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SUSAN JONES, BSN, RN
8512 Mallard Creek Road, Donora, NC 28259
Home (704) 345-2169 - Mobile (336) 421-3767
Sjones1921@carolina.rr.com
CAREER PROFILE
A dynamic, organized, and goal-oriented leader with over 10 years’ experience in healthcare. Expertise
in both clinical and administrative management with a strong record of consistently improving
processes, quality, and financial vitality. A results oriented problem solver with an ability to connect
with people, and plan and execute programs and lead diverse teams.
PROFESSIONAL EXPERIENCE
Reedy Hill Hospital, Pinedale, NC
1989-2012
Emergency Services Manager (2010-2013)
Coordinated, managed and supervised 54 FTE’s and oversaw budget of $9 million. Managed business
and clinical operations including compliance, vendor contracts, quality, and patient satisfaction.
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Collaborated with leaders across the system to achieve excellence in clinical outcomes and
improved relationships with internal and external customers and gains in operational efficiencies.
Wait times decreased in the ED by 25% and patient satisfaction rose 80%
Negotiated ED physician group contract and new service agreement resulting in 15% growth in
patients seen annually
Collaborated with nursing leaders across the facility in the development and implementation of
processes to ensure CMS compliance in the top 10 percentile nationally.
Worked with facility leaders to improve hospital throughput and reduce hospital length of stay by
0.5 days.
Participated in the re-accreditation process for Chest Pain Accreditation
Restructured unit management team increasing efficiency of unit operations.
Developed team approach for new hire interview resulting in improved staff satisfaction and
retention.
Clinical Coordinator, Emergency Services (1989-2010)
Managed 45 FTEs. Coordinated activities of nurses, managed schedule, oversaw supply inventory, and
budget
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Assisted Nurse Manager with the development and operational plan for an eight-bed Pediatric ED.
Provided Nursing Supervisor house coverage as needed.
EDUCATION
BS, Nursing, Winston-Salem State University, Winston-Salem, NC