supervisor and management skills

We aim to achieve powerful and productive teams by empowering supervisors /managers to
improve motivation, goal setting and assertiveness through interesting and innovative methods.
How do we do this?
By illustrating a format for goal setting and by emphasizing the importance of emotional intelligence
in communication. We create a relaxed non-threatening environment and you will gain knowledge
through the medium of workshop and role play.
The trainees are limited to a maximum of eight per group to ensure effective interaction and
personal attention.
What makes our course special?
A pre course assessment for each participant prior to the training to understand their needs and the
culture of the organization.
Only eight participants in a group so that each participant receives individual attention.
The programme is largely interactive ensuring a lasting effect of the newly acquired skills.
A visit two weeks after training to monitor progress
The final goal setting assignment to be assessed a month after the training to ensure the skills have
been correctly implemented.
The art of motivation and its impact on team members and the success of a team.
The main triggers of motivation are discussed .Through the implementation of various exercises you
learn how to motivate yourself and your team.
Personality Style
A thorough understanding of the different characteristics of the four main personality styles.
You will learn to find your own strengths and weaknesses and those of your team members. This will
improve your communication in all areas of the workplace.
Confidence and assertiveness
Emphasis is placed on the importance of gaining respect from your team through the use of
assertive non aggressive behaviour.
Discussion on confidence and how one can uplift ones self-esteem. Instruction will be given on
various assertiveness techniques and where and how to use them
Active listening and Empathy
Effective listening and empathising cements relationships.
Informative discussion on active listening and empathy and the value of using these skills with your
demotivated and dissatisfied team Members. Specific techniques on how to use these soft skills will
be implemented
The use of constructive feedback is of prime importance in encouraging and motivating your team
members to develop and grow, especially when delegating.
You will learn specific exercises to help you to offer sensitive and encouraging feedback.
Goal setting
The importance of setting goals correctly in order to ensure that each team member is committed to
the task by understanding the objective and what has to be achieved.
Instruction is will be given on how to develop a plan to achieve a clear and specific goal. The art of
developing team roles and tasks, responsibilities, accountability and authority and delegation will
form a large part of your training. Emphasis is also placed on monitoring procedures.
Team Dynamics and Development
Creating a team that can be motivated to work efficiently and effectively by understanding the
factors that can influence team development.
The elements that effect group dynamics and development will be discussed and analysed.
Workplace Assignment
At the conclusion of your training you will be required to set a real goal in the workplace and
together with your team members to realise that goal within one month, embodying all the skills
that you have acquired on the course.
We will meet with you after 2 weeks from the commencement of your preparation to ensure that
you are on the right track.
This is a vital assignment as the Seta will assess your progress on the basis of your achievement of
the goal at the end of the one month period.
Course Outcomes
Improved relationships with your team.
A good understanding of the power of motivation.
The ability to actively listen and to use empathy.
A knowledge of how to set goals correctly.
The power of positive feedback.
The ability to develop a cooperative team.
Course Structure
The trainees are limited to a maximum of eight per group to ensure effective interaction and
personal attention.
The training is conducted over 3 days