Down Time Reference
NextGen (NG) Down
SunQuest (SQ)
Down
No account will be created in
STAR and will not display in
SunQuest.
Implications
Office Staff
Star Down
1. Completes manual lab forms or
uses pre-printed requisition.
1. Order in NextGen and give
requisition to phlebotomist.
PowerChart (PC) Down
Orders Interface
Down
ADT Interface Down
Account will have been created in
STAR, however there will be no way
for the phlebotomist to receive the
order, print labels, or create a batch.
1. Follow normal process.
Orders can be placed in NextGen, but
will not come across into PowerChart,
and therefore will not come into
SunQuest.
1. Place order in NextGen and give
requisition to phleb.
Orders queue up in NextGen.
1.Follow normal process
If order cannot match visit, it will go in
as a Future order in Powerchart. Jim
will stop orders interface.
Phleb. will not find an account.
1.Follow normal process
1. Draw the patient, hand-label
specimens, process blood.
1. Phleb. should wait 10 min. and
check to see if PowerChart is up yet.
1. Phleb. manually registers pt. in
STAR as PAB/EMR and enters
order into SunQuest.
1. Phleb. manually registers in STAR
as PAB/EMR and orders in
SunQuest.
2. If SunQuest still not up by time
courier arrives, phleb should send
specimens with the requisition to
Munson Lab.
2. If not, manually register pt. in STAR
as a PAB/EMR, then manually order
labs in SunQuest.
2. If no phlebotomist is in office, the
office staff will draw blood/handlabel it/process it.
Phlebotomist duties in STAR and
SunQuest will be transferred to
MMC Lab CSR staff.
Phlebotomist
1. Manually registers patient in
STAR as PAB/EMR.
2. Manually orders labs in
SunQuest.
1. Wait until STAR is back up. In
meantime, draw patient’s labs,
hand-label specimens, process
blood.
3. Process & batch.
2. Process and batch.
2. Process and batch.
3. Process and batch.
MMC Lab
No process change.
1. CSR’s will have to hold on to
specimens until SunQuest comes back
on line.
No process change.
No process change.
No process change.
No process change.
1. PC is back up, PC might send
through the NextGen orders and create
duplicates to those that were placed
manually.
1. Interface is back up it will send
orders to PowerChart and
requisition prints for phleb.
1. Interface is back up, Future order
created in Powerchart can be
captured with a custom Cerner lab
report so that it can be canceled as
a duplicate.
2. They will receive order, label
specimens, take them to analyzers.
When system is
back up
1. If lab is a Future order, go into
NextGen, click SUBMIT to send
orders to PowerChart.
2. If lab is a Today order, do not
put order back in.
1. STAR is back up, the account
is created and the orders will
display in SunQuest. Receive in
SunQuest, label specimens and
batch as normal.
3. Only use down labels for Stats or if
SQ is down for 24 hrs.
1. SunQuest is back up, phleb or CSR
(depending upon who has samples)
will receive order, label specimens,
batch as normal.
2. Med Tech’s should notice the
duplicates on their pending logs.
3. Duplicate orders should be canceled
in SunQuest, and the duplicate
account they are on should be NSR’ed.
Notify the Help Desk 56053 for any application downtime.
2. When notification of orders is
back up, phleb. will call PDSS
and ask to NSR account, will
cancel order in SunQuest as a
duplicate.