Job Description Job Title: Reporting to: Digital Delivery Manager - DevOps Dwayne Pascal Details Job Purpose You will run a team of DevOps Developers, focused on maximising the workflow of all development teams through greater automation and management of the toolset used for the development and deployment processes. You will have ownership over areas like Continuous Integration and Continuous Deployment, with expectation to maintain and improve those areas over time. You’ll be adept at working with multiple project teams, breaking down barriers and pro-actively engaging other teams to ensure they are making the best use of the tools and processes you are defining for maximum efficiency. In this, you will be customer-focused and use analytics and data to drive the prioritisation of your roadmap in alignment to business goals. You will balance the need to deliver at pace with the requirements to establish secure process which are auditable and sustain the integrity of both data and code. You will be core to decisions that build high performing teams and be expected to continually develop your team, creating a culture where small, regular improvements are the norm and people are excited about their contributions to SLC. Key Accountabilities Build a deep understanding of the departments digital service, ensure that processes, technology and toolsets are built to support them and understand the dependencies between projects and existing systems Lead the collaborative, dynamic planning process - prioritising the work that needs to be done against the capacity and capability of the team Ensuring delivery of solutions that meet customer needs Understand the agile project management methodologies in use and feeding your improvements into the short iteration cycles, gaining Build and maintain a culture of continuous delivery and improvement Excellent knowledge of modern platforms and tools, using the correct product where appropriate, especially open source and open standards Leading a multidisciplinary team, ensuring they are working efficiently to maximise throughput. Ensure all products are built to an appropriate level of quality and there is a clear technical roadmap which addresses performance, resilience and scalability Lead self-driven skill development within the team, promoting learning events and facilitating specific needs. Essential Skills / Experience / Qualifications Leading and Communicating Collaborate with staff and stakeholders and regularly undertake activities to engage and build trust with people involved in area of work Confidently engage with stakeholders and colleagues at all levels to generate commitment to goals Clarify strategies and plans, giving clear sense of direction and purpose for self and team Changing and Improving Provide constructive challenge to senior management on change proposals which will affect own business area Spot warning signs of things going wrong and provide a decisive response to significant delivery challenges Encourage a culture of innovation focused on adding value – give people space to think creatively Making Effective Decisions Analyse and evaluate pros and cons and identify risks in order to make decisions that take account of the wider context, including diversity and sustainability Identify the main issues in complex problems, clarify understanding or stakeholder expectations, to seek best option Make difficult decisions by pragmatically weighing the complexities involved against the need to act Managing a Quality Service Make clear, pragmatic and manageable plans for service delivery using agile programme and project management disciplines Exemplify positive customer service behaviours and promote a culture focused on ensuring customer needs are met through data-driven analytics Establish how the business area compares to customer service expectations and industry best practice and identify necessary improvements in plans Delivering at Pace Get the best out of people by giving enthusiastic and encouraging messages about priorities, objectives and expectations Adopt efficient processes for maximising change delivery. Regularly assess how to remove bottlenecks and improve the flow of the end-to-end delivery process. Review, challenge and adjust performance levels to ensure quality outcomes are delivered on time, rewarding success Maintain effective performance in difficult and challenging circumstances, encouraging others to do the same Collaborating and Partnering Actively build and maintain a network of colleagues and contacts to achieve progress on objectives and shared interests Understand other delivery techniques (Prince, DSDM etc) to join up with existing projects and ways of working. Encourage contributions and involvement from a broad and diverse range of staff by being visible and accessible Effectively manage team dynamics when working across Departmental and other boundaries Seek constructive outcomes in discussions, challenge assumptions but remain willing to compromise when it is beneficial to progress Specialist Skills and requirements Experience in delivering digital projects and products Proven experience using agile project management methods Proven experience balancing multiple priorities and dealing with ambiguity Sound understanding of the value of DevOps with knowledge of virtualization, IaaS, PaaS, and cloud services being beneficial. Eagerness to learn and awareness of provisioning tools such as Docker, Chef, Puppet and Ansible. Experience with Continuous Integration tools (ex: Jenkins, Go). Knowledge of scripting languages (ex: Bash, Ruby, Perl, Python) Knowledge of the administration of application servers and web servers for performance and scalability beneficial. Excellent leadership and management skills Experience in leading multi-disciplinary teams About SLC Student Loans Company is a non-profit making Government-owned organisation set up in 1989 to provide loans and grants to students in universities and colleges in the UK. We are responsible, in partnership with Local Authorities in England and Wales, the Student Awards Agency for Scotland, the Education and Library boards in Northern Ireland, the Higher Education Institutions and HM Revenue & Customs, for student support delivery in the UK.