OUCSS 2.1-CC&B 2.4
3.3.1.1 Establish and Maintain Self Service User
Creation Date:
April 1, 2014
Last Updated:
February 9, 2016
3.3.1.1 OUCSS-CCB Establish and Maintain Self Service User
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3.3.1.1 OUCSS-CCB Establish and Maintain Self Service User
Copyright © 2014, Oracle. All rights reserved.
3.3.1.1 OUCSS-CCB Establish and Maintain Self Service User
Contents
BRIEF DESCRIPTION ....................................................................................................................................................................................................................................... 4
BUSINESS PROCESS MODEL PAGE 1 ............................................................................................................................................................................................................... 5
BUSINESS PROCESS MODEL PAGE 2 ............................................................................................................................................................................................................... 6
DETAIL BUSINESS PROCESS MODEL DESCRIPTION................................................................................................................................................................................................ 7
TEST DOCUMENTATION RELATED TO THE CURRENT PROCESS ............................................................................................................................................................................... 11
DOCUMENT CONTROL ................................................................................................................................................................................................................................. 12
ATTACHMENTS ........................................................................................................................................................................................................................................... 13
Enrollment Questions Configuration: ................................................................................................................................................................................................. 13
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3.3.1.1 OUCSS-CCB Establish and Maintain Self Service User
Copyright © 2014, Oracle. All rights reserved.
3.3.1.1 OUCSS-CCB Establish and Maintain Self Service User
Brief Description
Business Process:
Process Type:
Parent Process:
Sibling Processes:
3.3.1.1 OUCSS-CCB.Establish and Maintain Self Service User
Process
3.3.1 OUCSS-CCB.Gather and Maintain Customer Information
This process describes how utility customers who want to access and maintain their CCB utility accounts online create OUCSS self-service accounts.
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3.3.1.1 OUCSS-CCB Establish and Maintain Self Service User
Copyright © 2014, Oracle. All rights reserved.
3.3.1.1 OUCSS-CCB Establish and Maintain Self Service User
Business Process Model Page 1
3.3.1.1 OUCSS v2.1-CC&Bv2.4 Establish and Maintain Self Service User.Establish Self Service User
No
Create New SelfService Account
1.0
Populate Required
User Information
Customer
1.1
Send Notification
and Request Email
Validation
1.2
Receive
Notification and
Validate Email
Address
1.3
Create New Self
Service Account
3.3.2.1 CCB.Start Premise Based Service
Enroll in
Existing
Account?
Yes
1.6
Populate Answers
2.3
View
Account
2.7
Receive
Notification
1.4
Request
Enrollment
Questions
1.7
Send Answers for
Validation
2.2
Authorize Self
Service User
Access to Account
2.6
Create Notification
of Incorrect
Answers
1.5
Provide Enrollment
Questions
1.8
Create Account
Verification Task in
‘Pending Status’
1.6
3.3.1 OUCSS-CC&B.Gather and Maintain Customer Information
3.3.2 OUCSS-CC&B.Manage Service Agreement
3.4.3 OUCSS-CC&B.Provide Customer Service
3.4.3 OUCSS-MDM.Provide Customer Service
3.4.3 OUCSS-CC&B-MDM.Provide Customer Service
4.2.1 OUCSS-CC&B.Collect and Process Measurements
4.2.1 OUCSS-MDM.Collect and Process Measurements
4.2.1 OUCSS-CC&B-MDM.Collect and Process Measurements
4.3.1 OUCSS-CC&B.Perform Settlement Activities
4.3.2 OUCSS-CC&B.Perform Collection Activities
OUCSS
CSR
Account Verification Task
1.9
Update Account
Verification Task
to ‘Verification In
Progress’ Status
2.1
Update Account
Verification Task
to ‘Complete’
Status
2.0
Perform Account
Verification
Account
Information
Correct?
2.2
Send Positive
Acknowledgement
Yes
CC&B
No
2.4
Update Account
Verification Task
to ‘Error’ Status
2.5
Send Negative
Acknowledgement
PROCESS
3.1.1.1 OUCSS-CC&B.Establish and
Maintain Self Service User
PRODUCT FAMILY
SUB-PROCESS
PRODUCT LINE/RELEASE
UGBU
CREATED BY
FILENAME
PM URM Team
VisioDocument
BPE APPROVAL
Page Number
PRODUCT LINE APPROVAL
REVISED
OUCSSv2.1-CC&Bv2.4
ACTIVITY
PRODUCTS
__________
Page-1
__________
12/15/2015
Oracle Proprietary and Confidential
Copyright © 2014, Oracle. All rights reserved.
5
3.3.1.1 OUCSS-CCB Establish and Maintain Self Service User
Copyright © 2014, Oracle. All rights reserved.
3.3.1.1 OUCSS-CCB Establish and Maintain Self Service User
Business Process Model Page 2
3.3.1.1 OUCSS v2.1-CC&Bv2.4 Establish and Maintain Self Service User.Validate and Maintain Self Service User
Validate Login and Retrieve Account(s) Information
Access Portal
1.5
Review
Results
2.8
Login with
Credentials
3.3.1.1 OUCSS-CCB.Establish and Maintain Self Service User
3.3.2.1 OUCSS-CCB.Start a Premise-Based Service
3.3.2.3 OUCSS-CCB.Stop a Premise-Based Service
3.4.3.1 OUCSS-CCB.Manage Financial Queries
3.4.3.1 OUCSS-CCB-MDM.Manage Financial Queries
3.4.3.2 OUCSS-CCB.Manage Usage Related Queries
3.4.3.2 OUCSS-MDM.Manage Usage Related Queries
3.4.3.2 OUCSS-CCB-MDM.Manage Usage Related Queries
4.2.1.1 OUCSS-CCB.Add and Process Scalar Meter Read
4.2.1.1 OUCSS-CCB-MDM.Add and Process Scalar Meter Read
4.3.1.1 OUCSS-CCB.Manage Payments
4.3.2.4 OUCSS-CCB.Manage Payment Arrangement
5.5.3.1 OUCSS-NMS(OMS).Manage Unplanned and Planned Outage
Update User Profile
Update User
Profile?
No
Customer
3.0
Reset Password
No
2.9
Validate Login
Credentials
OUCSS
3.1
Send Email
Notification with
New Password
Successful
Login?
2.8
Yes
3.2
Receive New
Password
3.3
Update User
Profile Information
3.6
Receive
Notification and
Validate Email
Address
3.4
Update User
Profile Information
Except Email
Address
3.5
Send Notification
and Request Email
Validation
Email Address
Updated?
Yes
1.4
Process Response
3.7
Update Email
Address
Yes
No
1.2
Retrieve Enrolled
Account(s) and
Send Request
CSR
1.3
Send Account(s)
Information
CC&B
PROCESS
3.1.1.1 OUCSS-CC&B.Establish and
Maintain Self Service User
PRODUCT FAMILY
SUB-PROCESS
PRODUCT LINE/RELEASE
UGBU
CREATED BY
FILENAME
PM URM Team
VisioDocument
BPE APPROVAL
Page Number
PRODUCT LINE APPROVAL
REVISED
OUCSSv2.1-CC&Bv2.4
ACTIVITY
PRODUCTS
__________
Page-1
__________
12/15/2015
Oracle Proprietary and Confidential
Copyright © 2014, Oracle. All rights reserved.
6
3.3.1.1 OUCSS-CCB Establish and Maintain Self Service User
Copyright © 2014, Oracle. All rights reserved.
3.3.1.1 OUCSS-CCB Establish and Maintain Self Service User
Detail Business Process Model Description
1.0 Populate Required User Information
Actor/Role: Customer
Description:
User selects option to create self-service account and populates required information.
1.1 Send Notification and Request Email Validation
Actor/Role: OUCSS
Description:
Application processes information entered by user and generates an email notification for validation.
Configuration required: Y
Entities to Configure:
Email Validation Template
1.2 Receive Notification and Validate Email Address
Actor/Role: Customer
Description:
User receives email notification from OUCSS and validates email address.
1.3 Create New Self Service Account
Actor/Role: OUCSS
Description:
Application creates new self service account for user.
1.4 Request Enrollment Questions
Actor/Role: OUCSS
Description:
Application requests enrollment questions as configured in CC&B master configuration for user verification.
1.5 Provide Enrollment Questions
Actor/Role: CC&B
Description:
CC&B provides list of account and person specific attributes for the user to answer. See Enrollment Questions Configuration.
Configuration required: Y
Entities to Configure:
Enrollment Attributes Configuration
XAI Service: WX_VerifyAccount
1.6 Populate Answers
Actor/Role: Customer
Description:
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3.3.1.1 OUCSS-CCB Establish and Maintain Self Service User
Copyright © 2014, Oracle. All rights reserved.
3.3.1.1 OUCSS-CCB Establish and Maintain Self Service User
User populates answers to enrollment questions.
1.7 Send Answers for Validation
Actor/Role: OUCSS
Description:
Application captures and sends the enrollment answers to CC&B for validation.
1.8 Validate Answers
Actor/Role: CC&B
Description:
CC&B validates answers to enrollment questions and sends results to OUCSS.
Configuration required: Y
Entities to Configure:
XAI Service: WX_VerifyAccount
1.9 Create Notification of Incorrect Answers
Actor/Role: OUCSS
Description:
Application provides return a notification of enrollment failure to the user.
2.0 Receive Notification
Actor/Role: Customer
Description:
Customer receives notification about enrollment failure.
2.1 Authorize Self Service User Access to Account
Actor/Role: OUCSS
Description:
OUCSS authorizes link between self-service user and account.
2.2 View Account
Actor/Role: Customer
Description:
Customer now has access to account can conduct self-service activities.
2.3 Login with Credentials
Actor/Role: Customer
Description:
Customer populates username and password in the web portal.
2.4 Validate Login Credentials
Actor/Role: OUCSS
Description:
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3.3.1.1 OUCSS-CCB Establish and Maintain Self Service User
Copyright © 2014, Oracle. All rights reserved.
3.3.1.1 OUCSS-CCB Establish and Maintain Self Service User
Application validates Customer’s username and password.
2.5 Reset Password
Actor/Role: Customer
Description
Customer selects to reset their password.
2.6 Send Email Notification with New Password
Actor/Role: OUCSS
Description:
Application generates a password reset notification for user.
Configuration required: Y
Entities to Configure:
Password Reset Template
2.7 Receive New Password
Actor/Role: Customer
Description
Customer receives notification with new/reset password.
2.8 Update User Profile Information
Actor/Role: Customer
Description
Customer updates their self-service user profile information.
2.9 Update User Profile Information Except Email Address
Actor/Role: OUCSS
Description
Application updates user profile changes other than the email address.
3.0 Send Email Notification with New Password
Actor/Role: OUCSS
Description:
Application generates an email validation notification for user.
Configuration required: Y
Entities to Configure:
Email Validation Template
3.1 Receive Notification and Validate Email Address
Actor/Role: Customer
Description
Customer receive email validation notification and clicks link to validate it.
3.2 Update Email Address
Actor/Role: OUCSS
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3.3.1.1 OUCSS-CCB Establish and Maintain Self Service User
Copyright © 2014, Oracle. All rights reserved.
3.3.1.1 OUCSS-CCB Establish and Maintain Self Service User
Description
Application updated email address in user profile.
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3.3.1.1 OUCSS-CCB Establish and Maintain Self Service User
Copyright © 2014, Oracle. All rights reserved.
3.3.1.1 OUCSS-CCB Establish and Maintain Self Service User
Test Documentation related to the Current Process
ID
Document Name
Test Type
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3.3.1.1 OUCSS-CCB Establish and Maintain Self Service User
Copyright © 2014, Oracle. All rights reserved.
3.3.1.1 OUCSS-CCB Establish and Maintain Self Service User
Document Control
Change Record
13
Date
Author
Version
Change Reference
1-Apr-2014
12/10/2015
Mukul Kundu
Galina Polonsky
1.0
Initial Draft
Reviewed, Approved
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3.3.1.1 OUCSS-CCB Establish and Maintain Self Service User
Copyright © 2014, Oracle. All rights reserved.
3.3.1.1 OUCSS-CCB Establish and Maintain Self Service User
Attachments
Enrollment Questions Configuration:
Enrollment Questions
Configuration.doc
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3.3.1.1 OUCSS-CCB Establish and Maintain Self Service User
Copyright © 2014, Oracle. All rights reserved.