Student Exit Survey Questionnaire
March – June 2014 Total surveys: 38
1. Where did you learn about New America College (NAC)?
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My uncle
CPLAN
From my friend
Friend
Friend
Friend
Friend
Friend
Friend
Friend
Friend
Online
Friend
Friend
Walid Benghazi
Friend
Friend
Online
Friend
Friend
Korean newspaper
Friend
Friend
Friend
Online
Friend
CCD
Friend
Friend
Friend
Friend (Desiree)
Friend
Friend
Friend
Friend
2.
What was your primary/main reason for coming to NAC?
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3.
Study English
I learn speak English
Affordable and great teachers
To learn English
To learn English language
To learn English
To improve my English skills
Learn English
To maintain student status
I-20
To learn English
To continue studying since I am F1 student
To study English language and experience life of an international student
Learn English
Improve myself and study English
To learn English
I was coming to NAC to improve the English language
To improve my English and to get accepted to the university
Studying, improving English
The level is not long and good time.
For visa
Studying English
My main reason was improving my English
To learn English language because NAC teaches intensive courses.
I was in other school and I want to try a new one.
Studying TOEFL and improving English skill
My primary was very important learn English.
To learn more EN and spend a good time with best teacher every
To improve my English
To learn more English
Learning English – improving
The duration of each semester
Learn more of the technical aspects of the English language
My children and I study English
Improve my English language in easy, funny way without the student get bored.
To be student
To improve my English so I can be accepted to a university in the US.
Please describe NAC’s ESL program. (You can check more than one answer.)
☐Fun 26
☐Friendly 33
☐Challenging 18
☐Enriching 8
☐Thought-provoking 6
☐Hard 5
☐Practical 14
☐Innovative 8
☐Typical 2
☐As advertised 2
☐Appropriate for me 7
☐Boring 0
☐Easy 10
☐Intimidating 1
☐Overwhelming 0
4.
Did you improve your English language skills while you were here?
☐Yes, a lot.
☐Yes, a little bit.
☐Not really.
☐Not at all.
5.
Would you recommend the ESL Program to your friends?
☐Yes 37
☐No 1
Please explain why or why not?
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Because it’s good school, very helpful teachers and fun ESL program.
Because the program is best for learn speak English intensive and have good hour the class.
NAC is very good school for everyone who wish learn English. Teachers and administration is very helpful
and friendly.
I always recommend ESL program at NAC to my friends because I had good experience here with flexible
schedule and I’ve learn a lot and my English has improved a lot.
I find the New America College very helpful with affordable tuition.
NAC it’s a good place to learn English, to communication with a lot of different people and have a lot of
fun and good memories.
Because they know how to teach the students in a way that he will enjoy it.
My experience here was the best one I could ever had. Staff is really friendly and through all these years I
was here, they help me even like a family, so I just want to thank them for everything because when I get
here I wasn’t even able to speak and find me right now in a level that I can communicate with people
outside is the best feeling. NAC was my family here more than school, they gave me a lot of opportunities.
Thank you so much for everything, I was really blessed to find all of you.
To get started learning English
Yes I tell to my friend about the school and there is amazing teachers and friend.
It is a friendly environment and they respect students much more than other schools.
I really enjoyed being in some classes, such as Jamie Suss’s, it was great experience that taught me not
only language but helped to navigate in American society easier.
Because everyone is friendly here.
In NAC, you can learn a lot of things not only English. Really fund and good teachers and friendly.
Because they follow innovative methods in education and there is a lot of fun and you feel everyone in
NAC is your friend.
I will recommend it to my friends because it is fun, friendly, and with suitable price.
Yes, I would recommend school and program. I always learn something ESL classes, but this time wasn’t
what I expected. I came here for a person not for fun. As I think it’s always depend on teacher experience
and how much he/she is passion about the work.
Because it’s not expensive and doesn’t have a lot time for example, my class start 8:30 to 12:00 or 1:00 in
the afternoon.
NO: Because you use one teacher to teach the student.
Because they have various program for each level.
I will recommend the ESL program to my friend, because they can improve their English, they can have a
great experience in this school.
In fact, I have recommended my friends who want to learn English to attend NAC because it provides very
intensive courses and has friendly atmosphere of learning.
Because is a good school.
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6.
I have many friends who want to improve their English. This school is the best ESL I have experienced in
the US. I love this school a lot.
Because this school’s teachers are very kindness, and in the school’s people are good. I like this school and
teachers. I love to school’s program.
Because good to learn English with a lot funny and friendly teacher and student and the staff is very good
to help any student.
It good place to be in, and it’s cheap for people who doesn’t have scholarship.
Because I love it. It’s already my family.  And it’s fun.
Because it has many things good.
Because I learned a lot, made lots of friends and loved my teachers.
I think the NAC helps the new student to improve their speaking quickly.
Because is fun and they teach you a lot.
Because America College gave challenge to me. Thank you.
The ESL in NAC is different than other school with the style and the way to teach English different time to
attend your class and that is your choice.
Short terms with much improvement, flexibility on class times, learning skills while learning language.
Overall, how satisfied were you with the ESL classes?
☐Very satisfied 20
☐Satisfied 11
☐Somewhat Satisfied 3
☐Neutral 3
7.
Overall, how satisfied were you with the ESL instructors?
☐Very satisfied 23
☐Satisfied 7
☐Somewhat Satisfied 2
☐Neutral 3
8.
☐Somewhat Dissatisfied
☐Dissatisfied
☐Very Dissatisfied
☐Somewhat Dissatisfied 1
☐Dissatisfied
☐Very Dissatisfied
In which areas did you most improve? (You may check more than one answer.)
☐Listening 16
☐Speaking 25
☐Reading 17
☐Writing 16
☐Vocabulary 18
☐Pronunciation 11
☐Grammar 16
☐Understanding of Cultures 10
☐Use of Technology 5
☐Strategies 4
☐Test-taking Skills 9
9.
What are your plans now that you are leaving NAC?
☐Returning to my home country 9
☐Transferring to a different ESL Program 9 If yes, where?
 Wright State University
 CU ESL
 IEC
 Maryland
 California
 Out of state
☐Going to college 7
If yes, where?
 CA Grossmont College
 CCD x3
 Oakland Community College
☐Going to university
5
If yes, where?
 University of Milwaukee
 UCD
 Catholic University of America
 Colorado State University
 CTU
☐Changing my visa status 4
10.
What would you tell other international students interested in coming to NAC?
 Come! Is good vibe, great teachers.
 I recommend New America College for those who are need improvement for their speaking and listening.
 Come to NAC, you will have a great experience!!
 They should come to NAC
 Sam is really nice person. I like her. And all instructors is really good.
 Every department in this ESL is very friendly and they love international student very much.
 The NAC is very great school and many teachers are hard (eager) teaching. Many differents have programs. If will
you in coming to NAC your good choice.
 I recommend this school to everyone because you will learn a lot in a good and friendly environment.
 That is an interesting school, has a good teachers.
 I advise every student who wants to learn English in friendly atmosphere and to take intensive courses to attend
NAC without any hesitation.
 In this school, education is very good and fun. They can have fun and improve English.
 There are many interesting and useful things in NAC.
 You have to choose any time to study.
 I just want to say that’s an amazing school. Also, it’s going to help you to improve your language. In addition, I like
the reading program, it’s so fun.
 Yes, I would recommend this school. People are very friendly. And Regina was very understanding and helped a lot
with a process of changing status.
 Good price and friendly staff.
 I love here. It was my best school time ever.
 NAC has good study environment, friendly teacher and kindly classmates.
 Don’t be easy on yourselves, work hard and be diligent, make friends and enjoy your time in NAC.
 It is a good place to improve your language especially if you have the basics.
 It’s a beautiful school and amazing teachers and lovely friends.
 Have fun and learn.
 Come to New America College, you all will enjoy your time here learning and having a family.
 That it’s really helpful and great place to learn.
 This is the best place to learn English and have a really professional instructor.
 I would tell them that the NAC is friendly, located in safe area.
 I’ll recommend NAC for them since NAS has friendly staff and very good program to learn English and NAC helped
me to be accepted at CTU to get my degree.
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Welcome to NAC. NAC is not just language school is a friendly family hose where everyone happy to have you. 
The NAC is college appropriate for learn English in the best teacher. They learn in speak, listening, reading English.
I will tell that NAC is not just a school. NAC is home where everyone respects you and help you to achieve your
goals.
If you got an opportunity to study in NAC, do not miss it.
Analysis and Areas to Improve:
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89% of respondents learned about NAC through word of mouth. This confirms data we have collected from other
surveys.
The four most-used words to describe NAC programs were: Fun, friendly, challenging, and practical. This affirms
our mission and indicates we are providing a welcoming atmosphere for students.
97% (37 out of 38) of students would recommend our program to friends. Most of our business is from word of
mouth, so this is consistent with our main source of business.
Most students indicated they were very satisfied, satisfied, or somewhat satisfied with NAC classes (with the
vast majority indicating very satisfied or satisfied). Only 3 were neutral, and no students indicated they were
dissatisfied. Again, this indicates we have a quality program.
Most students indicated they were very satisfied, satisfied, or somewhat satisfied with NAC instructors (with the
vast majority indicating very satisfied or satisfied). Only 3 were neutral, and only 1 somewhat dissatisfied. The
student was dissatisfied by a teacher who was being coached by administration; the teacher left voluntarily after
2 months at NAC. Overall, this data point shows that our teaching staff is strong, capable, and knowledgeable.
By far, students indicated they had improved most in speaking while at NAC, followed by grammar, reading,
writing (all 3 tied), and listening. The lowest responses were for pronunciation, understanding of cultures, use of
technology, strategies, and test-taking skills. We work hard to encourage speaking as much as possible in classes,
and we follow the communicative approach to ensure this happens. These results show that our methods are
working. We may need to make more of a push for our lower-scoring areas. Our themes for the 2014-2015 year
include World Cultures, and many other opportunities for understanding of culture. Perhaps Susie Lenny can also
visit classes to provide pronunciation instruction again. With the introduction of projectors in all classrooms,
teachers will also be encouraged to use technology with students more often.
Only 1 student was transferring to another ESL program in the area, and that was at CU, where she would be
moved into university classes. These results show that we are not losing students to other ESL programs in the
Denver area. Students are sometimes moving to ESL programs in other states; if they stay in the area, it is to
attend college or university or to change their visa. This is very positive news for our business and program.