Quest vWorkspace Connectors Feature Support Guide Last Updated: 11th May 2012 Quest Software, Inc. © 2012 Quest Software, Inc. ALL RIGHTS RESERVED. Patents Pending. This guide contains proprietary information, which is protected by copyright. The software described in this guide is furnished under a software license or nondisclosure agreement. This software may be used or copied only in accordance with the terms of the applicable agreement. No part of this guide may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopying and recording for any purpose other than the purchaser's personal use without the written permission of Quest Software, Inc. WARRANTY The information contained in this document is subject to change without notice. Quest Software makes no warranty of any kind with respect to this information. QUEST SOFTWARE SPECIFICALLY DISCLAIMS THE IMPLIED WARRANTY OF THE MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. Quest Software shall not be liable for any direct, indirect, incidental, consequential, or other damage alleged in connection with the furnishing or use of this information. PATENTS These products include patent pending technology. TRADEMARKS All trademarks and registered trademarks used in this guide are property of their respective owners. World Headquarters 5 Polaris Way Aliso Viejo, CA 92656 www.quest.com e-mail: info@quest.com U.S. and Canada: 949.754.8000 Please refer to our Web site for regional and international office information. Contents CONTENTS ......................................................................................... 1 INTRODUCTION ................................................................................. 1 VWORKSPACE CONNECTOR FOR WINDOWS V7.5 .............................. 2 VWORKSPACE CONNECTOR FOR WINDOWS EMBEDDED CE V7.0 ....... 4 VWORKSPACE CONNECTOR FOR LINUX V7.0 ..................................... 6 VWORKSPACE CONNECTOR FOR MAC OS X V7.2 ................................ 8 VWORKSPACE CONNECTOR FOR JAVA V7.5 ..................................... 10 VWORKSPACE CONNECTOR FOR IPAD V1.2 ..................................... 12 VWORKSPACE CONNECTOR FOR ANDROID V1.2 .............................. 14 VWORKSPACE THINSHELL V2.5 ....................................................... 16 ERICOM ACCESSNOW FOR QUEST VWORKSPACE ............................. 18 ABOUT QUEST SOFTWARE, INC. ...................................................... 22 CONTACTING QUEST SOFTWARE ............................................................... 22 CONTACTING QUEST SUPPORT ................................................................. 22 INTRODUCTION This feature support guide aims to provide customers and partners with an overview of the vWorkspace features that are supported by particular vWorkspace Connectors - the vWorkspace ‘client’ software which is installed on the end user access device used to access Virtual Desktops and Published Applications. 1 VWORKSPACE CONNECTOR FOR WINDOWS V7.5 This Connector is available as part of the vWorkspace 7.5 package from the trial download area on www.quest.com. Feature Windows XP/XPe/WES Windows Vista/Windows 7 Auto-Configuration X X Connection Brokering X X EOP Multimedia Acceleration X X EOP Flash Acceleration X X EOP Graphics Acceleration X X EOP Text Echo X X EOP Xtream X X EOP Audio X X EOP MultiMon X X EOP Universal Print (Universal Driver) X X EOP Universal Print (Network Printers) X X EOP Universal USB X X Microsoft RDP 7 Audio X X Microsoft Multi Monitor X X Microsoft RemoteApp X X Microsoft RemoteFX X X Published Content X X RD Session Host/Terminal Server USB Redirection X X Reconnect on Disconnected Session X X RGS support X X Seamless Windows X X Web Access X X Desktop Size X X Color Depth X X Connection Bar X X Full Screen X X Enhanced Features Display Local Resources 2 Disk Drives X X Printing (native RDP) X X Clipboard X X Serial Ports X X Kerberos/Network Level Authentication X X Smart Card/CAC Support X X Pass-thru Authentication X X Secure Gateway Support X X Two-factor Authentication * X X Authentication 3 VWORKSPACE CONNECTOR FOR WINDOWS EMBEDDED CE V7.0 This Connector is available for download from the Quest vWorkspace Community. Feature CES GWES CE5 ActiveX/CE6 Active X Auto-Configuration - - Connection Brokering X X EOP Multimedia Acceleration - - EOP Flash Acceleration - - EOP Graphics Acceleration - - EOP Text Echo - - EOP Xtream - - EOP Audio - - EOP MultiMon - - EOP Universal Print (Universal Driver) - - EOP Universal Print (Network Printers) X X EOP Universal USB - - Microsoft Aero - - Microsoft RDP 7 Audio X X Microsoft RemoteApp - - Microsoft RemoteFX - - Published content - - RD Session Host/Terminal Server USB Redirection - - Reconnect on Disconnected Session X X RGS support - - Seamless Windows - - Web Access - - Desktop Size X X Color Depth X X Connection Bar - - Full Screen X X Enhanced Features Display Local Resources 4 Disk Drives X X Printing (native RDP) X X Clipboard - - Serial Ports X X Kerberos/Network Level Authentication - - Smart Card/CAC Support X X Pass-thru Authentication - - Secure Gateway Support X X Two-factor Authentication * - - Authentication 5 VWORKSPACE CONNECTOR FOR LINUX V7.0 This Connector is available from the trial download area on www.quest.com. Feature Ubuntu 8.04, 9.04, and 9.10/ Debian 5.0 (Lenny)/Fedora Core 10/Red Hat Enterprise Linux Desktop 5.5 Enhanced Features Auto-Configuration X Connection Brokering X EOP Multimedia Acceleration X EOP Flash Acceleration X EOP Graphics Acceleration X EOP Text Echo - EOP Xtream - EOP Audio X EOP MultiMon X EOP Universal Print (Universal Driver) - EOP Universal Print (Network Printers) X EOP Universal USB X Microsoft RDP 7 Audio - Microsoft Multi Monitor - Microsoft RemoteApp - Microsoft RemoteFX - Published Content - RD Session Host/Terminal Server USB Redirection - Reconnect on Disconnected Session X RGS support - Seamless Windows - Web Access X Display Desktop Size X Color Depth X Connection Bar - Full Screen X Local Resources Disk Drives X 6 Printing (native RDP) X Clipboard X Serial Ports X Authentication Kerberos/Network Level Authentication - Smart Card/CAC Support X Pass-thru Authentication - Secure Gateway Support X Two-factor Authentication * X 7 VWORKSPACE CONNECTOR FOR MAC OS X V7.5 This Connector is available from the trial download area on www.quest.com. Feature Mac OS X Lion/Snow Leopard/ Leopard Enhanced Features Auto-Configuration X Connection Brokering X EOP Multimedia Acceleration - EOP Flash Acceleration X EOP Graphics Acceleration X EOP Text Echo - EOP Xtream X EOP Audio - EOP MultiMon X EOP Universal Print (Universal Driver) - EOP Universal Print (Network Printers) X EOP Universal USB - Microsoft RDP 7 Audio - Microsoft Multi Monitor - Microsoft RemoteApp - Microsoft RemoteFX - Published Content X RD Session Host/Terminal Server USB Redirection - Reconnect on Disconnected Session X RGS support - Seamless Windows - Web Access X Display Desktop Size X Color Depth X Connection Bar - Full Screen X Local Resources Disk Drives X 8 Printing (native RDP) Clipboard X Serial Ports X Authentication Kerberos/Network Level Authentication - Smart Card/CAC Support - Pass-thru Authentication - Secure Gateway Support X Two-factor Authentication * X 9 VWORKSPACE CONNECTOR FOR JAVA V7.5 This Connector is available from the trial download area on www.quest.com. Feature Java* Enhanced Features Auto-Configuration - Connection Brokering X EOP Multimedia Acceleration - EOP Flash Acceleration - EOP Graphics Acceleration X EOP Text Echo - EOP Xtream X EOP Audio - EOP MultiMon - EOP Universal Print (Universal Driver) - EOP Universal Print (Network Printers) X EOP Universal USB - Microsoft Audio - Microsoft Multi Monitor - Microsoft RemoteApp - Microsoft RemoteFX - Published Content - RD Session Host/Terminal Server USB Redirection - Reconnect on Disconnected Session X RGS support - Seamless Windows - Web Access X Display Desktop Size X Color Depth X Connection Bar X Full Screen X Local Resources Disk Drives X Printing (native RDP) X 10 Clipboard X Serial Ports - Authentication Kerberos/Network Level Authentication - Smart Card/CAC Support - Pass-thru Authentication - Secure Gateway Support X Two-factor Authentication * X 11 VWORKSPACE CONNECTOR FOR IPAD V1.2 This Connector is available for download from the Apple AppStore. Feature iOS 4.3 and up Enhanced Features Auto-Configuration - Connection Brokering X EOP Multimedia Acceleration - EOP Flash Acceleration - EOP Graphics Acceleration - EOP Text Echo - EOP Xtream - EOP Audio - EOP MultiMon - EOP Universal Print (Universal Driver) - EOP Universal Print (Network Printers) X EOP Universal USB - Microsoft RDP 7 Audio - Microsoft Multi Monitor - Microsoft RemoteApp - Microsoft RemoteFX - Published Content - RD Session Host/Terminal Server USB Redirection - Reconnect on Disconnected Session X RGS support - Seamless Windows - Web Access X Display Desktop Size X Color Depth X Connection Bar X Full Screen X Local Resources Disk Drives - Printing (native RDP) - 12 Clipboard - Serial Ports - Authentication Kerberos/Network Level Authentication - Smart Card/CAC Support - Pass-thru Authentication - Secure Gateway Support X Two-factor Authentication * X Tablet features Enhanced On-Screen Mouse - Enhanced Keyboard X Email log files - Direct RDP Connection - Vertical Scrolling with Gestures - Right click using Gestures X Zoom using Gestures X 13 VWORKSPACE CONNECTOR FOR ANDROID V1.2 This Connector is available for download from the Android Market. Feature Android 2.2 and up Enhanced Features Auto-Configuration X Connection Brokering X EOP Multimedia Acceleration - EOP Flash Acceleration - EOP Graphics Acceleration X EOP Text Echo - EOP Xtream X EOP Audio - EOP MultiMon - EOP Universal Print (Universal Driver) - EOP Universal Print (Network Printers) X EOP Universal USB - Microsoft RDP 7 Audio - Microsoft Multi Monitor - Microsoft RemoteApp - Microsoft RemoteFX - Published Content X RD Session Host/Terminal Server USB Redirection - Reconnect on Disconnected Session X RGS support - Seamless Windows - Web Access X Display Desktop Size X Color Depth X Connection Bar X Full Screen X Local Resources Disk Drives X Printing (native RDP) - Clipboard - 14 Serial Ports - Authentication Kerberos/Network Level Authentication - Smart Card/CAC Support - Pass-thru Authentication - Secure Gateway Support X Two-factor Authentication * X Tablet features Enhanced On-Screen Mouse X Enhanced Keyboard X Email log files X Direct RDP Connection X Vertical Scrolling with Gestures X Right click using Gestures X Zoom using Gestures X 15 VWORKSPACE THINSHELL V2.5 This Connector is available from the trial download area on www.quest.com. Feature Windows XP/Windows 7/ WES/ ThinPC (Native mode) Enhanced Features Auto-Configuration X Connection Brokering X EOP Multimedia Acceleration X EOP Flash Acceleration X EOP Graphics Acceleration X EOP Text Echo X EOP Xtream X EOP Audio X EOP MultiMon X EOP Universal Print (Universal Driver) - EOP Universal Print (Network Printers) X EOP Universal USB X Microsoft RDP 7 Audio - Microsoft Multi Monitor - Microsoft RemoteApp - Microsoft RemoteFX - Published Content X RD Session Host/Terminal Server USB Redirection X Reconnect on Disconnected Session X RGS support - Seamless Windows X Web Access X Display Desktop Size X Color Depth X Connection Bar - Full Screen X Local Resources Disk Drives X Printing (native RDP) X Clipboard X 16 Serial Ports X Authentication Kerberos/Network Level Authentication - Smart Card/CAC Support - Pass-thru Authentication - Secure Gateway Support X Two-factor Authentication * X 17 ERICOM ACCESSNOW FOR QUEST VWORKSPACE This client is available for download from www.ericom.com. Feature HTML5 compatible Web browser Enhanced Features Auto-Configuration - Connection Brokering X EOP Multimedia Acceleration - EOP Flash Acceleration - EOP Graphics Acceleration - EOP Text Echo - EOP Xtream - EOP Audio - EOP MultiMon - EOP Universal Print (Universal Driver) - EOP Universal Print (Network Printers) X EOP Universal USB - Microsoft RDP 7 Audio - Microsoft Multi Monitor - Microsoft RemoteApp - Microsoft RemoteFX - Published Content - RD Session Host/Terminal Server USB Redirection - Reconnect on Disconnected Session - RGS support - Seamless Windows - Web Access - Display Desktop Size X Color Depth X Connection Bar - Full Screen X Local Resources Disk Drives Printing (native RDP) - 18 Clipboard X Serial Ports - Authentication Kerberos/Network Level Authentication - Smart Card/CAC Support - Pass-thru Authentication - Secure Gateway Support - * Support for Two-Factor Authentication is a function of the vWorkspace Connection Broker. Version 7.5 of the vWorkspace Connection Broker is required for two-factor authentication to operate properly. 19 VWORKSPACE CONNECTORS – SIDE BY SIDE COMPARISON Connector for Windows XP/XPe/WES Connector for Windows Vista/Windows 7 Connector for CE5 Connector for CE5 Active X/CE6 Active X Connector for Mac OS X Connector for Java Connector for Linux Connector for iPad Connector for Android vWorkspace ThinShell Ericom AccessNow for vWorkspace Auto-Configuration X X - - - - - - X - - Connection Brokering X X X X X X X X X X X EOP Multimedia Acceleration X X - - - - X - - X - EOP Flash Acceleration X X - - X - X - - X - EOP Graphics Acceleration X X - - X X X - X X - EOP Text Echo X X - - - - - - - X - EOP Xtream X X - - x X x - X X - EOP Audio X X - - - - X - - X - X X - - X - X - - X - X X - - - - - - - X - X X X X X X X X X X X X X - - - - X - - X - X X - - - - - - - X - X X X X X X X X X X - X X - - - - - - - X - X X - - - - - - - X - Seamless Windows X X - - - - - - - X - Web Access X X - - X X X - X X - Desktop Size X X X X X X X X X X X Color Depth X X X X X X X X X X X Connection Bar X X - - - X - X X X - Full Screen X X X X X X X Component Enhanced Features EOP Audio 2 EOP MultiMon EOP Universal Print (Universal Driver) EOP Universal Print (Network Printers) EOP Universal USB RD Session Host/Terminal Server USB Redirection Reconnect on Disconnected Session RemoteFX RGS support Microsoft Audio Microsoft Multi Monitor Microsoft RemoteApp Microsoft RemoteFX Display Local Resources 20 Disk Drives X X X X X X X - - X X Printing (native RDP) X X X X X X X - - X - Clipboard X X - - X X X - - X X Serial Ports X X X X X - X - - X Kerberos/Network Level Authentication X X - - - - - - X - Smart Card/CAC Support X X X X - - X - - X - Pass-thru Authentication X X - - - - - - X - Secure Gateway Support X X X X X X X X X X - Two-factor Authentication * X X X - X X X X X X - Enhanced On-Screen Mouse n/a n/a n/a n/a n/a n/a n/a - X n/a n/a Enhanced Keyboard n/a n/a n/a n/a n/a n/a n/a - X n/a n/a Email log files n/a n/a n/a n/a n/a n/a n/a - X n/a n/a Direct RDP Connection n/a n/a n/a n/a n/a n/a n/a - X n/a n/a Vertical Scrolling with Gestures n/a n/a n/a n/a n/a n/a n/a - X n/a n/a Right click using Gestures n/a n/a n/a n/a n/a n/a n/a X X n/a n/a Zoom using Gestures n/a n/a n/a n/a n/a n/a n/a X X n/a n/a Authentication Tablet features 21 ABOUT QUEST SOFTWARE, INC. Quest Software, Inc. delivers innovative products that help organizations get more performance and productivity from their applications, databases and Windows infrastructure. Through a deep expertise in IT operations and a continued focus on what works best, Quest helps more than 50,000 customers worldwide meet higher expectations for enterprise IT. Quest Software can be found in offices around the globe and at www.quest.com. Contacting Quest Software Phone: Email: Mail: Web site 949.754.8000 (United States and Canada) info@quest.com Quest Software, Inc. World Headquarters 5 Polaris Way Aliso Viejo, CA 92656 USA www.quest.com Please refer to our Web site for regional and international office information. Contacting Quest Support Quest Support is available to customers who have a trial version of a Quest product or who have purchased a commercial version and have a valid maintenance contract. Quest Support provides around the clock coverage with SupportLink, our web self-service. Visit SupportLink at http://support.quest.com From SupportLink, you can do the following: Quickly find thousands of solutions (Knowledgebase articles/documents). Download patches and upgrades. Seek help from a Support engineer. Log and update your case, and check its status. View the Global Support Guide for a detailed explanation of support programs, online services, contact information, and policy and procedures. The guide is available at: http://support.quest.com/pdfs/Global Support Guide.pdf 22