JOB DESCRIPTION
Relate London SE
Position: CHIEF EXECUTIVE OFFICER
Contract: 26 hours, fixed term – 9 months
Accountable to: The Chair of the Board of Trustees
Job purpose:
To lead Relate London SE. To be accountable for strategic direction and effective
development and management of resources, people and money, as agreed with the Board
of Trustees.
Responsibilities:
1.
Leadership and management

Lead the team to build a culture in which client services can develop and thrive:

Lead and manage the changes that are necessary, to ensure the organisation’s
long-term sustainability and high quality counselling services in all boroughs that fall
within its remit;

Ensure that Relate London SE has in place the necessary organisational structure,
people and skills to enable it to meet its strategic objectives;

Manage staff performance in line with the strategic and individual work plans;

Recruit, induct, manage and develop staff to reach their potential;

Ensure that supervision and development opportunities are provided for all paid
staff and volunteers;

Working with the Treasurer, ensure that an annual budget is presented to the Board
of Trustees and is regularly monitored;

Oversee the management of the Centre’s finances within budget and report
regularly on this to the Board;

Ensure appropriate premises are secured to support smooth delivery of Relate
services;

Ensure that the organisation has in place appropriate HR and employment policies
and codes of practice, including appraisal, supervision, health and safety and
diversity and inclusion, in accordance with current legislation and good practice.
May 2015
2.
Income generation

Take a lead on income generation including seeking out new
opportunities/cultivating support to diversify income streams and expand services;

Ensure there is an income generation/fundraising strategy to increase resilience
and to meet agreed targets;

Develop and exploit potential new income streams and partnership opportunities;
3.
Governance

Fulfil the role of Company Secretary and, work with the Chair to enable the Board to
fulfill its duties and responsibilities for the proper governance and strategic
leadership of the organisation;

Develop and regularly review the strategic plan in line with contextual changes and
opportunities, locally, regionally and nationally;

Monitor and regularly report to the Board progress on annual plans, targets, income
generation, performance measures and risk management;

Review and develop policy and service improvement/expansion proposals for Board
discussion and decision;

Prepare the annual report;

Ensure that the annual calendar of Board meetings is established and kept up to
date and that trustee meetings are well serviced and conducted;

Contribute to Trustee recruitment, selection and induction;

Ensure that the Centre complies with the Relate Federation membership
agreement.
4.
Profile and reputation

Create and oversee implementation of a marketing, and external communications
strategy for the Centre;

Seek opportunities to promote the services of Relate and enhance its profile and
reputation locally by developing networks and media links, partnerships and
influencing stakeholders;

Ensure that internal communication is effective across the staff and board of
trustees;

Promote the Centre’s role as a member of the Relate Federation through contact
with key personnel at Relate Central Office and by representing the Centre at
national and regional meetings and workshops.
May 2015
Terms and Conditions
Base: Bromley and/or Croydon depending on the demands of the post.
Travel between the two main offices in Bromley and Croydon and outreach sites in Purley,
Wimbledon and other London boroughs within the Centre’s remit will be required according to the
demands of the post. Flexible working will be required which will involve occasional evening and
weekend work.
Salary: £36,500p.a.
Hours: 26 hours per week
Contract: Fixed term, 9 months initially
Annual Leave entitlement: 20 days plus Bank Holidays and discretionary days over the Christmas
period during office closure.
Probationary Period: 3 months
Notice period: 1 month
May 2015
Person Specification
Chief Executive – Relate London SE
Applicants for this post must be able to demonstrate that they have the following skills, abilities and
experience required for the post.
Essential

Proven management experience and/or management qualification.

Experience of setting and managing budgets.

Experience of strategic business development and income generation.

Demonstrable experience of project/contract management in a service organisation.

Experience of providing management information to senior colleagues and Trustees.

Excellent knowledge of HR issues and experience of staff management, including
recruitment, selection and managing staff performance and development.

Excellent interpersonal and written and verbal communication skills.

The ability to build effective teams; to lead, motivate and support a team of paid and
voluntary staff, and manage teams across a range of locations.

Good IT skills including competence in Microsoft Office programmes and experience of
managing a computerised accounting system.

The ability to effectively manage the conflicting demands of a varied workload.

Awareness of, and sensitivity to, equal opportunity issues.

Ability to work under pressure and to tight deadlines.

Experience of being responsible for health and safety within an organisation.
Desirable

Commitment to the vision and work of Relate and an understanding of the importance of
relationship support.

Understanding of the current issues facing voluntary organisations.

Familiar with Quickbooks or other accounting software.

Experience in fundraising and the preparation and submission of grant funding applications.

Knowledge of community development and local networks.

Knowledge of PQASSO or similar quality assurance system.

Marketing experience.

A commitment to building effective partnerships.

Knowledge or experience of charity retail.
May 2015