Atlas Copco’s performance versus goals 2012
Goals
Performance 2012
Comment and future outlook
First in Mind—First in
Choice® for customers and
prospects for all brands.
Several brand awareness surveys
were conducted in for example the
United States, Brazil, and India.
Brand awareness surveys are
important to raise awareness of
the markets’ perception of the
Atlas Copco brand. More brand
awareness surveys are planned
for 2013.
Increase customer loyalty.
Customer loyalty programs were
enhanced and closely linked to
sustainability and profitable growth
targets.
Customer loyalty surveys give
feedback to the Atlas Copco
companies on the customer
perception of the company. They
are conducted regularly on unit
level and are measured through
the Net Promoter Score.
Increase customer energy
efficiency by 20% by 2020.
Energy-efficient products are
published in the annual report on
business area pages.
The reporting was started in 2012
and aims at giving information on
the products sold and their
environmental impact.
Offer safe and reliable
products and services.
88% ISO 9001 certified product
companies/cost of sales.
The goal is 100% certification by
the end of 2013. ISO 9001
certifications are implemented for
acquired units.
First in Mind—First in
Choice® employer for
today’s and future
employees.
In the 2012 employee survey more
than 32 000 or 85%, replied to the
survey. 82% (77) of the employees
are proud to work for Atlas Copco.
Local management follows up on
areas needing attention and
improvement and holds employee
workshops on how to improve
where there are weaknesses and
capitalize on strengths.
8% (8) employee turnover on total
level. For blue-collar employees it
was 9.2% (7.7) and for white-collar
employees 7.4 (7.4).
The employee turnover on total
level was stable. It increased for
blue-collar employees but is still
at an acceptable level.
42 (45) hours of competence
development/employee.
The level of competence
development is at a good level.
The aim is to continue to offer
competence development to
employees to achieve the vision.
83% (82) of employees with a yearly
appraisal.
The goal is 100% and the work to
increase the proportion of
appraisals is continuing.
Increase diversity in both
gender and nationality.
8.2% (9.3) internal mobility.
Internal mobility is encouraged
and is at an acceptable level.
Encourage internal mobility.
49 (44) nationalities among senior
managers. 64% (67) of senior
managers were locally employed.
The aim is to increase the
diversity in nationalities among
the senior managers and to grow
local leaders to reflect the global
structure.
15.1% (14.6) female managers.
Programs to increase the
proportion of women managers
are continuing.
Competence development to
achieve good results and
yearly coaching/ appraisals
to all employees.
3 (1) fatalities.
The goal is no work-related
fatalities. Safety awareness
training and safety
communication increased even
further after these tragic
incidents.
5.4 (5.7) work-related accidents /
one million working hours. 391 (370)
work-related accidents.
There is a zero vision on workrelated accidents. The Group
takes the increase seriously and
promptly addresses the issue with
the concerned entities.
23.4 (22.8) incidents / one million
working hours. 1 710 (1 490) workrelated incidents.
New reporting of incidents aims
at reducing work-related
accidents. The Group encourages
units to report accidents and
incidents to be able to address
safety issues at an early stage.
72% (67) OHSAS 18001 certified
product companies /cost of sales,
which corresponds to 69% of all
employees.
The goal is to have 100%
certification by the end of 2013.
The proportion of certified units is
increasing.
2.1% (2.0) sick leave.
The goal is to have sick-leave
<2.5%. The trend is stable and
the goal is healthy.
25% (33) managers trained in indepth class-room training in the
Business Code of Practice. 90% of all
employees are trained in the code.
3 500 managers trained in
corruption.
The goal is to have all managers
trained. The number of managers
increased during the year, which
explains the decrease in the
proportion of managers trained.
39 (25) reported potential violations
to the Group hotline.
Atlas Copco is positive to
receiving reports to the hotline
since it gives the possibility to act
on potential misconduct to the
code. During the year he hotline
has been promoted globally
among employees and business
partners.
Work with business
partners committed to high
ethical, environmental and
social standards.
76% (75) of the significant suppliers
which have been asked commit to
the Business Code of Practice.
The goal is that all the significant
suppliers have committed to the
Business Code of Practice in
writing. An e-learning for
business partners is developed
and launched on the Atlas Copco
web.
Develop new products and
services with a life-cycle
perspective.
Several divisions have products and
services with an environmental
declaration.
The work is ongoing to have
environmental declarations on
products and services in more
divisions.
94% (95) ISO 14001 certified
product companies/cost of sales and
88% of their employees.
The goal is 100% by the end of
2013. The work to achieve this is
ongoing.
4 Atlas Copco buildings built
according to a sustainable building
standard.
The goal is that all Atlas Copco
buildings must be built according
to a sustainable building
standard, such as LEED. This
regards both new and
reconstructions over 2 000m2.
Safe and healthy working
environment for all
employees.
Zero work-related
accidents.
Sick leave below 2.5%.
No corruption or bribes.
Construct Atlas Copco
buildings according to
sustainable building
standards.
More sustainable buildings will be
built.
Decrease CO2 emissions
from operations by 20% in
relation to cost of sales by
2020.
-24% CO2 (tonnes)/cost of sales
(MSEK), 105 000 tonnes (126 000)
CO2 emissions.
A relative decrease in CO2
emissions from energy
consumption due to the use of
more renewable energy. The
target was reached, which will be
discussed in 2013.
Decrease CO2 emissions
from transport of goods by
20% in relation to cost of
sales by 2020.
-3% CO2 (tonnes)/cost of sales
(MSEK), 227 000 tonnes (214 000)
CO2 emissions.
A relative decrease in CO2
emissions primarily due to
improved logistics. The target is
in good progress.
Keep water consumption at
current level.
-9% /cost of sales (MSEK), 623 000
m3 (619 000) water consumed.
In 2012, there was a relative
decrease in water use due to
improved water management.
Reuse or recycle waste.
+3% tonnes waste/cost of sales
(MSEK), 39 000 (34 000) tonnes
waste. 92% (95) reused and recycled
waste.
A relative increase in waste partly
due to increased business. The
work to reduce waste and in
particular hazardous waste is a
continual process both internally
and with business partners.
Atlas Copco AB, Corporate Communications, February 2013