Job Description
Job Title:
Volunteer Co-ordinator
Grade:
£19,800-£23,000
Reports to:
Lead Volunteer Co-ordinator
Direct Reports: Volunteers
Introduction
Pact’s volunteer mentors support offenders in custody and in the community to prepare for and successfully resettle back
into their local communities. Volunteer mentors support the delivery of the NOMS CFO Programme, working alongside multiagency Case Managers to provide practical help, advice and guidance, as well as motivation and understanding.
The Volunteer Co-ordinator will recruit, train, match and support our volunteer mentors as they support offenders in custody
and community. The role is critical in ensuring that we provide high quality support, guidance, training and development
opportunities to all volunteers. It requires excellent understanding of delivering volunteer programmes and an ability to
oversee the activities of a team of volunteers working peripatetically across the South East region.
Job purpose
To provide support, guidance, training and development opportunities to volunteers working on the NOMS CFO
Programme. Volunteer mentors will support offenders in custody to prepare for release and to successfully resettle once in
their communities, working alongside Case Managers and other partners working within the criminal justice system. The Co-
ordinator will manage a pool of between 30-40 volunteers, ensuring that they are supported and encouraged to engage
actively in their volunteering activity.
Key Duties and Responsibilities
1. To undertake recruitment of volunteer mentors,
2. To provide guidance, training and development opportunities to all volunteer mentors through regular
supervisions, ensuring they feel supported and encouraged to engage actively in their volunteering activity.
3. To work closely with other members of the project team including the Lead Volunteer Co-ordinator and multiagency Case Managers to ensure that volunteers are effectively matched to participants and are supported to
achieve the best possible outcomes.
4. To develop proactive working relationships with HMPS staff, Community Rehabilitation Company leads and
other local agencies to promote the smooth delivery of offender mentoring in prison and community.
5. To process returns including monitoring returns, petty cash, sickness, expenses and other returns.
6. Core hours will be 9-5 but on occasions to be available to work flexibly to support volunteers who are conducting
their mentoring meetings at the weekends, early morning or evenings if necessary.
7. To effectively utilise the administrative system to record induction, training, activities undertaken and the personal
development of volunteer mentors.
8. To act as a DBS counter-signatory.
9. To contribute to risk management procedures and ensure that all volunteer mentors are aware of and understand
the risks inherent in working with offenders with complex needs.
10. To contribute to Programme promotion and participate in its development and forward planning, including
liaising with other voluntary organisations and projects to ensure no duplication of work.
11. To play an active role in programme evaluation and dissemination of lessons learnt from delivery.
12. To participate in staff meetings, training, supervision and appraisal meetings.
13. To undertake any other relevant duties as required by line management.
Employee Responsibilities
1. To behave at all times in a professional manner and to be a good role model to other staff, stakeholders and
participants.
2. To adhere to Pact policies and procedures, including confidentiality, safe working practices, equal opportunities,
child protection, health and safety.
3. To be pro-active in keeping up to date with good practice and policies and ensuring that these are
communicated and adhered to by the bureau team.
4. To promote Equality of Opportunity and Diversity through own work.
5. To attend relevant internal and external meetings.
6. The post-holder is responsible for their own self-development on a continuous basis, which should be regularly
reviewed with their line manager through supervision and appraisal.
Pact Standards
Equal Opportunities: pact has a strong commitment to achieving equality of opportunity and expects all employees to implement
and promote its policy in their own work.
Health and Safety: pact is committed to a healthy and safe working environment and expects all its employees to co-operate with
pact to implement and promote its policy in all aspects of their work.
Conduct: All staff are required to conduct themselves in a lawful, professional, courteous and respectful manner, in accordance
with the charity’s values and ethos. Our work within secure establishments, with ex-offenders in the community, and with children
and adults with multiple and complex needs, requires all staff to operate at all times with due regard to security, safeguarding and
protecting children, public protection, and professional boundaries. All staff are required to conform with policies and procedures
detailed in the pact handbooks, and as required by the Ministry of Justice and National Offender Management Service, and local
rules which may be in force at individual prisons. Staff are also required to comply with detailed policies and guidance regarding
confidentiality, Data Security and use of ICT (Information and Communication Technology), and maintaining privacy of all its staff
and service users. Staff are required to ensure that they maintain an up to date awareness of relevant policies and procedures,
and to take a positive approach to their own learning and development.
Pact is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults and expects all
staff and volunteers to share this commitment.
JOB TITLE:
ordinator
Volunteer
Person Specification
Knowledge, skills and
abilities
Education and Training
Experience
Co-
SELECTION CRITERIA:
Literate and numerate,
Minimum 2 A levels
Essential


Training qualification (e.g. Preparing to teach in the Lifelong
Learning Sector - PTTLS)
Training or coaching - group and one to one

Database management

Recruitment and supervision of volunteers

Interviewing techniques, and administration of a recruitment
process

Diary management and prioritising conflicting demands


Working in a third sector organisation, preferably in the criminal
justice field
Working coherently as part of a small team
Desirable


Data inputting and collation, maintaining records, drafting letters,
information gathering, carrying out general office duties
Communication Skills
Leadership Imperatives
Beliefs, Attitudes &
Behaviours
Excellent written and spoken English

Ability to develop relationships with volunteers, clients and other
stakeholders

Ability to undertake pastoral support of volunteers, using active
listening skills

Commitment to the Vision, Mission, Values and Strategy of pact.

Enthusiasm drive and passion to grow pact’s impact and income
within a challenging funding environment.

Results orientated with a ‘can do’ attitude.
Committed to continuous personal development and learning,
and responsiveness to constructive feedback.
A methodical and disciplined approach combined with the
initiative to thrive and succeed in a very competitive environment.
Commitment to the inclusive culture of pact and to the active
promotion of equal opportunities.
Ability to work on one’s own initiative.
Other Requirements




Empathy with the children and families of prisoners


An understanding of the Criminal Justice system

A commitment to accepting the restrictions encountered within a
prison environment or when dealing with prisoners working pre
and post release, and to incorporate this knowledge into training
to ensure the safety of volunteers and protect pact’s reputation as
a professional provider of services.
Experience of working with peer mentors and supporting services
users to become volunteers


Terms and Conditions:
Length of contract: Permanent
Salary: £19,800- £23,000
Pension: 1%
Hours of work: 35 hours
Place of Work: Regional Hub ( SE) with travel to different prisons and locations if required
This post is subject to a 6 month probationary period.
The successful candidate must undergo an Enhanced DBS check, on the basis that the post involves contact with vulnerable
adults, in accordance with the Rehabilitation of Offenders Act (1974). Other relevant recruitment checks will also be carried
out, including HMG Baseline Personnel Security Standard and prison vetting and clearances.
Pact comply with the employer pension duties concerning pensions auto-enrolment in accordance with Part 1 of the
Pensions Act 2008 from the date that it is legally required to do so. As a result, you will be automatically enrolled into
either a qualifying pension scheme or the National Employment Savings Trust (“NEST”), whichever the Employer
decides. If you do not decide to opt-out of auto-enrolment, you will be required to make pension contributions at the
level set out in line with the relevant legislation and you agree to Pact deducting such contributions from your salary each
month. Further information about your pension choices will be provided at the appropriate time.