Information Technology Services
UNIVERSITY TECHNOLOGY ADMINISTRATION
INSTRUCTIONAL TECHNOLOGY SUPPORT
ACCOMPLISHMENTS
FY2014-2015
AUGUST 17, 2015
PRESENTED BY:
WILLIAM J. WILLOUGHBY
ASST. DIR. FOR INSTRUCTIONAL TECHNOLOGY SUPPORT
OVERVIEW:
The primary mission of Instructional Technology Support (ITS2) is:
 to support instructors in the University’s 250+ general-purpose technology-enhanced
classrooms;
 to support the 2 ITS public computer labs in Carothers and the University Union;
 to support the ITS Virtual Lab, and participate in desktop virtualization efforts;
 to support and maintain computer labs for other departments; and,
 to provide general audio visual support and consulting for University departments.
GOAL 1:
DEPLOY OR REPLACE TEACHING TECHNOLOGY.
ACCOMPLISHMENTS:
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Completed the equipping of the 12th classroom with equipment that integrates the AV
control system with Tegrity for lecture capture.
Replaced the AV equipment in FAB 249 and DHA 103.
Replaced AV equipment for 14 classrooms in Bellamy (ground floor classrooms).
Replaced end-of-life student computers in MCH 309 and 315A.
Replaced the AV equipment in LOV 301, and OSB 108 & 110.
Replaced projectors and instructor computers in appromimately 50 classrooms.
Replaced the Locknetics devices on the DIF classroom doors.
Installed projectors and audio systems in 8 Chemistry teaching labs (HTL 3rd floor).
Upgraded the teaching technology in STB 3301 (new TEC classroom given to Registrar
by College of Education).
Hecht House – Completed the installation and re-programming of the 10th seminar
room for CIES.
Deployed 50% of the AlertUS beacons in TEC classrooms.
Completed minor renovation of KRB 105 to increase seating capacity. Also refreshed
paint and flooring, and replaced light fixtures.
F&A Strategic Imperatives: 3, 6
GOAL 2:
DEVELOP
A 5-YEAR STRATEGY FOR THE ON-GOING SUPPORT AND
IMPROVEMENT OF TECHNOLOGY-ENHANCED CLASSROOMS.
ACCOMPLISHMENTS:
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Completed a 5-year plan for the refreshing of equipment within the classrooms.
Completed “About Us” profile for Instructional Technology Support.
Researched new technologies for use within the classroom (e.g., mobile device
support).
Re-classified Ray Falcon’s position to Technology Specialist and advertised the
position.
F&A Strategic Imperatives: 3, 5, 6
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GOAL 3:
CONTINUE
TO DEVELOP THE VIRTUAL COMPUTER LAB
ENVIRONMENT AND PARTNER WITH OTHER COLLEGES AND DEPARTMENTS TO
MEET THE NEEDS OF DISTANCE LEARNING STUDENTS.
ACCOMPLISHMENTS:
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Submitted Tech Fee proposal for continued funding of Virtual Lab (5th year). Proposal
was funded at a reduced rate (costs associated with expansion were removed).
Reduced the number of VDIs from 100 to 25 and re-purposed the remaining resources
for virtual applications.
Continued to promote the use of the VLab environment with other colleges and
departments.
Install STATA/IC in the VLab environment.
Placed all required Citrix licenses under software maintenance.
F&A Strategic Imperatives: 1, 3
GOAL 4:
UPDATE THE CLASSROOM DESIGN CRITERIA AND REQUIREMENTS
DOCUMENT.
ACCOMPLISHMENTS:
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No accomplishments for this goal this fiscal year.
F&A Strategic Imperatives: 3, 6
GOAL 5:
DEVELOP A STRATEGY FOR DIGITAL SIGNAGE.
ACCOMPLISHMENTS:
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Completed the RFI evaluation process and interviewed vendors.
Proposed a business model for establishing a campus-wide digital signage platform.
F&A Strategic Imperatives: 2, 3, 6, 7
GOAL 6:
EVALUATE
THE CURRENT AND FUTURE STATUS OF THE BACK-END
INFRASTRUCTURE FOR TECHNOLOGY-ENHANCED CLASSROOMS, AND DEVELOP A
PLAN TO ENSURE CONTINUED ROBUST OPERATIONS.
ACCOMPLISHMENTS:
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Merged TECAD into FSU AD.
In partnership with CTS, purchased and deployed a middle tier storage solution.
F&A Strategic Imperatives: 3, 5
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GOAL 7:
FORMALIZE THE INCIDENT RESPONSE AND CHANGE
PRACTICES OF INSTRUCTIONAL TECHNOLOGY SUPPORT.
MANAGEMENT
ACCOMPLISHMENTS:
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Worked on written guidelines for incident response.
Participated in ITS Workshops on Change Management.
F&A Strategic Imperatives: 3, 5
GOAL 8:
INSTALL AND
UNIVERSITY DEPARTMENTS.
A/V
SUPPORT
PRESENTATION
SYSTEMS
FOR
ACCOMPLISHMENTS:
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WES 201 – Consulted with Facilities on the replacement of AV equipment and the
installation of a videoconferencing system.
TUL 2016 - Installed an AV control system and new projector in COE Computer Lab.
Counseling Center – Installed projector in newly renovated conference room.
Thagard (CARE) – Installed projectors and laptop connections in 3 CARE classrooms.
HSF 4003 - Installed new lectern.
GCC 203A&B - Prepared proposal for TEC support of Golf Course classrooms.
RBB 219 - Installed Smartboard and projector in conference room.
Completed AV assessments for the Career Center and the Center for Leadership and
Social Change.
Stadium Place Training Center - Completed upgrade of AV equipment.
SLC 013 - Completed Smartboard installation in Student Housing Conference Room.
SSB 301 - Completed projector installation in conference room.
RBB 117 - Installed Smartboard in seminar room.
RBB 224 - Installed equipment for video conferencing and recording student
presentations.
Fine Arts Museum - Installed new projector.
Shaw 217 (Innovation Park) - Installed new projector for conference room.
F&A Strategic Imperatives: 3, 6
GOAL 9:
INSTALL AND SUPPORT COMPUTER LABS FOR ITS AND UNIVERSITY
DEPARTMENTS.
ACCOMPLISHMENTS:
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Replaced the computers in the Carothers computer lab.
Move the CARE computer lab from the Union to Thagard. Transitioned the support of
CARE to CTS.
F&A Strategic Imperatives: 3, 6
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REFERENCE RESOURCES (ITS WEBSITE & F&A WEBSITE)
Finance and Administration
Information Technology Services (Click Here for More)
Our Mission: The mission of The Florida State University Information Technology Services
(ITS) is to provide an effective, comprehensive and secure technology infrastructure to deliver
the highest quality and sustainable information and technology services. ITS strives to engage
the University community in support of the University’s mission of teaching, research, creative
endeavors and service.
Our Vision: Information Technology Services will be a prominent strategic partner in
achieving Florida State University’s vision by providing premier information and technology
direction for the University.
ITS Strategic Initiatives: (Click for More)
ITS Core Values:
Excellent Customer
Service
Continuous Improvement
We take pride in providing a professional service which exceeds the needs of our
customers.
We continuously develop and improve our services in line with our vision, mission &
initiatives.
Communication
We embrace effective and open communication as critical to achieving success.
Respect
We treat each other with respect and appreciate everyone’s strengths and contribution.
Teamwork
We contribute and collaborate effectively within and across our teams.
Finance & Administration (F&A) 2011-2016 Strategic Imperatives (Click Here for
More)
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Provide Excellent Customer Service
Pursue Value-Added Business Opportunities
Promote Excellence in Technology Services
Make FSU a Great Place to Work
Optimize Organizational Performance
Achieve Excellence in The Physical Campus Environment
Maintain a Safe and Secure Campus Environment
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