Application Pack
Employment at the Museum of Australian Democracy at Old Parliament House
Housed in one of Australia’s most prominent national heritage listed buildings, the Museum
of Australian Democracy at Old Parliament House was the first museum in Australia
dedicated to telling the story of the journey of our democracy. It seeks to provide a range of
innovative exhibitions, tours, interpretation, education programs and public activities that will
inspire and challenge visitors to explore democracy from its ancient roots to the present day
and possible futures.
The Museum of Australian Democracy encourages applications from the diverse Australian
community including Aboriginal and Torres Strait Islander people and people with disability,
people of all ages and those from culturally and linguistically diverse backgrounds.
Requirements
The successful candidate will be required to undergo and maintain a baseline security
clearance and obtain a Working with Vulnerable People Registration Card.
Further information about security clearances can be found at www.defence.gov.au/agsva
For more information about Working with Vulnerable people registrations refer to:
http://www.ors.act.gov.au/community/working_with_vulnerable_people
To apply
Please ensure your application includes:
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an applicant details form
your statement of claims against the selection criteria provided below (a 500 word
limit applies to each criterion)
your resume outlining your recent employment history, qualifications and referee
contact details
Please submit applications electronically to recruitment@moadoph.gov.au or post to:
The Recruitment Officer
Museum of Australian Democracy
Old Parliament House
PO Box 7088
Canberra BC ACT 2610
Applications will not be acknowledged upon receipt.
Applications received after closing will not be accepted unless prior arrangement has been
made with the contact officer.
POSTION DETAILS
Reference No:
21932
Title:
Volunteer and Visitor Experience Officer
Classification:
APS Level 5
Job Type:
Ongoing
Hours:
Part–time (52hrs 30mins per fortnight)
Salary:
$67,371 – $71,470 (pro-rata) + penalty rates
Team:
Visitor Experience
Security Clearance:
Baseline
Contact Officer:
Ms Glenda Smith on 02 6270 8165
Closing Date:
Midnight - Tuesday 11 August 2015
ABOUT THE POSITION
This position will support the Volunteer and Visitor Experience Coordinator in the day to day
operations and supervision of the Visitor Services Officers and Volunteers to meet the
museum’s Visitor Experience objectives.
As a member of a team working in conjunction with other sections, the role includes day to
day administration of the visitor experience team, including staffing, workflows and rosters,
determining daily priorities, mentoring and developing staff and volunteers, and front of
house operations including reception.
The occupant of this position will be the senior officer on site on weekends. The working
pattern for this position will be:Week 1 – Friday, Saturday, Sunday and Monday
Week 2 – Saturday, Sunday and Monday
DUTIES
Under the supervision of the Volunteer and Visitor Experience Coordinator (APS6):
1. Supervise day to day coordination of the visitor services team including daily briefs,
rosters and identifying and resourcing daily priorities. Includes being the senior officer
on site on weekends.
2. Maintain Visitor Services Officers and volunteer rosters, records, database and
arranging meetings and events.
3. Assist in the supervision of front of house operations and delivery of programs to
achieve visitor experience objectives, with the ability to provide active support if Visitor
Services Officers are not available.
4. Assist with the development and implementation of training programs for the visitor
service team and volunteers.
5. Take a leadership role in the review, development and implementation of the Disability
Action Plan, including performance of associated administrative duties.
6. Maintain effective communication with Visitor Services Officers, volunteers, other teams,
contractors and tenants, using a variety of information channels.
Selection Criteria
1. Demonstrated experience in supervising staff and volunteers including developing
rosters and managing workflows in an environment with competing priorities.
2. Demonstrated customer service experience in a busy operational environment.
3. High level communication and interpersonal skills. This includes the demonstrated ability
to deliver tours and other presentations to visitors and to also deliver training programs
for staff and volunteers.
4. Understanding the importance of providing an accessible and non-discriminatory
experience for people with disability in a cultural institution located in a heritage
building.
5. Demonstrated knowledge of, and capacity to apply, the APS Values, participative
management practices, workplace diversity principles and work health and safety within
a work and team environment, and in a public venue and heritage site.