COUNTY OF GRANDE PRAIRIE
JOB DESCRIPTION
JOB TITLE:
Systems Support Coordinator
CURRENT CLASSIFICATION/GRID:POSITION#
AD Grid 4(b)
# 19
NOC CODE: 2172
STANDARD HOURS: 35 hours/week (non-management)
JOB TITLE OF
IMMEDIATE SUPERVISOR
SUPERVISOR’S CLASS/GRID
Information Systems Manager
Ad Grid Level 7(j)
DIVISION
DEPARTMENT
Corporate Services
Information Systems
POSITION #
# 394
LOCATION
PW/IT Administration Bldg.
PROGRAM FUNCTION:
The Corporate Services Division is responsible for financial, legislative, assessment,
information systems, procurement and risk management/insurance functions and support
for the organization.
The Information Systems Department provides network administration and systems
management services for the County, including computer support to all departments in
the areas of software and hardware. This includes the planning and development of
special projects as needed.
The Information Systems Department also includes the responsibility of GIS
Coordination, the design, developing, maintenance and updates to the municipal GIS
applications, spatial databases and GPS data collection.
Computer training for County staff and wireless communication devices are also
overseen by the Department.
PURPOSE OF JOB:
The Systems Support Coordinator is responsible for research and administration of
various Systems Projects and Programs. Provides expert technical advice to County staff
and provides direction to software providers regarding the maintenance of the various
sub-systems and/or programs. Administers the provision of mobile devices (smartphones,
Reviewed: January 2015
cellphones, tablets and aircards). Provides administrative support to the Information
Systems Manager and the unit in general.
The working environment includes: computer hardware and software, Microsoft Office
products, Web page applications and online services.
Job Duties and Tasks:
1.
Provides technical duties by:

Oversees all wireless communications devices: smartphones, cell phones, tablets,
and aircards. Ordering and Set up

Web master for the unit; suggests and makes changes to the public web site and
intranet.

Microsoft Office Master – oversees ALL requests for help from users on the
latest Microsoft Office Suite.

Responsible for the security card access system of ALL County buildings
includes staff access and ensure doors are close and open when they are schedule
to do so.

Ensures security cameras in County buildings are recording, troubleshoot issues.

Arrange and negotiates printers and copiers leases for all County departments,
main contact to place service calls and oversees toner replacement program.

Assists GIS team on printing of maps.
2.
Provides user development and support by:

Communicating effectively and working with non-technical users to understand
and implement applications necessary to carry out their job functions.

Assess training needs and coordinate/develop and deliver regular user training
sessions to reflect the continuous learning principle of the organization.

Developing and writing technical/application documentation to ensure current
guidelines on policies, procedures and processes are available to assist staff with
daily responsibilities

Managing mobile communication devices acquisition, contracts and warranties
for all departments and Council members (smartphones, cell phones, tablets, air
cards, etc), monitoring and ensuring their service plans are according to individual
usage.
Reviewed: January 2015

Collaborating with Information Systems Unit to research, test and recommend
future technologies for development and/or acquisition.

Maintaining constructive relationships with internal customers and suppliers.

Some evening and weekend work for systems upgrades and projects required.
3. Provides Administrative Support by:

Maintaining a proper records filing system for the Systems Unit.

Ordering and maintaining office supplies for Systems Unit

Ordering Toner for all County Printers

Preparing, sending and processing Purchase Orders (PO) for Systems Unit

Coding Invoices for Systems Unit (according to Financial System)

Proofreading letters and documents

Oversee hardware and software assets inventory; includes data entry and tracking

Oversee software licenses; ordering, inventory, compliance, costing, and budget
for all County departments and Council.

Oversee Systems Unit programs as assigned
Reviewed: January 2015
QUALIFICATIONS STATEMENT
Education / Training:



Administrative Technical diploma / Business diploma or an equivalent
combination of education and/or experience;
Advanced computer experience supplemented by post-secondary training;
Training and proficiency with latest Microsoft Office applications (Microsoft
Certificate a bonus)
Computer Skills: Must be proficient in the following:
 Microsoft Office latest Suite
 Internet Use and E-mail Use
 Basic computer troubleshooting
Knowledge:



Technical knowledge of computers and software
Knowledge of accounting principles
Customer service training
Skills and abilities:
 Well-developed written and oral communication skills with the ability to
communicate with non-technical users to troubleshoot and resolve technical
problems.
 Ability to work effectively as part of a team yet able to work independently with
little supervision, identifies issues, and provides recommendations.
 Ability to prioritize and manage work tasks for self and to ensure prompt and
accurate data entry by others, and achieve results within acceptable timeframes;
 Must be concerned with detail and accuracy and demonstrate effective
organizational skills.
Training Matrix:
 Workplace Violence Prevention
 Musculoskeletal Injury Prevention – Office Environment
 First Aid including AED
 Hazard Identification, Assessment and Control required; Leadership for Safety
Excellence preferred
 TRIM training
 Defensive Driving is preferred
Reviewed: January 2015
JOB DESCRIPTION CERTIFICATION:
I have read this job description:
_______________________ ________________________
Incumbent’s Signature
Name (print)
____________
Date
This job description is an accurate statement of the position’s assigned duties,
responsibilities, and reporting relationships, as indicated in the preceding organization
chart, effective _______.
___________________________
Supervisor’s Signature
___________________________
Name (print)
__________
Date
This Job Description is in the appropriate format and contains sufficient data for its
evaluation in the County Job Evaluation Plan:
___________________________
HR Manager’s Signature
Attachment: Organization Chart
Reviewed: January 2015
____________________________
Name (print)
___________
Date