Business Process Outsourcing Company
Megabox Manages Solutions
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Index
1.
2.
3.
4.
5.
6.
7.
Introduction ……………………………………………………………………………………………………………………………………..
Purpose ……………………………………………………………………………………………………………………………………………
Scope ……………………………………………………………………………………………………………………………………………….
Framework ………………………………………………………………………………………………………………………………………
Services…………………..………..……………………………………………………………………………………………………………..
Organizational Chart ………..……………………………………………………………………………………………………………..
Reference, Definition, etc ………………………………………………………………………………………………………………..
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1. Introduction
 Megabox Managed Solutions (MMS) started operating as a Business Process
Outsourcing company providing both inbound and outbound voice call service in
UK, Canada and the United States
 From its start up operations of 10 employees, the company has exponentially
grown to a staff of about 100 employees serving voice and non voice services
across North America and the United Kingdom and still growing.
2. Purpose
 The objective of this documentation is to provide general information about our
company to cater any service/account from your company.
3. Scope
 Strategies for cultivating profitable customer relationships. Winning firms are
choosing partners with deep experience in customer management, consulting,
and technology to help them identify, acquire and retain customers over time.
4. Framework
Strength:






We always maximize our time to provide
excellent service to both customers and
clients.
Aggressive and experienced Management
team with extensive consultancy experience in
Business
development
and
Quality
Management system
Customer orientated, strict adherence to the
company’s core values
Operates 24/7 with a backup power system to
guarantee continued operations
Continuous training and coaching for Call
Center associates to ensure consistency of
services
Highly motivated work force with a very strong
motivational program
Opportunity:




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Our Customer Management services provide
you with integrated solutions
Our professional Services help you provide and
optimize the supporting processes that keep
your business competitive.
Meeting our customer requirements and
exceeding their expectations is essential for
the long-term revenue and profit.
With Megabox manages solutions you have
the freedom to determine HOW we deliver
your services.
Weakness:

Internal sales that would have allowed the
company to grow exponentially and achieve its
Vision and Mission in a timely fashion
Threats:



Rapid expansion that may result to hiring
individuals that may not be suited for the job
Management complacency due to strong
market demand for these services loosing
customer focus
Rapid technology changes that requires major
capital expenditures
5. Services
 Business Process Outsourcing(BPO)
Inbound
 Customer service management
 Information support
 Invoicing support services
 Delivery information and status report
 Customer support solutions
 Business feed back
 Customer opinion
 Product survey
 Deal closing support
 Delivery information support
 Invoicing and order filling solutions
 Research and survey support
Out Bound
 Telemarketing
 Appointment settings
 Deal closing support
 Dynamic order filling support
 Customer satisfaction surveys
 Payment reminder
 Debit collection
 Credit card verification solutions
 Outsourcing program notice
 Knowledge Process Outsourcing(KPO)
 Software development
 Graphics and Web design
 Computer aided design
 Engineering design
 Network management
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6. Organizational Chart
 MMS Executive Team:

Mr. Edwin T. Flores
Chief Executive Officer
Edwin has a 15 year Manufacturing, Quality and Customer service experience. Having served as Quality
Manager in Texas Instruments, a US listed S&P 100 company engaged in Designing and Sales of
semiconductors to electronics designers and manufacturers worldwide and as a Quality Director at ASAT Ltd
, a Nasdaq listed Hong Kong based semiconductor manufacturing company. Edwin is currently pre occupied
providing Quality and Business Management consultancies for companies such as IBM (Developer and
Manufacturer of Information Technology products and services worldwide) , CTE (Computer thermal
designer and manufacturer based in Hong Kong) and UBoT ( a semiconductor device carrier manufacturer
located in Sha Tian China )

Mr. Raymundo Payos
Chief Business Development Officer
Iman as he is commonly known currently serves a CEO and President of I Link, a medium sized BPO company
located in the Philippines. Iman has a Degree of Mechanical Engineering and completed a Business
Management masteral course in Southern Illinois University. Iman possesses managerial experience in
manufacturing industries having worked as a Senior Manager responsible for Global Supply chain
management for several global companies such as Texas Instruments (a US based company) , Johnson
Electric , QPL Inc , and Compass Technology (all Hkg based companies)
 MMS Management Team:



Mr. Kepner Kenneth So
Mr. Lester Jover
Mr. Michael Salazar



Miss Ednalyn Animas
Mr. Harold Marterior
Mr. Ricardo Lopez
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Chief IT Officer
Operations Manager
Supervisor – North American outbound voice service accounts/
Account Coordinator
Supervisor – Asia and European outbound voice service accounts
Supervisor – Global Inbound and Non Voice services accounts
Graphics, web based development account
MMS Vision :
To be a leading global Business Process Outsourcing company
MMS Mission :
To grow the company as a leading BPO provider known for its excellence in service
MMS Qualiy Policy :
To strive for excellence in everything we do
MMS Core Values
Responsiveness – embodying our attitude toward our customers
Excellence – in all our endeavors , acknowledging the standard by which we fulfill our mission
Focus in customer service – Constantly understand and meet the needs of our customers
Employee performance standard – Employee pride, commitment, and understanding of individual roles , we believe,
leads to success in each job . High performance standards are set for every job in MMS.
MMS business registration:
Mayor’s business permit certificate no. 2009 – 0008429 , permit to operate as a Call Center , issued in Iloilo City,
Philippines dated June 19, 2009
Bureau of Internal Revenue certificate of registration number 2RC0000102771 , income tax registration under the trade
name Megabox Call Center, issued in Iloilo City, Philippines dated April 29,2008
Department of Trade and Industry certification with certificate number 00335867 issued to operate as a Call Center
dated February 06,2008 classified with the Type of Ownership as Sole Proprietorship under the name of Edwin
Topico Flores.
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Credit/Bank references:
Bank name
Bank of Philippine Islands
Branch
Ayala East Branch, Makati,
Philippines
Account number
1730 0026 25
1734014113
Serendra , Fort Bonifacio ,
Global City , Taguig
Philippines
201001101004647
Tabuc Suba , Jaro , Iloilo City
Philippines
3439021836
3430002758
Metrobank
Jaro, Iloilo City ,
Philippines
375 3 37512100 0
HSBC Hong Kong
29 Queen’s Road Central,
Hong Kong
109 5 045 025
033 684663 833
195 235452 001
Citibank Hong Kong
G/F Heritage Building ,
Tsuen Wan Road ,
New territories , Hong Kong
4617 2670 0046 9991
Standard Chartered
Hong Kong
Jade Plaza, Sha Tsui Road
Tsuen Wan Road,
New territories , Hong Kong
5898 5620 1050 6510
Office address :
Main office ;
533A Two Serendra , Fort Bonifacio, Global City ,
Barangay South Side , McKinley Avenue , Makati City,
Philippines
Tel no. : 63 2 856-5449
Call Center office;
En Pensionne , 61 Jaro, Commission Civil,
Jaro, Iloilo City , Philippines
Tel #’s : 63 33 508-4385
63 33 333-1216
63 33 300-0879
Toll Free number
1-888-778-1137
URL
http//:www.megaboxms.biz
CEO’s Webmail
eflo@megaboxms.biz
eduardo_topico@yahoo.com
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