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Albany House Medical Centre practice leaflet
Albany House Medical Centre
3 Queens Street, Wellingborough, NN8 4RW
Appointments (08:30 to 18:00):
Home Visits/Emergencies (08:00 to 18:30):
Results/enquiries (10:30 to 15:30):
Wollaston branch (branch opening hours only):
When the surgery is closed: Call 111
01933 234 900
01933 234 905
01933 234 900
01933 665 011
www.albanyhousemedicalcentre.co.uk
About us
The Practice serves Wellingborough and surrounding areas. We provide services to over 17,200 patients from modern
premises located in the town centre with car parking around the building and in the nearby Jackson's Lane car park.
Both surgeries have good disabled access. We also have a branch surgery in Wollaston to serve patients with a NN29
post code.
We are one of Northamptonshire's leading teaching and training Practices, teaching both GP Registrars and Foundation
Doctors.
We are also actively engaged in Research and Development (R & D), working in Partnership with the Medical Research
Council and many of the leading Pharmaceuticals companies.
Opening Times
Albany House
Wollaston Branch
Monday
08:30 - 18:00
15:00 - 17:30
Tuesday
08:30 - 18:00
09:00 - 11:30
Wednesday
08:30 - 18:00
closed
Thursday
08:30 - 18:00
09:00 - 11:30
Friday
08:30 - 18:00
09:00 - 11:30
Weekend
08:00 - 12:00
closed
Out-of-hours services and A&E are generally very busy so please think carefully before asking to see a doctor and only
do so if you genuinely cannot wait until the surgery re-opens.
In a genuine emergency you should call 999. Chest pains and / or shortness of breath constitute an emergency.
Appointments
Booking in advance - We have appointments with GPs available for advance booking 24 hours, 48 hours, 72 hours, 96
hours, 7 days and 14 days and up to 4 weeks ahead. Our 'phones are always very busy between 08:30 and 09:30 with
patients calling for same day appointments. If you are not calling to book an appointment, please help us to minimise
delays by calling after 09:30.
When you call, our operator will ask what problem you calling in with. This question is asked simply to book an
appointment with the most appropriate clinician - either a GP, advanced nurse practitioner or nurse.
A limited number of appointments at Albany House can be booked online. You have to register to use this service; you
can download an online services registration form from our website.
Urgent appointments - Urgent appointments with GPs are for ONE problem only. There will not be time to deal with
multiple problems, sick notes or see other members of the family. If you have more than one problem you will have to
make another appointment. Appointments can be booked from 08:30 on 01933 234 900.
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Albany House Medical Centre practice leaflet
Telephone consultations - All GPs have a small number of bookable telephone consultations. Call from 08:30 on
01933 234 900.
Advanced nurse practitioners can see a broad range of conditions - our operators will help to signpost you to the
most appropriate clinician.
Minor illness clinics - Most of our nurses are trained to manage a range of minor illnesses including coughs and colds,
headaches, etc. If you call for a same day appointment, our operator will ask what the problem is. They will triage most
minor illnesses to a trained nurse to deal with.
Chronic disease clinics - Our nurses are trained to manage a range of chronic diseases including COPD and Asthma,
Diabetes and hypertension. With exception of Asthma, patients are given appointments for an annual review. Asthma
patients are reminded by letter and requested to call to make an appointment.
Treatment area - All services, except blood tests, require an appointment. The treatment area is closed between 12:30
and 13:30.
Please be aware that patients may be waiting for several different clinics. Therefore, they may arrive after you and be
seen before you. All patients are seen in order of arrival, except where urgent medical attention is required.
Blood tests (Phlebotomy) - walk in service. Available 08:30 to 12:15. A service is also available at the Isebrook up to
15:15 daily.
Chaperone
You are entitled to have a chaperone present if you wish, and we will endeavour to make one available. If this cannot be
arranged immediately you may have to make an appointment at another time.
Cancellations
If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot
to someone else.
Home Visits
Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available,
we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling
01933 234 905 before 10:30.
You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at
home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear
this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls.
You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at
home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under
five years.
Sickness Certificates
You do not require a doctor's sickness certificate for any illness lasting seven days or less. Your employer may however
require you to complete a self-certification form (SC2) which is available from your employer or on the HMRC website
(www.hmrc.gov.uk/forms/sc2.pdf).
Evidence that you are sick
If you are sick for more than seven days, your employer can ask you to give them some form of medical evidence to
support payment of SSP (statutory sick pay).
It is up to your employer to decide whether you are incapable of work. A medical certificate, now called a 'Statement of
Fitness for Work’ from your doctor is strong evidence that you are sick and would normally be accepted, unless there is
evidence to prove otherwise.
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You could also provide evidence from someone who is not a medical practitioner, e.g. a dentist. Your employer will
decide whether or not this evidence is acceptable. If your employer has any doubts, they may still ask for a medical
certificate from your GP.
Statement of Fitness for Work - ’Fit Note'
The 'fit note' was introduced on 6 April 2010. With your employer's support, the note will help you return to work sooner
by providing more information about the effects of your illness or injury. For more information see the DirectGov website
(www.direct.gov.uk/en/MoneyTaxAndBenefits/BenefitsTaxCreditsAndOtherSupport/Illorinjured/DG_175850) (where this
information was sourced).
Repeat Prescriptions
If you are on regular treatment you may request a repeat prescription by:
 Leaving your request at the surgery. We have a special box in the lobby by the entrance door;
 Requesting online via the link at the top of this page. This is a secure ordering service and requires registration.
Please ask at reception for a registration form or download one from our website. If you want a paper prescription
to be sent to a specific pharmacy, please tell us when you order or register for an electronic prescription;
 Sending it to the surgery. If you enclose a stamped self-addressed envelope with your request we will send it back
to you in the post. Always use the computer slip which is attached to your prescription when you collect it. If you do
not have a computer slip, please get a prescription request form from Reception. We can deliver your prescription
to the Wollaston branch surgery. Tell the receptionist if you would like to collect it from there;
 Most local pharmacies operate a collection and/or delivery service.
Always allow us 48 working hours from request to get your prescription ready for you. Please do not wait until you are
nearly out of medication before you reorder. We cannot, for safety reasons, accept email or telephone requests for
repeat prescriptions.
Electronic Prescription Service
Your prescriptions can be sent electronically to a pharmacy of your choice, thereby eliminating the need for a paper
prescription. If you are currently receiving a paper prescription and would prefer an electronic prescription, please
complete a consent and pharmacy nomination form. You can download the form from our website.
Medication Reviews
Patients on repeat medication will be asked to see a doctor, nurse practitioner or practice nurse at least once a year to
review these regular medications and notification should appear on your repeat slip, or by letter/SMS text message.
Please ensure that you book an appropriate appointment to avoid unnecessary delays to further prescriptions.
Prescriptions Charges and Exemptions
Extensive exemption and remission arrangements protect those likely to have difficulty in paying charges (NHS
prescription and dental charges, optical and hospital travel costs).
The NHS prescription charge is a flat-rate amount which successive Governments have thought it reasonable to charge
for those who can afford to pay for their medicines. Prescription prepayment certificates (PPCs) offer real savings for
people who need extensive medication.
NHS charges
These charges apply in England only. In Northern Ireland, Scotland and Wales prescriptions are free of charge.
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Prescription (per item): £8.20
12-month prepayment certificate (PPC): £104.00
3-month PPC: £29.10
If you will have to pay for four or more prescription items in three months, or more than 15 items in 12 months, you may
find it cheaper to buy a PPC.
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Telephone advice and order line 0845 850 0030
There is further information about prescription exemptions and fees on the NHS website
(www.nhs.uk/NHSEngland/Healthcosts/Pages/Prescriptioncosts.aspx)
Help with health costs
Although treatment on the NHS is free at the point of delivery, there may still be some costs (for example, your journey
to hospital). However, much or all of the cost can be reclaimed, which should ease any added stress. The NHS Choices
(www.nhs.uk/NHSEngland/Healthcosts/Pages/help-with-health-costs.aspx) website contains more information and there
are leaflets on display at various places around both buildings.
Clinics & Services
Antenatal Clinics
Our midwife runs regular antenatal clinics. If you become pregnant, you will be given a ‘booking appointment’ at which
our midwife will carry out a health check. You will be seen regularly throughout your pregnancy at the practice or the
local hospital, or both.
Childhood Immunisations
Immunisations for pre-school children are run weekly, usually on a Thursday morning.
Chlamydia Testing
Free, fast and confidential screening for 15 to 24 year olds.
Chronic Disease Clinics
The doctors and practice nurses run specialist clinics to keep a check on longstanding medical problems, including
Diabetes, COPD, Asthma and High Blood Pressure. These clinics are not bookable directly. Patients are called for
review.
Counselling/Wellbeing
We have our own counsellor who sees patients referred to her by a GP. The Wellbeing team attend the practice every
week to help patients with mild to moderate anxiety or depression. They will only see patients referred to them by a GP.
Dietician
Our dietician will only advise patients referred to her by a GP.
Emergency Contraception
Emergency contraception is available. Please ask at Reception for an urgent same-day appointment.
Family Planning & Maternity Services
All doctors and some nurses can offer advice on contraception. All doctors are qualified to look after women during
pregnancy. Some GPs are also qualified to fit/remove intra-uterine devices (coils) and implants (Nexplanon).
‘Flu Vaccination
Influenza vaccination is recommended for patients with a heart, lung or kidney disease, diabetes and for patients in
residential care and those aged 65 and over. Vaccinations start in October/November depending on when vaccine is
available.
Minor Operations
Certain doctors are qualified to carry out minor operations including joint injections. Most of these operations are carried
out in the treatment area. Please make it quite clear to the receptionist if the doctor has advised you that you require a
minor operation. These often need a longer time than an ordinary appointment.
Cervical Smears
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Albany House Medical Centre practice leaflet
These are carried out by practice nurses and doctors. Please remember to tell the receptionist if you are booking for a
cervical smear.
Family Planning Clinics
A weekly clinic for advice on contraception and sexual health. Emergency contraception is also available.
Smoking cessation
One to one counselling, which can include nicotine replacement therapy, from one of our healthcare assistants. There
may be a short waiting list for this service.
Treatment Area
The practice nurses are available Monday to Friday between 08:45 and 18.00 (emergencies only between 12:00 and
13:30). Nurses are qualified to give advice on minor conditions, including accidents, dressings, injections (including
holiday vaccinations) blood and other tests including cervical smears. They are happy to advise you on any aspect of
healthy living. Please book appointments by calling the appointments line.
Travel Clinic
If you are travelling abroad, the treatment area nurses can give you all the advice you need about vaccinations and how
to keep yourself healthy while you are away. You are advised to complete a travel questionnaire and return it to us at
least 6 weeks before you travel. Some travel vaccinations are not covered under the NHS and there will be a fee to pay.
For more information see our travel page on the website.
Non-NHS Services
Some services provided are not covered under our contract with the NHS and therefore attract charges. Examples
include the following:
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Medicals for pre-employment, sports and driving requirements (HGV, PSV etc.)
Insurance claim forms
Passport signing
Prescriptions for taking medication abroad
Private sick notes
Vaccination certificates
The fees charged are based on the British Medical Association (BMA) suggested scales and our reception staff will be
happy to advise you about them along with appointment availability.
Where fees are payable, these must be paid at the time of booking your appointment. Cheques (with cheque card) or
cash only.
Blood Tests
A blood test is when a sample of blood is taken for testing in a laboratory. Blood tests have a wide range of uses and
are one of the most common types of medical test. For example, a blood test can be used to:
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assess your general state of health
confirm the presence of a bacterial or viral infection
see how well certain organs, such as the liver and kidneys, are functioning
A blood test usually involves the phlebotomist taking a blood sample from a blood vessel in your arm. and the usual
place for a sample is the inside of the elbow or wrist, where the veins are relatively close to the surface. Blood samples
from children are most commonly taken from the back of the hand. The child's hand will be anaesthetised (numbed) with
a special cream before the sample is taken.
You can find out more about blood tests, their purpose and the way they are performed on the NHS Choices website.
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Test Results
We do not routinely call with the results of your tests, except if we need to contact you urgently. Tests usually come
back from the Pathology lab in around 5 days, although some tests do take longer. Call our enquiries line between
10:30 and 15:30 Monday to Friday for your results.
Our admin and reception staff are not qualified to comment on results; they can only pass on any notes made by the
GP when the result was reviewed. Sometimes it is necessary to repeat a test or arrange an appointment to follow up.
We will advise you, but it is your responsibility to have a repeat blood test or make any necessary follow-up
appointment.
Please note that we do have a strict policy regarding confidentiality and data protection. We will only give out results to
the person they relate to unless that person has given prior permission for their release or if they are not capable of
understanding them. There is a “consent form for someone else to access medical records and test results” form on the
website, or ask at reception.
New Patient Registration
We are open to registrations to patients residing within our catchment area, which includes: Wellingborough Town,
Bozeat, Great Doddington, Great Harrowden, Grendon, Hardwick, Irchester, Little Harrowden, Little Irchester, Mears
Ashby, Orlingbury, Strixton, Wollaston.
Because we are obliged to provide home visits to registered patients who cannot attend the Practice for reasons of
serious ill-health or infirmity, we do not accept full registration from outside our catchment area.
However, patients who live outside or move outside our catchment area may register as out of area patients. Out of
area registrations are entitled to all services except home visits which would have to be arranged by calling 111. We are
instructed by NHS England that patients who move outside our catchment area and then wish to register as an out of
area patient, must first de-register and then register again as out of area. Please note that out of area registration may
not be clinically appropriate for some patients and practices have the right to refuse registration in this case.
We accept registrations from those newly-arrived in the area and patients wishing to transfer from other practices.
If you would like to register, please complete a registration form (adult or child version) and a GMS1 form. All forms can
be downloaded from the website.
Changes to Personal Details
If you change your name, address and/or contact details be sure to let us know immediately. You can do this in person,
in writing, by using our online services or on our website.
Registering Online
Online 'Pre-Registration' With The Practice
If you wish to pre-register click on the link below to open the form. When you have completed all of the details, click on
the "Send" button to mail your form to us. When you visit the surgery for the first time you will be asked to sign the form
to confirm that the details are correct.
Pre-registration Form
When you register you will also be asked to fill out a medical questionnaire. This is because it can take a considerable
time for us to receive your medical records. There is a form on our website, which you should print, complete and then
bring in with 2 forms of identity.
Temporary Registration
If you are ill while away from home or if you are not registered with a doctor but need to see one you can receive
emergency treatment from the local GP practice for 14 days. After 14 days you will need to register as a temporary or
permanent patient.
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You can be registered as a temporary patient for up to three months. This will allow you to be on the local practice list
and still remain a patient of your permanent GP. After three months you will have to re-register as a temporary patient or
permanently register with that practice.
To register as a temporary patient simply contact the local practice you wish to use. Practices do not have to accept you
as a temporary patient although they do have an obligation to offer emergency treatment. You cannot register as a
temporary patient at a practice in the town or area where you are already registered.
GP training
We are one of the leading training practices in Northamptonshire. Drs Robertson and Mukundan are accredited
educational supervisors. Dr. Dua is the supervisor for Foundation Doctors.
GP Specialist Registrars
GP Registrars are qualified doctors who have chosen General Practice for their career. When present in the practice
they are undertaking further training under the direct supervision of either Dr. Robertson or Dr. Mukundan prior to taking
up a position in the practice of their choice. During their training there is a requirement to videotape some consultations
and you may be asked if you object to your consultation being taped. Please do not feel obliged to agree to being
videotaped.
During their training Registrars are continually assessed both by the supervisor and by other doctors who visit from time
to time. During any assessment, consultations recorded by the Registrar may be critically reviewed. Absolute
confidentiality will be maintained at all times and these reviews are only done by other doctors.
Foundation doctors
Postgraduate medical education in the UK begins with the Foundation Programme. The new, two-year, structured
training programme bridges the gap between medical school and specialist and GP training. It is now a requirement for
all new UK medical school graduates embarking on their career in the UK.
Foundation doctors are qualified doctors who have not necessarily chosen General Practice for their medical career.
They are required to do a four month placement in order to gain experience in General Practice. They work under the
direct supervision of Dr. Dua.
Medical students
We occasionally take medical students from the University of Leicester medical school. Students work under the direct
supervision of one of our GPs. Occasionally there may be a medical student in attendance whilst you are having a
consultation with your doctor. If you prefer you can ask your doctor to have the consultation without the student present.
Can I refuse to be seen by a doctor in training?
We acknowledge that some patients may prefer not to see a doctor in training, and we will respect any concerns you
may have.
Will it count against me if I refuse to see a doctor in training or to be taped?
Definitely not. We want you to feel comfortable during your consultation. If you are not comfortable being taped or
seeing a doctor in training, we quite understand the reasons.
Research & Development
The Albany House Medical Centre Research & Development Unit is a facility dedicated to the performance of Phase ІІ ІV clinical trials in Primary Care. The Unit has been conducting trials since 1999.
These trials have involved a diverse range of therapeutic areas including diabetes, asthma, cardiology, dermatology,
gastro intestinal disorders, arthritis, hyperlipidaemia, contraception and depression.
We have worked with most of the major companies, including GlaxoSmithKline, Pfizer, Astra Zeneca, Novartis, MSD, Eli
Lilley and Jansson.
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Academic bodies that have utilised the Unit include the University of Birmingham, University of Glasgow, Imperial
College London, the London School of Hygiene and Tropical Medicine, University of Nottingham and the Diabetic Trials
Unit at Oxford.
Some patients may receive a letter inviting them to participate in a clinical trial. Participation is entirely voluntary and
non-participation will not affect your care in any way. If you are invited, and have questions you would like to ask, our
Research & Development nurse (Kate O'Brien), will be pleased to answer your questions.
If you receive an invitation to participate in a study and do not want to participate, please call Kate O'Brien on 01933 234
038. If you do decline to participate in a study, please have no concerns that your care would be affected in any way.
Complaints
We are always pleased to receive suggestions for improving our services and we like getting compliments as well. We
hope you will never have cause for serious complaint but if you do, we have a complaints procedure aimed at quick
resolution of problems. To make a complaint, please use a complaint form (see downloadable forms to the right) or
speak directly to the practice manager or one of the team leaders if one of them is available.
We strive to deliver high quality patient care at all times in all areas of contact with the patient or patient’s
representative, but are realistic enough to appreciate that there are times when we may fail to meet patient
expectations.
In order to attain and maintain high standards of care, feedback is needed from those to whom the care is delivered.
The complaints procedure is one way of obtaining feedback.
As a patient, you have a right to complain about any aspect of the service with which you are less than satisfied.
1.
Any complaint you wish to make can be accepted either in writing or verbally, and should preferably be
addressed in either case to the Practice Manager. If you feel the doctor is the most appropriate person to
approach, you are free to do so.
2.
If your complaint is written, you will receive acknowledgment within two working days from receipt.
3.
If your complaint is verbal and you have asked the practice for a written response, you will receive written
acknowledgment within two working days, with a factual statement of what is perceived to be the complaint.
4.
Any complaint you make will be investigated and you will receive a written report from the Practice as to the
outcomes of the investigations and, where appropriate, the steps taken to ensure the situation does not recur.
We will usually reply within 10 working days.
5.
If considered appropriate by all parties, you will be invited to attend the surgery to discuss the matter with the
Practice Manager and, where appropriate, one or more of the doctors, following which you will receive a written
statement from the Practice as to the discussion and the outcome.
6.
Where other parties are involved, you will be kept informed as to the steps being taken to obtain their
statements.
7.
The Practice will strive to deal with complaints in a methodical and efficient manner in order to bring about an
equitable conclusion.
If you prefer you may address your complaint to NHS England or to the Healthcare ombudsman. Their contact details
are in the complaints leaflet, which you can download from our website. There will also be copies in the leaflet racks in
both surgeries. These other bodies may wish to share information about your complaint with the local commissioning
group. However, we are told that this would not happen without your consent.
Independent conciliation/advocacy services are available - see the complaints leaflet for contact details.
Text messaging and appointment reminders
Patients who register a mobile 'phone number with us will receive an appointment remoinder text message. An
appointment can be cancelled by replying cancel to the reminder. Cancellations are processed automatically so any
other text you might add, such as a request to rebook, will be ignored.
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We may occasionally send health promotion text messages. These include, for example, reminders to book a 'flu
vaccination or an offer of help to stop smoking.
Most patients find the reminders very useful, and they do help to reduce the number of wasted appointments; you can
opt out of receiving all text messages by calling us or writing in.
Travel vaccinations and advice
Whether you going for two weeks in Spain or backpacking in South America, our trained travel nurses can provide all
the information you require. BUT YOU MUST GET YOUR TRAVEL FORMS TO US AT LEAST 6 WEEKS BEFORE
YOU TRAVEL. If you fail to do this, we may direct you to a private service, and you will have to pay.
Important:
You must complete a travel risk assessment form to tell us where you are going and what you plan to do. This form
contains 2 individual travel risk assessments. If you party comprises more than 2 persons, you will need to complete
additional individual travel risk assessment forms (see our forms page on the website).
Note some vaccinations take as long as 4 weeks to become fully effective; you must make get your forms to us at least
6 weeks before you travel to allow us time to do the assessment and for vaccinations to be fully effective. We cannot
just fit in an assessment if you do not give us enough notice.
Please note that the NHS provides only travel advice and basic vaccination cover. All other vaccinations (and the full
cost of vaccines) have to be paid in full and in advance. Our nurses will tell you the cost of any vaccinations you have to
pay for when they do your travel risk assessment.
You may elect to receive an SMS text message or email to inform you when your travel assessment has been done.
Just provide a mobile number on the travel risk assessment form.
Remember you might find a great last-minute holiday - but we can't do a last-minute vaccination! There is a handy
patient leaflet about staying healthy on holiday - see the website. It contains important information that might just help
avoid a ruined holiday.
Yellow fever
Advice on vaccination is free but the vaccine is only administered in accredited centres. We will direct you to a local
Yellow Fever vaccination centre. You pay the centre to administer the vaccine.
Carers - do you look after someone?
If you do please let us know - we may be able to help you. For example by putting you in touch with Northamptonshire
carers (www.northamptonshire-carers.org/) who can tell you more about the suppport that may be available to you.
Named accountable GP
The practice is required by the Government under the terms of the latest GP contract to allocate all patients a named
accountable GP.
Given that we have over 17,000 patients and that we need to keep a sensible balance of patients between each GP, it
has been simply impossible to allow every patient to express a preference. Please contact us if you want to know who
your named accountable GP is.
Please note that there is no need to book your GP appointment with your named accountable GP. You should continue
to see whichever healthcare professional is available.
Friends & Family Test
The NHS has asked all providers to provide patients with the opportunity to provide feedback, following their treatment.
This is known as the Friends and Family Test (FFT).
Results and a summary of how we are reflecting on the results are on our website.
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Care Quality Commission
The Care Quality Commission (CQC) are the independent regulator of health and adult social care in England. The
CQC make sure health and social care services provide people with safe, effective, compassionate, high-quality care
and encourage them to improve. They monitor, inspect and regulate services to make sure they meet fundamental
standards of quality and safety and publish what is found, including performance ratings to help people choose care.
We were inspected in December 2013 and met all standards.
Access to your medical records
If you are registered to use our secure online services, you have access to your summary care record already.
If you want someone else to have access to your medical record - for example to order medication or discuss test
results - you must give written consent to named individuals to have access, and also state what information we can
share with each person. That could be everything or only specific things - such as test results or repeat medication.
There is a consent form on the forms page on our website.
The fee to obtain a permanent copy of your health records will vary depending on how the information is stored. The
maximum charges are:
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£10 for records that are only held on computer
£50 for records that are only held manually
£50 for records that are held partly on computer and partly manually
If you want to see your health records but don't want a copy, the maximum fee that can be charged is £10. This is the
same for records held on computer, manually, or partly on computer and partly manually (unless the records have been
added to in the last 40 days, in which case there is no charge).
By law, you're entitled to receive a response no later than 40 days after your application is received, your identity is
checked and any relevant fee has been paid.
Changes of address or ‘phone numbers
Please remember to tell us your new address and any change of phone numbers. It's very important that we keep this
information updated.
If you are moving just out of our catchment area, you can remain as a patient but we have to de-register you and then
register you as an out of area patient. Our staff will guide you through this.
As an out of area patient, you are entitled to all our services except a home visit - these have to be organised through
111.
Please note that we may decline to allow you to register as an out of area patient if we feel it would be in your best
interests to register with another practice closer to your new address.
Staff Details
Doctors
Dr Warwick Coulson
BMED SCI BMBS DRCOG MRCGP
Dr Aileen Robertson
MBchB DCH DRCOG MRCGP
Dr Cibi Mukundan
MBBS MRCGP
Dr Narayanan Annamalai
MBBS MRCGP
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Dr Navjeet Dua
MBBS MRCGP DFFP DPD
Dr Shehzad Ali
MD MRCGP DRCOG DFSRH
Dr Andre Krzeminski
MBChB MRCGP BSc
Dr Rita Nwafor
MBBS MRCGP DRCOG
Nurse Practitioners
Adam Derbyshire
Senior Advanced Nurse Practitioner
Nurses
Jo Clark
Rachel Brotherton
Hayley Lewis
Becky Britton
Michelle Calvert
Lorraine Inglis
Practice nurses are qualified and registered nurses. They can help with health issues such as family planning, healthy living adv
checks and dressings. The practice nurses run clinics for long-term health conditions such as asthma or diabetes, minor ailmen
cervical smears.
Healthcare Assistants
Natalie Needham
Gareth Lewis
Emma Smith
Healthcare assistants support practice nurses with their daily work and carry out tasks such as phlebotomy (drawing blood),
blood pressure measurement and new patient checks. They may act as a chaperone when a patient or doctor requests one.
Practice Management
Max Hand
Business Manager
Administration/reception team leaders
Cheryl Bass and Donna Gregory
Reception
Receptionists provide an important link for patients with the practice and are your initial contact point for general
enquiries. They can provide basic information on services and results and direct you to the right person depending
on your health issue or query. Receptionists make most of the patient appointments with the GPs and nurses. They
also perform other important tasks such as issuing repeat prescriptions and dealing with prescription enquiries,
dealing with financial claims, dealing with patient records and carrying out searches and practice audits.
Community Midwives
Louise Blades
Karen Gillon
Jodie Street
Last review: October 6 2015
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Albany House Medical Centre practice leaflet
Community Nurses
District nurses work closely with our GPs to provide nursing care, support and advice to those people suffering
acute, long-term and terminal illnesses, both in their own homes and within residential care.
Health Visitors
The role of our health visitors is to improve public health by working with individuals, families and communities.
The main focus of their work is families with children from birth to 5 years. The health visitors offer individual or
family appointments, at surgery, home or a community location, according to the wishes and needs of patients.
Last review: October 6 2015