Business School Business School Undergraduate Courses Module Number: U55003 Module Title: Marketing in Context Module Guide Semester One, 2010-11 Module Leader: Lindsay Williams Room: N303, Wheatley Campus Telephone: 01865 485790 Email: lwilliams@brookes.ac.uk Business School, Oxford Brookes University Module number: U55003 Module title: Marketing in Context CONTENTS Module introduction ......................................................................................................... 3 Module leader contact details.......................................................................................... 4 Your commitment to this module and the ‘Marketing Mix Challenge’ ............................... 5 Semester plan synopsis .................................................................................................. 6 Module syllabus ............................................................................................................ 10 Recommended reading list............................................................................................ 14 Upgrade – Study Advice Service ................................................................................... 16 Week 1 – Tuesday: Introduction to the module and Marketing Mix Challenge Briefing .................................17 Week 1 – Friday: Contemporary Marketing Issues .......................................................................................18 Week 2 – Tuesday: The Marketing Mix: Product..........................................................................................19 Week 2 – Friday: MMC Product Workshop ..................................................................................................20 Week 3 – Tuesday: The Marketing Mix: Promotion......................................................................................21 Week 3 – Friday: Consumer Landscapes ....................................................................................................22 Week 4 – Tuesday: The Marketing Mix: Price ..............................................................................................23 Week 4 – Friday: The Pricing Game ............................................................................................................24 Week 5 – Tuesday: The Marketing Mix: Place .............................................................................................25 Week 5 – Friday: ‘The good, the bad and the ugly’ ......................................................................................26 Week 6 – Tuesday: Guest Lecture ................................................................................................................27 Week 6 – Friday: The Poster Pitch (Assessment) ........................................................................................28 Week 7 – Tuesday: The Marketing Environment ..........................................................................................29 Week 7 – Friday: Market Research and Poster Pitch Feedback ...................................................................30 Week 8 – Tuesday: Segmentation, Targeting and Positioning ......................................................................31 Week 8 – Friday: Consumer Behaviour ........................................................................................................32 Week 9 – Tuesday: Enquiry-based Learning Launch....................................................................................33 Week 9 – Friday: EBL Workshop and Team Report Submission ...................................................................34 Week 10 – Tuesday: Corporate Ethics and Social Responsibility (and opinions, opinions, opinions) ............35 Week 10 – Friday: EBL Presentations (Course Requirement) .......................................................................36 Week 11: Tuesday: Exam Preparation and Top Tips (Course Requirement) ..............................................37 Week 11: Friday: Report Feedback and Optional Exam Tutorials................................................................38 Week 12: Tuesday: Optional Exam Tutorials ...............................................................................................39 Week 12 – Friday: No session .......................................................................................................................40 Assessment details ....................................................................................................... 41 Regulations ................................................................................................................... 55 Cheating ....................................................................................................................... 56 A note on equal opportunities and diversity ................................................................... 57 Document1 2 3 Business School, Oxford Brookes University Module introduction Welcome to U55003: Marketing in Context You have made an excellent decision to study Business and Marketing Management at Oxford Brookes University! ‘Marketing in Context’ is one of the core modules you will study on your degree and as such it will provide you with a solid base of knowledge and understanding of the marketing discipline, effectively giving you a strong foundation upon which to build as you progress with your study of marketing and business. The effects of marketing activity are manifest in all of our lives, and whether you’re simply having a Diet Coke break, or making the momentous decision where to go to University, you are a consumer, involved in a marketing experience. The fact that marketing is observable all around makes it a lively subject that is easy to engage with. We have tried to reflect this in our approach to the teaching and assessment on this module. For example, you will be working in teams on the ‘Marketing Mix Challenge’ which is designed to be creative, fast-paced and hands-on. The challenge has two phases in which you develop the marketing of a product which you will have created yourselves. By undertaking the challenge, you will be participating in a learning experience which provides you with a progressive understanding of marketing. Starting with the 4 Ps of the marketing mix, you will build on your learning and move more critically towards the wider, more complex issues which impact marketing decisions. Marketing is far more than product, price, place and promotion, and this module aims to provide you with the building blocks to understand and appreciate the inter-relationship between different marketing concepts, and prepare you for your future studies here at Brookes. This module is very closely linked to one of your other compulsory modules U55001: Foundations of Academic Success. Studying these modules together will not only develop your understanding of marketing within a business context but also allow you the opportunity to develop your academic skills in a progressive and holistic manner which will pave the way for your future success on your Business and Marketing Management degree. We very much hope you enjoy the learning on this module and have a bit of fun along the way! Lindsay and the Module Team Document1 Business School, Oxford Brookes University 4 Module leader contact details Name: Lindsay Williams Room: N303, Wheatley Campus Telephone: 01865 485790 eMail: lwilliams@brookes.ac.uk Office hours: Monday 3-4pm and Friday 11.30am-12.30pm Seminar leader contact details In addition to attending lectures on Tuesday afternoons you will also be in seminar/workshop sets as per your timetable. Please make a note of your seminar leader’s details below: Name: Room: Telephone: eMail: Office hours: Document1 5 Business School, Oxford Brookes University Your commitment to this module and the ‘Marketing Mix Challenge’ The ‘Marketing Mix Challenge’ begins right at the start of this module and runs through to the end of the semester. It is fast-paced and undertaken in teams, which means that (a) you cannot afford to miss any sessions, and (b) you have to commit to both your team and the tasks at hand. Therefore: WHAT YOU NEED TO DO 1) ATTEND every session, and PARTICIPATE fully. (Registers will be taken and nonattendance will be followed up by the module leader). 2) Meet with your team outside lectures. You have a number of tasks that need to be completed as preparation work and formal assessments, so make sure you meet up regularly and take responsibility for your allocated work! 3) Do the reading, familiarise yourselves with the Library and learning resources available to you and use them regularly - whatever skills you need to complete your studies, do not lose sight of the fact that you are READING for a DEGREE – starting with this module. 4) You’ve progressed from Secondary education into Higher education – the descriptions mean something! Don’t think you know everything just because you may have studied marketing or business before. We expect your work to be far more critical and of a higher standard. You can do it! 5) Ask for help if you need it. Your seminar leader is there to help you, and you can always contact us as Module Leader. 6) Get in to the spirit of the challenge – you will be surprised how much you will learn (and enjoy yourself)! ‘Marketing Mix Challenge’ – Team Members In week 1 you will form ‘Challenge Teams’ as part of the ‘Marketing Mix Challenge’. As communication with your team is really important, you might want to make a note of their names can contact details in the table below: Name Document1 Email Phone 6 Business School, Oxford Brookes University Semester plan synopsis ‘Marketing in Context’ is a double module which means it runs twice a week over the whole of Semester One. The lectures are on a Tuesday afternoon between 1pm-2pm in the Dora Cohen Hall at Wheatley and you will be required to attend an hour long seminar afterwards, either from 2-3pm or 3-4pm (please see your timetable to find out which time applies to you). You will also be attending two hour workshops per week on a Friday – either in the morning between 9am-11am or in the afternoon between 2pm-4pm. Again, please refer to your timetable to see which time slot applies to you. The table below is an overview of what will be happening each week. More details can be found in the pages that follow. * The reading listed below is reading to be completed in readiness for the next session…………… Week Lecture Seminar Reading*/ Deadlines preparatory work 1 Tuesday Introduction to the module Marketing Mix Challenge (MMC) Briefing MMC Team formation and Brand Allocation Module Quiz What is marketing? Read Chapters 1 and 6 of Blythe, J (2008) Essentials of Marketing: FT Prentice Hall and complete end of Chapter Questions Research the product portfolio of your MMC brand 1 Friday Contemporary Marketing Issues As above (2 hours) 2 The Marketing Mix Tuesday ‘Product’ Product Portfolio feedback (all MMC teams to contribute) MMC product brief and launch Initial ideasstorming for product choice 2 MMC Product Workshop (2 hours) Friday Peer feedback on provisional product ideas Team-building Application of product principles Document1 Meet as a team before Friday to finalise MMC product (and start to apply ‘product’ principles) Read ch 9 of Blythe (2008) and complete end of Chapter Questions Research MMC product competitors (and refine product decisions if necessary) You and your MMC team must feed back the Product Portfolio for your brand in the seminar session MMC products choice must be decided and agreed by team 7 Business School, Oxford Brookes University Week Lecture Seminar Reading*/ preparatory work 3 The Marketing Mix Tuesday ‘Promotion’ MMC: Promotional Mix ideas-storming Read Ch 7 of Blythe, J (2008) Essentials of Marketing: FT Prentice Hall and complete end of Chapter Questions Meet as a team before next week to discuss MMC promotional ideas 3 Friday Consumer Landscapes (2 hours) Continue developing product and promotional ideas Research the prices/pricing of competitor products 4 The Marketing Mix MMC: Tuesday ‘Price’ Application of pricing strategies Meet as a team before next week to finalise MMC pricing strategy Read ch 8 of Blythe (2008) and complete end of Chapter Questions 4 Friday The Pricing Game As above (2 hours) 5 The Marketing Mix Tuesday ‘Place’ MMC: Place ideas-storming Meet as a team before next week to finalise MMC ‘place’ decisions Poster Pitch preparation 5 Friday ‘The good, the bad and the ugly’ (2 hours) Document1 Poster Pitch preparation Deadlines 8 Business School, Oxford Brookes University Week Lecture Seminar Reading*/ Deadlines preparatory work 6 Guest Lecture Poster Pitch Surgery Tuesday 6 Friday Poster Pitches (all session) 7 Tuesday Launch of MMC Phase Two The External Marketing Environment Application of the External Environment to MMC 7 Market Research Friday Poster Pitch Feedback and ‘Mystery Question’ (2 hours) 8 Tuesday Segmentation, Targeting and Positioning Application of Segmentation, Targeting and Positioning to MMC 8 Friday Consumer Behaviour (2 hours) Document1 Poster Pitch preparation Read Ch 2 of Blythe, J (2008) Essentials of Marketing: FT Prentice Hall and complete end of Chapter Questions Don’t forget it’s the Poster Pitch this Friday….! Poster Pitch Read Ch 5 of Blythe, J (2008) Essentials of Marketing: FT Prentice Hall and complete end of Chapter Questions Read Ch 4 of Blythe, J (2008) Essentials of Marketing: FT Prentice Hall and complete end of Chapter Questions Read Ch 3 of Blythe, J (2008) Essentials of Marketing: FT Prentice Hall and complete end of Chapter Questions Don’t forget…you need to submit your team report next week! 9 Business School, Oxford Brookes University Week Lecture Seminar Reading*/ Deadlines preparatory work 9 Tuesday Launch of Enquirybased Learning (EBL) activity and link to MMC and exam Deconstruction of EBL scenario Allocation of roles/tasks 9 Friday Submission of Team Report EBL workshop Individual research on EBL topic Submission of Team Report (2 hours) 10 Tuesday Corporate Ethics and Social Responsibility ‘Opinions, opinions, opinions’ EBL preparation EBL presentation (course requirement) 10 Friday EBL presentations (all session) 11 Tuesday Exam Preparation and Top Tips Preparation for the Compulsory Exam Question Module Evaluation Revision and completion of mock question (optional) 11 Friday Report Feedback Revision Exam Tutorials (Optional) 12 Tuesday Exam Tutorials (Optional) Revision 12 No session (Please Revise!) Revision Friday Document1 Don’t forget….it’s the EBL presentation on Friday (which is a course requirement!) Attendance at the lecture and seminar is a course requirement 10 Business School, Oxford Brookes University Module syllabus U55003 Marketing in Context Course Description This double module provides an orientation into disciplinary content/concepts of the programme, including an introduction to key marketing content in the context of the microand macro-business environments. Students will understand and appreciate the interrelationships between different marketing concepts and be able to build upon that knowledge in subsequent level 5 modules. Relationship with other Modules Restrictions: may not be combined with U55002 Foundations of Marketing Semester 2 Only available to BA Business and Marketing Management (BK) Level and status Level 4 double module Compulsory for o BA Business and Marketing Management (BK) Content This module will introduce marketing concepts within a business context. Students will participate in the ‘Marketing Mix Challenge' which provides a progressive learning experience during which students will explore the 4Ps of the marketing mix, and move more critically towards the wider, more complex issues which impact marketing decisions. Key content areas include: The historical evolution of marketing philosophy, orientation and values The role of marketing within a range of organisations in diverse markets and contexts Marketing's interface with other areas of the organisation The nature and influence of the external environment on marketing decision-making Segmentation, targeting and positioning, marketing research and buyer behaviour The marketing mix (the 4Ps and the 7Ps) Contemporary issues in marketing Learning Outcomes 1. Knowledge and Understanding Having completed this module successfully, students will be able to: 1.1 Understand interrelationships between business functions in a range of organisations that are diverse in terms of their nature, purpose, size, structure and culture Document1 Taught Practised Assessed X X X 11 Business School, Oxford Brookes University 1.2 Understand the customer centric underpinnings of the marketing philosophy and the historical evolution of the marketing concept X X X 1.3 Appraise the factors arising within the marketing environment, appreciate the linkages between different parts of the marketing and business environment, and appreciate the effects of a rapidly changing regional, national and/or global environment on a diverse range of organisations X X X 1.4 Understand key marketing concepts and the interrelationships between them X X X 1.5 Evaluate marketing activities in terms of the fundamental principles of corporate ethics and social responsibility X X X 2. Disciplinary/Professional Skills Having completed this module successfully, students will be able to: Taught Practised Assessed 2.1 Select and apply appropriate research methods and analysis tools to decision-making and the design of creative solutions to a range of marketing problems and scenarios X X X 2.2 Devise and substantiate arguments contributing to marketing decision-making, informed by critical enquiry and practical insights, and using appropriate means of dissemination to communicate them X X X 2.3 Understand the nature, role and importance of relationships with suppliers, service providers, agencies, customers, clients and other stakeholders X X X 2.4 Recognise the importance and influence of professional values, incorporating approaches to corporate citizenship. These values should pay due respect to legal, professional and ethical codes of practice, and with due regard for the wellbeing of society X X X 3. Transferable Skills Having completed this module successfully, students will be able to: Taught Practised Assessed X 3.1 Self-management 3.2 Learning skills X X X 3.3 Communication X X X 3.4 Teamwork 3.5 Problem solving 3.6 Information technology Document1 X X X X X Business School, Oxford Brookes University 12 Teaching and Learning Experience This is a double credit module delivered in one semester. The module begins with an emphasis on lectures and seminars, where key content is delivered and module expectations established. Following this initial stage, students experience workshop-based learning to explore more complex concepts and theories in a more independently focused environment. Through the Marketing Mix Challenge, students will participate in a progressive, hands-on learning activity across the semester which develops their core marketing understanding. Students, working in teams, will be creating an active learning environment facilitated by formal and informal interaction with tutors, designed to promote enthusiasm for the subject. Phase One of the Marketing Mix Challenge focuses on initial product development and marketing decisions relating to the 4Ps. Phase Two provides students with an opportunity to develop their ideas and decisions based on a more holistic and developed understanding of marketing. Supporting this process will be a series of Enquiry Based Learning activities which are also designed to help prepare students for the end of module examination. The assessments within this module are underpinned by developmental activities that students undertake simultaneously in ‘Foundations for Academic Success'. Notional Learning Time Lectures/seminars/workshops 48 hours Weekly prep/reading Weekly activities/exercises Coursework preparation 96 hours 40 hours 70 hours Exam preparation 46 hours Assessment Coursework Examination 60% 40% Coursework A team poster presentation of 15-20 minutes in week 6 will assess Phase One of the Marketing Mix Challenge (20% of the module mark). Tutor feedback will be provided in week 7, to feedforward to the team report. A team report of 2000 words to be submitted in week 9 will assess Phase Two of the Marketing Mix Challenge (40% of the module mark). Tutor feedback will be provided in week 11, to feedforward to the examination. Assessment criteria will take into account individual contributions to this group assessment. Students will be required to participate in a peer assessment activity, whereby they have the opportunity to adjust marks for the group work component on the basis of individual participation and contribution. Should any coursework group be unable to reach a mutually acceptable decision on grade adjustments, the tutor will be the ultimate arbiter in the light of evidence presented (including group work diaries and notes of group meetings). Document1 13 Business School, Oxford Brookes University Learning Outcomes assessed: 1.2, 1.4, 2.1-2.4, 3.2, 3.3, 3.5 Examination A closed book 2 hour examination comprising one compulsory question (40% of the examination marks) relating to EBL learning activities, and a series of short answer questions (60% of the examination marks). Learning Outcomes assessed: 1.1-1.5, 2.2, 2.4, 3.3 A minimum of 30% must be achieved in each assessment component, and 40% overall, in order to pass the module. Indicative Reading List Books Author Blythe J Title Essentials of Marketing (4th ed) Publisher FT/Prentice Hall Date 2008 Boddy D Management: An Introduction (4th ed) FT/Prentice Hall 2008 Brassington F & Pettitt S Essentials of Marketing (2nd ed) FT/Prentice Hall Dibb S & Simkin L Marketing Essentials Cengage Learning 2009 Groucutt J Foundations of Marketing Palgrave Macmillan 2005 Jobber D & Fahy J Foundations of Marketing (2nd ed) McGraw Hill Ed 2006 Palmer A Introduction to Marketing: Theory and Practice (2nd ed) OUP Validation History First validated May 2009 Document1 2007 2009 14 Business School, Oxford Brookes University Recommended reading list Blythe, J. (2008) Essentials of Marketing. 4th Ed. Harlow: FT Prentice Hall (ISBN 9780273717362; 0273717367) This is the core text for this module which forms your core reading (see Semester Plan Synopsis for week by week reading activity). You are therefore strongly advised to buy a copy. The university bookshop has been advised that this is the text for this module. There are a limited number of copies available in the library at 658.8/BLY. This text is also available as an e-book (go to the Library home pages, click on 'Electronic library', then 'E-books', then 'MyLibrary, then search) so if you are unable to purchase or borrow the book you do have electronic access. Supplementary reading – Books Other introductory texts that will help to increase your understanding of marketing are listed in the table above on page 13. Supplementary reading – Journal articles You must be familiar with the operation of the University’s online journal database system. If, for any reason, you are not familiar with both content and access you must visit the library and update your knowledge and skills immediately. You will not be able to do well in this module without using quality online journal and report sources. Supplementary reading – Business reports It is important that you become familiar with the business reports available through the online library database. These include Mintel and Euromonitor. Supplementary reading – Newspapers and magazines Academic texts, business books and journal articles will provide background theory and case studies. However, you are advised to read quality broadsheet newspapers (such as The Financial Times, The Times, The Guardian, The Daily Telegraph, Wall Street Journal and The Observer) and magazines (such as Marketing, Marketing Week, Campaign, The Economist and Business Week). These often present well-written contemporary and in-depth articles on both companies and industry sectors. Newspaper articles are available through Factiva via the online library database and a digest of what is being written about in the marketing trade press can be accessed via www.mad.co.uk. Document1 Business School, Oxford Brookes University 15 Supplementary Reading – Lecture Slides Lecture slides will be available via Brookes Virtual, however these are for guidance only. They are really only a snapshot of the ideas and the issues. You are expected to supplement these with your own reading around the subject area. Television news, current affairs and business documentaries As with newspapers and magazines television news broadcasts will discuss contemporary and industry sector issues. From time to time there will be special current affairs and business documentaries, such as The Money Programme on BBC 2. These again can be a valuable source of information and analysis. The Apprentice will provide some good television too! The Internet The Internet can provide several sources of information: (1) Details of companies from their own corporate web sites. Remember that this is their view of the world, not necessarily how others perceive them. (2) Company and industry watchers such as Standard & Poor. (3) Broadcasters, such as the BBC. They have dedicated areas of their web sites to business issues and relevant programmes such as The Money Programme. (4) Newspapers and news agencies, such as The Financial Times at ft.com (Please note that ft.com has various levels of entry, some are free but for others you have to pay a premium rate). (5) Organisations such as the World Trade Organisation and industry bodies such as the CIM, IPA, IPR. (6) Reputable publishers and think tanks which raise challenging questions and issues for further discussion. Health Warning Whilst the Internet can provide a wealth of resource material it also contains dubious material. Just because a website states that it discusses the principles of marketing does not mean that the information is reliable or accurate. The above guidelines should help you to steer clear of dubious material. Wikipedia is NOT an acceptable or reliable source and should not be used in your research. Document1 16 Business School, Oxford Brookes University Upgrade – Study Advice Service Upgrade is the university's confidential study advice service for anyone who wants advice on Statistics or maths Study skills: planning and writing essays, assignments and dissertations - and more… Just email us to book a 30 minute tutorial. You can take a chance and drop in (especially at Wheatley, Harcourt Hill and Marston Road), but it is always better to book first. Bring your work and Module Handbook with you. Check the website for current opening times… http://www.brookes.ac.uk/services/upgrade/timetable.html and further information. Campus Location Days Times Headington Library Entrance foyer Monday - Friday 11.00 – 1.30 Tues, Weds*, Thurs twilight Wk 4 – 11 4.15 – 5.45 Monday* 11.45 – 1.15 Tuesday* 12.15 – 1.15 Tuesday* 11.30 – 1.30 Thursday* 4.00 – 5.30 Costa Cafe Tuesday 12.00 – 1.30 Simon Williams Undergraduate Centre Thursday 11.45-1.45 Marston Road* Harcourt Hill* Wheatley Pooled computer room Refectory *Study skills only Remember to bring your work and Module Handbook with you. Email upgrade@brookes.ac.uk Checkout the Study Advice online, and Study Skills A/Z for some start points. Document1 Business School, Oxford Brookes University 17 Week 1 – Tuesday: Introduction to the module and Marketing Mix Challenge Briefing Learning outcomes The aim of the lecture is to: Provide you with an overview of the module, including the ‘Marketing Mix Challenge’ and how you will be assessed Introduce you to the basic principles and concepts of marketing within a contemporary business environment The aim of the seminar is to: Give you an opportunity to get to know each other (and your seminar leader) Make sure you know all of the key features and details of the module (by participating in the module quiz) Make sure you know the how the ‘Marketing Mix Challenge’ works Allocate you in to teams so that you can start to research your ‘brand’ ahead of the official launch of the Marketing Mix Challenge in Week 2. Lecture summary You will be provided with an overview of the module which will include a week-by-week breakdown of what you will be studying, and the activities you need to do in preparation for each week. You will also be introduced to the ‘Marketing Mix Challenge’; how it works and the purpose behind it. Expectations for this module will also be set. During the lecture, you will also be introduced to basic principles and concepts of marketing within a contemporary business environment. Seminar tasks In the seminar you will be taking part in an ice-breaker activity and module quiz. You will also be allocated in to teams and given a ‘brand’ in readiness for the launch of the Marketing Mix Challenge next week (week 2). Time will be made available for you and your team to swap contact details (see page 5) so that you can keep in regular contact and arrange meetings between sessions when necessary. By the end of the session, you will know a number of people within your seminar group and be familiar with the key information and deadlines relevant for this module. There will also be an opportunity for you to ask any questions about the module or the ‘Marketing Mix Challenge’ to your seminar leader. Reading/activity By next week (Tuesday), you must read Chapters 1 and 6 of the core text – Blythe (see page 13 for full details). Please make sure that you check the end of chapter glossaries, and answer questions. You are also required to research the product range/portfolio of your ‘brand’ prior to next week Deadlines It is vital that you complete the reading in advance of each week’s workshop. Treat them as you would a submission deadline. Don’t forget to research your allocated ‘brand’ for next week. Document1 Business School, Oxford Brookes University 18 Week 1 – Friday: Contemporary Marketing Issues The aim of this workshop is to explore definitions of marketing and introduce you to some of the contemporary issues impacting marketing decisions and activities. Topics will include the current economic climate, ‘green’ issues and the impact of new technology. During this session you will be exposed to a mixture of tutor-led content, audio-visuals and student-led discussions. Specific examples will be discussed in detail and there will be an opportunity to debate the impact and ethical issues associated with each of the topics raised. Be prepared to participate and contribute!! Document1 Business School, Oxford Brookes University 19 Week 2 – Tuesday: The Marketing Mix: Product Learning outcomes The aim of the lecture is to: Introduce you to ‘Product’ of the marketing mix, and more specifically: the process of defining and classifying products and services the product life-cycle the role of branding and packaging The aim of the seminar is to: Launch the ‘Marketing Mix Challenge’, and more specifically: Give your Challenge team details of the product you must develop as part of the Marketing Mix Challenge Allow you time in your teams to start ‘ideas storming’ the type of product you are going to develop, and its features and attributes etc Lecture summary Products will be explored in relation to how they are defined, classified and developed. The Product Life Cycle will also be introduced. Branding and packaging will be discussed using a number of familiar consumer examples. Seminar tasks At the beginning of the session, your seminar leader will give your Challenge team an overview of the product you must develop. You must then as a team begin to discuss what product you would like to develop for the challenge. This marks the official launch of the Marketing Mix Challenge! Throughout this idea-storming process, you and your Challenge team will be encouraged to think about the product’s key features and benefits etc – thereby applying product-related theory to your Challenge product from the very start! This will help you manage your time during Phase One of the Marketing Mix Challenge, as it is intentionally fast-paced. Reading/activity By this Friday, you must have meet with your Challenge team to finalise your product choice as you are required to share your idea with the rest of the seminar group. You must also have started to apply the product-related theory from the lecture to your chosen product your seminar leader will be asking you! Don’t forget to take notes of your meeting in your team diary (see page 19 for more details regarding the team diary). By next Tuesday you must have read Chapter 9 of Blythe, check the end of chapter glossaries, and answer questions. Deadlines You must have completed your reading activity for this week, and finalised your product choice for the Marketing Mix Challenge (ready to share with the rest of the seminar group on Friday). Document1 Business School, Oxford Brookes University 20 Week 2 – Friday: MMC Product Workshop The aim of this two hour workshop is to gain peer and tutor feedback on your MMC product ideas so that you can begin to refine your thinking. You must therefore have prepared your product choice so that you can share them with the rest of the group. You will be given time in the session to continue applying product principles to your ideas based on the content of the ‘product’ lecture on Tuesday and the core reading. As you will be working in teams throughout the MMC, this session will also contain a teambuilding fun activity so that you can get to know each other better. Document1 Business School, Oxford Brookes University 21 Week 3 – Tuesday: The Marketing Mix: Promotion Learning outcomes The aim of the lecture is to: Introduce you to ‘Promotion’ of the marketing mix, and more specifically: the function of promotion within the marketing mix the various promotional tools available to marketers, and their role in the promotional mix communications theory and it’s use to evaluate promotional activities The aim of the seminar is to: allow you and your Challenge teams time to apply the promotional theories and concepts raised in the lecture and your reading to your Challenge product. Lecture summary The lecture will be exploring various theories and concepts relating to promotions, the promotional mix and marketing communications generally. Seminar tasks The key task for this seminar session is to apply promotional concepts and theories as discussed in the lecture and your reading to your Challenge product. Your seminar leader will be on hand to give you feedback and advice on your promotional choices. Reading/activity By next week, you must: 1. Have met with your Challenge team to firm up your promotional ideas for your Challenge product based on the promotional-related theory discussed within the lecture and yourn reading. 2. Read Chapter 7 of Blythe, check the end of chapter glossaries, and answer questions. Deadlines You must have completed your reading activity for this week. Document1 Business School, Oxford Brookes University 22 Week 3 – Friday: Consumer Landscapes This two hour session explores the concept of the consumer and its changing landscape. Consumers are arguably becoming more sophisticated, demanding and street-wise. How do we as marketers respond to the evolving consumer? What are contemporary consumer issues that we need to be addressing? During this session you will be exposed to a mixture of tutor-led content, audio-visuals and student-led discussions. You will be reading, summarising and critiquing a number of consumer-related academic articles. This session underpins the Friday session in Week 8: Consumer Behaviour and will support your learning in Phase Two of the Marketing Mix Challenge. Reading/activity 1. Continue developing your product and promotional ideas for the MMC. 2. Research the prices/pricing of competitor products in readiness for Tuesdays session Document1 Business School, Oxford Brookes University 23 Week 4 – Tuesday: The Marketing Mix: Price Learning outcomes The aim of the lecture is to: Introduce you to ‘Price’ of the marketing mix, and more specifically: the basis for pricing decisions the use of pricing as communication policies in relation to pricing The aim of the seminar is to: allow you and your Challenge teams time to apply ‘price’ and associated theories and concepts raised in the lecture and your reading to your Challenge product. Lecture summary The lecture will be exploring various theories and concepts relating to price, including pricing strategies. The importance of pricing will be discussed and a range of examples will be used to illustrate key learning points. Seminar tasks The seminar will be dedicated to you and your Challenge team continuing to develop the marketing mix for your Challenge product. Hence, you will be required to apply pricing concepts and theories as discussed in the lecture and your reading. Reading/activity 1. You must meet as a team before next week to finalise your MMC product’s pricing strategy 2. Read Chapter 8 of Blythe, check the end of chapter glossaries, and answer questions. Deadlines You must have completed your reading activity for this week. Document1 Business School, Oxford Brookes University 24 Week 4 – Friday: The Pricing Game This is an interactive session in which you will be participating in a pricing game to develop your understanding of pricing issues and strategies. This will be fun – hopefully you will enjoy yourself! Document1 Business School, Oxford Brookes University 25 Week 5 – Tuesday: The Marketing Mix: Place Learning outcomes The aim of the lecture is to: Introduce you to ‘Place’ of the marketing mix, and more specifically: the changing nature and scope of ‘place’ the function and importance of place within the marketing mix distribution in relation to various products The aim of the seminar is to: allow you and your Challenge teams time to apply ‘place’ theories and concepts raised in the lecture and your reading to your Challenge product. Lecture summary The lecture will be exploring various theories and concepts relating to place including logistics and distribution. Seminar tasks The seminar will be dedicated to you and your Challenge team continuing to develop the marketing mix for your Challenge product. Hence, you will be required to apply ‘place’ concepts and theories as discussed in the lecture and your reading. Reading/activity 1. You must meet as a team before next week to finalise your MMC product’s ‘place’ decisions 2. Your Poster Pitch is coming up so you really should be working in your MMC teams to finalise your overall decisions for Phase One of the Challenge and be developing your poster ideas and pitch. Deadlines You must have completed your reading activity for this week. Document1 Business School, Oxford Brookes University 26 Week 5 – Friday: ‘The good, the bad and the ugly’ This session explores the marketing mix decisions (good and otherwise!) for a range of reallife products/brands such as Ryan Air and PepsiCo. The aim is to help prepare you for your Poster Pitch next week by illustrating the importance of an integrated approach to marketing mix decisions and the consequences of getting various aspects wrong! As with previous sessions, you will be exposed to a mixture of tutor-led content, audiovisuals and student-led discussions. Document1 Business School, Oxford Brookes University 27 Week 6 – Tuesday: Guest Lecture Lecture summary This week there will be a guest lecture on ‘The Marketing Mix in Practice’. The aim is once again to bring the marketing mix to life so that you can apply your learning to the MMC. You will have the opportunity to ask questions to the presenter at the end of the session. Seminar tasks The seminar will be dedicated to you and your Challenge team continuing to develop the marketing mix for your Challenge product. There will be a ‘Poster Pitch Surgery’ which will enable you to ask your seminar leader any questions regarding the assessment on Friday and pick up any last minute tips. You can even run through your presentation if you want to. Basically, use this time wisely……the Poster Pitch is in 3 days time!!! Reading/activity There is no set reading this week as your Poster Pitch is this Friday….your preparation activity is therefore to finalise your amazing poster and prepare your compelling pitch! Deadlines Don’t forget that the Poster Pitch is this Friday!!! Document1 Business School, Oxford Brookes University 28 Week 6 – Friday: The Poster Pitch (Assessment) Today is ‘Poster Pitch’ day! You will be pitching your product ideas during your normal seminar session. Please attend at the usual start time (either 9am or 2pm) – the session will last 2 hours as usual and you will be required to stay for the duration. You will also be completing a mid-module evaluation at the end of the session – please see page 57 for more details. As this is a formal assessment you are required to dress appropriately. Please also respect your peers whilst they are pitching their product ideas – treat others how you would like to treated yourself! For more information regarding the Poster Pitch and Phase One of the MCC please read pages 41-55. Reading/activity Read Chapter 2 of Blythe, check the end of chapter glossaries, and answer questions. Deadlines It’s your ‘Poster Pitch’ today – good luck!! Document1 Business School, Oxford Brookes University 29 Week 7 – Tuesday: The Marketing Environment Learning outcomes The aim of the lecture is to: Launch Phase Two of the ‘Marketing Mix Challenge’ and introduce you to the Marketing Environment. More specifically, the lecture aims to: Explain how the second phase of the MMC works and what you need to do. Outline the key macro and micro factors that influence marketing decision making Address the potential impact of the macro environment within a local, regional, national and international context. Outline the potential impact of the micro environment on the marketing of a product or service The aim of the seminar is to: allow you and your Challenge teams time to apply marketing environmental issues and factors raised in the lecture and your reading to your Challenge product. help prepare you for the Team Report Lecture summary Week 7 marks the start of Phase Two of the MMC. You will therefore be introduced to how the MMC relates to the rest of the semester and your team report. You will then be introduced to the first part of the additional marketing theories and concepts, namely the marketing environment. Seminar tasks During the seminar, you and your MMC team will be given the opportunity to apply the learning gained from the lecture and your reading to your MMC product. Reading/activity Read Chapter 5 of Blythe, check the end of chapter glossaries, and answer questions. Deadlines You must have completed your reading activity for this week. Document1 Business School, Oxford Brookes University 30 Week 7 – Friday: Market Research and Poster Pitch Feedback Learning outcomes The aim of this two our session is to: Introduce you to market and marketing research concepts, theories and techniques, and more specifically: the role, process and importance of market research in informing marketing decision making the types of research, and their appropriate application dependent on information requirements You will also receive your Poster Pitch feedback (and grade) and receive your mystery question for Phase Two of the MMC. Session summary This is the second session whereby you will be introduced to new theories and concepts in order to develop the marketing of your Challenge product. You will have the opportunity to apply these theories and concepts to your Challenge product in relation to Phase Two of the Challenge. Reading/activity Read Chapter 4 of Blythe, check the end of chapter glossaries, and answer questions. Deadlines You must have completed your reading activity for this week. Document1 Business School, Oxford Brookes University 31 Week 8 – Tuesday: Segmentation, Targeting and Positioning Learning outcomes The aim of the session is to: Introduce you to segmentation, targeting and positioning (STP), and more specifically to: the concept of segmentation various methods for targeting potential customers how a product or service is positioned in the marketplace Session summary In the lecture you will be introduced to segmentation, targeting and positioning (and the relationship between all three aspects). Links will be made with the Promotional Mix so that you can demonstrate a more integrated understanding and application of STP within your report. In the seminar you will be given time to apply the learning from the lecture and your reading to your Challenge Product. Reading/activity Read Chapter 3 of Blythe, check the end of chapter glossaries, and answer questions. Deadlines You must have completed your reading activity for this week. Document1 Business School, Oxford Brookes University 32 Week 8 – Friday: Consumer Behaviour The aim of this two hour session is to: Introduce you to consumer buyer behaviour, and more specifically to: the buyer decision making process the factors that influence consumer and organisational buyer behaviour different customer types and how marketers might influence them to purchase Session summary You will be introduced to theories and concepts relating to consumer buyer behaviour in order to develop the marketing of your Challenge product. Links will be made to the learning in Week 3 (the Consumer Landscapes session). You will also have the opportunity to apply these theories and concepts to your Challenge product. Reading/activity There is no set reading this week as you have a huge deadline next week! Please therefore continue to work on your Team Report….. Document1 Business School, Oxford Brookes University 33 Week 9 – Tuesday: Enquiry-based Learning Launch Lecture summary The lecture will be providing you with an overview of Enquiry-based Learning (EBL) generally and will launch the EBL for this specific module. This is an extremely important session. The EBL forms the compulsory part of your exam. You can find out more about the EBL and how it relates to the MMC and examination on page 44. Seminar tasks In the seminar, you and your Challenge Team will be deconstructing the EBL scenario and allocating roles and tasks. This is the first stage of the EBL process and therefore critical in you preparing sufficiently for the exam. Reading/activity There is no set reading for this week. Instead, you must have conducted some preliminary research in relation to your EBL topic area in readiness for Friday’s session. Deadlines Don’t forget that the deadline for Phase Two of the Marketing Mix Challenge is Friday of this week – make sure you submit your team report in the session…..! Document1 Business School, Oxford Brookes University 34 Week 9 – Friday: EBL Workshop and Team Report Submission Session summary During this session you will be working on your EBL tasks in your Challenge Teams under the supervision of your seminar leader. They will be able to provide guidance where appropriate – but remember that EBL is student-led! At the beginning of the session you will be required to submit your Team Report – please read pages 42-52 to familiarise yourself with the requirements. Reading/activity There is no set reading for this week. Instead, you must continue to research your EBL topic area. Deadlines You need to submit your Team Report today at the beginning of the session. Document1 Business School, Oxford Brookes University 35 Week 10 – Tuesday: Corporate Ethics and Social Responsibility (and opinions, opinions, opinions) Lecture summary The aim of the lecture is to explore ethics and corporate social responsibility (CSR) within a marketing context. A range of examples will be provided to illustrate key issues and you will have the opportunity to discuss and debate these within the seminar session. Seminar tasks During the seminar, you will have the opportunity to explore ethics and CSR in an interactive way. You will be debating different viewpoints and hopefully challenging some of your own views. Reading/activity There is no set reading for this week. Instead, you must continue to research your EBL topic area in readiness for the EBL presentation this Friday. Deadlines Don’t forget that your EBL presentations are this Friday - this is a course requirement. Document1 Business School, Oxford Brookes University 36 Week 10 – Friday: EBL Presentations (Course Requirement) Today is ‘EBL presentation’ day! You and your Challenge Team will be presenting your findings to the rest of your seminar group during your normal seminar session. Please attend at the usual start time (either 9am or 2pm) – the session will last 2 hours as usual and you will be required to stay for the duration. As per your Poster Pitch in Week 6, please respect your peers whilst they are presenting their findings – treat others how you would like to treated yourself! This session and participation in the EBL presentation is a course requirement. For more information please read pages 44-45. Deadlines Today is ‘EBL presentation’ day! This is a course requirement. Good luck! Document1 Business School, Oxford Brookes University 37 Week 11: Tuesday: Exam Preparation and Top Tips (Course Requirement) Lecture summary The aim of the lecture is to provide you with specific details and requirements of the examination for this module. General exam advice will have been covered in Week 10 in Foundations of Academic success. You will also receive tips and techniques to help you do well. Examples will be used to show what types of questions will be asked in the exam itself. Seminar tasks The seminar session is dedicated to preparing you for the compulsory examination question which is related to your EBL learning activity and presentation. Towards the end of the session you will be given a mock examination question. You have the option to complete the mock question in your own time and receive feedback on your answer in either the session this Friday or next Tuesday. Your seminar leader will circulate exam tutorial times. Please note that this is optional – you do not have to complete the mock exam question or receive feedback on your answer. You will also be receiving an end of module evaluation form – please see page 57 for more details. Reading/activity Recap of previous learning and independent revision for the exam Deadlines This session is a course requirement, you MUST attend. Document1 Business School, Oxford Brookes University 38 Week 11: Friday: Report Feedback and Optional Exam Tutorials During this session, you will be able to receive the feedback and grade for your Team Report and therefore your overall mark for the coursework element of the assessment which is worth 60% of the module. You also have the option to attend an exam tutorial to discuss your mock answer (please see Tuesday Week 11 for details). Your seminar leader would have arranged a time with you for either this session or next Tuesday (week 12). Please note: the tutorial is optional – you do not need to attend. However, if you are attending then please arrive on time!! Reading/activity Recap of previous learning and independent revision for the exam Document1 Business School, Oxford Brookes University 39 Week 12: Tuesday: Optional Exam Tutorials There is no formal session this week. Instead, you have the option to attend an exam tutorial to discuss your mock answer if you haven’t already seen him or her on Friday of Week 11. (Please see Tuesday Week 11 for details.) Please note: exam tutorials are optional – you do not need to attend. However, if you are attending then please arrive on time!! Reading/activity Recap of previous learning and independent revision for the exam Document1 Business School, Oxford Brookes University Week 12 – Friday: No session There is no formal session this week. Please carry on revising for your exam! Reading/activity Recap of previous learning and independent revision for the exam Best of luck!! Document1 40 Business School, Oxford Brookes University 41 Assessment details This module follows the principles of the University’s Assessment Compact, developed in conjunction with the Student Union, to ensure good practice and transparency in assessment and feedback processes. The Assessment Compact can be found on your Field’s Brookes Virtual site. There are two assessment components for this module – coursework (60%) and exam (40%). The coursework consists of a team Poster Pitch (worth 20%) and a team Report (worth 40%); the exam (worth 40%) is a combination of long and short answer essay questions and takes place at the end of the semester during the examination period. The coursework assessment components are related to the ‘Marketing Mix Challenge’ which occurs in two phases. . . . . . What is the Marketing Mix Challenge? Phase One: The Poster Pitch (worth 20% of the module marks) The ‘Marketing Mix Challenge’ in Phase One is a five week scenario-based activity that all students will participate in. In week 1, you will form ‘Challenge Teams’, and be allocated a ’brand’ which you need to research as part of a preparation exercise. The challenge officially begins in week 2, however. Your seminar leader (who is ‘in role’ as a Board member for your brand) will be asking you to develop a new product that will extend that brand into a new area. Guidance will be given by your seminar leader as to what type of product is acceptable before you begin the challenge itself. Once you and your team have chosen and agreed a new product for your brand, you will then be required to develop the marketing of that product using the different aspects of the marketing mix. You don’t have much time!! In week 6, you will be required to present your marketing mix decisions to ‘The Board’ of your brand (i.e. your seminar leader and another member of lecturing staff or a Final Year marketing student) in the form of a formal Poster Pitch which must last 15-20 mins, including time for questions. You will not be allowed to use PowerPoint. Instead, you will have to verbally ‘pitch’ your ideas to the Board (training will be provided in Week 5 in the module Foundations of Academic Success) using an A1 poster as your visual aid. You will be provided with card for the poster, but the information (visuals/text) must be produced entirely by your team. Examples of previous posters can be found on ‘Brookes Virtual’ for this module. Think of the poster as a ‘visual executive summary’ whereby the key elements of your marketing mix decisions are displayed. You can be as creative as you want with your poster, but you must be able to communicate the different marketing mix aspects to the audience in such a way that its content can be understood clearly. Document1 Business School, Oxford Brookes University 42 Phase Two: The Team Report (worth 40% of the module marks) Having considered your ideas via the Poster Pitch, the Board will be providing you and your Challenge Team with feedback during the session in week 7. To help them gain a better understanding of the commercial viability of your product the Board will be asking you to write and submit a team report (2,000 words) detailing your marketing mix decisions AND wider marketing considerations and activities, such as identifying the target market for your product, segmentation methods used, planned market research (pre and post product launch), and evidence of environmental scanning. You will have been introduced to these latter marketing areas in your lectures and seminars from week 7 onwards. Please note: Researching these additional areas may cause you to reconsider and change your initial marketing mix decisions – this is absolutely fine and to be encouraged! The aim of the report is to provide a sound, justified set of related marketing decisions appropriate to your MMC product. The Board will provide you with a report template (which will be available on Brookes Virtual) so that you can structure your work appropriately and clearly signpost all the key areas that are needed in the report. The deadline for the report is Friday Week 9 in the seminar session. The ‘Mystery Question’ The Board will also ask you and your Challenge team to answer a ‘mystery question’. Unlike the other areas in the report you will not be able to prepare for this question in advance. You will receive your mystery question in week 7 and be expected to include your response to this question within the group report (week 9 deadline). Do not worry - the mystery question will be related to your studies on this module!! Important: Your marketing choices and decisions in the team report must be substantiated by relevant evidence and/or theory. This will therefore involve spending substantial time on this module outside of lectures and seminars (which will of course mean you will need to READ SUBSTANTIALLY!). As with all undergraduate academic work, you will be required to reference your sources correctly. To help you with this, there is a referencing guide on the Brookes Virtual site for this module - please take the time to follow the guide thoroughly. You will cover referencing, report writing and how to structure academic arguments etc in the first few weeks of the module Foundations of Academic Success. Timescales for the ‘Marketing Mix Challenge’: Week 1: You will form ‘Challenge Teams’ and be given a brand to research in preparation for week 2. Week 2: Your Challenge team will receive details of the product you must develop on behalf of the brand. The Marketing Mix Challenge is now officially launched. Document1 Business School, Oxford Brookes University 43 Week 3: By week 3, your team must have decided on the new product you wish to develop, and you will be sharing your initial ideas with the rest of the seminar group during this session. Week 4: You will be conducting a ‘Team Health Check’ in the module Foundations of Academic Success to see how your Challenge Team work is getting on. This module requires high levels of group work and it is important that you all contribute to both the team and the task. Week 5: In the module Foundations of Academic Success you will participate in presentation and ‘pitch’ training to prepare you for your pitch next week….. Week 6: Deadline: You and your Challenge Team will be ‘Pitching’ your new product ideas and marketing mix decisions to the Board of your brand during your Friday seminar (i.e. Friday 5th November). All Challenge Team members must contribute in some way .i.e. not all group members are required to speak during the pitch, providing they have contributed to the poster. Week 7: The ‘Board’ will be giving you feedback on your ‘Pitch’ and marketing mix decisions in week 7. They will also be releasing your ‘mystery question’ which must be included within the report alongside your marketing mix decisions and other marketing considerations and activities (as outlined on page 42 above and in the report template on Brookes Virtual). Week 9: Deadline: You and your Challenge Team must submit your final report to your seminar leader within your Friday seminar (i.e. Friday 26th November). As already mentioned, you don’t have much time to complete all of the required activities – this is intentional, and all part of ‘The Marketing Mix Challenge’ Team Diaries During the MMC, your team must keep a ‘team diary’ which briefly records the details of your meetings – e.g. dates of meetings; who attended; what was discussed; who was allocated various responsibilities; details of any work not completed on time etc. This record of meetings will not only help you manage the team process but will also be referred to by your seminar leader should the team wish to adjust the marks of any individuals within the team (see pages 48-49 for more details). Please take the team diary to every meeting and decide amongst yourselves who has the responsibly to fill it in – you may decide to rotate the role, the choice is yours! Document1 Business School, Oxford Brookes University 44 Enquiry-based Learning and the Marketing Mix Challenge: Weeks 9-11 During weeks 9 - 11, you will be participating in a group enquiry-based learning (EBL) activity which will be based on your Marketing Mix Challenge brand and product. EBL is a powerful learning approach that can really develop high level understanding of a particular topic or issue. EBL requires you to do the learning. We will give you guidelines in Week 9 in terms of what you need to be doing but ultimately the learning process and outcome is yours. You and your team will need to determine what is relevant to the topic, what you need to find out and what your key findings are. This is an exciting opportunity for you to stretch yourself and explore a range of contemporary business and marketing-related issues! EBL Scenerio: The Board is pleased with the work that you have been doing so far in relation to the product you have been developing and the decisions you have been making. They would like you to continue refining your concept and specifically, the Board wants you and your Challenge Team to apply detailed consideration to how Social Media might be used to increase the impact of the product launch and improve sales within the first 12 months. The EBL scenario will be launched in Week 9 and guidelines on how to approach the scenario will be provided in the lecture on Tuesday 30th November. You and your Challenge Team will be required to present your EBL findings on the Friday of Week 10 (Friday 3rd December). This is a course requirement (please see below for more information) and you must therefore attend and contribute to the team presentation. No marks will be awarded for the presentation itself. Instead, your individual understanding of the EBL topic will be assessed in the individual exam at the end of the module during the examination period (worth the other 40% of the module). Course Requirements In addition to the formal assessments for this module (i.e. the poster pitch, report and examination), there are also Course Requirements. These are activities and sessions that are designed to help you with the formal assessment, which you MUST attend and participate in order to pass the module. For this module, there are two course requirements, one in Week 10 and one in Week 11: In Week 10 you must attend and contribute to the EBL presentation on Friday 3rd December. In Week 11 you must attend the Examination Preparation session on Tuesday 7th December. Registers are taken every week on this module. Failure to meet these course requirements will be followed up by the module leader. Document1 Business School, Oxford Brookes University 45 Lindsay Williams’ Office Hours are …… Coursework: Learning outcomes assessed: 1.2-1.4, 2.1-2.4, 3.2, 3.3, 3.5 Assignment task The ‘Marketing Mix Challenge’ – Phase One and Phase Two You and your ‘Marketing Mix Challenge’ team are required to prepare a Poster Pitch and 2,000 word report, detailing the marketing decisions you have made in relation to your choice of product for your allocated brand. Your poster needs to display information (text and visuals) relating to all four elements of the marketing mix. Your report gives you the opportunity to expand on your mix decisions and add more detail regarding the target market for your product, segmentation methods used, planned market research (pre and post product launch), and evidence of environmental scanning . Your report must also include your response to the ‘Mystery Question’ which will be released to you in Week 7. Please see pages 41-43 for more detail regarding the Marketing Mix Challenge. In terms of the report, you need to make sure you include, as a minimum, issues such: Product: Document1 Business School, Oxford Brookes University 46 What the product actually is. How would you classify it? Is it utilitarian or hedonic? What are the primary and auxiliary characteristics? Core, product and augmented benefits? How do you think the PLC will apply to your product? How might you revise the PLC at various points in time? What about product positioning? How will the packaging for example relate to this? What role might branding play in the marketing of your new product? Promotion: What promotional mix will use? How will you integrate it? What level and type of campaign will you employ? What media will you use? What might the marketing communications look like? How will you grab your audience’s attention? What key messages do you need to get across? Price: What is the price elasticity of demand for your product? What pricing and market orientation would you use? What price would you actually charge? What pricing strategy would you use? Place: How will physical distribution work for your product? What about the logistics? How does retailing relate to your product? What is your distribution strategy? How might you manage your distribution channels? Target Market and Segmentation Methods: Who is your product aimed at? What evidence is there to suggest that these consumers will buy your product? How have you segmented the market, and why have you used this approach? Market Research: What type of market research will you need to conduct pre-product launch to ensure that your product meets the needs of consumers and will be successful? What type of market research will you continue to do conduct (i.e. post-product launch?) Environmental Scanning: What are the key environmental factors (macro and/or micro) impacting your product and marketing mix decisions? Why are these environmental factors most important? The Mystery Question: What are your responses to the mystery question!! (released to you in Week 7) As already mentioned, the above list is to give you an idea of what to include in your report – this is not an exhaustive set of thought provokers! For more details of the Marketing Mix Challenge, please turn to page 41-43 of this module guide and refer to the Report Template that will be made available on Brookes Virtual. Top tip: Document1 Business School, Oxford Brookes University 47 The key point to this assessment, and in particular the report is substantiation of your decisions. Why, for example, are you using those particular elements of the promotional mix? Why would you classify your product as a convenience product? Why are you choosing that particular pricing strategy? Why is that particular distribution strategy better than another? And so on. Substantiation is how you can bring theory in to your work. For example, whilst you might think it’s a ‘good idea’ to use PR as part of the promotional mix, does the theory actually support this in relation to your particular product? By reading around the subject of the marketing mix you will be able to see what would work best, in the context of your particular product and brand. What might work for one product won’t necessarily work for another. Therefore think through your decisions carefully and understand the theory. Don’t just use theory and sources to provide definitions in your work; use them to substantiate what you are trying to say. How to approach academic work at University level will be covered in more detail during the first few weeks of the Foundations of Academic Success module. NB: As you can see in the assessment grid on pages 51-52, the best poster pitches and reports will also show linkages between different aspects of the marketing mix and consistency across marketing decisions. . . . . stretch yourself – gain those extra marks! How do you structure the report? A report template will be available on Brookes Virtual for your Challenge team to use. Please also note that: The word count for the report is 2,000 words (+/-10%) and anything in excess will not be marked. The word count should include everything except your reference page and executive summary, and be clearly stated on the front of your work. You must include a reference page to obtain a pass grade. University regulations require all students to include this. Refer to the referencing guide on Brookes Virtual or the version that is in your Brookes Diary which you received in Induction Week. Referencing will be covered during the first few week of the Foundations of Academic Success module. You can always ask your seminar leader if you need any advice. You must attach a signed Group Declaration Sheet to your report (see page 49 and Brookes Virtual). This is a group report and all group members will receive the same mark unless as a team you decide that the grades need to be adjusted (see page 48 for information regarding the Grade Adjustment Facility). You must also attach a signed Statement of Originality form to your report (see page 54 and Brookes Virtual). Your report must be handed to your seminar leader at the start of the Friday workshop session in Week 9 (Friday 26th November). See page 55 for the penalty for late work. Marks will be awarded according to the marking criteria (see pages 51-52) Reports should be collated using one staple at the top left hand side of your work – attach the assignment, Group Statement of Originality, and Group Declaration Sheet together (these sheets can also found on Brookes Virtual). Assessment criteria Document1 48 Business School, Oxford Brookes University Please see the assessment grid on pages 51-52 of this module guide. Group work The Marketing Mix Challenge is a group activity and therefore requires commitment to both the team and tasks at hand. Whilst we expect you to take a mature, honest and solutionsorientated approach to team work, we do recognise that some problems can occur. On this module, we have included a ‘Grade Adjustment Facility’ which essentially means that the coursework assessment will be jointly assessed by your seminar leader and by your Challenge Team. Your seminar leader will mark your poster pitch and written report and you will have the opportunity to influence the mark of individuals who you believe to have contributed significantly more than or significantly less than the rest of the group. You are required to keep a record of your contribution to the final report and at a group meeting before you submit your work evaluate the performance of the group and decide whether it is appropriate to adjust any individual marks. When submitting as a group you must communicate your decision to your seminar leader via the ‘Group Declaration Sheet’ (see page 49 and Brookes Virtual). Each individual’s mark may be increased by up to 10 marks or decreased by 10 marks but the increase/decrease across the group total must equal zero i.e. if one persons mark is increased by 10 one or more of the other members of the team must lose marks to the equivalent sum. A bit confused? Here is an example: Tash, Jen, Ash and Mo meet and decide that as Jen did not attend the team working sessions regularly and consistently failed to produce promised work on time that she would lose 8 marks. The team also agreed that as Ash showed extreme commitment to the task, helped solve a number of problems and did quite a lot of the work that Jen did not complete he should get 6 of those marks and Tash and Mo would get one each. The seminar leader enters the following marks on the records: Provisional group mark 57 Tash 58 Jen 49 Ash 63 Mo 58 Team Poster Pitch and Report: Group Declaration Sheet Document1 49 Business School, Oxford Brookes University Team Brand and Product Name: Student Name Student Number Signature of all contributing group members Group evaluation of Assignment Process Did all group members contribute to the pitch and the report? Yes No Yes No Have you, as a group, decided that one or more student contributed significantly more or less to the group? If yes, please indicate below how you as a group would like to adjust individual grades according to the guidelines set out on page 48 of the module guide. Student Name Student Number Mark to be adjusted by e.g. Neil Brooks 10034444 Up 4% e.g. Lindsay Williams 10152222 Down 4% Signature to confirm agreement Up Down Up Down Up Down Up Down Hand-in date and instructions Submission Date for Group Poster Pitch: Friday Week 6 (Friday 5th November) in the workshop session Document1 Business School, Oxford Brookes University 50 Submission Date for Group Report: Friday Week 9 (Friday 26th November) during the workshop session Feedback Feedback on your work will be provided in a range of ways at various times throughout this module, and different feedback will serve slightly different purposes. Feedback is designed to support your learning and help you to improve subsequent work, so you need to get the most out of the feedback provided. Please note that feedback is provided throughout the module NOT JUST ON FORMAL ASSESSED TASKS. It will be provided in class, on the formal assessment tasks and, in some circumstances, during staff office hours. Formal feedback on your assessed work will occur at the following times: You will receive some verbal feedback on your poster pitch in week 6 and more detailed written feedback in week 7 (to feedforward to your team report) You will receive formal written feedback on your team report in Week 11 You will receive verbal feedback on your examination performance in Week 2 of Semester Two during the Foundations of Academic Success Module If you would like further information about feedback, or how to use it, please talk to your tutor on this module or your Academic Adviser. Examination Learning outcomes assessed 1.1-1.5, 2.2, 2.4, 3.3 Format A closed book two hour examination comprising one compulsory question (40% of the examination marks) relating to the EBL learning activities (based on your MMC product) and a series of short answer questions (60% of the examination marks). Additional information You will be given detailed advice and guidance on the exam topic areas from week 9 of the module, specifically in Week 11 which is a course requirement (see pages 44-45). Exam preparation will also be covered in Foundations of Academic Success in Week 11. There are no lectures or workshops for this module and Foundations of Academic Success in Week 12 to give you time to revise and prepare. Document1 51 Business School, Oxford Brookes University U55003 ASSESSMENT GRID: Group Poster Pitch and Report (60%) Semester 1 2010-2011 Student Names and Numbers: Seminar Leader: Brand and product name: Learning Objectives _______________________________________________________________ _______________________________________________________________ 70%+ 60-69% 50-59% 40-49% <40% Excellent applied grasp of core principles underlying the brief, evidenced through a very wide range of relevant up-to-date references. The importance of understanding the consumer is clearly and extremely well communicated via the pitch and the report. Marketing decisions very well substantiated. Very good applied grasp of core principles underlying the brief, evidenced through a wide range of relevant up-todate references. The importance of understanding the consumer is well communicated via the pitch and the report. Main marketing decisions substantiated. Competent applied grasp of core principles underlying the brief, evidenced through a range of relevant up-to-date references. The importance of understanding the consumer is communicated via the pitch and the report. Most marketing decisions substantiated. Reasonable grasp of core principles underlying the brief, evidenced through the basic use of some relevant up-todate references. The importance of understanding the consumer is implied within the pitch and the report. Some marketing decisions substantiated. Inadequate grasp of core principles underlying the brief and/or failure to apply them adequately; very limited range of references and/or references of questionable currency and/or relevance. The importance of understanding the consumer is not adequately addressed in the pitch or the report. Little or no substantiation of marketing decisions. Key environmental issues influencing the development of the Challenge product are clearly identified and substantiated within the report. Marketing decisions demonstrate an excellent understanding of the impact and nature of the external marketing environment. Key environmental issues influencing the development of the Challenge product are identified and substantiated within the report. Marketing decisions demonstrate a very good understanding of the impact and nature of the external marketing environment. Key environmental issues influencing the development of the Challenge product are identified within the report. Marketing decisions demonstrate a good understanding of the impact and nature of the external marketing environment. Key environmental issues influencing the development of the Challenge product are identified within the report. Marketing decisions demonstrate a reasonable understanding of the impact and nature of the external marketing environment. Key environmental issues influencing the development of the Challenge product have not been adequately identified. Marketing decisions do not demonstrate a sufficient understanding of the impact and nature of the external environment. Marketing mix decisions demonstrate an excellent understanding of a range of marketing concepts and their interrelationships. Marketing mix decisions demonstrate a very good understanding of a range of marketing concepts and their interrelationships. Marketing mix decisions demonstrate a good understanding of a range of marketing concepts and their interrelationships. Marketing mix decisions demonstrate an adequate understanding of a range of marketing concepts and their interrelationships.. Marketing mix decisions do not demonstrate an adequate understanding of a range of marketing concepts and their interrelationships. Knowledge and Understanding (70% Weighting) 1. 2 Understand the customer centric underpinnings of the marketing philosophy and the historical evolution of the marketing concept 1.3 Appraise the factors arising within the marketing environment, appreciate the linkages between different parts of the marketing and business environment, and appreciate the effects of a rapidly changing regional, national and/or global environment on a diverse range of organisations 1.4 Understand key marketing concepts and the interrelationships between them Mark out of 70 Document1 52 Business School, Oxford Brookes University Disciplinary & Professional and Transferable skills (30% Weighting) Disciplinary & Professional: 2.1 Select and apply appropriate research methods and analysis tools to decision-making and the design of creative solutions to a range of marketing problems and scenarios 2.2 Devise and substantiate arguments contributing to marketing decisionmaking, informed by critical enquiry and practical insights, and using appropriate means of dissemination to communicate them 2.3 Understand the nature, role and importance of relationships with suppliers, service providers, agencies, customers, clients and other stakeholders 2.4 Recognise the importance and influence of professional values, incorporating approaches to corporate citizenship. These values should pay due respect to legal, professional and ethical codes of practice, and with due regard for the well-being of society Transferable skills: 3.2 Learning skills 3.3 Communication 3.5 Problem solving Mark out of 30 TOTAL (Mark out of 100) Document1 Marketing decisions demonstrate an excellent ability to synthesise material from various sources to develop a cogent and coherent original argument. Structure is appropriate and flows logically. The report is professionally presented and fully integrated with few/no spelling/ grammatical errors; appropriate use of illustrations, figures, tables and appendices; uses Harvard referencing accurately and references list complete. The Poster Pitch clearly and creatively demonstrates the learning achieved through Phase One of the Challenge. Overall a thorough and fully pertinent response to the brief. Marketing decisions demonstrate a very good ability to synthesise material from various sources to develop a cogent and coherent original argument. Structure is appropriate and flows logically. The report is very well presented and integrated, with few spelling/grammatical errors; appropriate use of illustrations, figures, tables and appendices; uses Harvard referencing and references list complete. The Poster Pitch creatively demonstrates the learning achieved through Phase One of the Challenge. Overall a thorough and pertinent response to the brief. Marketing decisions are well presented and integrated within the report with few spelling/grammatical errors; largely appropriate use of illustrations, figures, tables and appendices; uses Harvard referencing and references list complete. The report demonstrates some ability to synthesise material from various sources to develop a convincing, if at times fragmented argument. Structure is largely appropriate and logical. The Poster Pitch demonstrates the learning achieved through Phase One of the Challenge. Some creativity shown. Overall a satisfactory response to the brief. Nicely presented integrated report but would benefit from proof-reading; some use of illustrations, figures, tables and appendices but not always appropriate; uses Harvard referencing and references list complete. Poorly presented and poorly integrated report needing a great deal of editing and proof-reading; little/no use of appropriate illustrations, figures, tables and appendices; does not use (or misapplies) Harvard referencing; gaps in references list. Demonstrates basic ability to synthesise material from various sources; fragmented with few coherent threads of argument; little originality. Structure and flow need reviewing. Demonstrates little/no ability to synthesise material from various sources; very fragmented with no coherent threads of argument; no originality. Structure and flow need major review. The Poster Pitch demonstrates some of the learning achieved through Phase One of the Challenge. Minimal creativity shown. The Poster Pitch demonstrates little or no learning achieved through Phase One of the Challenge. Little or no creativity shown. Overall an acceptable response to the brief. Overall fails to respond adequately or relevantly to the brief. 53 Business School, Oxford Brookes University MARKER’S COMMENTS Grade and Mark Awarded: Document1 What have you done well? What could have been improved? Signed: Date 54 Business School, Oxford Brookes University Assessed Coursework Coversheet for Group Coursework YOU MUST COMPLETE THIS COVERSHEET AND ATTACH IT TO THE FRONT OF YOUR ASSIGNMENT. Student Nos. Module No. Student Names U55003 Module Title Marketing in Context Seminar tutor’s name Extract from the Student Conduct Regulations: 2.2.1 Students shall comply at all times with the provisions of the Regulations for Candidates taking Assessments. In particular they shall not commit impersonation, collusion, plagiarism, falsification, duplication, submit the work of others as their own, or otherwise cheat in any assessment. Explanation of terms used in the Student Conduct Regulations: Impersonation means taking an assessment on behalf of another student, or allowing another person to take an assessment on your behalf. Collusion means producing assessed work by working with another person who you have not been authorised to work with by the Module Leader. This includes, but is not limited to, allowing another student to copy your work. Falsification means presenting invented data, for example claiming that you have conducted interviews or sent out questionnaires when you have not, or altering or making up your results. Plagiarism means submitting the work of someone else as if it were your own. When you include someone else’s ideas in your assignment, you must provide a reference in the text. If you copy someone else’s words (a quotation), you must show clearly in the text how much was copied by using speech marks. It is not enough just to list your references at the end of your assignment. Guidance on the correct use of references can be found on www.brookes.ac.uk/services/library, and also in a handout in the Library. Duplication means submitting work for assessment which has been assessed before, either in this University or elsewhere, without acknowledging the extent of the previous submission. If you do not understand what any of these terms mean, you should ask your Module Leader to clarify them for you. The full regulations may be read in the Library, or accessed on-line at http://www.brookes.ac.uk/regulations/sturegs.html STATEMENT OF ORIGINALITY Except for those parts in which it is explicitly stated to the contrary, this work is our own work. It has not been submitted for assessment for credit previously at this or any other academic or professional institution. Student signature ………………………………………………………Date………………….. Student signature ………………………………………………………Date………………….. Student signature ………………………………………………………Date………………….. Student signature ………………………………………………………Date………………….. CHECKLIST: Please check the following statements are true and initial each box. We have included a full reference list using the Harvard style of referencing We have provided Harvard style references for all the ideas, empirical evidence and other materials we have used in the main body of this piece of work We have used quotation marks and referenced all passages (including page numbers) taken word for word from my source material We can make available evidence of the originality of our work, including notes, photocopies, drafts, primary data and computer files We completed this work without any unauthorised help Document1 Business School, Oxford Brookes University 55 Regulations Late submission of work / non-attendance at exams Students who submit work late, or do not attend an examination, will receive a mark of ZERO for that element of assessment. If mitigating circumstances (for example, medical or personal circumstances) affect your ability to meet an assessment deadline or attend an examination then it is ESSENTIAL that you notify your module leader as soon as possible and in any case BEFORE an assessment deadline or the start of an examination. You will be required to provide satisfactory documentary evidence to support your claim. The only exception to this is for very short extensions (up to one week) to an assessment deadline, where you may be allowed to selfcertify your difficulties if there is a valid reason why you cannot provide evidence. If you submit a claim of mitigating circumstances later than an assessment deadline or the start of an examination, then you will not only need to demonstrate that you were affected by these circumstances but you will also need to provide evidence that you were unable to submit your claim by the deadline. For further details of the University’s regulations for the consideration of mitigating circumstances please see: http://www.brookes.ac.uk/services/asd/registry/mitcircs.html Late submission regulations apply to both hard copy (paper) and electronic submissions, including electronic submissions to Turnitin where relevant. Word count for coursework submissions The word count for the report is 2,000 words (+/-10%) and anything in excess will not be marked. The word count should include everything except your reference page and executive summary, and be clearly stated on the front of your work. The 30% rule The overall pass mark for the module is 40%, but it is also a requirement that you must achieve at least 30% of the marks available for each component - i.e. both the coursework (Poster Pitch and Report combined) and the exam. Authenticating your coursework You must be able to demonstrate that the course work you submit for assessment is your own. You must therefore keep all working documents (electronic and paper) that you used or created while preparing the assignment, such as photocopies of sources and internet pages, your own notes on your reading and preparation and where primary research has been conducted, completed questionnaires or interview schedules, details of the process of analysis, field notes and so on. Most importantly, you should keep the early developing drafts of your coursework as evidence of the originality of your work by saving each revision to a file with a different name. This material should be kept until after the module results have been published on PIP. Please note that you may be required to submit an electronic version of your work. Document1 Business School, Oxford Brookes University 56 Cheating All assessments are intended to determine the skills, abilities, understanding and knowledge of each of the individual students undertaking the assessment. Cheating is defined as obtaining OR ATTEMPTING TO OBTAIN an unfair academic advantage, attempting to cheat or assisting someone else to cheat may be subject to disciplinary action in accordance with the University's Disciplinary Procedure. The University takes this issue very seriously and students have been expelled or had their degrees withheld for cheating in assessments. If you are having difficulty with your work it is important to seek help from your tutor rather than be tempted to use unfair means to gain marks. Do not risk losing your degree and all the work you have done. The University's regulations define a number of different forms of cheating, although any form of cheating is strictly forbidden. These are: Submitting other people's work as your own - either with or without their knowledge. This includes copying in examinations; using notes or unauthorised materials in examinations; impersonation - taking an assessment on behalf of or pretending to be another student, or allowing another person to take an assessment on your behalf or pretend to be you; Plagiarism - taking or using another person's thoughts, writings or inventions as your own. To avoid plagiarism you must make sure that quotations from whatever source must be clearly identified and attributed at the point where they occur in the text of your work by using one of the standard conventions for referencing. The Library has a leaflet about how to reference your work correctly and your tutor can also help you. It is not enough just to list sources in a bibliography at the end of your essay or dissertation if you do not acknowledge the actual quotations in the text. Neither is it acceptable to change some of the words or the order of sentences if, by failing to acknowledge the source properly, you give the impression that it is your own work; Collusion - except where written instructions specify that work for assessment may be produced jointly and submitted as the work of more than one student, you must not collude with others to produce a piece of work jointly, copy or share another student's work or lend your work to another student in the reasonable knowledge that some or all of it will be copied; Duplication - submitting work for assessment that is the same as, or broadly similar to, work submitted earlier for academic credit, without acknowledgement of the previous submission; Falsification - the invention of data, its alteration, its copying from any other source, or otherwise obtaining it by unfair means, or inventing quotations and/or references. Matthew Andrews, Academic Registrar September 2008 Document1 Business School, Oxford Brookes University 57 A note on equal opportunities and diversity Oxford Brookes University is committed to the elimination of any form of unfair discrimination, to the establishment of equal opportunity and to the development of policies and practices to ensure these objectives are met. The Business School aims, within its courses, to provide and promote equality of opportunity for learning to students from diverse backgrounds, irrespective of their gender, race, disability, sexual orientation, age, religion and maturity. Modules are designed to provide an inclusive learning and teaching environment for all students. If you feel this module is not fulfilling this aim, please take it up with the module leader, or ask your student representative to do so. You are invited to comment on this aspect of the module in the evaluation. STUDENT EVALUATION OF THE MODULE Students will be required to complete a mid-module and end of module evaluation (in weeks 6 and 11). These will be handed out by your seminar leader. As you would expect any good marketer to operate, we take feedback very seriously and therefore urge you to think about how the module is going at all points in the semester. You may therefore want to make a note of any comments (good or bad!) as you go along so that you remember to mention them in the evaluation. Please try to be as honest and constructive as possible – this is a form of market research on our current customers, and we want valuable feedback so that we can improve our product offering for the future! Document1