Data quality assessment in health care: a 365-day chart review of inpatients’ health records at a Nigerian tertiary hospital Adeleke IT*a, Adekanye AOb, Onawola KAb, Okuku AGc, Adefemi SAd, Erinle SAe, Shehu AAa, Yahaya OEa, Adebisi AAa, AbdulGhaney OOa, Ogundiran LMa, Jibril ADf, Atakere MEf Achinbee Ma, Abodunrin OAa, Wasagi MHa a Department of Health Information, b Department of Surgery, c Department of Haematology & Blood Transfusion,d Department of Family Medicine, e Department of Radiology, f Department of Obstetrics and Gynaecology, gFederal Medical Centre, Bida Key words: clinical documentation, data quality, discharge summary, quality assurance patients’ health records, *Correspondence: Adeleke, Ibrahim Taiwo Department of Health Information Federal Medical Centre Bida Preferred Postal Address: c/o Abu Mu’adh P.O. 207, Bida Niger State E-mail: ibratadeleke_aliseyin@yahoo.com Mobile Number: +234 8034229146 +234 8056503465 1 ABSTRACT Background: Health records is essential to good health care and its quality depends on information entered by health professionals authorized to provide care and responsible for documenting that care. Regular analysis of documents in the health records should be performed to manage its content so it fulfills its purposes. This study assessed the quantitative and qualitative properties of inpatients’ health records at Federal Medical Centre, Bida in 2009. Methods: Health Records of 780 (9.2% of 2008 hospital discharges) patients amongst those who were admitted and discharged between January 1st and December 31st 2009 were randomly selected and reviewed to assess documentation quality of healthcare providers. A 23-point health records review form by the World Health Organization as modified by the authors was used as the review tool Results: A total of 733 (94.0% of selected records) folders were reviewed which comprised of maternal related cases (336, 45.8%), paediatrics records (178, 24.3%), NHIS records (22, 3.0%) and 197 (26.9%) other specialties. The sample size represented the discharge patterns of the hospital in the review year. Documentation performance ratings was highest at 98.5% for promptness in documenting care within the first 24 hours of admission, was fair at 58.8% for entry of unit numbers on every page of case notes and very poor at 13.0% for writing discharge summaries. In all, surgery cases were mostly (100%) documented within 24 hours, maternity cases were more consistent (80.7%) in patient’s naming of case notes and ordering (91.1%) for laboratory investigations while medical cases were more coherent (68.4%) in unit numbering of case notes and perfect (94.3%) documentation of discharge summaries. Four hundred and fifty five (62.1%) folders were chronologically arranged, 452 (62.3%) folders tagged and a modest majority (591, 80.6%) of the folders were analyzed and coded. Conclusions: No major data quality problems was revealed with the exception of irregular entries of unit numbers and poor culture of completing discharge summary forms which may pose threats to effective clinical coding and in effect, administrative data. However, when discharge summaries were written, they were perfectly documented. To further improve data quality in the hospital, establishment of a statutory Clinical Documentation Improvement Program (CDIP) will be necessary for periodical review, existing routine review needed to be strengthened and documentation processes monitored by senior officers. Major limitations in the study include small records sample size and non-case focused nature of the study. A more robust and case management focused data quality improvement studies would be worthwhile in future 2 INTRODUCTION Health record is a compilation of pertinent facts of a patient’s life and health history, including past and present illness (es) and treatment (s), written by the health professionals contributing to the patient’s care. It must be compiled in a timely manner and contain sufficient data to identify the patient, support the diagnosis or reasons for health care encounter, justify the treatment and accurately document the results. [1] It is the visible evidence of what the hospital is accomplishing. The health record for each patient is a compendium of critical material about the patient’s medical condition and the actions taken to treat the individual. Therefore, it is strongly required that accurate and timely documentation be provided for each patient on each contact with a health care provider. [2] Since it is one of the foundation blocks of any health institution, it must be comprehensive and effective to bear the scrutiny of auditors or attorneys. [2] It has often been said that an adequate health record indicates adequate care, and conversely, a poor health record indicates poor care. It may be possible for a complete and thorough record to exist for a patient who received poor care, but the reverse is more likely to be true. A patient may have received adequate care, which is poorly documented. [1] The quality of health records depends on information entered by health care professionals authorized to provide care and responsible for documenting that care. The term ‘data quality’ refers to characteristics and attributes of the data, specifically: accuracy, accessibility, comprehensiveness, consistency, currency, definition, granularity, precision, relevancy, and timeliness. [3] Problems with data quality make the health record linkage process cumbersome, unreliable, and of little value to organisations, providers, and patients [4] The information contained in the record is essential, but the process of documenting is often a secondary priority of health caregivers. A busy physician may inadvertently record a progress note in the wrong patient’s health records. A nurse may get a call to assist a patient and forget to record medication given to another patient. [1] The value of health records chart is ultimately dependent on their completeness and accuracy in depicting patient information, which may vary with physician-patient communication, patient’s condition and physician’s documentation styles. It is also true that coder variability in coding diagnoses and procedures may be related to the inadequacy of coder’s training and experience however, physician’s documentation may also impede accurate interpretation of medical charts by coders and consequently the validity of administrative data [5]. In Nigeria, dictation and manual systems are still dominant feature in health records production since electronic health records or radical health information systems has not been widely adopted [6] and where adopted, has not been radically implemented. When dictation or manual system is used, the process of producing accurate health records depends on the providers’ record keeping practices [7]. It has been established that patient’s health records review has improved how well medical house officers document care in charts [8], has impact on the quality of health record documentation [9] and enhances communication among health care team which had resulted in improvement in patient’s care. [10] Health records review offers an attractive mechanism for evaluating clinical competence because of its ease of implementation relative to other methods. [8] 3 The World Health Organization (WHO) specifies leadership responsibility for documentation and data quality as follows: health care administrators/managers, senior doctors who are to ensure junior doctors record clinical data accurately and in a timely manner, senior staff in departments such as laboratory, radiology, community nursing, physical and occupational therapies, and social works. Most importantly, senior members of health information departments are to ensure adequate documentation analysis, assemblage and assessment in order to guarantee health record’s completeness, availability and accessibility. [11] Therefore, health care institutions must facilitate a process of qualitative and quantitative assessment of patients’ health records in order to ensure that they meet purposes to which they are initiated. Improving the quality of healthcare data in the patients’ health records can impact management’s decision making in many ways [12] including; impact on health economics, patient safety whilst undergoing care, evidence to support clinical decision making through healthcare research, information provided to patients on their illness and care and effectiveness of clinical care pathways Regular analysis of the document in the health record should be performed in order to manage the content of the health record so it fulfills its purposes of good patient care information systems. The responsibility of ensuring such a quality patient care information creates a challenge to the health record systems in a complex and ever changing health care delivery system. [1] Regular chart reviews are ongoing in the Department of Health Information albeit, the quest to put research-based professional-cum-scientific approaches for data quality improvement propelled this study. 4 METHODS: Objective of the Study: The objective of the study is to assess the quantitative and qualitative properties of inpatients’ health records at Federal Medical Centre, Bida Niger State Nigeria. Setting: The study was carried out using selected discharged folders of patients from all the 13 wards of Federal Medical Centre, Bida which were grouped according to specialties for data clarity and brevity without any loss of linkage to source. These specialties include: medicine, surgery, obstetrics & gynaecology, paediatrics, psychiatry and accident & emergency. All wards were represented in data abstraction even with the sampling methods employed. Study Materials: Health Records of patients who were admitted and discharged between January 1st and December 31st 2009 were reviewed. A health records review form by the World Health Organization [11] as modified by the authors was used as the review tool. It has 23-point review questions which evaluate some qualitative and quantitative properties of administrative and clinical documentation in the patients’ health records. Items evaluated include: promptness of documentation by contributors, clinical quality and detailing, laboratory investigation orders, discharge decisions and follow up plans and finally, issues of assembly and discharge analysis and clinical coding. A five-point score rating was used to measure documentation performance. Cases with 90% and above rate are regarded as excellent performance, 7089% as very good, 60-69% as good, 40-59% as fair and below 40% as poor documentation performance. Reviewers attach yes or no ratings to each of the questions. Review Sessions: The review took place between November 2009 and June 2011. Nine of us AIT, SAA, YOE, AAA, AOO, OLM, AM, AOA and WMH participated in the weekly generation of discharged case lists directly from the hospital daily ward statement forms in the Department of Health Information. We also participated in systematic random sampling for selection, case retrieval and filing of selected records. We monitored and participated in chart review and data abstraction. AIT entered abstracted data onto SPSS. All the reviewers are health information management professionals who have at one time or the other worked in the Clinical Coding Unit of the Department. There, routine charts review are done for assembly and discharge analysis and subsequent coding and indexing which must have added value to reviewers’ formal training. The review team had weekly meetings to select 15 discharged patients’ health records each due to the time-consuming nature of the review exercise and to avoid boredom in review and abstraction. This gave a total sampling size of 780 records which amounted to 9.2% of the average annual discharges in the hospital using year 2008 Annual Statistics. [13] AIT, SAA, and YOE peer-reviewed the works of the seven other reviewers and at every point called their attention to omitted or committed errors. The sessions continued uninterruptedly for the first eight months. Since the beginning of the 9th month, there was reduction in the number of records reviewed per week. In all, the review was done for all the discharged records in the 52 weeks in the year 2009 but, the review sessions extended to 85 weeks (November 2009 to June 2011). 5 Statistical Analysis: The statistical software SPSS 17.0 by SPSS Inc an IBM Company (2007) was used for data analysis. Analysis done include: simple frequency table, cross tabulation, bar chart, mean and standard deviation Ethical Consideration: The ethical approval to conduct this research was granted by the Research Ethics and Review Committee of Federal Medical Centre, Bida. It is noteworthy here to declare that it was difficult to obtain consent from individual patients who were the subjects of the records. Although, ethical requirements demand that patients should give explicit consent for their records to be used in research, local research ethics committees have the discretion to approve such research and journals to publish the findings when access to the health record is essential for the completion of the research and consent is not practicable. [14] However, all direct identifiers of patients were removed before data abstraction and subsequent transfer of information onto the computer system. As such, all records were anonymized. The only possible but difficult identifier for information hackers to access left in the abstraction was unit number which was used to track duplication and monitor abstraction processes. It is difficult because, only trained and licensed health records officers participated in the abstraction and non-professionals and unauthorized users cannot gain access to the health records library where such numbers are used to trace patients’ health records. In addition, the patient’s unit number is nowhere displayed in the study and its final analysis. As such, all patients’ health records were de-identified before, during and beyond the study. When information is de-identified, all personal characteristics have been stripped so it cannot be later constituted or combined to reidentify the individual. [15] 6 RESULTS Demographic patterns of abstracted records Seven hundred and thirty-three folders were abstracted out of 780 folders projected, giving an overall analyzable rate of 94.0%. The 47 folders not abstracted were actually selected as they satisfied abstraction criteria but, were not found on shelves as at the time of abstraction. Further search efforts revealed that some patients who were the subjects of the folders were on admissions and that some folders were out of shelves for administrative and evaluation purposes. Twenty-one (2.9%) of the folders experienced more than one hospitalizations in the period under review meeting eligibility criteria twice or more. This might also be due to transfer across wards (e.g. from A&E to Male Surgical wards). Good to note is that 22 (3.0%) of the folders were folders of patients under National Health Insurance Scheme (NHIS). Abstracted records across wards (in specialties) were; Obstetrics & Gynaecology (336, 45.8%), Paediatrics (178, 24.3%), Accident & Emergency (140, 19.1%), Medicine (38, 5.2%), Surgery (30, 4.1%), Psychiatry (10, 1.4%) and Amenity (1, 0.1%). This virtually represents the actual situation in the hospital as evident from the hospital discharges in the year under review (2009). Obstetrics & Gynaecology recorded 38.6% of total discharges, while Paediatrics recorded 23.1%, Accident & Emergency 23.7%, Medicine 6.5%, Surgery 6.4%, Psychiatry 1.0% and Amenity 0.7% respectively. [16] The abstraction covered all the 52 weeks in year 2009 as cases discharged in all these weeks were represented in the abstracted data with week 7 having the highest (27, 3.7%) and week 28, the lowest (4, 0.5%). Similarly, majority (436, 59.5%) of the subjects of the folders abstracted spent between one to five days on admission while only 2 (0.3%) had their stay above 90 days. The mean length of stay and standard deviation were 2.63 and 1.8 respectively Table 1: Data Reliability, Consistency and Responsibility for care Frequency Documentation Standards fulfilled (%) Records documented by clinicians within the first 24hrs of admission 722 98.5 Nursing care plans documented within the first 24 hrs of admission 628 85.7 Patient's name properly documented in first page of all continuation sheets 551 75.2 Unit number recorded in first page of all continuation sheets 431 58.8 Progress notes documented daily 673 91.8 Progress notes duly signed with dates daily 646 88.1 Investigation order forms duly signed with dates 529 72.2 7 Table 1 above shows issues of responsibility for care such as proper documentation with signatures within the first 24hours by nurses and doctors. As much as issues of consistency in documentation; like continuous naming of progress notes, and daily documentation of events of care. Degree of documentation performance ranges from highest 98.5% for documentation by clinicians in the first 24 hours of admission to 58.8% for documentation of unit number at every page of the case notes. The overall performance as observed was encouraging. Table 2: Clinical Detailing and Quality Assurance Documentation Standards Frequency fulfilled (%) Records contains past medical history Provisional diagnosis documented in the records 643 87.7 Investigation order forms duly filled 617 84.2 Discharge notes recorded Discharge summary completed Discharge summary contains summary of hospitalization Discharge summary contains treatment and medication administered 641 87.4 95 13.0 691 94.3 91 95.5 90 94.7 Discharge summary contains follow up details 89 93.7 From Table 2 above, important clinical processes such as history of patient’s past medical history, working or provisional diagnosis, proper order of investigation forms and relevant notes on discharge were properly documented in most of the abstracted records (87.7%, 94.3%, 84.2% and 87.4% respectively). However, discharge summary was not completed for the highest majority of the abstracted inpatients’ records as only a few (95, 13.0%) of all abstracted folders contained discharge summary. In spite of this, it is evident that the few records with discharge summary were correctly and properly documented. For revelation, all the three subsections of the discharge summary notes analyzed were excellently performed: summary of hospitalization (95.5%), treatment and medication (94.7%) and follow up details (93.7%). 8 Table 3: Essential Documentation by Specialties/subspecialties Ward A&E Amenity Medicine Obst & Gynae Paediatrics Psychiatry Surgery % Documented within 24hrs 97.9 100 97.4 % Patient's name properly documented 75.7 0 68.4 99.1 98.3 90 100 80.7 65.7 80 76.7 % Unit number % duly Discharge documented Summary 58.6 7.1 0 100 68.4 18.4 61.9 49.4 60 70 % Principal diagnosis documented in discharge summary 90 100 100 % Investigation Orders properly documented 71.4 100 84.2 94.3 88.2 0 85.7 91.1 83.1 40 86.7 15.8 9.6 0 23.3 Subspecialty distribution of quality documentation is depicted in Table 3 above and Figure 1 below. Folders on surgical cases were mostly documented (30, 100%) within 24 hours while psychiatric cases faired the least (9, 90%). Obstetrics and Gynecological cases were more consistent (271, 80.7%) in patients’ naming at every page while surgical cases were most coherence (21, 70%) in identifying patients’ unit number at every page. Adequate completion of discharge summary was not given priority at all, as surgical cases which recorded the highest led poorly with 23.3% and there was no discharge summary at all amongst psychiatric cases. However, those few cases that contained discharge summary were wholesomely completed (e.g. principal diagnoses recorded in all medical cases with discharge summary). Obstetrics & Gynaecology department ordered laboratory investigations more often (306, 91.1%) and endorsed with date (259, 77.1%) than any other department, while psychiatric department ordered least (4, 40%) for laboratory investigations. Figure 1: % Completed Discharge Summary across Specialties 23.3 Surgery 0 Psychiatry 9.6 Paediatrics 15.8 Obst & Gynae 18.4 Medicine 7.1 A&E 0 5 10 15 % Compliance 9 20 25 Table 4: Discharge, Assembly Analysis and Clinical Coding Documentation Standards Frequency fulfilled Case notes chronologically arranged in the folder Case folders tagged Discharge analysis and clinical coding done (%) 455 62.1 457 62.3 591 80.6 Although most patients’ health records were somewhat chronologically arranged (455, 62.1%) and tagged (457, 62.3%), majority of them were analyzed and properly coded (591, 80.6%) before being subsequently return to the filing areas 10 DISCUSSION Some patients’ health records could not be found for data abstraction due to posttreatment patients’ requests which must be obliged and inpatient re-admissions during the review period. The rate of unseen records was low (6.0%) and did not in any way compromise the validity of the study. The records sample size projected for the entire hospital (780, 9.2% of 2008 Annual Discharges) and the actual records reviewed (733, 7.9%) was too small to generalize the actual hospital documentation performance and to ensure quality. This makes our study consistent with the limitation reported by Baker JG et al [17] that 12% record sample size was not large enough to ensure quality for the entire studied mental division. Our study cut across all services including all specialties and subspecialties in the hospital. It is an improvement on the study by O’Neil et al [18] where only one service was examined. In our study, records of maternal related healthcare constituted almost half (336, 45.8%) of the total reviewed records, children almost one quarter (178, 24.3%) and records of those who participate in the ongoing Federal Government healthcare initiative –National Health Insurance Schemes were 22 (3.0%) of the whole sample. Generally, our findings depict consistency and promptness in documenting care, featuring past medical history and making provisional diagnoses across specialties. This is consistent with the findings by Durkin et al [2] where there are more consistent findings in the various categories of documentation requirements. It is contrary to the findings by Gunninberg et al [19] where the quality of documentation in patient record is generally poor. However, our study revealed that laboratory investigation orders were not consistently signed when ordered, writing of patients’ unit number was somewhat done and discharge summaries were largely not documented. Non-signing of investigation forms ordered might mean not taking full responsibility of care and the somewhat entry of unit number tend to lead to loss of personal records of individual patient. The unit number is even the unique identifier that distinguishes one patient from the other especially in the study setting where more than one members of a family share the same names. Non-completion of discharge summary is contrary to standards as identified by Kind & Smith [20]. Irregular entry of unit numbers and non completion of discharge summaries which signify incompleteness of medical charts may constitute majorly to suboptimal valid administrative data for management’s decisions making [5] It has been established from our findings that surgeons were more prompt in documentation and were better than others in the usage of discharge summaries. Physicians were better in the completion of discharge summaries and gynaecologists mostly ordered laboratory investigations. However, we discovered that paediatricians faired averagely in all aspects and psychiatrists don’t write discharge summaries and they ordered less laboratory investigations 11 Our study discovered that case notes content of patients’ health records were not always chronologically arranged and tagged. Reasons for the less tagged notes might be due to recurrent out-of-stock of file tags in the hospital’s central stores. The Clinical Coding Unit of the hospital where assembly and discharge analysis are done requires to be humanly strengthened in order to effect proper arrangement of case notes. The fact that clinical coding process is ongoing tended to show a level of improvement in health information management as that of a tertiary hospital in Nigeria. By standard, every discharged case deserves coding analysis as it plays an important role in determining reimbursement for healthcare facilities [21] and improves clinical research. Clinical coding processes in the hospital could better be done if all discharged cases were analyzed and coded. In the overall, our findings demonstrate that documentation standards were well adhered to except in the entry of unit numbers across notes and the completion of discharge summaries though, the completed few were close to perfection. However, given the discharge summary’s pivotal communication role in healthcare transitions, even a small frequency of omitted patient discharge condition information is a concern and may influence patient safety. [20] How much more of the existing gaps in the discharge summaries in our findings. Also, non-usage of the discharge summaries has rendered useless; the huge investment by the hospital authority in the production of discharge summary forms in dozens of thousands. This may mean non-compliance to theories of economics and financial management. Our findings revealed that regular hospital-wide comprehensive assessments of both qualitative and quantitative properties of patients’ health records in terms of Clinical Documentation Improvement Program (CDIP) [22] will further reveal other areas of inconsistencies with documentation standards as specified by Kind & Smith [20]. In addition, the authorities need to support financially, the technical capacities of the reviewer team as it is capital intensive. Financial constraints might impede [9] such regular and comprehensive hospital-wide reviews. This program will improve how well clinicians and other contributors document care in the charts [8] [23], impact positively on the quality of patients’ health records [9], enhance communication amongst health care teams, improve patients’ care [10] [22], leads to higher reimbursement [22] and evaluate the competence of clinicians and clinical support professionals and other hospital staff [7] Healthcare providers in this hospital are dedicated to quality documentation of care in the patients’ health records. However, there is observed indifference in their entry of patient’s unit number and in completion of discharge summary forms which is an essential component of the patient’s health records and a pointer to what decision the administration takes. 12 CONCLUSION & RECOMMENDATIONS Our study did not reveal any major data quality problems per se with the exception of irregular entry of unit numbers and poor culture of completing discharge summary forms which may pose threats to effective clinical coding and in effect, administrative data. However, when discharge summaries were written, they were perfectly documented. A statutory Clinical Documentation Improvement Program (CDIP) will be necessary for holistic periodical review of chart documentation in the patients’ health records to improve data quality in the hospital. In the same vein, the routine chart review in Clinical Coding & Indexing Unit of the Department of Health Information would need to be strengthened. More so, all contributors to the medical chart in the patients’ health records would require orientation and re-orientation in health data quality through the existing continuing education programs of the hospital and mentorship role of their senior colleagues. Major limitations in our study include the not too large sample size and that the study only focused quantitative and data qualitative properties of the patients’ health records with the exception of target indices like case management. A more robust and case management-focused data quality improvement studies will be worthwhile in future 13 Authors’ Contributions: All of the authors read and approved the final manuscript. 1. AIT conceived of the study, initiated the design, handled data entry and participated in recruitment of records, chart review, data abstraction, coordination, analyzed the data and drafted the manuscript 2. AAO participated in study design, data analysis, coordination and revised the manuscript 3. OKA participated in study design, data analysis coordination and revised the manuscript 4. OAG participated in study design, data analysis coordination and revised the manuscript 5. ASA participated in study design, data analysis coordination and revised the manuscript 6. ESA participated in study design, data analysis, coordination and revised the manuscript 7. SAA participated in study design, selection of records, records review, data abstraction, and revised the manuscript 8. YOE participated in study design, recruitment of records, records review, data abstraction, and revised the manuscript 9. AAA participated in study design, selection of records, data abstraction, and revised the manuscript 10. AOO participated in study design, selection of records, data abstraction, and revised the manuscript 11. OLM participated in study design, recruitment of records, data abstraction, and revised the manuscript 12. JAD participated in study design, data analysis, coordination and revised the manuscript 13. AME participated in study design, data analysis, coordination and revised the manuscript 14. AM participated in study design, recruitment of records, records review, data abstraction, and revised the manuscript 15. AOA participated in study design, recruitment of records, data abstraction, and revised the manuscript 16. WMH participated in study design, recruitment of records, data abstraction, and revised the manuscript ACKNOWLEDGEMENT The authors wish to thank NM Amari and DI Adeoti of the Department of Health Information for their assistance towards the tail end of chart review and data abstraction. 14 Authors’ Affiliations: 1. AIT is a Principal Health Records Officer and Coordinator, Department of Health Information Federal Medical Centre, Bida. He holds HND in Health Information Management from UCH Ibadan 2. AAO is a Consultant Urologist and Head Department of Surgery Federal Medical Center, Bida. He holds MBBS and a Fellow West African College of Surgeons 3. OKA is a Principal Medical Officer with bias in Urology with the Department of Surgery Federal Medical Centre, Bida 4. OAG is a Consultant Haematologist and Medical Director/Chief Executive Officer Federal Medical Centre, Bida. He holds MBBS, a member of NIM and a Fellow, National College of Pathologists 5. ASA is a Consultant Family Physician with the Department of Family Medicine Federal Medical Center, Bida. He holds MBBS, a fellow of both West African College of Physicians and National College of General Practices 6. ESA is a Consultant Radiologist, Head Department of Radiology and the Head of Clinical Services Federal Medical Centre, Bida. He holds MBBS and fellow of both National Medical College of Radiologists and West African College of Surgeons 7. SAA is a health information management professional with the Department of Health Information Federal Medical Centre, Bida. Studies Health Information Management at UDUTH Sokoto 8. YOE is a Health Records Officer with the Department of Health Information Federal Medical Centre, Bida. He holds HND in Health Information Management from UITH Ilorin 9. AAA is a health information management professional with the Department of Health Information Federal Medical Centre, Bida. He holds HND in Health Information Management from UITH Ilorin 10. AOO is a health information management professional with the Department of Health Information Federal Medical Centre, Bida. He holds HND in Health Information Management from UITH Ilorin 11. OLM is a health information management professional with the Department of Health Information Federal Medical Centre, Bida. He holds HND in Health Information Management from UITH Ilorin 12. JAD is a Registrar in training with the Department of Obstetrics & Gynaecology Federal Medical Center, Bida. He holds MBBS 13. AME is a Registrar in training with the Department of Obstetrics & Gynaecology Federal Medical Center, Bida. He holds MBBS 14. AM is a health information management professional with the Department of Health Information Federal Medical Centre, Bida. 15. AOA is a health information management professional with the Department of Health Information Federal Medical Centre, Bida. He holds HND in Health Information Management from UITH Ilorin 16. WMH is a health information management professional with the Department of Health Information Federal Medical Centre, Bida. He holds HND in Health Information Management from UDUTH Sokoto 15 References 1. Huffman EK. Medical Record Management (Ninth Edition). Berwyn, Illinois: Physician’s Records Company, 596-597 p. 2. Durking N. Using Records Review as a quality Improvement Process. Home Care Nurse. 2006; 24(8): 492-502 3. 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