The Inn at
Animal Hospital
of Old Saybrook
21 Spencer Plain Rd.
Old Saybrook, CT 06475
P: (860) 399-6249
F: (860) 399-4688
Boarding Rules and Service Agreement
Paperwork Requirements
The following paperwork must be completed and submitted before a boarding reservation will
be confirmed.
A valid credit card on file (Final payment may be credit card (visa/mastercard)check, or cash.
Proof of your pet’s current vaccination status from your veterinarian, including a negative
fecal test from an outside laboratory (Idexx or Antech).
Client Information, Emergency Information, Dog Profile, and signed copies of the Boarding
Rules and Service Agreement.
Vaccination Requirements
The following vaccinations are required before admittance into the Inn at Animal Hospital of Old
Saybrook:
Canine
Rabies Vaccine
DHPP Vaccine
Bordetella Vaccine (every 6 months)
Influenza Vaccine
6 months negative fecal
Feline
Rabies Vaccine
FVRCP Vaccine
**Negative FELV/FIV Test**
6 months negative fecal
A pet may not be admitted within 24 hours of the first administration of a vaccine or if the previous
one had expired. Please plan accordingly.
Enrollment Screening
Every guest admitted to the Inn at Animal Hospital of Old Saybrook, must first undergo an
enrollment screening to evaluate his/her social skills for the safety of all guests and staff. If a guest
is found not to be an ideal candidate for socialization, suggestions will be made from the staff on
how to proceed. The staff will continue to evaluate each guest to observe any behavior changes
over time. Should a guest become aggressive towards other guests or staff, they will be removed
from social situations and further training may be suggested.
Medical Conditions:
Pets with chronic and stable illness are welcome as guests. You must inform us of your pet's
condition and we may require medical records from your veterinarian. Pets with an unstable
disease can only be considered after a physical exam by one of our doctors and will incur
additional charges for hospitalization/observation if there is a need for an increased level of care.
Internal/External Parasites
Please remember that parasites are a health hazard to your pet as well as to humans. We will alert
you to the presence of fleas and ticks on your pet, as they can quickly invade your home, making
eradication difficult. If necessary, guests will be treated with Comfortis, an oral flea preventative for
a fee. Additionally we will apply a topical flea and tick treatment called Vectra 3D to dogs and
Revolution for cats. These products are available for purchase from our hospital. Accepted over the
counter products include Advantix (dogs)
Age and Sex
All guests may be admitted after they are 4 months old. We recommend that all guests over 6
months of age be spayed or neutered. Guests that are intact (and over 6 months old) will be
able to enjoy our Day Stay accommodations, but will not be entering our play groups. When
admitted for the day, these guests may stay in a private room. One-on-one unleashed playtime
with a staff member is included in our Day Stay rates. We do not board pets unless they
are 4 months old. All pets must have completed their vaccine series and be in
compliance with AAHA vaccination protocols.
Personal Belongings
The Inn provides bedding, bowls, and toys for our overnight guests. If you wish to bring some of
your pet’s belongings, please understand that Animal Hospital of Old Saybrook Inn will not be
responsible for any lost or damaged items. For the safety of your pet, all outside toys will be
subject to approval.
Food and Medication
As many dogs are sensitive to dietary changes, we encourage owners to bring their pet’s own
food. We ask that you bring enough food for your pet’s entire stay. If you choose not to bring
your pet’s food or if you forget, we will provide Royal Canin Gastrointestinal Low Fat food as it is
a diet that is well tolerated by most dogs. All prescription medications must be presented in their
original bottles. We cannot accept loose pills or pills put in food bags. Medications will be given for
an additional charge.
Complimentary Bath
A complimentary cleansing bath, pedicure, and ear cleaning will be performed on pets staying 5
or more days. This is a basic bath, does not include grooming services. Grooming services may be
added on for an additional fee. Please advise the staff of this request.
Holiday Reservations
We encourage guests to make holiday reservations early as demand is high. We ask for 7 days
prior notice for cancellations of these holiday reservations so we can accommodate other
guests. Cancellations made within 72 hours of holiday rate days will result in a charge equal to
half of the full reservation fee.
Hours
Guest check-ins and check-outs are available during our normal business hours as listed below.
Monday-Friday: 8am-4:30pm
Saturday: 8am-4pm
NO SUNDAY PICK UPS OR DROP
Late Pick-Up Charges
Late pick-up fees for overnight guests: For overnight guests that check-out after 12:00pm
(excluding Sundays), a half-day charge per guest will be assessed. For overnight guests that are
not picked up before closing time on their scheduled departure day, an additional overnight stay
charge will be assessed.
Late pick-up fees for daycare guests: Any daycare guests that are not picked up before closing
time (see times above) will be admitted for an overnight stay for which the client will be
charged.
An animal left more than five days past the agreed pickup date will be considered abandoned. In
accordance with the Connecticut statutes regarding abandoned animals a letter will be sent to
the last known address of the owner. Ten days after receipt of the letter the animal will be
turned over to an animal rescue. The owner will be responsible for all charges incurred including
any attorney, court, and processing fees.
Sec. 20-205a. Disposition of abandoned animals. Any veterinarian may dispose of any animal
abandoned in his establishment, provided he shall give notice of his intention to do so to the
owner at his last-known address by registered or certified mail, return receipt requested, and
shall allow a period of fifteen days to elapse after the receipt is returned before disposing of
such animal; but, if the owner cannot be located at such address, the veterinarian shall give such
notice by publication in a newspaper having a circulation in the town in which such owner was
last known to reside, and shall allow a period of fifteen days to elapse after such publication
before disposing of such animal.
Cancellations
Reservations lasting longer than 7 days or holiday stays require a 50% deposit at the time of
scheduling.
-We ask for 24 hours’ notice when cancelling a reservation during non-holiday rate days.
- For extended stay reservations for 7 days or more, please contact us at least 72 hours in
advance if you wish to cancel.
-As stated above, for holidays, we request a 7 days’ notice so that we may accommodate other
guests if possible.
-Cancellations made within 72 hours of holiday rate days or extended stays (7 or more days) will
result in a charge equal to half of the full reservation fee.
Media Usage
The Inn and Spa at Animal Hospital of Old Saybrook will, at times, take photographs and/or
videos of our guests to share. The owner consents to the use of all photographs and videos of
their pet taken while at the Inn and Spa in any of our promotional materials and compensation is
not provided. These may include, but are not limited to, publications, advertisements, Facebook,
and Animal Hospital of Old Saybrook website.
Agreement
By signing this document, I agree that I have read, understand, and agree to abide by the
unleashed rules.
______________________________________
_____________
Owner’s Signature
Date
_________________________________________
Printed Name