INSTITUTE OF BANKERS IN MALAWI
CERTIFICATE IN BANKING EXAMINATION
SUBJECT: MANAGEMENT (IOBM – C107)
Date: Friday, 9th November 2012
Time Allocated: 3 hours ( 13:30 – 16:30 pm)
INSTRUCTIONS TO CANDIDATES
1
This paper consists of TWO Sections, A and B.
2
Section A consists of multiple choice questions and each question carries 2
marks. Answer ALL questions.
3
Section B consists of 4 questions, each question carries 20 marks. Answer ANY
TWO questions.
4
You will be allowed 10 minutes to go through the paper before the start of the
examination, you may write on this paper but not in the answer book.
5
Begin each answer on a new page.
6
Please write your examination number on each answer book used. Answer
sheets without examination numbers will not be marked.
7
DO NOT open this question paper until instructed to do so.
A qualification examined by the Institute of Bankers in Malawi
Page 1
SECTION A
(60 MARKS)
Answer ALL Questions from section A
QUESTION 1
One of the four statements below is not correct. Tick the incorrect statement.
a)
b)
c)
d)
Management is the use of people and other resources to accomplish objectives.
Management is to plan, to organize, to command, to coordinate and to control.
Management is the process of setting objectives and defining courses of action.
Management is the process of coordinating work activities so that they are
completed efficiently and effectively with and through other people.
QUESTION 2
One of the following statements is correct. Tick the correct statement.
The four primary management functions; planning, organizing, leading and controlling
were identified by:
a)
b)
c)
d)
Max Weber
Henry Fayol
Fredrick W. Taylor
Henry Gantt
QUESTION 3
One of the following statements is false. Tick the false statement.
a)
Fredrick Taylor was the founder of the Scientific Management School
b)
Fredrick Taylor developed the principles of Scientific Management
c)
Time Study is one of the mechanisms of Scientific Management.
d)
Fredrick Taylor is also known as the founder of Motion Study which was an
important element of Scientific Management.
A qualification examined by the Institute of Bankers in Malawi
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QUESTION 4
Tick the correct statement.
A business organization that is capable of owning property, employing people, making
contracts, suing and being sued, and has continuity of succession is called:
a)
b)
c)
d)
A partnership
A cooperative
A sole trade
A limited company
QUESTION 5
Tick the correct statement
In a typical hierarchical organization
a)
b)
c)
d)
First-line managers supervise middle managers
Middle managers supervise middle managers
Top managers supervise the board of directors
Operating employees are supervised by first-line managers.
QUESTION 6
Tick the false statement
a)
b)
c)
d)
Management roles were first identified by Henry Mintzberg.
There are three main roles: interpersonal, informational and decisional.
Informal role includes three sub roles namely: leader, figurehead and liaison.
Decisional role includes four sub roles namely entrepreneur, disturbance handler,
resource allocator and negotiator.
A qualification examined by the Institute of Bankers in Malawi
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QUESTION 7
Tick the correct statement
Max Weber is known for:
a)
b)
c)
d)
Developing the general principles of management
Developing the concept of bureaucracy
Identifying four types of authority
Discovering the existence of informal authority in an organization for the first
time.
QUESTION 8
Tick the false statement
a)
b)
c)
d)
The first step in the decision making process is “Define the problem”.
The first Step in the decision making process is “Gather data”.
The last step in the decision making process is “Verify if the problem has been
resolved or not”.
The last step is connected to the first step when the problem has not been
resolved.
QUESTION 9
Tick the false statement
a)
b)
c)
d)
Differentiation and integration are keys to organizing.
Differentiation can be caused by four dimensions – structure, interpersonal
orientation, time orientation and goal orientation.
Where production department prefers large unit production while sales
department favours small unit production is an example of differences in
interpersonal orientation.
The extent to which a department has wide or narrow spans of control, rules and
regulations and other formalized procedures indicates differences in structure.
A qualification examined by the Institute of Bankers in Malawi
Page 4
QUESTION 10
Tick the most correct statement
a)
b)
c)
d)
According to Abraham Maslow there are five needs in motivation i.e.
Physiological, security, social, status and self-actualization.
According to Fredrick Herzberg, there are two needs in motivation i.e motivators
and hygiene factors.
According to Clayton Alderfer there are three needs in motivation i.e existence,
relatedness and growth.
All the above three statements – a, b+c - are correct.
QUESTION 11
Tick the correct statement
A manager who uses punishment as a method to influence the behaviour of his
subordinates is using
a)
b)
c)
d)
Reward power
Coercive power
Referrent power
Expert power
QUESTION 12
Tick the false statement
a)
b)
c)
d)
In the LPC theory, developed by Fred Fiedler as the first situational theory of
leadership, one variable was leadership style.
To measure leadership style – whether task – oriented or relationship – oriented
a least preferred coworker(LPC) questionnaire was used.
A high score on the LPC questionnaire meant one was task oriented.
A low score on the LPC questionnaire meant one was task oriented.
A qualification examined by the Institute of Bankers in Malawi
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QUESTION 13
Tick the false statement
a)
b)
c)
d)
Substitutes for leadership is one of the new approaches to leadership.
It is not a leadership style or behaviour.
The concepts identify situations in which leadership behaviours are substituted
by characteristics of subordinates, the task or the organization.
This kind of leadership only occurs when there is an emergency.
QUESTION 14
Tick the correct statement
In a Bank, a bank supervisor who was responsible for opening savings accounts found
that in December 2011, he had opened 800 new accounts against the monthly target of
1000 accounts. In terms of the control process was this part of:
a)
b)
c)
d)
Establish standards step
Measure performance step
Compare performance against standards step
Consider corrective action step
QUESTION 15
Tick the false statement
a)
b)
c)
d)
Control can be categorized in terms of operations control or organizational
controls.
Post-action control is an example of operations control.
Financial control is an example of organizational control.
Clan control is a form of operations control.
QUESTION 16
Tick the false statement
a)
b)
c)
d)
Information is not useful when it is delayed.
Information is not useful when it is inaccurate.
Information is not useful when it is irrelevant
Information is not useful when it is not measurable
A qualification examined by the Institute of Bankers in Malawi
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QUESTION 17
Tick the correct statement
Of the four information systems, the one that provides comprehensive information to
enable functional managers do their work is:
a)
b)
c)
d)
Transaction-Processing systems
Basic Management Information Systems
Decision support systems.
Executive Information Systems
QUESTION 18
Tick the correct statement.
When people work from home and use a computer to connect them to their work place,
they feel isolated because they do not interact physically with other employees at the
workplace. Such isolation is an example of:
a)
b)
c)
d)
Performance effects
Organisational effects
Behavioural effects
All the three (a, b and c) effects.
QUESTION 19
Tick the statement that is different from the rest.
Diversity can be managed using organizational strategies. These include the following:
a)
b)
c)
d)
Organizational policies that directly or indirectly affect how people are treated.
Organizational practices and procedures that help manage diversity.
Diversity training as an effective means of managing diversity
Empathy i.e when people understand diversity they should be able to put
themselves in the shoes of others which is an important step in managing
diversity.
A qualification examined by the Institute of Bankers in Malawi
Page 7
QUESTION 20
Tick the false statement
a)
b)
c)
d)
The Excellent Theory is one of the modern theories of management thinking
The Excellent Theory was developed by Tom Peters and Robert Waterman.
The Excellent Theory focused on 7 characteristics of business organizations
developed by Mc Kinsey and Co.
The Excellence Theory identified 7 attributes of excellence
QUESTION 21
Tick the false statement
a)
b)
c)
d)
A team structure is an example of a contemporary organizational design.
A simple structure is an example of a traditional structure.
A boundaryless structure is another example of a traditional structure.
A functional structure is also another example of a traditional structure.
QUESTION 22
Tick the correct statement
The advantages of a group decision making include:
a)
b)
c)
d)
It is quick because more alternatives are generated by different members.
There is democracy in decision making as members participate equally
No-one is responsible for the decision as group members share responsibility
Increased legitimacy i.e. decisions made by groups are perceived as being more
legitimate than decisions made by one person.
QUESTION 23
Tick the false statement
Some of the ways of dealing with conflict include:
a)
b)
c)
Accommodation which means focusing on working together
Compromising which means giving in to others
Collaborating which means mutual give and take
A qualification examined by the Institute of Bankers in Malawi
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d)
Competing which means work to get your way
QUESTION 24
Tick the false statement
a)
b)
c)
d)
Stress management means reduction or prevention of stress.
Stress management cannot result in the total elimination of stress.
Stress management strategies are needed after the exhaustion stage.
Stress management strategies are needed before exhaustion stage.
QUESTION 25
Tick the false statement
Four skills are required for effective management i.e.
a)
b)
c)
d)
Technical Skills i.e. skills necessary to accomplish or understand the kind of work
done in an organization.
Interpersonal Skills i.e. the ability to communicate with, understand and motivate
individuals and groups.
Problem solving Skills i.e. ability to develop creative solutions to problems in the
organization.
Diagnosis Skills i.e. skills that enable a manager to visualize the most
appropriate response to a situation.
QUESTION 26
Tick the false statement
Ouich’s Theory Z has five principles including the following:
a)
Job security i.e. providing life long employment to core workers.
b)
Trust i.e. in return for employees’ loyalty, management never giving a reason to
be distributed by the employees.
c)
Decision taking i.e. ensuring everyone gets involved in the decision taking
process.
d)
Appropriate leadership i.e. ensuring the right managers who are capable of
inspiring employees are in place.
A qualification examined by the Institute of Bankers in Malawi
Page 9
QUESTION 27
Tick the false statement
a)
b)
c)
d)
Centralization and decentralization are concerned with the distribution of
authority.
Centralization means more authority is given to lower levels of management.
Centralization means decision making is confined to a few at the top level.
Decentralization distributes authority to more people in the organization.
QUESTION 28
Tick the correct statement
The theory of motivation which focuses on fairness is:
a)
b)
c)
d)
Expectancy theory
The Two-factor theory
Equity theory
Goal setting theory
QUESTION 29
Tick the correct statement
a)
b)
c)
d)
Bureaucratic leadership is a form of autocratic leadership
Charismatic leadership is a form of laissez-faire leadership
Servant leadership is a form of democratic leadership.
Transactional leadership is a form of transformational leadership
QUESTION 30
Tick the correct statement
Some of the individualistic roles played by members of a group include:
a)
b)
c)
d)
Encourager
Compromiser
Aggressor
Harmonizer
A qualification examined by the Institute of Bankers in Malawi
Page 10
SECTION B
(40 MARKS)
Answer ANY TWO questions from this section.
QUESTION 31
a)
b)
c)
d)
What is meant by the term sole trader.
(2 marks)
Give five reasons why someone would prefer to operate as a sole trader.
(10 marks)
State one advantage and one disadvantage a sole trader and partnership have in
common.
(4 marks)
Explain what in your view is the main disadvantage of operating as a partnership.
(4 marks)
(Total 20 marks)
QUESTION 2
a)
b)
c)
Identify the main components of a computer-based information system.
(10 marks)
State two major limitations of information systems.
(4 marks)
Explain three dimensions of diversity.
(6 marks)
(Total 20 marks)
QUESTION 3
a)
b)
Explain Expectancy Theory.
(10 marks)
Summarize five key points that should be borne in mind for rewards to motivate
according to expectancy theory.
(10 marks)
(Total 20 marks)
QUESTION 4
a)
b)
c)
Define a group
(2 marks)
Explain five social roles group members play which contribute to the success of
a group.
(10 marks)
Explain four individualistic roles played by group members that may hinder the
success of a group.
(8 marks)
(Total 20 marks)
END OF EXAMINATION PAPER
A qualification examined by the Institute of Bankers in Malawi
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A qualification examined by the Institute of Bankers in Malawi
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