Agenda
March 14, 2014
WORKPLACE 2020: SEEKING PERFECT VISION IN CHANGING TIMES
Queens University of Charlotte is pleased to offer the fourth annual Human Resources (HR) Leadership Summit for
professionals seeking to effectively lead business change in in the face of today’s complex challenges. HR is being called
on to lead organizations through these challenges, and this event will put you on top of the trends and allow you to walk
away with actionable ideas that set you a part from the rest and will give you clear vision as we approach the year 2020.
The event will focus on several of the top HR topics from a recent Deloitte research study with a deeper dive into the
following:
 Thinking Like an Economist
 The Performance Management Puzzle
 Debunking the Superman Myth
Moderator:
Nancy McNelis, Associate Provost and Managing Director for External Relations
8:30 – 9 am | Registration & Continental Breakfast
9:00 – 9:10 am |Welcoming Remarks
SESSION 1, 9:10 - 10:10 am
Strategic Business Priorities: An Overview of Deloitte’s 2013 Human Capital Trends
Like canaries in a coal mine, the 2013 human capital trends should be viewed as leading indicators of emerging threats
and strategic opportunities. In 2013, leaders are tasked with meeting high expectations for performance and talent,
despite dramatic shifts in technology, globalization, demographics and regulation. Sound decision making in this
environment is as challenging as it is critical—even small missteps can have big unintended consequences. By initiating
the crucial conversations around these Human Capital Trends for 2013, leaders can zero in on the trends most closely
linked to their business strategy and make informed decisions about where to focus attention and resources to create
value. In this session Deloitte will discuss the following trends:
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Thinking like an economist
The open talent economy
Innovating the talent brand
Creating an elastic workplace
Finding the silver lining in the talent gap
Debunking the Superman Myth
The performance management puzzle
Presenter:
Bradd Craver, Managing Director Carolina’s Consulting, Human Capital Automotive Sector Lead, Deloitte Consulting LLP
10:10 – 10:20am |Networking Break
SESSION 2, 10:20 – 11:20am
The Business Case: Helping the HR Practitioner Understand the Thought Process of Business Executives
Business thought leaders present what HR practitioners need to know to forecast for the decade ahead. Gain a
broader context and understanding of current and projected economic trends and how they will impact workforce
demand, talent development and the role of human resources. Learn about current Charlotte region business sector
trends and growing industries.
Presenters:
- Dr. John Bennett, Director, MS in Executive Coaching program & Associate Director, MS in Organization
Development Program, Queens University of Charlotte
- Dr. Chip Bowen, Professor of Economics and International Business, Queens University of Charlotte
- Jeff Edge, Senior Vice President of Economic Development, Charlotte Chamber of Commerce
- Moira Quinn, Chief Operating Officer & SVP of Communications, Charlotte Center City Partners
SESSION 3
Two Case Studies presented by Piedmont Natural Gas and Ingersoll Rand
SESSION 3A, 11:20am – 12 pm
Navigate the Talent Sea: Piedmont Natural Gas’ Compass Program
Compared to expeditions of the past, Piedmont Natural Gas is challenged with navigating new waters. How does
Piedmont prepare its future captains for the voyage ahead? Presenters will discuss Piedmont’s journey of designing,
implementing, and measuring a high potential leadership development program and some of their lessons learned. This
session will cover Piedmont’s:
 Definition of high potential employees and process for identifying them
 Customized selection process
 Multifaceted curricula
 Use of metrics and feedback to improve the program
 Lessons learned
Presenters:
- Renee Hansen, Director of Organizational Effectiveness and Learning, Piedmont Natural Gas
- Amber Lineback, Manager - Organizational Effectiveness
- Richard Louie, Organizational Effectiveness Analyst at Piedmont Natural Gas
- Kristin Crispell, Organizational Effectiveness Analyst at Piedmont Natural Gas
12 – 12:50pm |Lunch & Networking
SESSION 3B, 12:50 – 1:30pm
Ingersoll Rand’s Performance Management Strategies
Ingersoll Rand provides and insiders view into their new performance management program. Presenters will cover the
“what and how” of the program, the role of compensation and the unique communication plan around the programs
roll out.
 The What: program objectives
 The How: assessment of leadership and behavioral competencies
 Compensation: calibrating compensation across the organization based on performance
 Communication Plan: the light hearted campaign and viewing of commercials “It’s Not Complicated”
Presenters:
- Global Talent and Organizational Development Leader
- Business Unit Vice President
- Human Resource Director
SESSION 4
This two-part session will begin with a thought provoking presentation on the dynamics of innovation and creativity
that will set the background for a community café discussion on performance management innovation.
SESSION 4A, 1:30 – 2pm
Fostering Innovation and Creativity: Community Café Stage Setting
The number of times the word “innovation” appears in corporate presentations has increased dramatically in recent
years, but where’s the evidence that it’s actually occurring? How should we define creativity? How does creativity feed
the innovation process? How can we build creativity and innovation into our organizational DNA?
Presenter:
Cathy Anderson, Wireman Professor of Business, Queens University of Charlotte
2 – 2:15pm | Networking Break
SESSION 4B, 2:15 – 3:30pm
Performance Management Innovation: Community Café
The community café is an active group participation process taking what conference goers have heard on innovation and
creativity to explore key ideas around performance management innovation in groups of eight to ten. It is a lively, open,
hosted, structured conversation among each diverse group of participants about their questions, thoughts, feelings and
ideas. The ideas generated will be shared by each group to the whole conference group as takeaways to build upon in
their individual organizations.
Facilitator:
Cathy Anderson, Wireman Professor of Business, Queens University of Charlotte
Session 5, 3:30 – 4:30pm
Talent Analytics, Network Analysis and Performance
In today’s dynamic and highly complex environment deploying a robust top talent strategy is more crucial than ever. Yet,
many organizations continue to apply highly standardized, super-leader. With the creation of new analytical tools and a
deeper theoretical understanding of complexity, we need to seek out more innovative methods to managing talent. The
purpose of this session is to consider new approaches in discovering and unleashing the hidden potential within every
organization. Using evidence-based methods such as predictive analytics and network analysis we are able to empirically
determine specific needs within the talent pipeline. When complemented with qualitative methods such as design
thinking, we can discover local solutions that offer more adaptive responses to a dynamic environment.
Speaker:
Dr. Michael Arena, Head of Global Talent & Organizational Capability, General Motors
4:30pm | Conclude