Electronic Service Card
1
2
Service Name: License family Consulting Office
Service Description
This service enables the person to apply for a license to the Office of family counseling.
3
Point of Service Delivery
Ministry of social affairs, Family development department
4
The Target Audience
UAE nationals holding a bachelor’s of special education, psychology, guidance and psychological health,
sociology, social service or any of the related disciplines of family affairs family
5
Documents Required
1.
2.
3.
4.
5.
6.
7.
8.
9.
6
Copy of passport, family passport national ID of the Applicant.
A recent Certificate of good conduct.
Copy of academic qualification (collage degree, diploma…)
Applicant CV in Arabic.
Study of the costs of the project with attachments vision, mission and objectives of the office and the
implementation mechanism of action
 type of services to be provided and intended target group
 project cost
 location and specifications of the place will be an activity in which
 internal regulations governing the Center for Financial and Administrative Affairs
 internal regulations of the Center for the regulation of financial and administrative affairs and
procedures for recruitment, hiring and termination of service and system of wages and salaries,
working hours and weekly holidays and vacations and sanctions for employees curricula and
training methods that the center wants to follow
 Career Level scientific and appropriate qualifications and experience required to work in the
field
 service fees and how collectible
 image for commercial licenses or professional (if any)
(4) personal photos
In case of partnerships provide their document.
Copy of rent lease (apartment building,..) of the center.
Organization site
Conditions and Requirements to obtain service
1.
Applicant should be local
2.
3.
4.
5.
6.
Certificate of good conduct.
Qualifications holds a Bachelor of special education, psychology, guidance and psychological
health, sociology, social service or any of the related disciplines of family affairs family
Provide independent and appropriate building Completed center of all technical and engineering,
health and environmental conditions approved by the concerned authorities in this regard.
Do not under the age of 30 years
not have been the abolition of the license issued to him for violating any of the terms and
conditions set forth in this decision
With regard to the license to provide conciliation service wishing to marry:
1.
2.
3.
4.
5.
6.
7.
7
Be a citizen of the United Arab Emirates and the owner of the center is fully
The minimum qualification for a high school or equivalent
The center's work to reconcile service between wanting to marry without the other is limited.
Not under the age of 30 years
Good conduct
Provide independent and suitable building for the center meets all the technical and engineering,
health and environmental conditions approved by the concerned authorities in this regard.
Not has been the abolition of the license issued to him for violating any of the terms and
conditions set forth in this resolution.
Steps to implement the service
1. Submission of the application through web site or smart service.
2. The applicant will receive an email or SMS (if he has an account) and when the status will change
3. The family development department processes the request and then checks the validity of the data provided, in
case failure to provide full information, the application will be rejected.
4. After the success of data validation, will conduct a survey of the site to ensure the quality of the facility. This survey
can be repeated in the case if there was a need to repair the damage.
5. Upon completion of the survey of the site, will require the initial documents submitted and then the final.
6. The license will be issued to the applicant
8
The expected time to get service
Two months
9
Service Fees
0555AED
10 Channel of Service Delivery
www.msa.gov.ae
M-Social Apple APP
M-Social Android App
11 Channel to get the Service
Family development department
12 Electronic form Link
Click here
13 Direct Responsible of the service
Afra Ghubash
592500640
14 Place / site of service
Ministry of social affairs, Family development department(first floor)
www.msa.gov.ae
M-Social Apple APP
M-Social Android App
15 Details of Customers Service Center
Reception
Phone Number: 04/2637777
Fax Number: 042634882
PO BOX : 4409
Email: sugg.comp@msa.gov.ae
Customer Service
Phone Number: 046011(141-139-101)
Suggestions and Complaints
Phone Number: 046011211
Fax Number: 042610388
Email: sugg.comp@msa.gov.ae
16 Number of users of the Service
year
* Occur on a quarterly basis
17 Help
Click here for YouTube video
Click here to get help
Number of
users
2011
2
2013
5
2014
1
Electronic Service Card
1
Service Name: Renew license family Consulting Office
2
Service Description
This service enables the person to apply for renewal of license for Office Consulting family
3
Point of Service Delivery
Ministry of social affairs, Family development department
4
The Target Audience
UAE nationals holding a bachelor’s of special education, psychology, guidance and psychological health,
sociology, social service or any of the related disciplines of family affairs family
5
Documents Required
10.
11.
12.
13.
14.
15.
16.
Copy of passport, family passport national ID of the Applicant.
A recent Certificate of good conduct.
Copy of academic qualification (collage degree, diploma…)
Study of the costs of the project with attachments vision, mission and objectives of the office and the
implementation mechanism of action
Applicant CV in Arabic.
(4) personal photos
In case of partnerships provide their document.
Copy of rent lease (apartment building,..) of the center.
17.
6 Conditions and Requirements to obtain service
7.
8.
9.
10.
11.
12.
Applicant should be local
Certificate of good conduct.
Qualifications holds a Bachelor of special education, psychology, guidance and psychological
health, sociology, social service or any of the related disciplines of family affairs family
Provide independent and appropriate building Completed center of all technical and engineering,
health and environmental conditions approved by the concerned authorities in this regard.
Do not under the age of 30 years
not have been the abolition of the license issued to him for violating any of the terms and
conditions set forth in this decision
With regard to the license to provide conciliation service wishing to marry:
8.
9.
10.
11.
12.
13.
14.
7
Be a citizen of the United Arab Emirates and the owner of the center is fully
The minimum qualification for a high school or equivalent
The center's work to reconcile service between wanting to marry without the other is limited.
Not under the age of 30 years
Good conduct
Provide independent and suitable building for the center meets all the technical and engineering,
health and environmental conditions approved by the concerned authorities in this regard.
Not has been the abolition of the license issued to him for violating any of the terms and
conditions set forth in this resolution.
Steps to implement the service
7. Submission of the application through web site or smart service.
8. The applicant will receive an email or SMS (if he has an account) and when the status will change
9. The family development department processes the request and then checks the validity of the data provided, in case
failure to provide full information, the application will be rejected.
10. After the success of data validation, will conduct a survey of the site to ensure the quality of the facility. This survey
can be repeated in the case if there was a need to repair the damage.
11. Upon completion of the survey of the site, will require the initial documents submitted and then the final.
12. The license will be issued to the applicant
8
The expected time to get service
22 Days
9
Service Fees
6055AED
10 Channel of Service Delivery
www.msa.gov.ae
M-Social Apple APP
M-Social Android App
11 Channel to get the Service
Family development department
12 Electronic form Link
Click here
13 Direct Responsible of the service
Afra Ghubash
592500640
14 Place / site of service
Ministry of social affairs, Family development department(first floor)
www.msa.gov.ae
M-Social Apple APP
M-Social Android App
15 Details of Customers Service Center
Reception
Phone Number: 04/2637777
Fax Number: 042634882
PO BOX : 4409
Email: sugg.comp@msa.gov.ae
Customer Service
Phone Number: 046011(141-139-101)
Suggestions and Complaints
Phone Number: 046011211
Fax Number: 042610388
Email: sugg.comp@msa.gov.ae
16 Number of users of the Service
Non
17 Help
Click here to get help
Electronic Service Card
1
2
Service Name: Amendment Family Consultation Office Activities
Service Description
This service enables the person concerned to apply to amend the activities of family counseling office.
3
Point of Service Delivery
Ministry of social affairs, Family development department
4
The Target Audience
UAE nationals holding a bachelor’s of special education, psychology, guidance and psychological
health, sociology, social service or any of the related disciplines of family affairs family
5
Documents Required
18.
19.
20.
21.
Copy of passport, family passport national ID of the Applicant.
A recent Certificate of good conduct.
Copy of academic qualification (collage degree, diploma…)
Study of the costs of the project with attachments vision, mission and objectives of the
Service card in English
22. Applicant CV in Arabic.
23. (4) personal photos
24. In case of partnerships provide their document.
25. Copy of rent lease (apartment building,..) of the center.
6 Conditions and Requirements to obtain service
13.
14.
15.
16.
17.
18.
Applicant should be local
Certificate of good conduct.
Qualifications holds a Bachelor of special education, psychology, guidance and psychological
health, sociology, social service or any of the related disciplines of family affairs family
Provide independent and appropriate building Completed center of all technical and
engineering, health and environmental conditions approved by the concerned authorities in
this regard.
Do not under the age of 30 years
not have been the abolition of the license issued to him for violating any of the terms and
conditions set forth in this decision
With regard to the license to provide conciliation service wishing to marry:
15.
16.
17.
18.
19.
20.
21.
7
Be a citizen of the United Arab Emirates and the owner of the center is fully
The minimum qualification for a high school or equivalent
The center's work to reconcile service between wanting to marry without the other is limited.
Not under the age of 30 years
Good conduct
Provide independent and suitable building for the center meets all the technical and
engineering, health and environmental conditions approved by the concerned authorities in
this regard.
Not has been the abolition of the license issued to him for violating any of the terms and
conditions set forth in this resolution.
Steps to implement the service
13. Submission of the application through web site or smart service.
14. The applicant will receive an email or SMS (if he has an account) and when the status will change
15. The family development department processes the request and then checks the validity of the data provided,
in case failure to provide full information, the application will be rejected.
16. After the success of data validation, will conduct a survey of the site to ensure the quality of the facility. This
survey can be repeated in the case if there was a need to repair the damage.
17. Upon completion of the survey of the site, will require the initial documents submitted and then the final.
18. The license will be issued to the applicant
8
The expected time to get service
Two months
9
Service Fees
No fees taken
10 Channel of Service Delivery
www.msa.gov.ae
M-Social Apple APP
M-Social Android App
11 Channel to get the Service
Family development department
12 Electronic form Link
Click here
13 Direct Responsible of the service
Afra Ghubash
592500640
14 Place / site of service
Ministry of social affairs, Family development department(first floor)
www.msa.gov.ae
M-Social Apple APP
M-Social Android App
15 Details of Customers Service Center
Reception
Phone Number: 04/2637777
Fax Number: 042634882
PO BOX : 4409
Email: sugg.comp@msa.gov.ae
Customer Service
Phone Number: 046011(141-139-101)
Suggestions and Complaints
Phone Number: 046011211
Fax Number: 042610388
Email: sugg.comp@msa.gov.ae
16 Number of users of the Service
Non
17 Help
Click here to get help
Electronic Service Card
1
Service Name: Issue Productive Family Membership
Service Description
2
This service is an application issued Productive Families membership card, a card identifying the
family productive citizenship include all data and enable them to participate in various events
organized by the productive families management programs of exhibitions and marketing outlets
marketing and training courses
Point of Service Delivery
3
Ministry Of Social Affairs - Productive family programs Department
The Target Audience
4
Emirati families produced
Documents Required
5





Identity Card
2 personal photos
A copy of the household license (if any)
A sample of the product
Image of the Listing Summary

A copy of the passport
Conditions and Requirements to obtain service
6
1. Be citizens of the United Arab Emirates
2. To be family-madeproducts produced (product manual).
3. Card is suspended in the following cases:
 If you wish to withdraw from membership.
 In the case of the use of the card by unauthorized people
 In the case of repeat offenses and bypass laws to participate exhibitions and
training courses (contrary to more than three times).
4. If there is more than one person in a single-family project from the card will be the name of
the person who made the request (with the possibility of the names mentioned in the
registration form)
Steps to implement the service
7
1. Submission of the application through web site or smart service.
2. The applicant will receive an email or SMS (if he has an account) and when the status will change
3. Submitted request is received by Family Membership Front End who validates submitted data. If provided
information does not fulfill requirements, request will be rejected.
4. After successful data validation. Card will be issued
The expected time to get service
8
One day
Service Fees
9
None
Channel of Service Delivery
10
www.msa.gov.ae
M-Social Apple APP
M-Social Android App
Channel to get the Service
11
Ministry Of Social Affairs - Productive family programs Department
Electronic form Link
12
Click here
Direct Responsible of the service
13
Huda Alqasab, Fatma Alzarooni
046011202, 046011201
Place / site of service
14
Productive family programs Department
Submit Application Online
www.msa.gov.ae
M-Social Apple APP
M-Social Android App
Details of Customers Service Center
15
Reception
Phone Number: 04/2637777
Fax Number: 042634882
PO BOX : 4409
Email: sugg.comp@msa.gov.ae
Customer Service
Phone Number: 046011(141-139-101)
Suggestions and Complaints
Phone Number: 046011211
Fax Number: 042610388
Email: sugg.comp@msa.gov.ae
Number of users of the Service
16
year
2010
Number of
users
1
2011
2012
2013
2014
Occur on a quarterly basis*
Help
17
Click here for YouTube video
Click here to get help
9
7
11
3
Electronic Service Card
1
Service Name: Registration to Elderly Home Care
Service Description
2
This service is to provide primary health care, social, psychological and physical therapy for the
elderly in their homes
Point of Service Delivery
3
Older Persons Care Center Ajman - Ministry Of Social Affairs
The Target Audience
4
older people 60 and older
Documents Required
5




Copy of passport
A copy of the identity card
A copy of the entry summary
The medical report
Conditions and Requirements to obtain service
6



UAE Nationals
60 years and older
free from infectious diseases
Steps to implement the service
7
1. The submission of the application through the Website or smart service.
2. The applicant will receive an email or SMS (if he has an account) and when the status will change
3.
The nursing home staff to review the data submitted, in the event of failure to provide full
information, the application will be rejected.
4. After the success of data validation transaction will be transferred to a specialist
5. After approval of the management and allocation of the visit program
6. Customer services will close the file.
The expected time to get service
8
5 working days
Service Fees
9
None
Channel of Service Delivery
10
www.msa.gov.ae
M-Social Apple APP
M-Social Android App
Channel to get the Service
11
www.msa.gov.ae
M-Social Apple APP
M-Social Android App
Electronic form Link
12
Click here
Direct Responsible of the service
13
Mouza Al Bulooshi
06-7402332 / 06-7402271
Place / site of service
14
Older Persons Care Center Ajman
www.msa.gov.ae
M-Social Apple APP
M-Social Android App
Details of Customers Service Center
15
Reception
Phone Number: 04/2637777
Fax Number: 042634882
PO BOX : 4409
Email: sugg.comp@msa.gov.ae
Customer Service
Phone Number: 046011(141-139-101)
Suggestions and Complaints
Phone Number: 046011211
Fax Number: 042610388
Email: sugg.comp@msa.gov.ae
Number of users of the Service
16
year
Number of
users
*Occur on a quarterly basis
Help
17
Click here to get help
Electronic Service Card
1
Service Name: License family Consulting Office
Service Description
2
This service enables the person to apply for a family counseling.
Point of Service Delivery
3
Ministry of social affairs, Family development department
4
The Target Audience
5
Documents Required
Any document
Conditions and Requirements to obtain service
6
22.
7
Steps to implement the service
19. Submission of the application through web site or smart service.
20. The applicant will receive an email or SMS (if he has an account) and when the status will change
21. The family development department processes the request and then checks the validity of the data provided, in
case failure to provide full information, the application will be rejected.
22. After the success of data validation , the application will be transferred to the department
8
The expected time to get service
9
Service Fees
10
Channel of Service Delivery
www.msa.gov.ae
M-Social Apple APP
M-Social Android App
11
Channel to get the Service
Family development department
12
Electronic form Link
Click here
Direct Responsible of the service
13
Afra Ghubash
592500640
Place / site of service
14
Ministry of social affairs, Family development department(first floor)
www.msa.gov.ae
M-Social Apple APP
M-Social Android App
15
Details of Customers Service Center
Reception
Phone Number: 04/2637777
Fax Number: 042634882
PO BOX : 4409
Email: sugg.comp@msa.gov.ae
Customer Service
Phone Number: 046011(141-139-101)
Suggestions and Complaints
Phone Number: 046011211
Fax Number: 042610388
Email: sugg.comp@msa.gov.ae
Number of users of the Service
16
year
Number of
users
* Occur on a quarterly basis
17
Help
Click here to get help
Electronic Service Card
1
Service Name: Issue Productive Family Membership
Service Description
2
This service is providing the family productive to add a product
Point of Service Delivery
3
Ministry Of Social Affairs - Productive family programs Department
The Target Audience
4
Emirati families produced
Documents Required
5

Product picture
Conditions and Requirements to obtain service
6
5. Be citizens of the United Arab Emirates
6. To be family-madeproducts produced (product manual).
Steps to implement the service
7
5. Submission of the application through web site or smart service.
6. The applicant will receive an email or SMS (if he has an account) and when the status will change
7. Submitted request is received by Family Membership Front End who validates submitted data. If provided
information does not fulfill requirements, request will be rejected.
8. After successful data validation. Card will be issued
The expected time to get service
8
One day
Service Fees
9
None
Channel of Service Delivery
10
www.msa.gov.ae
M-Social Apple APP
M-Social Android App
Channel to get the Service
11
Ministry Of Social Affairs - Productive family programs Department
Electronic form Link
12
Click here
Direct Responsible of the service
13
Huda Alqasab, Fatma Alzarooni
046011202, 046011201
Place / site of service
14
Productive family programs Department
Submit Application Online
www.msa.gov.ae
M-Social Apple APP
M-Social Android App
Details of Customers Service Center
15
Reception
Phone Number: 04/2637777
Fax Number: 042634882
PO BOX : 4409
Email: sugg.comp@msa.gov.ae
Customer Service
Phone Number: 046011(141-139-101)
Suggestions and Complaints
Phone Number: 046011211
Fax Number: 042610388
Email: sugg.comp@msa.gov.ae
Number of users of the Service
16
year
Number of
users
Occur on a quarterly basis*
Help
17
Click here to get help