Updated 5.7.12
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Job Description
POSITION:
SUPERVISOR(S):
SUPERVISES:
Receptionist - Clinics
Clinic Business Director/Clinic Assistant Manager
N/A
GENERAL DESCRIPTION:
 Responsible for completing daily tasks necessary to run a busy clinic while providing excellent customer service
to all patients, students, faculty, practitioners and staff
DUTIES:
 Serves as AOMA public relations representative in all transactions with patients, faculty, staff and student interns
 Prepares clinic treatment rooms and waiting areas prior to clinic opening
 Processes payments, data entry, filing, greets patients, verifies insurance benefits and answers phones, checks
messages and returns calls
 Replies to online appointment request
 Secures clinic and reception area after checking in last patient
 Schedules patients for all practitioners and/or student interns in the clinic
 Schedules advising appointments for interns
 Communicates with Director of Admissions/Admissions Assistant to schedule prospective students for clinic
appointments
 Pulls patient files for appointments
 Maintains patient files and databases for all clinic locations and communicates with Clinic staff regarding patient
files/complies with HIPAA and AOMA privacy policies
 Completes appointment telephone reminder calls to patients
 Processes payments for treatments & balances daily transactions for practitioners; accounts for all financial
transactions
 Performs special projects as directed by the Clinic Business Director/ Clinic Assistant Manager
 Maintains statistical information regarding patient counts
 Ensures that students/supervisors have the resources and patient records needed for their shifts
 Ensures that daily schedules are posted for supervisors and interns and are updated throughout the day
 Complies with all OSHA health and safety rules and regulations
 Ensures new patient legal documentation is properly completed, and HIPPA is signed before they are taken to
treatment rooms
 Provides hospitality to arriving patients, processing patient payments before they are treated, and scheduling
patients for a follow-up before patient departs.
 Communicates competently with patients, faculty, staff and student interns
 Monitors clinic linen supplies throughout the day and end-of-day stocking in both student and professional clinics
 Maintains cleanliness and organization of front desk area, treatment rooms, and reception area, stocks cups and
teas as needed.
 Accounts for all financial transactions during shifts
 Inventories supplies and notifies supervisor of office/clinic needs
Returns any and all phone messages promptly
Communicates with Facilities if there are any maintenance issues that need to be addressed
 Performs all other duties as assigned
MINIMUM QUALIFICATIONS:
 High School diploma and 4 years part-time experience or 2 years full-time experience in a diverse customer
service environment
 Excellent communication & interpersonal skills
 Computer skills – Microsoft Office Professional, skilled at using Word, Excel, Outlook
PREFERRED QUALIFICATIONS:
 Associates degree or equivalent
 Customer service experience in healthcare clinic environment
PHYSICAL REQUIREMENTS
 Travel as necessary
 Attend events where standing may be required for several hours at a time
 Walking, stooping, kneeling, crouching, reaching and twisting as needed
 Occasionally moves/transports, lifts up to 25 pounds
 Communicates, detects, converses with, discerns, conveys, expresses oneself, discusses and exchanges
information
 Determines, distinguishes, identifies, recognizes, perceives, estimates, judges, inspects, compares, observes,
assesses. Attention to detail essential, including proofreading documents and lines of text and numbers, visual
discrimination