Information regarding changes to the Charity’s Insurance Provider from the 1st October 2014
Q
What is the name of the charity’s new insurance company?
A
The charity has chosen to engage the Broker Thame Insurance Services, and the
underwriter for the policies will be Equine & Livestock Insurance Company.
Q
When will the change from Pet Protect Ltd to Thame Insurance Services begin?
A
We will start to open policies with Thame Insurance Services from the 1st October 2014
when each dog’s current policy comes up for renewal.
Q
Will I have to do anything in regard to the transfer of my dog’s policy?
A
No, you will not be required to do anything. We will do the change over, and will coordinate all correspondence with and received from Pet Protect.
Q
How will this affect me?
A
The charity will continue to pay for the policy, and you as a client will still be responsible
for paying the excess fee, per condition, per insurance year.
The fixed excess on each policy is set at £100.00.
This figure will not increase as your dog gets older, and there will be no vet fee
contribution on the policy.
Q
Will I receive a copy of my dog’s insurance policy?
A
Yes. When your dog’s insurance policy is due to be renewed and has been transferred,
you will receive a copy of the policy from Thame Insurance Services. Please be patient
during this time as we are transferring policies over to Thame Insurance Services on a
month to month basis so it may take a little time before you receive your policy
document.
Q
Who do I contact if I need a claim form?
A
When you have been notified that your dogs policy has been transferred you will need
to ring Thame Insurance Services on 01844 217708 and a claim form will be sent to you.
If you have not received a message from us about your policy being changed over
then please contact Christine on 01295 759801.
Q
What level of cover will the new insurance policy give?
A
Please see the chart overleaf.
Q
Will my dog’s existing health issues be covered?
A
Yes, the level of cover is slightly less, but the policy’s will transfer to Thame Insurance
Services with no exemptions.
Q
When my dog is ill and I contact Thame Insurance Services for a claim form, do I still
need to inform Dogs for the Disabled?
A
Yes. Please continue to inform either your Instructor, or Christine on 01295 759801 at the
Banbury Office.
Q
Are Thame Insurance Services experienced in relation to assistance dogs?
A
Yes, they are already working with two other Assistance Dog charities and over 1000
clients.
Q
How do I contact Thame Insurance Services?
A
Your can telephone them on: 01844 217708 or
Email address: Julie@thameinsurance.co.uk
Q
Who do I contact if I have an ongoing claim with Pet Protect?
A
Please let Christine know at Dogs for the Disabled as soon as possible. This means we
can make sure the claim is processed and cleared before changing your policy to the
new one.
Q
If I have any questions or queries in relation to my dog’s new insurance policy who do I
contact?
A
In the first instance you would contact Thame Insurance Services, but if it is not resolved
or you need any further advice, please contact Christine on 01295 759801 or Tracy on
01295 759803.