Position Description
Employment Consultant
Position Objective:
Position Specifics
Statements included in this description are intended to reflect the general duties
and responsibilities of this classification and are not to be interpreted as all
inclusive.
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Employment Status/Hours:
Probation:
Classification & Conditions:
Remuneration:
To assist people with a disability to secure employment of their choice or
interest.
To provide on-site one to one training and in-servicing of the consumers
to the Employer and Managers Standards.
To provide complaint/satisfaction data to the Manager to maintain service
quality.
Full-time
3 or 6 month probation
Labour Market Assistance Industry Award 2010
Wages are negotiated and commensurate with experience and qualifications.
Packages include access to salary sacrifice.
Superannuation is paid at 9%.
Location:
Logan ESA
Organisational Relationships
Reports to:
Manager
Supervises:
N/A
Internal Liaisons:
Employment Consultants
Management
External Liaisons:
Job Seekers
Employers
Centrelink
DEEWR
Other agencies including Registered Training Organisations, Allied Health
Professionals and Social Service Providers.
Position Responsibilities & Duties
Measurable Outcomes
Contributes
to the
Job Seeker Services
achievement of
 Establish a rapport with job seekers in order to identify vocational and preprogram KPI’s, star
vocational needs
ratings and individual
 Assessment of job seeker skills, abilities, identification of barriers and
role objectives
intervention strategies.
 Develop and maintain tailored Employment Pathway Plans in conjunction with
Achieves job seeker
job seekers which identifies specific employment outcomes, work preparation
strategies, job seeking strategies, tailored interventions (including other service employment retention
rates for 13 & 26 week
providers) and employment support activities.
outcomes as prescribed
 Provide pre-employment assistance through vocational counselling, training,
by manager.
job search skills, and work trials/work experience to increase capacity for
employment.
 Locate full and/or part-time placements with award wages, conditions and
covered by Work Cover. Accompany job seekers to job interviews and act as
their advocate where necessary.
 Achieve job placements and sustainable employment outcomes.
 Continually survey the local job market in order to locate suitable employment
opportunities.
 Support clients in the workplace to maintain ongoing employment through
effective Post Placement Support.
 Maintain regular face to face contact with clients in line with individual
objectives.
 Development of effective relationships with job seekers with disability, injury
or health conditions and with key stakeholders.
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Work the same hours of work as the job seeker receiving support and training
until competent in their job and are integrated into the workforce.
Adhere to the Employer dress standards, Occupational Health and Safety
procedures when supporting a job seeker. Act in a professional manner when
liaising with Employers and Job Seekers.
Discuss with Manager any job seekers the Consultant feels are not ‘work
ready’, requiring instead pre-employment training. If confirmed, refer
consumer to an appropriate service.
Notify job seeker of, and ensure they understand the organisation policies and
procedures, particularly confidentiality, and inclusion of advocate/s and
grievance procedures.
Communication
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High level of verbal, written and listening communication skills are required
including interviewing, assessment and planning skills.
Conduct all job seeker, employer and network interactions with high level of
customer service.
Liaise with other operational staff and local employers to monitor job seeker
activities and opportunities.
Liaise closely with other service providers including Training Institutions in
order to maintain knowledge of and influence activities available to job
seekers.
Participate in relevant industry conferences and training.
Documentation & Compliance
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Completion of documentation is required as per DEEWR contracts and/or Job
Placement Ltd work procedures and quality and compliance standards.
Record and maintain detailed file notes and progress reporting in accordance
with DEEWR guidelines and Job Placement Ltd policies and procedures.
Documentation must be accurate, up t-to-date and submitted in a timely
manner.
Provide a service which meets the Disability Service Standards and other
associated Quality Systems and compliance requirements (including Job
Placement Ltd Quality systems, DEEWR Code of Conduct and Service
Guarantee).
Record and provide to employers only information relevant to the job seekers
employment prospects.
Update job seeker file of any medication or major life changes and completed
training courses.
Participate in an annual performance appraisal and review of position
description.
Conform to standard office hours (8.30am-5.00pm) to a minimum of 160 hours
worked per 4 week cycle when not involved in job seeker training.
Confirm with Manager the taking of accrued rostered days off.
Ensures effective
communication with
job seekers, employers,
colleagues and other
industry stakeholders at
all times.
Complies with internal
and external contracts,
guidelines and other
requirements –
including Job
Placement internal
Policies, Procedures
and Work Instructions
and DEEWR contract
provisions.
Contribution to team and continuous improvement
 Willingness to undertake further training for self-development.
 Display professionalism in all internal and external communications and
transactions.
 Attend regular Staff Meetings
 Develop, engage and/or maintain links with associated and relevant support
agencies, mental health providers and other stakeholders involved parties
(such as family members, educators, and social workers etc) to ensure
continuity of care for the job seeker.
Actively participates in
meetings and training,
and contributes toward
team targets and goals.
General
Adheres to Job
Placement staff code
and conduct at all
times.
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Educate employers, co-workers and local business community of people with
disability, injury, medical condition to break down employment barriers and
community stigmas.
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Supportive, flexible and willing to meet and adjust to management and
changing business needs.
 The ability to work in a flexible manner in order to meet changing business and
operational needs.
 The ability to manage a challenging workload through prioritisation and
effective time management.
 Display a high level of personal integrity and professionalism when
representing Job Placement Ltd.
 Other Duties as directed by Manager.
Inherent Requirements of Position
Physical Requirements:
Sitting- Regular
Standing-Regular
Computer Based Tasks-Constant and Regular
Driving-Regular
Role Challenges and
Essential Requirements:
Essential:
Desirable:
Physical Characteristics:
Upholds Job
Placements values at all
times.
Ability to work unsupervised in challenging environments.
High outcome focused organisation
Ability to build positive working relationships with key stakeholders.
Successful completion of a Police Check
Compliance with OHS regulations, legislation and Policies and Procedures.
Fulfils inherent requirements of position as described above, including: physical
requirements, role challenges and essential requirements.
Key Selection Criteria & Skills/Attributes
 Proven ability to build rapport and maintain effective relationships with
clients, peers and relevant agencies/key stakeholders towards gaining and
maintaining sustainable employment opportunities.
 Highly developed interpersonal skills.
 Demonstrated high level of professionalism, compliance and attention to
detail.
 High level of oral and written communication skills including listening and
questioning.
 Selling and Marketing skills.
 Ability to present new ideas to groups to and including senior
management of potential and existing customers.
 Researching and Reading Skills to understand job seeker information,
research documentation and government legislation relative to people
with disabilities and Industrial Relations legislation.
 Organisation/Analytical skills with high levels of accountability.
 Social Skills to present and strengthen Job Placement’s professional image.
 Independent work skills
 Work efficiently under pressure.
 An ability to implement and accept change when/where needed.
 A current Open Drivers Licence.
 An understanding and appreciation of the Principles and Objectives of the
Disability Services Act (1986).
 Post Secondary Qualifications.
 A wide range of practical employment experience.
 A knowledge of industrial techniques and of the rights and needs of
people with disabilities.
 Mobility to tour employer facilities (which may include climbing stairs).
 Able to assist people with disability by demonstrating tasks, which may
include lifting.
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Outcome Indicators:
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Process Indicators:
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Staff Key Performance Indicators
The proportion of job seekers in the Employment Assistance phase# that
are placed in employment. 65%
The proportion of job seekers in the Employment Assistance phase#
referred to the Job Search Workshop. 65%.
The proportion of job seekers in the Employment Assistance phase# that
achieve the 13 week employment milestone. 50%
The proportion of job seekers in the Employment Assistance phase# that
achieve the 26 week employment milestone. 40%
Activity Sheets to be handed to Administration by Monday 5pm. 100%
All job seekers to be contacted face to face weekly, once or twice per
month as directed by the DEEWR system. 100%
All paperwork (including but not limited to EPP’s) to be completed within
organisational timelines.
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Critical Success Factors:
The Employment Assistant Phase is the period following the completion of
the Initial Interview and Registration up until a job is secured.
Staff will be appraised by taking the following factors into consideration:
 A minimum of 1560 billable hours per year.
 The number of job seekers successfully placed for a 10 consecutive day
period. (12)
 The number of job seekers successfully placed for a 13 week period (12).
 The number of job seekers successfully placed for a 26 week period (8-12).
 Ability to keep Management Information Systems current (File Notes:
previous week’s time in by Monday 5pm).
 EPP’s complete and up to date.
 Knowledge of JPL’s Policies and Procedures.
 Ability to address the Disability Service Standards.
Signatures
Incumbent
Name
Signature
Date
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Manager
Name
Signature
Date