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Senior Licensing Officer – Compliance
Victoria
Consumer Protection BC
PROGRAM
The Business Practices & Consumer Protection Authority (BPCPA), dba Consumer Protection BC, is responsible for
delivering consumer protection services throughout British Columbia to promote fairness and understanding in the
marketplace, and administers any Act delegated to the Authority to protect the public interest.
PURPOSE OF POSITION
The Senior Licensing Officer (Compliance) conducts paper-based reviews of businesses to ensure compliance with
legislation, policies and procedures. Compliance reviews are initiated as the result of license applications and
renewals, complaints and other avenues, and the position is required to apply principles of administrative fairness in
the examination and approval of documentation. The position is also responsible for monitoring the day-to-day
activities and providing business expertise to Licensing Officers, and acts as a focal point for complex and unusual
issues related to licencing of all regulated business sectors.
NATURE OF WORK AND POSITION LINKS
The Operations unit is responsible for the registration and regulation of a range of consumer industries, including the
licensing, inspection and investigation of a broad spectrum of businesses to ensure compliance with legislation, and
investigation of complaints and alleged civil violations of the Business Practices & Consumer Protection Act, the
Cremation, Interment and Funeral Services Act, and the Motion Picture Act.
Licence applications can often be complex and range from multi-national companies to single owner proprietorships.
The incumbent must have a clear understanding of various business organizational structures, including the ability to
assess corporate documents including contracts, agreements, ownership and voting structures. The position reviews
and assesses a variety of documents related to real property including leases, options or offers to lease, certificates
of land titles, management contracts and trust agreements and also reviews court orders related to bankruptcy,
receivership, legal disputes and the death of a licensee.
The Senior Licensing Officer (Compliance) is expected to be a subject expert and maintain a strong working
knowledge of a variety of different acts and regulations, including (but not limited to) the Business Practices and
Consumer Protection Act, Travel Industry Regulations, Debt Collection Industry Regulations, Telemarketing Licensing
Regulations, Cremation, Interment and Funeral Services Act and Regulations, Motion Picture Act and Regulations,
and any other statutes delegated to the Authority. The position is also required to know applicable parts of other
legislation such as the Business Corporations Act, Land Titles Act and the Vital Statistics Act.
Position links include:
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Manager of Licensing: keeps manager informed and escalates the most complex/unusual case files and/or
requests advice and direction.
Compliance and Enforcement: keeps Managers and Director informed and escalates compliance reviews
that require more in-depth and/or on-site inspections.
Licensing Officers: provides guidance and support pertaining to daily licensing activities and protocols along
with interpretation of the various acts.
Applicants: requests clarifying/missing information; explains licensing procedures and legislative
requirements; explains the reasons for refusal to register or renew and advises them on their alternatives.
Corporate Registry, Land Title, Vital Statistics Agency, Historical and Archaeological Branches, Equifax, and
other government agencies with whom the Authority has established information exchange protocols with
respect to regulatory issues: exchanges information.
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General public: responds to more technical inquiries requiring interpretation and direction relating to
applicable legislation, policies and procedures escalated from Licensing Officers.
SPECIFIC ACCOUNTABILITIES / DELIVERABLES
Compliance Reviews
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Receives from business, information regarding possible unlicensed activity. Investigates the complaints,
allegations and alleged violations pertaining to the unlicensed activity and recommends more in-depth action
through the compliance team.
Reviews and assesses documents and information to determine compliance issues including reviews of
business records, contracts, bylaws, legal filings, other documents, and recommends appropriate course(s)
of action.
Works collaboratively with the compliance and enforcement teams in the identification of trends, risks and
issues management and recommends solutions for resolution.
Prepares written summaries and recommendations justifying licensing compliance review
decisions/recommendations.
On behalf of the Manager, issues opportunities to be heard to businesses that may be in contravention of
the Act or Regulations. Supports the Manager in the adjudication of issues that could result in imposition of
conditions on a licence, or licence suspension\cancellation.
Prepares licensing action documents in regards to late responses to renewals, financial statements and
other licensing requirements.
Monitors responses to requests, issues warning letters and assesses regulatory penalties.
Prepares issue reports for Manager for statutory licensing decisions; preparing related correspondence.
Investigates “expired” lists (businesses that have not renewed their licence) to determine reason for nonrenewal. Initiates and conducts investigation if business is still active. Determines penalties or other
course(s) of action.
Evaluates special requests and grants extensions with regard to expiry dates and compliance deadlines.
Reviews corporate and legal changes for licensing compliance.
Engages with stakeholders, lawyers, applicants and other related agencies to gather information.
Licensing Team Lead
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In conjunction with the Manager, develops, modifies, documents, communicates and implements
administrative policy and procedures to assess and administer licensing applications and renewals.
Provides interpretation on legislation, policies and procedures and ensures Licensing Officers are applying
licensing criteria consistently.
Communicates current program issues to Licensing Officers to ensure they are able to provide accurate
information in response to inquiries.
Reviews, analyzes and evaluates complex case files referred by Licensing Officers.
Develops and delivers training to licensing staff and others.
Coordinates production and distribution of related materials.
FINANCIAL RESPONSIBILITY
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Assists Licensing Officers with financial procedures, receipting, and processing amending transactions such
as refunds, overpayments, underpayments and adjustments.
On behalf of the Manager, exercises authority to approve licence applications.
Recommends suspension/cancellation of a licence or the imposition of conditions on a licence.
Exercises discretion on applying fees and waivers.
SPECIAL REQUIREMENTS
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Required to pass a criminal record check
SELECTION CRITERIA
Education/Experience
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University graduation in a related field (e.g. Business Administration, Public Administration, Criminology) and
several years related experience in a complex licensing environment or equivalent combination of education
and experience.
Experience reviewing financial and legal information pertaining to businesses.
Team lead or supervisory experience.
Knowledge
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Knowledge of on-line data systems, word-processing, spreadsheet and database applications, e-mail and
the Internet.
Knowledge of the spirit and letter of consumer legislation.
Working knowledge of the principles of administrative law.
Abilities/Skills
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Ability to interpret and apply related statutes, rules, policies and procedures
Ability to organize and plan workload; meet deadlines; exercise good judgment and make sound decisions
Ability to establish and maintain positive working relationships with a variety of individuals within and outside
the organization.
Ability to communicate orally and in writing, clearly and concisely, in a manner appropriate to the audience
Ability to conduct detailed analysis of a variety of financial and legal documentation.
Ability to develop and produce a variety of regular and ad hoc management reports.
Sound analytical and problem-solving skills
Ability to pay attention to detail
COMPETENCIES
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Analytical Thinking
Information Seeking
Service Orientation
Listening, Understanding and Responding
Teamwork and Co-operation
Expertise