation waste was collected as
the Installation progressed with
very little requiring tidying up at
the end. Customers were checked
for whether the waste could be
disposed on site or needed to be
taken away.
Non Conformance
identified
Process / Procedure of non conformance:
 Technician process.
 Business process / procedure.
Not applicable on the day of
accompaniment.
Observations or
Opportunity for
Improvement.
Area / Process:
 Technician process.
 Business process / procedure.
Ray is a very competent technician
and a valued member of Cell 50.
His is the Senior technician within
the geography and rnjoys leading
from the front. He enjoys being
involved in new type activity and is
constantly learning. His
understanding of the role of the
technician is good and also his
business knowledge is starting to
develop a better understanding.
Rebriefed importance of
identifying and reporting Hazards
in trade.
Safety of van stock found to be
organised & tidy.
Full suite of PPE used during the
Line Restitution with excellent
commentary being used so all
personnel were aware of the task
Van is well stocked with required
parts being carried. Ray’s
historical stocktakes have always
been excellent.
Performance improvements agreed / Manager observations & comments
Further ongoing coaching & guidance will continue under the FTM.
Technician Audit Form 16012014
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Innserve Maintenance Technician Audit Form
Feedback from technician:
N/A
I agree that the above information is an accurate record of items noted during the
Technician Audit.
Tech Rep Signature:
Ray Davies
Manager Signature:
Keith Hughes
Print Name: Ray Davies
Print Name: Keith Hughes
Date: 13th February 2015
Technician Audit Form 16012014
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