BLANCO COUNTY OFFICE OF EMERGENCY MANAGEMENT MEMORIAL DAY 2015 RAIN EVENT (Federal Disaster Declaration 4223 DR TX: Texas Severe Storms, Tornadoes, Straight-Line Winds and Flooding) AFTER ACTION REPORT, JUNE 11, 2015 I. Executive Summary A major flood event involving the Blanco and Little Blanco Rivers occurred in southern Blanco County, Texas during Memorial Day weekend, 2015, which resulted in the loss of 3 persons, substantial damage to approximately 25 homes and other structures, many recreational vehicles, destruction of one state highway bridge and damage to several county-maintained low water crossings. Tornadoes were reported during the initial rain fall event, and tornado reports continued for several days in the southern and central areas of Blanco County. Search and recovery efforts were conducted by state-supplied personnel, from multiple agencies, over a two week period. Debris accumulation from river flooding on county rights-of-way is initially estimated at 40,000 cubic yards of vegetation and an undetermined amount of white goods and other debris. Debris removal is being finalized at the time of this report. II. Overview Exceptionally heavy and unseasonable rainfall occurred in Texas, beginning early in 2015 and peaked in the month of May. May, 2015 is now recorded as the wettest on record with 8.81” of rain recorded in the central Texas region. Year to date rainfall in Texas is slightly over 20 inches or approximately 9.6” above average. Rainfall recorded in the City of Blanco for the May 24th – 25th twenty four hour period totaled over 11 inches. The damage resulting from this flooding event was devastating, and cost from this disaster exceed $1million, and damage assessment remains ongoing as we attempt to capture more accurate data. On the evening of Saturday, May 23 and into the early morning of Sunday, May 24, 2015 significant rainfall occurred in southern Blanco County, resulting in a rapid rise in the water levels in the Blanco and Little Blanco Rivers. Low water crossing rapidly became impassable resulting in several vehicles being carried downstream, and entrapping several drivers and vehicle occupants. River levels continued to rise throughout the night and early morning hours and the Blanco River crested in San Marcos at over 42 feet, compared to a previously recorded record high of 33 feet. Heavy rain showers continued, intermittently for several days during the following week. The Blanco County Sheriff’s Office began receiving reports of rising water at a number of low water crossings on county roads during the late afternoon and early evening. At approximately 7 pm on May 23, an emergency operations communications center and command post was established at the Blanco Fire Station and calls for service for citizens were routed to, and responders were dispatched through this office. Local capabilities for rescue and recovery were overwhelmed and a disaster declaration was issued by the Blanco County Judge. State officials concurred and an existing declaration (initially dated May 10) was expanded to include Blanco and other counties downstream of the Blanco River. A federal disaster declaration followed. 1 BLANCO COUNTY OFFICE OF EMERGENCY MANAGEMENT MEMORIAL DAY 2015 RAIN EVENT (Federal Disaster Declaration 4223 DR TX: Texas Severe Storms, Tornadoes, Straight-Line Winds and Flooding) AFTER ACTION REPORT, JUNE 11, 2015 The Blanco County Office of Emergency Management (OEM) operationalized its Incident Command structure and subsequently established an Emergency Operations Center at a remote location, leaving the command post and communications center in place at the fire station. A second command post was created in the western area of the county to manage assets assigned there. Additional resources were secured from the Texas Division of Emergency Management including Texas National Guard Troops, Texas Interstate Fire Mutual Aid System, Texas A & M University Texas Forest Service, Texas Department of Public Safety Highway Patrol, Texas Task Force 1 and Texas Search and Rescue Volunteers. Blanco County received 18 reports of missing persons during the course of the event. Fifteen were eventually located and verified to be safe; three persons lost their lives as a result of the flooding disaster. Sheltering operations were established the first night of the event by a group of volunteers at the Gem of the Hills center in Blanco who provided shelter for over 50 evacuees. These local volunteers were subsequently supported by American Red Cross workers and over the extent of the search, rescue, and recovery activities they provided sleeping space, toilet and shower facilities over 40 TEXSAR and 20 TIFMAS volunteers. The shelter volunteers also coordinated, and/or prepared meals three times daily for all of the personnel deployed to Blanco County, other VOAD personnel, EOC staffers and any others needing a hot meal. Search and rescue / recovery efforts were conducted by Blanco and Johnson City fire department personnel and were augmented with the arrival of additional personnel deployed by the state operations center (Texas Task Force 1, Texas State Guard, TIFMAS, and DPS). Search and recovery activities continued for two weeks after the initial flooding event, with volunteers searching the entire length of the Blanco River and the eastern half of the Little Blanco River. At that time all known missing persons were accounted for, and search activities were suspended. Five fire engines staffed by TIFMAS volunteers, each a paramedic-level medical responder, were stationed at Henly, Texas in an unmanned fire station offered to us for our use. This allowed rapid fire and EMS response in eastern Blanco County, where ordinary response would have been significantly delayed due to the RM 165 bridge damage preventing direct access from the City of Blanco. Blanco County curtailed full scale emergency operations by June 1st, including the release of all TDEM-supplied assets (TIFMAS, TAMU/TFS personnel), but continued in operational status with 2 BLANCO COUNTY OFFICE OF EMERGENCY MANAGEMENT MEMORIAL DAY 2015 RAIN EVENT (Federal Disaster Declaration 4223 DR TX: Texas Severe Storms, Tornadoes, Straight-Line Winds and Flooding) AFTER ACTION REPORT, JUNE 11, 2015 added staff in the Office of Emergency Management. These personnel are responsible for reviewing and reconciling personnel rosters, documenting equipment utilized and conducting meetings with representatives of state and federal disaster specialists. The county also began the process of contracting with debris removal firms and debris contractor monitor firms in order to remove storm-related debris from county road rights-of-way. Blanco County OEM will continue in this recovery mode until the debris contactors have completed their work, county and state road and bridge work is substantially complete and the project worksheets have been approved at the state level and submitted to FEMA for reimbursement. III. After Action Meeting/Report A meeting was held on June 11, 2015 with representatives from each responding local agency and the Texas Department of Public Safety. Comments from Texas A&M Texas Forest Service representatives had previously been solicited and received before their demobilization. Several core competencies were identified and comments from the group were received, as were suggestions for enhancement or improvement in future events. Each of these was assigned a person responsible for constructing changes, and time frames for completion were set where applicable. The matrix developed following the meeting is attached. IV. Significant Lessons Learned Improvements were suggested by the group in several areas, including communications, operationalizing the emergency operations center and establishing incident command activities, managing external resources, section reporting and accountability, and exploring options for computer assisted dispatching for the county. The Matrix developed from comments offered by the group attending our After Action Review is integral to this report. For additional information contact: Chris Liesmann Blanco County Emergency Management Coordinator Telephone: (830) 868-4266 Email: blcomm3@zeecon.com Prepared by: Mike Megna Blanco County Office of Emergency Management Telephone (409) 771 – 1340 Email: mmegna@sbcglobal.net /AARFinalNarrativeReport.doc 3 BLANCO COUNTY OFFICE OF EMERGENCY MANAGEMENT MEMORIAL DAY 2015 RAIN EVENT (Federal Disaster Declaration 4223 DR TX: Texas Severe Storms, Tornadoes, Straight-Line Winds and Flooding) AFTER ACTION REPORT, JUNE 11, 2015 Item No. 1 2 3 Core Capability Observation / Discussion Recommendations Communications External / Interagency (1) Some responders had questions about the primary channel in use for the event; Dispatchers were overwhelmed with calls. It was very helpful to move event radio traffic to Ops channels; It was beneficial to have additional personnel in the dispatch office but crowded & noisy Develop a standing communications plan for emergencies. Investigate a computerized assisted dispatch system for Blanco County. Deploy additional help to SO Dispatch for event-specific radio traffic. Consider a sound partition between dispatchers in SO Communications Center Communications External / Interagency (2) Out - of - area responding agencies used radios which were not all equipped with the frequencies identified for the event by Blanco OEM Communications Internal Daily or more frequent Situation Reports would have been of benefit to SO Communications Improvement / Corrective Action Responsible Party / Agency Completion Date (1) An ICS 205 Communications Plan to be developed for use in the initial phases of an event. (2) CAD products and alternatives (e.g. contracted) will be evaluated (3) Consider an alternative / remote location but with proximity to SO Dispatch for special event / disaster radio comms during an event (1) Ben Oakley + others (2) Blanco County SO, OEM (3) Blanco County SO To Be Determined Create a cache of radios with all necessary / appropriate frequencies which could be issued to external responder leadership for communications with the command post(s) and / or Incident Command Center Acquire additional radios dedicated to external agency use during an event OEM / Emergency Management Coordinator/Staff To Be Determined Distribute interim Sit Reps during each operational period PIO and IC will develop interim reports, primarily when information of use to volunteers, communications and/or elected officials is obtained. Incident Commander & Public Information Officer Include in Annual Emergency Operations Plan Revision 4 BLANCO COUNTY OFFICE OF EMERGENCY MANAGEMENT MEMORIAL DAY 2015 RAIN EVENT (Federal Disaster Declaration 4223 DR TX: Texas Severe Storms, Tornadoes, Straight-Line Winds and Flooding) AFTER ACTION REPORT, JUNE 11, 2015 4 5 6 Event - Specific Customized Communications Triggers for OEM/EOC Activation/Deployment EOC Position Depth / Cross training Updates, Missing Persons, Abandoned / Submerged Vehicles and other information was not widely available There should be some predefined criteria for when the OEM activates an EOC CP. Several EOC positions had only one person identified for the role who consequently worked long hours without rest. Develop custom boards in WebEOC for wide distribution of information WebEOC boards can be created for specific use and populated as information is received, updated when information is verified, and shared across the region with other responders and interested agencies. Incident Commander & Public Information Officer As Needed Identify triggers (1) for establishing CPs to support a confined event (2) for limited activation of EOC (minimal resources) (3) for full activation of county supported EOC Define the trigger points recommended and distribute to all agency heads and SO dispatch; OEM personnel should be contacted by the agency head or dispatch to activate EOC/ICS functions. Future plans should include provisions for a Unified Command when multiple agencies respond and establishing a Joint Operations Center. OEM / Responding Agency Heads ('Chiefs Meeting' Agenda Item) Include in Annual Emergency Operations Plan Revision Identify additional persons to occupy each EOC position / function Identify positions likely to be filled for most emergencies; identify two or more persons for each position; provide job information sheets (FEMA or equiv.) for each person/position; train each person on the duties. OEM ('Chiefs Meeting' Agenda Item); On-going training required to maximize. By September 1st: Identify interested persons and provide job information; training to follow 5 BLANCO COUNTY OFFICE OF EMERGENCY MANAGEMENT MEMORIAL DAY 2015 RAIN EVENT (Federal Disaster Declaration 4223 DR TX: Texas Severe Storms, Tornadoes, Straight-Line Winds and Flooding) AFTER ACTION REPORT, JUNE 11, 2015 7 8 9 External Resource Requests We may have benefited from a mobile command center from Marble Falls PD or from Texas DPS. Consider requesting a selfcontained command and / or communications center such as those in MF or at DPS Request a mobile command / communications vehicle when multiple external resources are requested (e.g. State Guard, TIFMAS, TEXSAR) who may have incompatible communications equipment Search & Recovery Efforts There was inconsistent communication/documentation between various search groups and Operations Section leadership. While all groups' personnel may have been checking in and out on a daily basis, the information reaching the EOC was absent, incomplete or late. Improve daily (or more frequent) reporting from search groups and Operations Section leaders Require all groups be represented at all briefings, and all groups furnish daily rosters of all personnel on site. Incident Commander & Operations Section Chief Include in Annual Emergency Operations Plan Revision Leadership Visibility Incident Command Staff and County Elected Officials were visible, engaged in all activities and supportive of all volunteers Continue practices learned in this event - visible leadership is important to success Maintain EMCs, Elected Officials NA 6 OEM Ad Hoc BLANCO COUNTY OFFICE OF EMERGENCY MANAGEMENT MEMORIAL DAY 2015 RAIN EVENT (Federal Disaster Declaration 4223 DR TX: Texas Severe Storms, Tornadoes, Straight-Line Winds and Flooding) AFTER ACTION REPORT, JUNE 11, 2015 Within the PIO function, identify a single source for maintain / updating / verifying missing persons and / or vehicle data. Ideally all information should funnel through this person / position PIO Ad Hoc 10 Missing Persons / Vehicle Tracking Information on missing persons and missing vehicles was sometimes disorganized, redundant, inaccurate or difficult to locate Consider using WebEOC for this function…a board specific to missing persons and / or missing vehicles can be established for the event. 11 Operations Section Accountability (Comments from TFS Incident Planning Team) TFS stressed the importance of having all facets of the search / rescue / recovery activities accurately reported to the Operations Chief. (Similar to our observations recorded above in Search and Recovery Efforts.) See above (S & R Efforts) See above (S & R Efforts) See above (S & R Efforts) See above (S & R Efforts) Command Post established at Blanco Fire was not sufficiently large, or sufficiently equipped to sustain activity for an extended period of time "Need improvements to the fire station to adequately house and Incident Command/Command Post, i.e. more space, dedicated phone lines, computers, printers, paper, ink AND standby generator, etc." "Develop an emergency response kit" "...preposition cots, bedding, toiletries for initial responders." (Taken from After Action Summary, Blanco FD) Acquire supplies and equipment required to utilized the Blanco Fire Station as a short - to medium term command post or operations center Blanco Fire Department To Be Determined 12 Command Post(s) adequacy 7 BLANCO COUNTY OFFICE OF EMERGENCY MANAGEMENT MEMORIAL DAY 2015 RAIN EVENT (Federal Disaster Declaration 4223 DR TX: Texas Severe Storms, Tornadoes, Straight-Line Winds and Flooding) AFTER ACTION REPORT, JUNE 11, 2015 13 Emergency Power for Command Post at Blanco Fire Station There is no backup power system for the Blanco Fire Station. Had we lost local power, the command post and essential communications would have been taken off-line Acquire a generator for the Blanco Fire Station Investigate funding sources including FEMA or TDEM mitigation grant funds to acquire a generator for the Blanco Fire Station Blanco Fire Department Board, Blanco Fire Chief/staff To Be Determined 14 Incident Command System Training Requirements (Comments from TFS Incident Planning Team) TFS suggested we could use more ICS trained personnel. They also noted that the leaders in this event should be used as the subject matter experts for training, and future events Conduct regular training on various topics or components of ICS - which could be done at monthly meetings - as opposed to full day or multi-day training which might be difficult to accommodate in work schedules. Conduct recurring training on ICS EMC Ongoing 15 Miscellaneous Voice over Internet Protocol at Johnson City City Hall failed Investigate alternative / back up communications system(s) Identify options for redundancy JC OEM To Be Determined 16 Miscellaneous Assistance provided our EOC staff by the TFS IMT was of great benefit Consider requesting an IMT for any catastrophic event Maintain OEM / IC Ad Hoc 8 BLANCO COUNTY OFFICE OF EMERGENCY MANAGEMENT MEMORIAL DAY 2015 RAIN EVENT (Federal Disaster Declaration 4223 DR TX: Texas Severe Storms, Tornadoes, Straight-Line Winds and Flooding) AFTER ACTION REPORT, JUNE 11, 2015 Abbreviations/Acronyms CAD CP Computer Assisted Dispatch Command Post DPS Texas Department of Public Safety EMC Emergency Management Coordinator EOC Emergency Operations Center IC IMT Incident Commander Incident Management Team JC Johnson City MF Marble Falls OEM PIO S&R Sit Rep SO TDEM TEXSAR TFS TIFMAS Blanco County of Office of Emergency Management Public Information Officer Search and Rescue / Recovery Situation Report Blanco County Sheriffs Office Texas DPS Division of Emergency Management Texas Search and Rescue Texas A&M Texas Forest Service Texas Intrastate Fire Mutual Aid System // AAR May Flood Event 9