Alamo Colleges SIPOC Form
Date:
11/15/2011
GOAL
Unit: ITS
TASK
TASK OWNER
KEY CUSTOMER
CUSTOMER REQUIREMENTS
Attain IssueFree Audit
Castro
ITS
Consolidated IT
Service
Management
Solution
Castro
Deploy Virtual
Desktop
KEY OFI
MEASURE OF
SUCCESS
SUPPLIERS/INPUTS
Attain Internal Control and
Address Audit Findings
Management
Letter clean of IT
Issues
ITS Management
AC Service
Delivery
Departments
Provide a consolidated and
central repository for
customer work orders
Consolidated
approach to
service delivery
with measurable
satisfactory
outcome
ITS Management
Saustrup
Colleges
Provide sustainable and
flexible lab environment for
colleges
Flexible
administration
and replacement
budget relief
District and College
IT
Close out CIP
Efforts
Castro
ITS
Formally close 2003 & 2005
CIP Initiatives
Available funding
for other key ITS
Infrastructure
Initiatives
ITS Management
District/College
IT Governance
Castro
ITS
Formalize governance
structure for enterprise IT
Increased
District and College
cooperation,
IT
collaboration and
communication
for ITS
Mobile Devices
Application and
Connectivity
Patterson
Students &
Faculty
Provide learning and
administrative tools for
mobile device availability
Increased use of
tools on remote
devices
ITS Management
Address ITS
Staffing Matters
Castro
ITS Staff
Provide for staff right-sizing,
compensation and
professional development
Increased job
satisfaction for ITS
Staff
ITS Management
Deploy
Exchange 2010
Saustrup
AC Staff
Provide for latest email tools
to employees
Increased
productivity
ITS Management
Offload Student
Email
Saustrup
Students
Provide a robust and more
flexible communication tool
to students
Greater student
communication
capabilities and
capacity
ITS Management
Testing Process
Improvements
Phipps
AC System Users
Provide standard testing
regimen to address impact
on global systems
Increase Quality
Assurance
ITS Management
Project
Management
Discipline
Enforcement
Phipps
AC System Users
Establish PM standards to
allow for effective resource
allocation and project
delivery
Efficient and
effective use of
ITS resources
ITS Management
IT BPAs
Phipps
ITS
Document IT processes for
evaluation and improvement
Efficient and
effective use of
ITS resources
ITS Management
Banner
Functional BPAs
Phipps
AC Banner Users
Document Banner processes
for evaluation and
improvement
Efficient and
effective use of
Banner
ITS Management
WCMS &
Sharepoint Real
Estate
Management
Patterson
All AC System
Users
Establish extranet and
intranet environment
Reliable and
consistent content
delivery
ITS Management
LMS Support
and Transition
Castro
Faculty and
Students
Plan for the orderly
transition of LMS from
Blackboard Vista to
Instructure Canvas
Project plan for
implementation
of Instructure
ITS Management
Establish
Banner
Reporting
Environment
Romero
IRES and Banner
System Users
Establish the inroads to a
reliable Banner Data
Warehouse
Reliable and
responsive Banner
reporting
ITS Management
Introduce maturity
model scoring to
achieve efficiency
Mainframe
Retirement
Romero
ITS
Provide for information
conversion to the Banner
environment. Eliminate
dependency on legacy
mainframe
Elimination of
mainframe
hardware and
software costs
ITS Management
CSI & SFS
Stabilization
Phipps
CSI & SFS
Provide automation and
tools to assist with
department transition to
Banner
Greater student
satisfaction with
these
departments
ITS Management
Online
Directory
Patterson
AC Staff
Provide for a more
comprehensive staff
directory
Reliable and
available
employee contact
information
ITS Management
Video
Conferencing
Saustrup
AC Staff and
Students
Provide a up-to-date and
robust video conferencing
solution
DegreeWorks
Deployment
Romero
AC Students
Implement a degree audit
and planning system
Reliable online
degree planning
to achieve higher
graduation rates
ITS Management
CAMS
Deployment
Castro
AC Students
Implement a comprehensive
advising model
Provide
consistency to the
delivery of
advising and
counseling
services
ITS Management
HR Data
Conversion
Romero
HR
Provide legacy HR
information to Banner
Enhanced
reporting
capabilities for HR
ITS Management
State Reporting
Process
Improvement
Castro
Colleges
Provide efficiency to Banner
State Reporting
Decreased prep
time for state
reports
production and
increased
reliability
ITS Management
ITS Management
Security Process
Formalization
Salazar
AC
Standardize ITS security
practices. Introduce
enhanced procedures
Reliable and
secure AC ITS
environment
ITS Management
Windows 7
Migration
Patterson
AC
Deploy Windows 7 to all AC
workstations
Applied
consistency in
workstation
environments
ITS Management
IT Risk
Assessment
Salazar
AC
Identification of and aversion
strategies to IT risks
Greater control,
reliability and
availability
ITS Management
Digital
Documents
Romero
AC Banner Users
Deploy Digital Documents
upgrade and review
utilization
Ability to review
scanned
documents and
Banner
information
simultaneously
and automatically.
ITS Management
Introduce ITS
Metrics
Castro
ITS Management
Introduce standard measures
to evaluate IT performance
Increased
availability and
capacity
ITS Management
Formalize/Routi
nize Gates
Extraction
Castro
IRES And Colleges
Standardize processes to
feed Gates Data Evaluation
Enhanced College
planning for
service offering
ITS Management