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Job description
Company name: Mitie Avaition Security
Job Title: Duty Manager
Reporting to (position) Assistant Security Operations Manager
Our values and behaviours
An individual’s belief in our values and behaviours is as important as their technical and/or professional know how
which is why our Job Descriptions are written with these in mind.
Excel
•
at service delivery, we must be
the best at everything
Challenge
•
We always ask ourselves, why do
I do it this way? How can I do this
better? What else can I do?
Inspire
•
Have fun and be passionate
about what you do
Job objectives and responsibilities
 To manage, control and oversee all aspects of BAL airfield security contract security operation on a shift
basis, ensuring compliance with all Department for Transport (DfT) directions and BAL operating procedures.
You will be responsible for a number of key areas including service delivery, personnel management,
standards monitoring, incident management and regulation enforcement, providing a quality security
product and meeting customer requirements.
Main duties
 To manage and monitor all aspects of security requirements of the airfield security contract, visiting various
geographical locations at key critical workload times.

To ensure that all relevant DfT directions are maintained and any problems are identified and rectified
immediately. This includes close supervision of all security personnel, ensuring they carry out their jobs to the
required standards of DfT directives and BAL operations procedures.

To ensure compliance with all Health & Safety Directives to maintain a safe working environment;
investigating and recommending immediate change to any unsafe working practices. This will include
conducting regular site H&S inspections.

To act as Security Liaison for emergency services.

To receive and investigate complaints from staff, passengers and other parties, acting promptly to remedy or
taking preventative action to maintain a high standard of customer care.

To conduct and monitor staff appraisals of supervisors and security agents in line with company policy and
encourage further development. Identifying training needs through staff assessments and setting measurable
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objectives to develop staff to their full potential.

Ensure all levels of security staff are trained and capable of carrying out their duties to the required standards.
Conducting and applying ‘on the job’ training as and when required in order to maintain standards.

To ensure that the points and geographical locations are fully staffed and that all assignments receive the
required level of supervision.

To provide assistance for staff that experiences any welfare difficulties, deal with and investigate complaints
through to resolution. When unable to resolve report the issue to the assistant Security Operations Manager.

To ensure that all administrative tasks are completed in a timely fashion and to the required standard.

To act as out-of-hours on-call security manager when required and in the absence of the Assistant Security
Operations Manager and Security Operations Manager, act as the focal point of contact.

Support H&S efforts of the Company, understand and comply with H&S Policy.

Advise fellow employees when unsafe acts and/or conditions occur through undertaking self-inspections of
the workplace.

Report all occupational injuries, illnesses, environment spills or fire, regardless of severity, to management
immediately.

Report hazards which may result in an injury, illness, spill or fire to supervisor.

Follow all established Rules and Procedures (e.g., using prescribed PPE and ergonomic methods, procedures,
tools, etc.) to ensure safe performance of a given task.

Compile Rosters and Manage leave and shortfall cover

Ensure that all staff are working to and have seen and read SOPS

Manage welfare and performance to first disciplinary level i.e. verbal warning

Be aware of and monitor internal SLA’S KPI,S

Proactively seek continuous service improvements

Ensure staff are in company uniform and maintain standards of dress

Compile a daily handover for oncoming DM

Provide a daily report to the Security Operations Manager

Ensure all security equipment is tested on a daily/weekly basis ensuring the correct method is followed and
paperwork completed.

Ensure all security personnel receive 6hrs computer based training on the x-ray training system within a 6
month time frame

Any other reasonable instruction
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Person Specification
 Smart in appearance.
 Problem solving skills.
 Demonstrate potential to undertake this high profile management role.
 Capable of achieving and maintaining Level 3 DfT security standard.
 Proven management experience at the appropriate level.
 Experience in managing groups of personnel including disciplinary procedures and processes.
 Proven track record of dealing with members of the public including experience of customer complaints.
 Customer services focused.
 Competent in the use of Microsoft Office and associated software.
 Demonstrable interpersonal skills.
 Ability to communication with people at all levels including outside agencies and authorities.
 Ability to undertake investigations following best practice in a confidential manner.
 Previous experience working within a team and managing direct reports.
Working within the Mitie values and behaviours
Value
How we behave
Excel - We work with each other
 We treat all colleagues with respect
to achieve the best for our
 We challenge people when they don’t do the right thing
clients and our colleagues. We
 We welcome advice from anyone that might improve what we do
take pride in our roles and are
 We are open and honest
committed to building great
 We think safety and always follow rules for safe working
relationships with everyone we
 We work with each other to achieve the best for clients and for MITIE
work with.
 We share information to help colleagues succeed
 We build great relationships
 Our first response to requests will always be positive
 We look out for each other, never walking by unsafe actions or situations
Inspire - We support and
encourage those around us to
succeed at everything they do.
We do good things for each
other, the environment and the
communities in which we work.
Challenge - We give it
everything we’ve got and
constantly bring new ideas to
the table. We embrace new
thinking and technologies to
help our clients and colleagues
change the way they live and
work.











We support and encourage each other to develop
We lead by example
We set clear expectations
We listen to and learn from others
We learn from mistakes and incidents to prevent recurrence
We do good things for each other, the environment and the community
We appreciate diversity and encourage it
We demonstrate team spirit
We are committed to doing things better and setting new standards in all that
we do
We take pride in what we do and have fun doing it
We celebrate success and say thank you






We bring new ideas to the way we do things
We are willing to try new things
We encourage and support innovation
We consider things from other peoples’ points of view
We embrace new thinking and technologies
We build health & safety into everything we do
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Health and Safety responsibilities
 Follow Group and company policies and procedures at all times;
 Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service
delivery or risk to health and safety or the environment;
 Use all work equipment and personal PPE properly and in accordance with training received;
 Report any issues or training needs to your Line manager and /or via your divisional incident reporting system;
Note
This job description Is intended to give the post holder an appreciation of the role envisaged for this position and the
range of duties undertaken. Specific tasks and objectives will be agreed with the post holder throughout the period of
employment. The job description may be varied from time to time by the Company to reflect changes in the post holder’s
role and/or the needs of the business.
Signature:
Name:
Date:
© Mitie 2014 |Geographic Extent: Global |Classification: Mitie confidential when complete