APPROVED
By the decision of
“Kazpost” JSC Board
from "____________ 2014,
Protocol № _____
CONSIDERED BY
the Board of Directors of
"Kazpost" JSC
of "___" __________
2014, Protocol № _____
Report on the adherence to the principles of corporate governance, enshrined
in the Code of Corporate Governance of "Kazpost" JSC, the first half of 2014
Astana,2014
1
Contents
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
Information on compliance with the principle of protecting the
rights and interests of the Sole Shareholder
Information about the principles of effective management of the
Company's Board of Directors and the Board
Information about the principle of independent activity of the
Company
Information about compliance with the principle of transparency
and objectivity of information disclosure about the Company
Information about the principle of legality and ethics
Information on the principle of effective dividend policy
Information about the principles of effective personnel policies
Information on the principle of protection of labor and the
environment
Regulatory policy of corporate conflicts and conflicts of interest
Information on the principle of responsibility
2
3
3
4
5
6
6
7
9
11
12
Report on the adherence to the principles of corporate governance of
"Kazpost" JSC for the first half of 2014 includes information on compliance with
the principles contained in the Code of Corporate Governance of "Kazpost" JSC
approved by the order of the sole shareholder - "National Welfare Fund" SamrukKazyna " JSC on March 14, 2013 number 12
1. Information on compliance with the principle of protecting the rights
and interests of the Sole Shareholder
The exchange of information between the "Kazpost" JSC (hereinafter – the
Company) and the Company's sole shareholder - "NWF" Samruk - Kazyna
"JSC(hereinafter - the only shareholder) on an ongoing basis in accordance with
the laws of the Republic of Kazakhstan, the Charter and internal regulations of the
Company. Statutory and organizational and legal documents of the Company
clearly define the relationship of the Company and the sole shareholder provides
accountability of the Board of Directors and executive bodies of the Sole
Shareholder, differentiated competence between the Board of Directors and
executive bodies of the Company. The Board of Directors of the Company
understands the importance of continuous and effective cooperation with the sole
shareholder.
In the first half of 2014 the sole shareholder of the Company considered and
approved the following decisions:
1. Composition of the Board of Directors of "Kazpost" JSC (extract absentee
meeting of the Board of "Samruk-Kazyna" JSC from January 27, 2014 №03 / 14);
2 .Composition of the "Kazpost" JSC Board of Directors (extract absentee meeting
of the Board of "Samruk-Kazyna" JSC on March 14, 2014 №08 / 14).
3. Increase in the number of authorized shares of "Kazpost" JSC offering of shares
in the number of authorized shares, the method and their offering price, the
acquisition of "Kazpost" JSC shares by "Samruk-Kazyna" (extract-person meeting
of the Board of "Samruk-Kazyna" JSC on April 17, 2014 №14 / 14);
4. Approval of the annual financial statements of "Kazpost" JSC for 2013 and the
order of distribution of the net income of the Company, payment of dividends on
common shares and to the amount of the dividend per ordinary share (extractperson meeting of the Board of JSC "Samruk-Kazyna" JSC on April 17, 2014
№14-14);
5. On hearing of the Board of Directors of "Kazpost" JSC following the results of
2013:
1.1. On the implementation the shareholders' expectations and the implementation
of strategic efficiency set out in the Development Plan of "Kazpost" JSC for 2013
and about the development of investment projects;
1.2. On the status of implementation of the Program for the business
transformation of "Kazpost" JSC (extract-person meeting of the Board of "SamrukKazyna" JSC on April 17, 2014 №14 / 14).
3
2. Information about the principles of effective management of the
Company's Board of Directors and the Management Board
The Board of Directors and the Management Board of the Company is based
on the principle of best interests of the Sole Shareholder and is aimed at efficient
implementation by the Company of its goals to improve the efficiency of public
investment policies.
The Board of Directors of the Company shall take all necessary measures to
account for the positions and opinions of the Sole Shareholder, in particular
members of the Board of Directors of the Company is able to receive orders,
decisions of the Sole Shareholder in respect of the Company relating to the
competence of the Board of Directors actively participate in working groups,
committees, the sole shareholder, are active correspondence, and maintain a
dialogue with representatives of the Sole Shareholder.
In the first half of 2014 were 6 meetings of the Board of Directors of the
Company, including 1 - absentee. The meetings discussed 79 issues. Held 6
meetings of the Committee on Internal Audit Board of Directors, 4 meetings of the
Strategic Planning Committee of the Board of Directors of the Company, 3
meeting of the Committee for Personnel and Remuneration of the Board of
Directors of the Company, one meeting of the Committee on Social Affairs, the
Board of Directors of the Company.
The Management Board is a collective executive body of the Company,
provides for the development and the achievement of sustainable growth
performance of the Company, has the right to make decisions on any matters not
within the competence of the Sole Shareholder and Board of Directors, and is
responsible for carrying out the tasks entrusted to it by the Sole Shareholder and
The Board of Directors of the Company.
In the first half of 2014, in accordance with the approved work plan, the
Board of the Company held on 16-person meetings. The meetings discussed 158
issues concerning the current activities of the Company related to the need to make
management decisions on urgent matters of the Company, with the improvement
of the quality of services, the introduction of new business projects, increase the
efficiency and productivity of administrative management, as well as issues related
to the launch and implementation of the Company's transformation program.
Board of the Company approved a number of documents: Procedure for
receiving, processing and cash delivery of EMS, Rules Market research and
analysis of "Kazpost" JSC, Regulations of the Board to modernize (transformation)
"Kazpost" JSC, Charter transformation program "Kazpost" JSC debt management
policy and financial stability of "Kazpost" JSC Methodology development and
application of key risk indicators "Kazpost" JSC and others.
3. Information about the principle of independent activity of the
Company
Financial and economic activity of the Company is based on the property,
economic and financial autonomy. The Company has an independent balance,
printing, stating his name in official and Russian languages. Transactions and
4
relationships between the Company and the sole shareholder made on a normal
commercial basis under the laws of the Republic of Kazakhstan. In order to
implement the strategic objectives for the detailed study of issues for consideration
by the Board of the Company, to develop optimal solutions and advice to the
Board of the Company, established permanent collective bodies - committees
operating under the authority granted by the Board of the Company (The Standing
Committee on the optimization of the network of production facilities Credit
Committee, risk Committee, the Committee on the assets and liabilities, the Budget
Committee, Innovation and Investment Committee, the evaluation group of
customers "Kazpost" JSC evaluation Committee customer groups on agency and
financial services, and others.).
The internal audit service provides the Board of Directors of the Company timely
and reliable information on the status of the functions assigned to the Company.
Given the importance of the organization and coordination of risk management, the
Company operates in the structure of service risk management is ongoing analysis
of the effectiveness of the methods, and the development of new methods for the
identification, measurement (evaluation) and optimize the level of risk.
According to the minutes of official meeting of the Board of Directors of the
Company dated 6 February 2014 (Protocol №01 / 14), decided to take note of the
Report of the risks and changes and additions to the risk map of the Company for
the fourth quarter of 2013.
However, the Board of Directors of the Company dated 17 April 2017
(Minutes №05 / 14) adopted the report on the risks and changes and additions to
the risk map for the first quarter of 2014.
In addition, in order to identify risk analysis of inspection branches. The
results of the analysis are presented for consideration by the Audit Committee of
the Board of Directors of the Company.
Critical issues and secondary zones considered at a meeting of the Board of
Directors April 17, 2014 (Minutes №05 / 14) and 26 June 2014 (Protocol №06 /
14).
Given the importance of the organization and coordination of risk
management, the Company operates in the structure of service risk management is
ongoing analysis of the effectiveness of the methods, and the development of new
methods for the identification, measurement (evaluation) and optimize the level of
risk.
4. Information about compliance with the principle of transparency
and objectivity of information disclosure about the Company
In accordance with the laws of the Republic of Kazakhstan, the Information
Policy of "Kazpost" JSC Regulation on disclosure of information of "Kazpost" JSC
Action Plan to ensure information transparency and disclosure "Kazpost", the
Company shall complete and timely placement of publicly available information
on their activities, including the financial situation, economic indicators, ownership
and management structure, as well as take on a number of additional disclosure
obligations.
5
Information security placed materials for public inspection by the Regulation
on the definition and protection of information "Kazpost" JSC constituting
commercial, official and otherwise protected by law secret.
In accordance with the methodology of diagnosis of corporate governance in
the legal entities, more than fifty percent of the voting shares directly or indirectly
owned by "Samruk-Kazyna" JSC, approved by the decision of the Board of
"Samruk-Kazyna" JSC June 19, 2012, Minutes №27 / 12, on the Company's
corporate website (www.kazpost.kz) on an ongoing basis the placement and update
the required information. All the activities and significant events of the Company
accompanied by the release of press releases and news reports.
In addition, the Company promptly and fully discloses the consolidated
financial statements. In the terms established by the legislation of the Republic of
Kazakhstan, the Company provided accommodation financial reporting on the
Internet resource of the Depository Financial Statements (www.dfo.kz).
In the framework of implementation of paragraph 7 of section 3 of the Sole
Shareholder Expectations for 2014, in order to provide all necessary information
about the Company's activities and bringing the members of the Board of Directors
of timely and clear information and decision on the basis of their quality and
timely decisions, the Company developed and is available on a monthly basis
standardized report to the Board containing interim financial statements, review of
key projects, information on important events of the Company.
One of the sources of information to stakeholders is the Company's Annual
Report.
In the first half of 2014 carried out the collection of relevant information and
the formation of the Annual Report of the Company following the results of 2013
(hereinafter - the Report). The report is prepared according to the guidelines GRI
(3.1). This integrated set of information can reveal many aspects of the Company's
operations, which are sometimes outside of the final report, significantly increases
the information richness and quality of the document. The report contains key
performance indicators of the Company required by best practices for corporate
annual reports, as well as information on the sustainable development of the
Company. Report Contents is defined in accordance with the key aspects of the
Company's development strategy, describes some directions of development, but
also includes information about the plans and opportunities that need to be
implemented in the short term.
The Report pre-approved by the decision of the Board of the Company on
April 1, 2014 (Minutes №09) and approved by the Board decision of the sole
shareholder dated 29 May 2014 (Protocol №26 / 14).
5. Information about the principle of legality and ethics
The Company carries out the activity, recognizing the supremacy of the
Constitution, laws and other normative legal acts of the Republic of Kazakhstan,
the generally accepted principles of business ethics, of the Charter "Kazpost" JSC,
the Code of the "Kazpost" JSC Corporate Governance, avoiding personal decisionmaking officials and other employees of the Company.
6
Company's internal documents are developed based on the requirements of
the legislation and standards of corporate and business ethics. Relations between
the sole shareholder, members of the Board of Directors and the Management
Board are based on mutual trust and respect.
In order to create a unified corporate culture of the Company's Code of
Business Conduct is designed Workers (hereinafter - the Code). Given that the
Code was approved in 2009, in the first half of 2014 the works on its actualization
in terms of determining the requirements for professional conduct in accordance
with accepted principles in the relationship between employees, customers,
business partners, government officials, the media, the order communication and emails, as well as requirements for the appearance of the Company's employees,.
In order to comply with the principle of transparency in the recruitment
process, the decision of the Board of the Company on April 1, 2014 (Minutes №
09/14) approved the Regulation on the Qualification Commission "Kazpost" JSC.
On a permanent basis in hiring is conducted to familiarize newly hired
employees with basic internal regulations of the Company, in particular, the Code
of Business Conduct and Ethics of "Kazpost" JSC Regulations on the Ombudsman
to "Kazpost" JSC Policy for Work with reports of suspected or known facts of
fraud, abuse and other illegal activities in the "Kazpost" JSC , Policy Against
Corruption in "Kazpost" JSC and others.
In addition, in order to enhance legal literacy workers Legal Department of
the Central Office of the Company on a monthly basis shall communicate to all
departments, as well as branches of the Company reviews the changes in the
legislation of the Republic of Kazakhstan.
6. Information on the principle of effective dividend policy
Principles of effective dividend policy of the Company determined in
accordance with the laws of the Republic of Kazakhstan, the Charter "Kazpost"
JSC principles of corporate governance and other internal documents.
Payment of dividends is governed by the dividend policy of "SamrukKazyna" JSC in relation to subsidiaries, approved by the decision of the Board
of "Samruk-Kazyna" JSC October 2, 2012 (protocol №39 / 12) (hereinafter Policy). The policy contains the procedure for determining the amount of
dividends, the principles for determining the amount of dividends, a minimum
share of their net profits to be distributed as dividends, dividend payment
procedure.
The Company, based on the amount of net income (total income) for the
year and the development needs of production and investment activities,
provides for the payment of dividends to the Sole Shareholder. Conditions for
the payment of dividends to the Sole Shareholder are the presence of net income
(total income) for the year, there are no restrictions on the payment of dividends
provided for in paragraphs 4 and 5 of Article 22 of the Law of the Republic of
Kazakhstan "On Joint Stock Companies" and the decision of the sole
shareholder of the Company.
7
Dividends The Company shall be not less than fifteen (15) percent of the
net income (total income) of the Company, determined on the basis of the
consolidated financial statements prepared in accordance with IFRS.
By the end of 2013 in accordance with the decision of the Board of the Sole
Shareholder of 17 April 2014 (protocol №14 / 14) dividends on ordinary shares by
the Company did not accrue.
7. Information about the principles of effective personnel policies
Salaries, wages and employee motivation.
In the first half of 2014 the Company continued to implement the personnel
policy, including, but not limited to improving the system of remuneration and
motivation of production and administrative staff to improve the quality of
working conditions, the implementation of policies in the area of staff development
and corporate culture of the Company.
Within the framework of an effective construction wage system, material
incentives and staff number of the branches of the Company, carried out to
streamline the wage system and bring the internal regulatory documents of the
Company in accordance with the requirements of the Labor Code of the Republic
of Kazakhstan and the Policy of remuneration and bonuses of employees of
companies of "Samruk - Kazyna " JSC, approved by the decision of the Board of
"Samruk - Kazyna " JSC from April 9, 2013 (Minutes №17 / 13). However, in
consultation with representatives of the Republican Public Association "Union of
Communications Workers of Kazakhstan" and the Association of Legal Entities
"Association of Trade Unions of information and communication", changes in the
internal regulations governing the remuneration and bonuses to employees of
subsidiaries of the Company (the decision of the Management Board March 19,
2014, protocol №08). According to these changes, revised the procedure for
establishing incentive allowances (surcharges for the honorary title of «Құрметтi
байланысшы»/«Yздiк байланысшы» allowance for professional skill), introduced
new types of additional payments and bonuses that complement the system of
salaries (personal allowance, commission) ordered system of employee motivation
production staff (monthly and one-time bonuses).
Also, pursuant to the instructions of the President of the Republic of
Kazakhstan Nursultan Nazarbayev on providing wage growth production
personnel companies of "Samruk - Kazyna" JSC from April 1, 2014, in the
prescribed manner by the Company carried out the following activities:
- The Board of Directors of the Company dated 12 March 2014 (protocol
№03 / 14) approved amendments to the Development Plan of the Company for
2014-2018 taking into account the increase in the budget expenditure on wages of
employees of the branches of the production staff by 10%
- Decision of the Board of the Company dated 19 March 2014 (protocol №8)
approved staffing tables branches with the increasing size of the salaries of
employees.
During the reporting period, the Company carried out the work on the
intangible promotes the Company's employees. For the fruitful work, the
8
professionalism and high achieving 45 employees received letters of thanks to
celebrate the Day of communication.
Collective agreement.
January 1, 2014 came into effect the new collective agreement of "Kazpost"
JSC for 2014-2016 years, entered into between the republican public association
"Union of Communications Workers of Kazakhstan" and the Association of Legal
Entities "Association of Trade Unions of information and communication" that
provides additional social guarantees for employees, as well as providing for an
increase in social payments through their indexing with reference to the monthly
calculation indices, as well as depending on the level of productivity and other
results of production and economic activity.
On a permanent basis within the framework of the Collective Agreement
workers receive social support in the form of monetary compensation and financial
assistance in the provision of annual paid vacation. Paid social leaves are also
included.
In order to improve the conditions of the Collective Agreement in terms of
the issues of wages, material assistance during the reporting period generated new
internal documents governing the regulation of labor, forms, wage system, wage
rates and salaries, allowances and bonuses to employees. These documents should
be consulted with the trade unions.
Union representatives are actively involved in the consideration of appeals
of employees or appeals in connection with the actions / inactions of employees in
reviewing conflicts in conducting appraisals in ad hoc or conciliation commissions.
In order to reduce turnover and create favorable conditions of work annually
surveys of employee satisfaction of the Company. However, on a quarterly basis
by the analysis of turnover and identify the reasons for the dismissal of employees
in the Company.
Charitable assistance.
Provision of charity and sponsorship forms part of the Company's activities
in the field of corporate social responsibility. Society supports programs in the
field of sponsorship and charity, has a policy of providing charitable and
sponsorship, guided by objectivity, transparency, taking into account the financial
ability of the Company. Encourages employee participation in charitable and
sponsorship activities on a voluntary basis.
The Company carries out social support veterans communication are
registered in the Company. To this end, measures are being taken to provide them
with the help of charity, as well as organizing the participation of non-working
pensioners in the festivities and celebrations, to provide moral and psychological
support.
In the first half of 2014 the Company and charitable assistance in the amount
of 5,852,800 kzt pensioners registered in the Company, veterans and persons
equated to them, including (rear workers, employees of the Company - the
liquidators of the Chernobyl accident and the participants in the war in Afghanistan
), as well as financial assistance in the amount of 1,235,666 kzt for persons not
employed by the Company in accordance with the terms of the Collective
9
Agreement (former employees who retire from the Company, consisting on the
account).
Personnel reserve.
One of the strategic goals of improving the Company's personnel policy is
the formation and the development of the Single personnel reserve (hereinafter SPR) of the Company with the subsequent development of reservists to occupy
managerial and leadership positions in the case of replacement in the event of
vacancies, as well as in the case of business expansion. With a view to the
successful implementation of this direction is carried out formation of managerial
personnel reserve of the Company within the project
The sole shareholder in the formation of SPR group of "Samruk-Kazyna"
JSC.
In the first half of 2014 carried out the work on the formation of personnel
reserve of the Company.
During the reporting period, the Company's key positions of internal reserve
assigned to 7 employees.
The number of
Total
interna
№п/п Appointments
assignments
l
reserve
1.
for the position of Director
4
for the position of director of the
2.
2
1
branch
to the position of deputy director
3.
3
2
of the branch
4.
as chief accountant
0
to the position of Deputy Chief
5.
4
4
Accountant
Total
13
7
Percentage of replacement employees from internal reserve for key positions 54%
Education.
During the first half of 2014 were 9 training activities
(5 corporate seminars, 4 external training activities) in which 162
qualifications of employee of the Company has increased.
Corporate workshops were held on the following topics:
- Improvement Process of Infrastructure Management of "Kazpost" JSC;
- Develop key performance indicators;
- Effective sales techniques;
Much attention is paid to the Company in the operation of the quality
management system. During the reporting period, about 50 workers have been
trained in accordance with the requirements of ISO 9001: 2008.
In addition, the branches held production and technical training.
10
In order to build a systematic approach to training, and the implementation
of measures to improve the quality of services the Company started the
implementation of the "Institute of mentors 'main objectives is to improve the
standards of service that are adapted in accordance with the requirements of the
times and customers' expectations of the Company, continuing education
employees in accordance with the standards of service, distribution and
maintenance requirements of service quality and employee engagement,
monitoring of the training needs of all categories of workers, the analysis of the
effectiveness of learning: an analysis of the quality of each production phase of
training services.
Cost-cutting program.
Development Plan of the Company for 2014 - 2018 years into account
measures to optimize the state employees of the branches of the cost reduction
program in "Kazpost" JSC on 2013- 2015 years, developed «Grant Thornton» LLP
(approved by the Board of Directors of the Company dated 31 January 2013 №01 /
13, approved by the Board decision of 7 February 2013, the Protocol №6)
(hereinafter - the Program), which aims to achieve the planned economic effect.
During the reporting period, measures to optimize staff number of the branches of
the Company and for the achievement of economic benefits are realized in
accordance with the Program.
8. Information on the principle of occupational health and the
environment
The Company provides a healthy and safe working conditions, industrial life
in accordance with the laws of the Republic of Kazakhstan.
Permanently newly hired workers are introductory briefing.
During the first half of an introductory briefing held with 50 employees.
In accordance with the order of the Chairman of the Management Board
of the Company dated 30 April 2014 №42, during the period 1 to 31 May 2014
the Company with all employees the repeated instruction.
During the reporting period, the Company entered into a contract of
compulsory insurance of employees against accidents while performing his job
duties with
"Life Insurance Company" JSC “NOMAD LIFE” (contract 41 series
№41050314009 / 261213/8/35 dated March 13, 2014). Accident covered 17 462
employees, of which 870 - the administrative staff, 16 553 - on the production
staff, 39 - for the support staff. Amount of insurance - 4607662 kzt.
In accordance with the order of the Chairman of the Management Board
of the Company on May 5, 2014 №43 «On compensation for winter shoes
postmen branches' activities carried out on compensation payments for summer
footwear postmen and other workers, with the preparation of lists, calculating
payments. The size of compensation payments for the reporting period
amounted to - 52,181,952 ktz for 7 044 people.
From 10 to 11 June 2014, according to the order №75-r dated 30 May
2014 "On the Day of conducting safety and safety in "Kazpost" JSC Day was
held safety and health. The Company has been established Commission
11
approved schedules and programs of these activities with 100% participation of
all employees.
For the 1st half of 2014 in the amount disbursed - 22,259,062 kzt, of
which was spent on improving working conditions - 17,651,400 kzt and the
mandatory insurance for employees - 4,607,662 kzt.
Environmental Protection
In order to strengthen environmental safeguards at work sites, promotion
of environment and attract the attention of the Company's employees to the
problems of environmental protection and safety of life, agitation and
propaganda of environmental activities, environmental management and
protection of green spaces, as well as compliance with the requirements of the
Environmental Code and other legal acts of the Republic of Kazakhstan in the
period from 5 to 9 June 2014 in the branches of the Company held
environmental campaign under the slogan "Together for a clean house"
dedicated to World environment Day (June 5). As part of this action, an Action
Plan for Environmental Protection in the Company with the definition of
deadlines and responsible persons and entities.
During the reporting period the Company's branches works on the execution
of the Action Plan for Environmental Protection in the Company, in particular:
- Voluntary work carried out in the production facilities of the branch,
done greenery maintenance and sanitary cleaning of the branch;
- Held landscaping, planting of greenery;
- Carried out internal control to the correct waste disposal of production
and consumption, are working on separate collection, recycling industrial waste
and regular garbage solid waste (MSW);
- Complied with the rules for the collection and storage (to export) of
waste in special containers that are installed on the site with a hard surface and
the content of waste collection site clean;
- Check the status of the activities carried out for the protection of the
environment in the production facilities of the branch;
- Carried out the verification of the branch of the requirements contained
in the conclusion of the state ecological examination established environmental
permits, as well as acts of checks (regulations) of local representative bodies in
the field of environmental protection;
- An analysis of the validity of permits for emissions into the environment
for the production facilities of the branch;
- Carried out timely repair of asphalt pavement branch area, regular
watering during the summer;
- Carried out to verify compliance with the schedule of control of
instrumental measurements on the sources of emissions. In due time the regional
branches of the Company commissioned a report on the inventory of greenhouse
gas emissions from air pollution sources and vehicles for 2013 to the Ministry of
Environment and Water Resources of the Republic of Kazakhstan.
In the 1st half of 2014 recorded the actual emissions from stationary
sources of pollution in the amount of 560.566 tons.
12
During the reporting period the Company's branches were disbursed for
activities on environmental protection in the amount of 3 855.2 kzt.
Production and consumption waste generated in the production process of
the branches of the Company, on a mandatory basis are exported and / or
transferred for disposal in specialized organizations, according to signed contracts.
9. Corporate conflicts regulatory policy and conflicts of interest
Corporate conflicts may arise as a result of non-compliance with legislation
of the Republic of Kazakhstan and the Company's bylaws, rules of business
communication and business ethics.
In order to determine the procedures for the prevention, management, early
detection and prevention of corporate conflicts and conflicts of interest, as well as
coordination of all agencies and officers of the Company, the Board of Directors of
the Company dated 22 November 2010 (Minutes № 13/10) approved the Rules on
the regulation of corporate conflicts and conflicts of interest of “Kazpost” JSC.
To resolve conflicts, officials and employees of the Company is carried out
pre-trial procedures with a view to finding a mutually acceptable solution. Control
over the identification and resolution of conflicts, as well as a focal point for
conflict resolution are assigned to the Ombudsman of the Company - Corporate
Secretary.
Chairman of the Board shall settle corporate disputes on matters within its
competence; decision-making is not referred to the Board of Directors of the
Company, and shall determine the procedure for the settlement of corporate
conflicts.
The Board of Directors carries out the settlement of corporate disputes on
matters within its competence. In this case, the Corporate Secretary of the
Company is obligated to ensure the widest possible awareness of the Board of
Directors of the essence of corporate conflict and the role of mediator in the
conflict resolution.
During the first half of 2014 to the Ombudsman of the Company received 5
complaints regarding verification of the facts of illegal dismissal, redundancy. For
these appeals by the Ombudsman of the Company has taken the necessary
measures, including interviews with the parties, the meeting of the Conciliation
Commission. Conflicts are resolved.
In order to prevent repeated complaints of workers, prevention of social and
labor disputes and conflicts, the Company approved a plan of activities to enhance
social stability in the 2014-2016 years, which includes measures for the
implementation of audits of personnel records management and management in the
twenty-three branches, to launch a campaign by organizing meetings and meetings
with the employees branches.
In addition, within the framework of corporate social responsibility, the
Company created a mobile team, whose functions include the settlement of labor
disputes, an explanation of corporate social responsibility, the legislation of the
Republic of Kazakhstan and the internal regulations of the Company.
13
Thus, during the reporting period, the appeals Company employees on
remuneration mobile group held a meeting with the staff of the Pavlodar regional
branch of the Society of explanatory nature imposed on the wage system, the
procedure and conditions of awarding employees. On individual applications of
employees shows the calculation of the limit level of wages. Consulted and
provided specific recommendations and proposals for their solution.
On an equal footing, in conformity with Articles 170-176 of the Labor Code
of the Republic of Kazakhstan June 25, 2014 (Minutes №3) of equal numbers of
representatives of the employer and employees of the Company was convened
Conciliation Commission (hereinafter - the Commission) to consider appeals of
workers on individual labor dispute resolution. During the first half of 2014 the
Commission considered and adopted decisions on the two appeals of the
employees in the settlement of labor disputes.
10. Information on the principle of responsibility
The Company maintains the basic principles of accountability to stakeholders
and promotes the economic development of the country. The Company recognizes
its responsibility to the sole shareholder for its performance, in front of customers for the quality of services provided to business partners - for the proper
performance of their obligations to society and the state - for the respect of the
individual, his rights and freedoms, for his contribution to the development of the
economy of Kazakhstan.
The Company is actively involved in the discussion of legislative initiatives aimed
at improving, corporate governance and other spheres of public life. Recognizing
the importance of maintaining and developing sustainable relationships with
stakeholders in the formation of corporate governance, the Company builds its
relationships with customers, business partners, government representatives on the
principles of mutual trust and respect, honesty, professionalism, inviolability of
obligations, full disclosure of the information you need.
Stakeholders have the opportunity to receive compensation for the violation of
their rights in the cases provided by law. Interested persons have the right freely to
inform the Board of Directors of the illegal and unethical actions of the Board, and
their rights are not violated.
During the first half of 2014 the Company's branches allowed 47 losses
mailings (including 45 international), paid compensation in the amount of 209,933
kzt, including for international postage in the amount of 93,793 kzt. For the loss of
five international mails due to the fault of the Company in favor of foreign postal
administrations paid 357.43 SDRs. The fault of foreign postal administrations
allowed the loss of 121 postal items, for which the benefit of the Postal Service of
the Republic of Kazakhstan paid 3517.56 SDRs to compensate clients of the
Company.
The main causes of loss of mail due to the fault of the branches of the
Company are: violation of workers with the requirements of the Rules of provision
of postal services and the application of the Rules of the postmark on the mail, is
14
approved by the Government of the Republic of Kazakhstan dated January 16,
2012 №72, negligent performance of their duties, as well as failure to comply with
standards of production control by the managers of production facilities.
Approval sheet
Tusupova Zh.A
_______________________
Bissengaliyeva A.Kh
___________________
Vagner A.V.
_________________________
Dzhabayev N.N
_______________________
Kabiyev N.E.
_________________________
Issmagilova I.U
____________________
Aliakparov I.A
_____________________
Sugirbayeva A.A
_____________________
Ashimov G.A
________________________
Sadvakassov E.G.
_____________________
Baysartov A.E
_______________________
Chinaliyev M.G.
______________________
To the Report of following the principles of corporate governance set out in
the Code of "Kazpost" JSC Corporate Governance, the first half of 2014
15