Rodger James Clark II
113 Willow Wood Cibolo, TX 78108
Phone: 210-787-7904
E-mail: [email protected]
Website: www.treasuredlifememories.com
To obtain a career within an organization where I can enhance the skills I possess that allows for personal and
professional growth and advancement opportunities.
Diploma Program- New York Institute of Photography (Still Attending Online academy)
 Diploma in Professional Photography, Digital Arts
Business Administration- Mt. San Antonio College (Not Completed)
 Focused on Business practices and associated studies
Diploma- United States Army Ordinance Center (Diploma)
 US Army Special Training School
Corporate Manager Training- West Corporation (Certificate )
 Effectively manage employees
 Metrics training and coaching procedures
 Interview procedures and process
 Customer service call escalation handling
Leadership Development - US ARMY (Skills Training)
 Reporting/Time Management
 Managing Soldiers
 Training Procedures
 Accountability
Workman High School- City of Industry- California
 Diploma – Class of 1994
12+ Years Management/Supervisory experience:
12+ Years Military Career
4+ Years Professional Photographer / Digital Editing
20+ Years Customer Service
12+ Years Administrative experience:
10+ Years Computer experience:
10+ Years Diesel and Equipment Mechanic
Work Experience:
Mechanic (June 2012 –Present)
Volvo Rents (9042 Corporate Drive Selma, TX )
Repair and maintain heavy and light construction equipment
Inventory parts and maintain work orders and parts request.
Assist Shop Forman / Service Manager with delegation of work to ensure accuracy.
Load and unload equipment using proper and safe operation.
Adhere to all OSHA and Company Safety regulations and DOT standard.
 Resume: Rodger James Clark II
Operations Manager (March 2008 –Present)
NovaNilla Entertainment (11431 Perrin Beitel Rd San Antonio, TX )
 Manage day to day functioning of bar, DJ and staff.
 Scheduling, hiring, training and managing all employees.
 On-site maintenance and vendor scheduling .
 Maintain/update server, alarm, video surveillance and wireless network
 Adhere to opening and closing procedures.
 Texas Food Handler and TABC Certified.
Owner / Photographer (February 2011 –Present)
Treasured Life Memories Photography (725 FM 1103 Cibolo, TX )
 On-location family portrait, landscape, nature, event, concert and wedding photography.
 Market business at trade shows and other advertising
 Manage time, budget, purchase materials and marketing items for all related aspects of the
 Webmaster, maintain/update website and social media.
 Meet with clients in person or by phone to discuss needs and book sessions.
Mechanic (August 2012-January 2013)
Schlumberger Oil Field Service (16303 Fischer Road San Antonio, TX )
 Preventive maintenance and repair of Oil field Equipment
 Change oil and filters on Pumps, motors and Tractor Trailers
 Maintain repair logs using computer based work order system
 Reporting
 Diagnose and troubleshoot components
Supply Order Sales Specialist (December 2011-August 2012)
Medtronic Diabetes Inc. (18302 Talavera Ridge, San Antonio, TX )
 Process patient diabetes supply orders for insulin pump therapy
 Direct contact with patients, medical doctors’ offices and insurance to obtain all proper
documentation required to fill the patient request for supplies
 Follow all insurance guidelines for processing prescriptions and supply orders.
 Insure that the claims where processed according to the insurance in order to assure the claim will
be paid by the insurance
 Quality assurance for all orders
 Speak with customers via inbound or outbound calls, as well
 Meet or exceed all quality and daily metrics set forth by the company.
Maintenance Coordinator (March 2011-December 2011)(Temp. Position)
Yantis Construction Company (3611 Paesanos Parkway, San Antonio, TX)
 Input all daily fuel truck logs, verify/correct any discrepancies.
 Dispatch equipment to job sites and add new equipment to inventory.
 Work with various software programs for daily administrative operations.
 Page 2 | 210-787-7904
 Resume: Rodger James Clark II
Call Center Manager (October 2010-March 2011)(Vendor Contract Work)
West Corporation (2103 Universal City Blvd, Universal City, TX)
 Call center Manager for team of 20+ customer service representatives.
 Coach and develop employees based of needs of the company.
 Take escalated calls from customers to resolve issues (One call resolution).
 Take inbound calls to process patient orders and adhere to all Medicare and insurance guidelines as
well as HIPPA and PHI guides.
Technical Service Manager (June 2009-March 2010)
Garia INC (18838 Stone Oak Pkwy, San Antonio, TX)
 Review technical service manuals and make changes as needed.
 Rewrite manuals to meet US standards for service technicians.
 Meet with local / national dealers to promote the new equipment and services.
 Purchase inventory for warehouse with corporate credit card as needed.
 Travel local, national and international for company related business and projects. Submit
correspondence via company provided laptop and cell phone.
Mobility Consultant (March 2008-March 2009)
The Scooter Store (1600 Independence Drive, New Braunfels, TX 78132)
 Deliver Medical Equipment and service equipment at the clients home.
 Conduct high quality customer service interviews to determine qualification for equipment based
on Medicare guidelines.
 Communicate professionally with other departments as well as customers.
 Cross-sell products for cash sales as well as medical covered items.
Mechanic (October 2005-March 2008)
United Rentals Equipment (5302 N IH 35, New Braunfels, TX)
 Perform maintenance and repair of construction rental equipment such as loaders, back hoes and
excavators and perform make ready of equipment.
 Look up parts in parts system and order if needed.
 Assist customers (customer service) and deliver equipment.
Maintenance Operations Supervisor (SSGT E-6) (September1997-December 2008)
United States Army. Active Duty, Reserves/ National Guard
 Level 3 maintenance mechanic, heavy wheel and track. Repair various major components on heavy
wheeled trucks and tracked vehicles, to include ¼ ton trucks to 20 ton truck/trailers, Tanks and
Construction Equipment. Engine diagnostic and repair, brakes, drive train as well as all other
related repairs.
 Parts control and inventory management, parts ordering and assigning parts to units for repair.
 Unit driver’s license instructor and issuer. Train safe driving practices , road test and issue license
according to USA regulations.
 Maintenance administrative tasks to include work order processing and delegation, time and
attendance accounting, payroll admin, unit clerk procedures to include customer (unit) service.
Input equipment tracking into ULLS-G system.
 Dispatching of equipment to unit members and assigning vehicles, key control and travel logs.
 Maintain and supervise shop operations, delegate tasks, order supplies, report down list to unit
commander, ensure shop personnel are gainfully employed with maintenance and repair tasks.
Assist in training on maintenance and repair.
 Page 3 | [email protected]
 Resume: Rodger James Clark II
 Page 4 | 210-787-7904